Battery Wharf Hotel

We had a wonderful experience here. The location can't be beat. It's as if you are staying in the soul of Boston. Staff is friendly, rooms are clean. Just a heads up, the Queen size beds have very small mattresses. Not like a Queen at home, so plan accordingly.

This hotel charged 5 star prices but provides 3 star service. No concierge and an EXTRA $35 PER DAY for internet and gym whether or not you use it. Rooms were nice and clean but priced at 3xs normal rate because of special events. I don't think i would stay here again. Their app was broken and wouldn’t process a password change. Wasted a lot of time because of this.

Those with disabilities/ADA should stay elsewhere. Problems across the board, staff listen to you but fail to follow up and fix. Staff says sorry, but FAIL to fix after promising to do so. We are told an adjacent building is open, we go over, its closed. Back to the desk, told to go to diff door, we go over, locked. Email trail for dinner reservations in my hand, but staff cancelled them, care so little for customers, staff never told us. ADA room with shower shooting water out the handles bottom side, no fridge (promised one), NO SOAP!, non-working elec outlets, no hand towels, finally desk manager at checkout says she will refund hotel stay and send me email within 15 mins...it has now been 2 days. Two pages of line items for one added fee after another, and another, yet staff are dropping the ball repeatedly? Then gaslighting excuses! Very unprofessional, very juvenile. I have had better service at youth hostels.

My husband and I stayed at Battery Wharf Hotel for Sail Boston 2026. It was the perfect location. The staff was wonderful and the food was delicious. We have stayed here before and we will definitely be back!

We stayed during the weekend of the Tall Ships - and was the wharf for the ship turnaround. They were EXCEPTIONALLY prepared not only with staffing, but security. Upon FRIDAY check in, we were given (and put on) wristbands for Saturday for security reasons, to ensure guests had access and that the general public had limited access. The staff was AMAZINGLY friendly. Even though there were TONS of people, each staff person treated us as though we were the only one - such individualized attention. They allowed us an amazing experience - allowing my 87 yr old dad to watch the Tall Ships with the comforts of a comfortable chair,