Four Seasons Resort Bora Bora

The resort itself is undeniably beautiful—immaculate, peaceful, and serene. From the moment you arrive, the setting washes over you with a sense of calm. The beaches are gorgeous, with soft white sand and exceptionally clear water, and the views of Mount Otemanu are truly spectacular. The lagoon and landscaped grounds are stunning, the pool is pleasant, the spa is tranquil, and the overwater bungalows are very comfortable and well designed. However, it quickly becomes apparent that the physical setting is doing most of the heavy lifting. Unfortunately, the service and food fall well short of expectations, especially given the price point. Service throughout the resort felt impersonal, inconsistent, and unrefined. Communication was frequently an issue, and interactions often lacked warmth, attentiveness, or a sense of ownership when things went wrong. Service recovery was particularly weak—mistakes were rarely acknowledged, and apologies were seldom offered. While staff were generally polite and outwardly cheerful, the experience felt surface-level rather than genuinely hospitable. Across nearly every touchpoint—front desk, restaurants, concierge, in-room dining, boutique, pool, beach, and spa—service delivery felt disorganized and careless. We regularly received mixed or conflicting information, and staff often appeared confused or disengaged. This inconsistency was unsettling as a guest and repeatedly made us question the level of training and operational standards. At this caliber and cost, such lack of polish is difficult to excuse. Breakfast service was often slow, with frequent order mistakes. While the offerings were acceptable, the buffet was largely unchanged day after day, becoming repetitive after only a few mornings. Food overall grew monotonous after two to three days, and pricing felt excessive relative to quality and execution. Housekeeping was also inconsistent—service times varied widely, and on one occasion our room had still not been serviced by mid-afternoon despite being vacant all day. When concerns were raised, they were often met with confusion rather than prompt resolution. There were also several smaller but telling lapses. At the pool, a staff member brought a jug of water and promised to return with glasses; twenty minutes later, no glasses arrived, and we ultimately had to retrieve them ourselves—without any apology. Beach service was similarly lacking: while seated at the far end of the beach, no staff approached us, and we eventually had to walk to the beach hut to request a menu. In summary, Four Seasons Bora Bora delivers breathtaking natural beauty and an exceptional setting, but the service and dining experience do not match the brand’s reputation or the premium prices charged. With more attentive, consistent, and genuinely warm service, this property could be extraordinary—but as it stands, the experience feels incomplete.

Our Day Ray and Shark Snorkelling Safari with Otto and Tamu was truly the highlight of our honeymoon at the Four Seasons. From start to finish, the experience felt incredibly special and personal. Otto and Teamo were knowledgeable, attentive, and made us feel completely safe. Spending the full day exploring, snorkeling alongside fish, rays and sharks, and soaking in the beauty of the ocean was absolutely worth it. It was a once-in-a-lifetime experience that we will cherish forever. We are so grateful we chose the full-day safari—it made our honeymoon even more magical and memorable. Highly recommend to anyone looking for an extraordinary experience.

Our family (spouse and adult son’s family) spent four nights at the “over water” bungalows. The bungalows are roomy, clean and a unique experience. It was fun jumping into the water from our little deck but we spent most of our time at the beach area and resort lagoon. The pool is large but the water isn’t heated, which made it a bit cold on days with rain. The activities we did were great: lagoon snorkel, shark and ray snorkel, and underwater scooter ride. We didn’t see much that day because of a storm the night before but it was still interesting. Don’t miss snorkeling in the resort lagoon. We did it several times and loved it!! We had a personal meal prepared by a resort chef on the beach that was fantastic. The food was delicious! All staff were very friendly and helpful. Meals were good with plenty of options. The location is beyond words in beauty.

We stayed at the Four Seasons Bora Bora as part of our honeymoon in French Polynesia and we couldn't be happier. Throughout all our travels, we have stayed at Ritz Carlton, Hilton, W, Mandarin hotels... but what we experienced at Four Seasons for the first time was beyond anything else! It is excellence! The beauty of the hotel's location, the comfort of the bungalows with direct access to the lagoon, the ease of borrowing equipment for kayaking, paddle surfing, or snorkeling... the food in all the restaurants is spectacularly delicious and flavorful, the spa facilities... everything has been wonderful. All the hotel staff are super helpful and always smiling. We would like to give a special mention to Hugo at reception who made our arrival so much more pleasant. His constant smile and the affection he showed us made us feel very pampered. Also to the girl who checked us out (we don't remember her name) who helped us with everything and made it even harder for us to leave. To the IRD team and Thierry (room manager) for going above and beyond and taking care of us and our stay. To the night staff who took care of the room and organized our bathroom things with such affection... THANK YOU! Thank you to each and every one of you! MAURUURU FOR MAKING OUR STAY EVEN MORE MEMORABLE! We'll be back soon!

We had an absolutely phenomenal experience for our honeymoon at the Four Seasons in Bora Bora. From the moment we stepped off the plane, we felt extremely special and the service was top notch. I cannot recommend this hotel enough. The service, room, and food were absolutely perfect - I have no complaints! We cant wait to return for another special trip!