The Sagamore Resort

The resort grounds and hotel are beautiful, the staff is very helpful and welcoming, food was good (but a bit pricey). My one complaint is that, on a rainy long weekend, there is no escaping the many, many children, running in the corridors, throwing food and screaming in the dining rooms. There were pre-teens in the room above us, stomping around at all hours. It was a lot of money to come home tired and disappointed. We made the best of it.

I booked Sagamore since I was looking for a place with activities to keep my teens busy. Sagamore is beautiful, and the rooms are spacious. I booked a Lakeview Lodge Suite and the suites are really spacious, and have none of the issues mentioned in the past reviews. Lodge 1 is the nearest and 7 is the farthest. There was ample parking. My kids enjoyed playing soccer outdoors, but it rained a lot and we used the rec room. However, being there on a rainy day was boring. The rec room was for a mix of ages and not everything was available, the video games were occupied and people did not leave them or have turns for anyone else. They had movies all day and a boat cruise. For movies, kids already spend a lot of time on the screen so we would have preferred if there were a bigger space or a better set-up in the rec room. Adults were playing amongst themselves as well so it didn't leave much for older kids to do. For example, there was 1 pool-table, 1 area for soccer and baseball, a couple of foosball tables, 1 ping pong table, 2 gaming stations, a few mini golf, some areas for young kids. The lodge rooms are not as big but the suites are spacious. The lodge rooms have a tiny bathroom and overlook the parking lot. They are connected with the suites with an outside door which you can keep open and keep the doors to both rooms open, but you really don't want your doors open since a cold draft of air can get into through the outside door. There was also no door-stopper to keep the doors open, so the rooms were not really connecting. I called to find out about the rooms but they were not able to answer my questions on the phone. In addition, the strawberries and cream package was really nothing because they didn't give us anything and whether breakfast was free vs. charged was ambiguous - kids 12 and under are free but kids 13 and over are booked as adults but treated like kids for breakfast so are charged? I don't get that. Breakfast had a 20+ minutes wait even though more than half tables empty. Service was very good, breakfast was quite good with a ton of options, but we found a couple of things stale in the bread section. Overall, we were rained out so there weren't any outdoor activities, the rec room didn't feel as fun and not as large to accommodate everyone, and the space itself has green grass but a tiny space to play soccer not a bigger field. Since it rained, the way the rooms were, they were a tad dark and felt gloomy. We will not go back. The place itself seems geared to younger children more, and we would likely visit a different place with more activities and options at a time when weather is better, so that we can use the outside space. It was quite boring here honestly, the area didn't have much to do, and due to the rain and fewer activities we felt bored. Usually we enjoy the pool but again due to the rain that didn't happen either. We prefer going to different places and beaches where there are a ton of things to do and are not the "staycation" kind. I will try another place with many more activities next time to see if such a vacation would work for us.

You will not find a more beautiful and relaxing spot to visit in the Northeast or possibly the country. That said, after 35 years of coming to this resort, the slippage in the level and polish of the service cannot be ignored. Will continue to visit but would love to see The Sagamore return to the splendor of the past.

The Sagamore has fallen - Darrah at the front desk, and La Bella Vita server Karian are the epitome of client service but the place is NOT what it used to be! The quality of the food left much to be desired and the fact that the crew on the Morgan ignored a polite request to turn off the radio during the narration was just rude and an example that except for the Captain the boys have no interest in client service. Sad!

I will never eat a dinner prepared there for a conference again. The first time we paid a large amount for a dinner that was unidentifiable. No one could guess what it was. It was overcooked duck that had been kept warm for far too long. It was black and shoe leather tough. I tried again after skipping an annual conference. The 100 dollar dinner was a hodge podge of picnic food where everything that was supposed to be hot was cold and served buffet. The facility is far from ADA compliant. Every where one turns there are stairs. My wife took a fall going down the steps with no railing that led to our room.