Four Seasons Resort Bora Bora

Dream Stay at Four Seasons Bora Bora – but food could be better Our stay at the Four Seasons Bora Bora was nothing short of spectacular. The service, the overwater villas, and the breathtaking lagoon setting were all absolutely perfect – a true five-star experience in every way. The only aspect that did not fully meet our expectations was the dining. While the quality was good, it did not quite match the high standards set by the rest of the resort. We were especially surprised not to find more authentic French-inspired cuisine, which we would have expected in such a unique location. Overall, an unforgettable stay that we would highly recommend – with room for improvement when it comes to the culinary experience.

We had such a wonderful experience with the nanny care service at Four Seasons Bora Bora. Our nanny, Maja, was absolutely amazing! She was so warm and caring, and immediately helped ease my daughter’s anxiety about being left with someone new. What could have been a stressful experience turned into something fun and comfortable for her, which gave us so much peace of mind. We are so grateful for Maja’s kindness and the way she made our daughter feel safe and happy. Truly outstanding service

This was our first stay at a Four Seasons. The grounds and hotel are beautiful. We loved our prime view of the mountain. The drinks were great and food was good. Where the Four Seasons stopped short for us was the service. We have stayed at many 5 star resorts (Aman, Eden Rock, One and Only, Rosewood, The Brando) and the service at Four Seasons lacked the polish and above and beyond service we’re used to seeing for 5 star. Service was more like 4 star. The staff are all very kind and attentive, but it seems to be more of a training issue and the service standards are different here vs other 5 star resorts. A couple of issues to note: 1. Upon arrival there were not enough welcome drinks for everyone getting off the boat. That should never happen 2. Our room wasn’t ready…ok this I can forgive (however this has never happened with any of the resorts mentioned above and we always arrive before check in). 3. Upon finding out our room wasn’t ready we were given a sales pitch to pay to upgrade to a room category where it just so happened a room was ready. I found that very tacky. 4. Beach service: where do I begin here. I am usually always escorted to my chairs on the beach, immediately given a carafe of ice water and asked if the chairs/umbrella need to be moved. Here I was told to go find a seat on my own. We moved umbrellas/chairs on our own. We had to get up and find someone to ask for waters. 5. Golf carts were very slow, expect to wait 15 mins. We were late for an excursion we booked because the cart never showed and we ended up walking from our bungalow. 6. Housekeeping: They know when we have dinners or activities booked, and should show up accordingly. One evening before a 7pm dinner they showed up for turndown at 6:40 while we were still getting ready. 7. Don’t expect any extras treats or snacks delivered daily to your room. No bespoke chocolates by your pillow at night. No surprises left during the day. 8. There will not be staff checking on you, learning your name, asking how things are going, or whether you are wanting to book any different activities or changes to your itinerary. Overall still a lovely stay here, but the service is not where it should be for 5 star standards.

Third stay at Four seasons Bora Bora and still a very good experience with high standards and rooms that are stunning. We were upgraded to a plunge pool overwater bungalow villa with a unique view over mount Otemanu. Staff are extremely friendly and professional in all areas. A very rare and unique experience once again and I can only recommend that you stay there if you have the chance. One caveat though that I already expressed to the management team before leaving and which is in line with some comments that I have already read here and there. The quality of the food is not up to the standard of the hotel and the choice of food and restaurants for dinner is extremely limited. Only two restaurants available in the evening, one of them being a gastro where you usually go only once during your stay. I would recommend opening a third place for the evening, maybe taking the opportunity of extending the opening times of the beach restaurant which is really nice and offer a choice of different food like pasta, burgers, finger food etc.... It is frustrating to be in such a nice place and have only a limited choice of food when you want to go out for dinner; the sure thing is that the current offering does not meet a lot of guests expectations (shared by many other visitors on top of us whilst we were there.)

We were here before, the resort is still in an excellent condition and worth the long trip. The spa and pool areas are marvellous. Unfortunately, the quality and originality of the food and restaurants have decreased over the years and do not reflect the quality of the hotel. It starts with the breakfast buffet where you only get some 0815, uninspired fruit which are offered in every ***star hotel. There used to be coconuts on the buffet. For dinner, you have to be really lucky to get a local fish. On the other hand, an expensive sea bass from the Mediterranean is on the menu, hard to believe. And the once very cosy restaurant on the beach is not really cosy anymore. Please improve.