The Sagamore Resort

Our family Loves spending Christmas at the Sagamore. We arrived to the lobby tastefully decorated for Christmas including a replica of their Grill Steakhouse in Gingerbread. We were given a memorable resort ornament in a gold box at check in along with a detailed program outlying the fun activities from smiling Hannah. There were delicious treats and beverages in the lobby later. Our family of 4 had hydra facials, they were the best, Spa folks nice and professional. Caldwell’s is fun and sunny off the lobby for relaxing lunches or drinks and La Bella Vita Christmas Eve and Night could not have been better. We especially liked the gingerbread cookies handed out when being sat for dinner. Chose in room dining both days for breakfast delivered on point. We chose the Burger bar our last night, it was warm and comfy and humming with lots of families. The Emporium next to Caldwell’s has a wide variety of offerings from apparel to keepsakes. We checked out the extensive Rec Room on one of our many walks on the resort grounds. We found the bellman Steve to be friendly and welcoming at check in along with Jeff who drove our son to the airport when he had a change of plans. We look forward to our annual family holiday tradition at the Sagamore Resort, where we feel welcomed, with fine food, beverage and attentive service all in a festive lakeside setting.

The view and outdoor amenities are outstanding. The spa is top notch. That is where it ends. Everything else needs improvement. The rooms are very outdated, well used and dirty. Updates are absolutely needed! At checkin and during our stay, we found the majority of the staff to appear to be disinterested in their job, sometimes rude and often not available at all. The fitness was atrocious: dark, dingy, outdated and smelly. Restaurants were overpriced and underwhelming for the price. If you are looking for a peaceful or romantic getaway, this is absolutely the wrong place to go. There are so many families, kids and pets running around. It’s almost chaotic. So basically, it was really disappointing to find out how outdated and underwhelming the Sagamore is for the price you pay. We would give this a one star at best. Beware of their cancellation policy!!

LOVED The Sagamore. My husband and I desperately needed a week away from reality and this hotel checked all of our boxes. The food was very good and there was always something for us on the menu. The staff was attentive and friendly. We had a lodge room/2 Queen Suite and the space was perfect for us - beds super comfortable (which is important to us!), very clean, quiet, and we had a nice lake view and balcony to enjoy our morning coffees surrounded by vivid foliage. We used most of the amenities on the resort, including the rec center and all of the courts - everything is in excellent condition. It IS on the expensive side, however it was worth it to us as we didn't encounter any pain points or frustrations, we just got to relax and enjoy ourselves. The only bummer for us was that the steamboat only ran on the weekends so we didn't get to go out on the water. But hopefully next time!

Went for a wedding tour and was very disappointed. The staff at the front desk was friendly but wedding event planner who did our tour was rude and biased. She proceeded to show us what she thought we could afford and as an interracial couple we were treated like our business was not wanted. When ever we had follow questions about the wedding venue, she couldn’t answer our questions. The hotel is beautiful but we chose to go with a different venue due to how poorly we were treated.

We had booked a sister vacation in September 2025, the week before our departure we had a sudden death in our family that brought all of us to our knees. I was outside of the refund window. I called to cancel, they said they would see what they could do, maybe give me credit for half of the room in the form of a gift card. I was happy to eat all of it, in times like this, the money doesn't matter. I just called them, they refunded the entire amount back to me. Amazing service and kindness. We will plan another trip there in happier times.