The St. Regis Bora Bora Resort

TL:DR do not stay here!! Huge disappointment. This was our third trip in four years to BB. We stayed before at the Intercontinental Thalasso (rated 4-stars) but couldn’t this trip due to resort renovations. We have a 13 yo so chose St. Regis (technically a 5-star) for its room size (we had one of the overwater 1-bedroom premier suites facing Otemanu) and because of its location on the lagoon. The good: Room size was great for a couple with one kid. Everyone had space. Would have been better if the door to the bedroom wasn’t warped and actually closed. Anything to do with food service was great. We love room service and food came fast and perfectly every time. Ate at the Lagoon restaurant one night. Had the Signature 6-course menu w/ wine pairing. Food, service and pacing all excellent. Breakfast crew also lovely people who made the start to your day fantastic. Lagoon location was awesome! Water 10ft deep, totally clear and we loved watching the sea turtles swim under our room. The bad: Anything to do with the rooms is a mess. Very clear that you are on their schedule if you need something. The air conditioning in our bedroom did not work. We were leaving for a 6 hour excursion (that they arranged) and let both the maintenance team and the butler know before we left. We came back 6 hours later to still not working AC. So then they took 2.5 hours fixing it when we just wanted to relax after a day out. Next morning, we called to ask that they service the room while we were at breakfast. Didn’t happen. So we called when we got back. Still didn’t happen, so we ended up just putting the trash outside. Then when they did show up they wouldn’t stop pestering us (both in person and via phone call) about wanting to clean the whole room (despite us separately calling and also telling the butler we wanted to forego cleaning and just enjoy our day). We did ask for clean coffee cups and asked for them to be left outside. We put the “do not disturb” on the door. Three hours later, they entered our room (despite the do not disturb sign!) inquiring about what we needed (mind you, no coffee cups in hand). I’d had it at that point. We told the butler next day that we were unhappy about this whole situation, and she just shook it off and said she’d make sure we weren’t bothered again. Considering we paid about $3K/night all in for the room, this was more than insufficient. Like others mention, the rooms need reno. The linen canopy over our bed had holes and water stains. Our closet smelled like dead animal (room 109–others have mentioned this). The toilet is constantly making loud gurgles because the plumbing is inappropriately vented. All in all, this was our first and last foray to a St, Regis anywhere in the world. We’ll come back to BB again no doubt. But going to wait until our beloved Thalasso is again in full force.

Just returned from the St. Regis Bora Bora last night. Couldn't wait to write this review. We booked a Costco Honeymoon package starting with 3 nights on Moorea, then 4 nights at the St. Regis. While we really enjoyed our overwater bunglow stay in Moorea, we were absolutely BLOWN AWAY by the staff and facilities at the St. Regis. Our butler team of Diana and Chloe started and ended our days with personal visits during happy hour, or at dinner each evening and at breakfast each morning. Attentive is an understatement. Nothing was overlooked...from the genuine and authentic "Congratulations" note cards we received upon arrival and during our stay...to creating our Honeymoon itinerary, which was PERFECT! The quality of the overwater bungalow/mountain view and furnishings were stunning, as were the sunrise and sunset each day. INCREDIBLE We ate dinner at each of the St. Regis' restaurants and found the food/service to be exemplary. Not to mention the musicians that played were simply world class...and more interestingly...all from French Polynesia. From our wonderful butlers to hostesses, and even maintenance personnel there was always a friendly smile! While we haven't stayed elsewhere in Bora Bora, we enthusiastically recommend the St. Regis. It couldn't have been a better experience. Can't wait to go back! AMAZING. "Maururu" to the St. Regis Team!

What can I say? this was the most amazing trip ever. The Staff, the Butlers, the pristine landscaping, the beach, the over water bungalow, the restaurants, the EVERYTHING. I can't say anything bad about this wonderful resort. Our Butler Julie was amazing as well. I wondered before we went if it would be "worth it" after an hour on property I had my answer. It is worth it. The St Regis exceeded our expectations and let me tell you we had high expectations before we got there. They blew us away with superior customer service and more. I never saw myself having this extravagant vacation, but i can tell you that i am SO glad we did this. It was so amazing we will be returning. Thank you St Regis, staff and Regis the sweet begging cat :) Oh and thank you for making our 25th wedding anniversary so amazing.

St Regis was so incredible in every aspect. We really enjoyed the service. Not long after we arrived, I started to fall ill (I suspect from something I ate or drank on Moorea). St Regis helped arrange a doctor to come visit, who was able to treat me very quickly and the staff went above and beyond in their service. Their service was so generous. We've stayed at the Four Seaons next door in a previous trip, but I absolutely loved this hotel. St Regis had better service, better food, better facilities, and we left extremely happy with them. Also, our girls adored the cat Regis that liked to hang around the main restaurant. We will be back!

Our stay at the St Regis was absolutely everything we thought it would be and more. To start, what an amazing place Bora Bora is -- the people, the scenery, the experiences all contributed to memories that will last a lifetime. Some of the highlights of our stay specifically were: - Our butler Laurie was a pleasure and true partner in getting the most out of the property and overall location. I have clientele that warned me about the butler service being a bit "too much" at times, but not us! We found that Laurie found the perfect balance of attentiveness while remaining charming and personable. The butler service was a differentiator that you will not find at competing resorts. - The tour guides and staff were all impeccable. From eating one night at La Villa Mahana (highly recommended) to our jet ski tours, we feel we got the most out of every activity. - The concierge service was excellent. We had some rough weather for a day that deferred some of our plans, and with a quick call, we had an email with updated itinerary without having to wonder or worry how the change of plans might conflict with existing itinerary. - I have never stayed on a property with such excellent and diverse food options. Lagoon was amazing as expected, but bam boo, the grille, and Far Niente were all of similar quality. You really cannot go wrong -- even our in-room dining was presented and served as you'd expect from a 5 star resort. - We scheduled a photoshoot with Gregory, and he seemed to get the best out of the scenery. He was a pleasure to work with, which again, aligned with our overall experience with the St. Regis staff. Some notables: This is a large resort, so expect to get your steps in if you don't take advantage of the bikes provided outside of your villa/bungalow. We are walkers and enjoyed it, but in an internet age of over exaggerations, the people who highlight the size of the resort aren't kidding! Do a boat or jet ski tour of the lagoon. You will not regret it. Do an ATV tour on the main island. The lookout points and guides are excellent. Go to the main island. It will be a cool experience and you can learn about/shop for Tahitian Pearls like we did. Also, Bora Bora originals is a great spot if you're looking for some cool stuff to bring home to the kids. If the price tag has you on the fence, just know that unless you go in the rainy season, it will be worth it. This is a 5 star resort that delivers on a true 5 star stay.