The Sagamore Resort

The view and outdoor amenities are outstanding. The spa is top notch. That is where it ends. Everything else needs improvement. The rooms are very outdated, well used and dirty. Updates are absolutely needed! At checkin and during our stay, we found the majority of the staff to appear to be disinterested in their job, sometimes rude and often not available at all. The fitness was atrocious: dark, dingy, outdated and smelly. Restaurants were overpriced and underwhelming for the price. If you are looking for a peaceful or romantic getaway, this is absolutely the wrong place to go. There are so many families, kids and pets running around. It’s almost chaotic. So basically, it was really disappointing to find out how outdated and underwhelming the Sagamore is for the price you pay. We would give this a one star at best. Beware of their cancellation policy!!

LOVED The Sagamore. My husband and I desperately needed a week away from reality and this hotel checked all of our boxes. The food was very good and there was always something for us on the menu. The staff was attentive and friendly. We had a lodge room/2 Queen Suite and the space was perfect for us - beds super comfortable (which is important to us!), very clean, quiet, and we had a nice lake view and balcony to enjoy our morning coffees surrounded by vivid foliage. We used most of the amenities on the resort, including the rec center and all of the courts - everything is in excellent condition. It IS on the expensive side, however it was worth it to us as we didn't encounter any pain points or frustrations, we just got to relax and enjoy ourselves. The only bummer for us was that the steamboat only ran on the weekends so we didn't get to go out on the water. But hopefully next time!

Went for a wedding tour and was very disappointed. The staff at the front desk was friendly but wedding event planner who did our tour was rude and biased. She proceeded to show us what she thought we could afford and as an interracial couple we were treated like our business was not wanted. When ever we had follow questions about the wedding venue, she couldn’t answer our questions. The hotel is beautiful but we chose to go with a different venue due to how poorly we were treated.

We had booked a sister vacation in September 2025, the week before our departure we had a sudden death in our family that brought all of us to our knees. I was outside of the refund window. I called to cancel, they said they would see what they could do, maybe give me credit for half of the room in the form of a gift card. I was happy to eat all of it, in times like this, the money doesn't matter. I just called them, they refunded the entire amount back to me. Amazing service and kindness. We will plan another trip there in happier times.

The resort is beautiful, well laid out and kept up beautifully. Plenty of play and sport options for the family. Strictly for families. There are noisy children everywhere but we don’t mind kids. Not for couples or child free minded people. Being a New Yorker the only poor mark was The Grill and. Bella restaurants. Mediocre food in both restaurants and at the Bella deplorable service. Our waiter disappeared and I had to go to the kitchen twice to ask for service and get my own menus for dessert. Diner quality food and let down service. Eat off site if you want a nice meal. If you have kids and want a beautiful resort experience where the food is not a top priority this is a good place to go to.