Battery Wharf Hotel

We booked waterfront premium hotel room and stay at Boston Warf Hotel for special family occasion on April 28 and 29th, 2026. When we arrived, the valet was extremely uncourteous and putting pressure on us to use valet saying that we had just 15 minutes of check in otherwise we have to pay all day price plus tips. As we entered, we observed that carpeting and lobby area looked dated. We were checked in on the lobby level floor in the back where there was water view. However, as we approached our room, we could hear loud noises and feel vibrations from heavy construction. We thought it was some construction outside the hotel, but we were in a rush to get to an event, so we ignored it. When we checked in, we were not told of any construction noise or disturbance. The next day at 7am in the morning we were awakened by a loud/heavy construction/drilling noise. The construction as it turned out was in the hotel premises next door room to us being built/constructed. I went to the front desk to complain about the situation and spoke with the “Director of Front Office (Director)” who was very rude to me about the situation and seem to offer a change of room which was significantly lower grade than what we had booked. The title of the Director was a glorified title for an uncultured personality who had no clue what customer service is. She was speaking to me on a high pitch hoping to scare me which failed. I left the discussion angry and we went for breakfast outside the hotel. Upon returning to the room, I called front desk and asked for the Manager/General Manager (GM). I was told the GM was in a meeting and would call me back in a half hour. In a half hour I heard back from the front desk, and I was asked to come to the front. I requested that the GM come to my room so that I wanted him to experience what we were experiencing. I was told that they would meet with me at the front desk only. So, I went there. When I reached in a two-minute conversation I was told to vacate the premises within 1.5 hours as my behavior was inappropriate. The manager told me that my previous day’s deposit was already refunded the night before and no further charge will be made as they have cancelled our reservation. The GM said the construction did not begin at 7am and he was there when the construction started and he said the noise was mild sanding of the luxury room being built. Clearly lying and trying to intentionally minimize the disturbance and using intimidation. We left the hotel premises as soon as possible. We would not recommend this hotel to anyone based on our experience with the accommodation, hotel décor and dating. Our room furniture, carpet and the bathroom were dated for a premium waterfront room that we paid for. The management and staff behavior in our experience did not match the cosmopolitan environment and cultural mix that City of Boston represents.

Great hotel and the staff was so friendly. Location is perfect and very quiet. Rooms are very high end with everything you could need .

The hotel's main attraction is undoubtedly its location. The neighborhood is very pleasant and beautiful. The hotel itself is clearly old and in need of renovation. The room is a good size, but the shower and carpet are outdated. Unfortunately, the windows cannot be opened (at least not on the second floor), which means there's always a musty smell from the moment we arrive, as we can't air it out. The breakfast leaves much to be desired; it's expensive, very basic, and not at all welcoming.

Beautiful location, great hotel. The rooms are fresh and clean, and my room was a good size. The staff is wonderful. The views of the harbor are wonderful. I didn't eat in the cafe but heard good things. The lobby is pleasant and offers tons of lounging. You can walk from here through the North End, or along the waterfront, or to the Garden in minutes. I didn't require any services while I was there so I cannot comment on that; however my interactions with the staff were all positive. Parking is expensive but that's common in Boston. This is a quiet, peaceful hotel, not one for someone who wants a big personality. It worked for me; I will definitely be back.

Very friendly and helpful staff. Great location by the water. Very quiet and close to all north end sites and food. Very clean