This May 2024 we visited for the second time Rixos Premium Bodrum we stayed for 4 days. By this time all the staff came to know us starting from the front Desk Manager Mr. Cagdas & his assistants Alper & Seleen. At the fitness and Yoga team leader Mr. Oaktay and his assistants Yaqoub & Merve. At the magnificent restaurant Chef Fayzuallah and his assistants Mehmet & Mohammed & Besir & Meret. The Rixos Premium Bodrum is one of the best Hotels in the area (We proudly call it our second home.) Highly recommended

Ozan Gr Asst Manager and guest relations term are the best! They'll make all your wishes come true! Thanks very much for the holiday! Sports team (Mr. Jones, Mr. Okay ,Mrs Vlada Mr Yakup Mrs Pelin Mrs Jahan Peoples restorant Burak Chef ,Barteam Mustafa Lolivo Selcukhan ,Front Office Ass Manager Mehmetcan )

I don't actually know where to start. Perhaps with the positives - the hotel, facilities and surroundings are beautiful. The one member of staff who actually helped us was Alper at reception. That's where it ends. Now onto the negatives - staff are terribly trained, and management cannot deal with anything appropriately. We quite frankly had the holiday from hell starting from the Kids Club losing one of our children - yes you read that correctly, they lost our 7 year old child who managed to freely walk out of the kids club and was found BY US roaming alone on the pier in the sea!!! Imagine leaving your child in the responsibility of adults and they manage to lose them in an unknown country - every parent's worst nightmare. In response from management we got "sorry, at least you found her". Yes, thankfully she didnt fall into a swimming pool or the sea whilst she was meant to be in your care. Then there is the small detail of our family being harassed by another family which ultimately involved the police. Unfortunately nobody in Turkey speaks english (police included) so this was a horrific experience as the other family spoke the native language. The hotel promised to move our rooms for our safety but then ignored us when we requested the room move. They refused to remove the family which then resulted in more harassment towards us the parents, and our 4 children. 'Security' are also absolutely useless. When this woman attacked us, they stood back and watched!! We have never felt so unsafe in a holiday resort and to put it into content, we are 2 mothers lone travelling with our 4 young children. Now the worst parts are out of the way, I will address some smaller details. The service is honestly so bad. You have to sit yourself down in a restaurant because staff just ignore you. They don't welcome you, they don't come over with menus, drink orders etc. (with the exception of the beach staff who were very friendly and attentive). This is not down to rudeness, but a complete lack of training. Housekeeping - we had a pair of AirPods and Hermes sandals go missing from our room. We reported this sooo many times and were simply ignored again and again and again. We mentioned it again at check out and the response was "sorry about that". We were so exhausted from the holiday, we had no energy left to even argue about this as we just wanted to get home. Medical - there is a doctor on site which is handy, but no pharmacy. I became sick and needed medicine. The hotel collected the medicine for me but refused to give it to me until i gave them cash...Alas, there is no cash point on site. I asked for it to be put on the room but they insisted on cash. So i was made to walk along the dual carriage way to the closest cash point. I'd also like to add, I was told I had Bronchitus & Laringitus and needed an IV drip and hospital trip. I politely declined and just accepted the cough medicine. Turns out I had none of the above, just a chesty cough from the air con. One of our daughters also hurt her foot and we were told she had broke it (which she clearly hadn't!) so please be warned if using the medical facilties as it seems they tend to exaggerate for some reason.....££? Honestly, i've only touched the surface on this hotel. Having visited many Rixos resorts globally, this hotel lets down the whole chain. Ive asked to speak to a manager multiple times but i am given a different name each time. I ideally want to speak to a manager of the whole Rixos chain, not just the Bodrum hotel, as this all needs rectifying. Its such a shame as I am not usually one to complain but this simply couldn't be ignored. There were far too many significant issues for me to ignore this especially as we spent a lot of money here.

Guest relations & front office were fantastic at responding to all of our requests quickly and efficiently. The resort is absolutely beautiful! So clean and very aesthetically pleasing. We couldn’t ask for more. Clean beach, great drinks and tasty food. We had a gorgeous stay!

First of I have to say that the location is great, the views are wonderful BUT the resort is very old, it was opened in 2003 and they didn't renovate the deluxe and superior room, so the rooms are ruins and looks from the stone age and imagine the renovated lobby and restaurants need renovation. the rooms are far from the main building and the sea so you have to go by golf kart and you have to wait for at least 10 minutes for the kart also you have to ask them several times to sent a kart . the open buffet is mini buffet in the dinner and a micro buffet in breakfast and lunch ,but the food is tasty , meanwhile the fruit and sweet were disaster. The service was good so thanks to Zehra in the main restaurant , Cansu in the Godiva patisserie , Tayfur in the people restaurant and Amina in the pool bar . recommended if you care about location ONLY .