The Sagamore Resort

Mountains, Lake , Landscaping is beautiful. Rooms are in need of updating. Spa was a waste of money! Having 18% included for tip. I felt the therapist were routined and don't try, just passing time. The Italian restaurant was good and the little bars are nice.

Sagamore & Opel Collection Leadership – I started an email yesterday that quickly got to over a page in length. So, to net it out: • Anniversary: This week is our 10th year staying at The Sagamore. Started in 2000 and then the last before this year was 2014. Wasn’t expecting balloons and a parade, but probably not a bad idea to acknowledge your repeat/loyal guests. • Limited Services: In the past, we’ve come later in July and have always had all your services available to us. It would’ve been greatly appreciated If we were told when booking that this week a good portion of those services would not be available. I’m not in your business and thus clueless that in “June�, (and specifically, June 10th-June 16th) you’d still be getting ready for your summer season. • Boat Rental: To be frank, this one shocked and disappointed us. My Son was 3, (now 20) and my Daughter 9, (now 25) when we first came in 2000. Renting a boat was and has always been a huge part of The Sagamore experience for us. From the fantastic help, to having the boat ready and waiting for us, it was the centerpiece of our week. If you’re going after a different demographic, we get that. But, removal of the Boat Rental service is a big deal and you should make sure your guests are aware of that. Oh, and sent a similar email thru your website yesterday morning. Disappointing that I've gotten no response...

This resort is absolutely beautiful and overlooks Lake George. Unfortunately, a hotel is only as good as it's employees. The staff are not trained properly. For instance, when we called the concierge to find out if there was a movie theater in the area, we were told I could find the location on Google, which I did not have access to. Also, they advertise several restaurants but only one was open and one of us ended up getting sick from the food. It looks like a 5 star resort but service is only 2 star.

We just spent two nights at the Sagamore as part of a conference. The hotel is great. Our room in the main hotel was clean and well-appointed. The service is outstanding. Everyone on the staff we dealt with was professional and friendly. The hotel is situated on Lake George and offers many amenities for boaters, swimmers, and anyone else seeking outdoor activities. The main restaurant is excellent -- great food and attentive service. Overall, we were very pleased with our stay and we would definitely stay there again if we are in the area.

Not worth the money in my opinion. the room was outdated and small. our room had no view, although maybe we would have had to update. overall just a dark depressing room. it was a treck to get to the main lobby