Battery Wharf Hotel

My husband and I were vacationing in Boston and our flight was canceled. The hotel we had been staying at was booked as were most in the city. We arrived at this hotel and were fortunate to speak to Sophia at the front desk who went above and beyond to find us a room. It was a lovely stay in a very nice room right on the harbor. Great location close to the North End restaurants and walking path along the harbor.would definitely recommend !

Stayed here for business and while the location is beautiful the hotel smells. At check in I had forgot my AMEX card and accidentally booked an AMEX rate and they could not honor the rate. For $800 a night there was not even a mini fridge, my do not disturb light was broken and I had to pay $7 for a coffee. Could not even get through to the front desk to check out. Will never stay here again and will pass to my colleagues as well.

We had a wonderful experience here. The location can't be beat. It's as if you are staying in the soul of Boston. Staff is friendly, rooms are clean. Just a heads up, the Queen size beds have very small mattresses. Not like a Queen at home, so plan accordingly.

This hotel charged 5 star prices but provides 3 star service. No concierge and an EXTRA $35 PER DAY for internet and gym whether or not you use it. Rooms were nice and clean but priced at 3xs normal rate because of special events. I don't think i would stay here again. Their app was broken and wouldn’t process a password change. Wasted a lot of time because of this.

Those with disabilities/ADA should stay elsewhere. Problems across the board, staff listen to you but fail to follow up and fix. Staff says sorry, but FAIL to fix after promising to do so. We are told an adjacent building is open, we go over, its closed. Back to the desk, told to go to diff door, we go over, locked. Email trail for dinner reservations in my hand, but staff cancelled them, care so little for customers, staff never told us. ADA room with shower shooting water out the handles bottom side, no fridge (promised one), NO SOAP!, non-working elec outlets, no hand towels, finally desk manager at checkout says she will refund hotel stay and send me email within 15 mins...it has now been 2 days. Two pages of line items for one added fee after another, and another, yet staff are dropping the ball repeatedly? Then gaslighting excuses! Very unprofessional, very juvenile. I have had better service at youth hostels.