Fairmont Copley Plaza

When we arrived, we had booked a suite with a buy 2 nights, get 1 free deal, or else I would have selected a regular room. The suite was a small sitting room, small bathroom, and a bedroom. The only challenge was that the doors to the bedroom and bathroom wouldn't close. No big deal, except when we went to sleep, we realized that a bright light in the "courtyard" (the HVAC on the room) was shining into the bathroom and then flooding the bedroom with light. I was also struggling with unpacking because the furniture under our TV was just an empty cabinet with no drawers, and I had a bunch of things that don't go on hangers easily. I mentioned it in tne morning and they kindly offered to swap me to another room. A bellman helped us move and we found ourselves in an enormous suite. I had no expectation of this, and was amazed by how large and lovely it was. We had a huge armoire now, a bathroom with a nice counter, and doors that closed. The next night, they sent up wine and a fruit/nut/cheese platter with an apology note- totally unnecessary but really great. Our last night we had turndown arrive a little afater 9p so we were already asleep as we are early risers, then alarms went off for a fire overnight. In the morning I asked if it was a false alarm or if they figured it out, and they said they were investigating and apologized. I said it was no big deal, safety first, but later that day they emailed to comp our food and beverage during the trip. I am just blown away by how far they go to make up for minor inconveniences. I also love the Le Labo products (Rose in our first room, Santal 33 in our second room.) The beds and pillows were comfortable, too, and you get daily water on the house. The hotel is very pretty. We missed out on meeting Cori as she was home for the weekend, so we will have to go back again to meet her next time!

The architecture of this building is amazing - and the room seemed to hold the integrity of the structure.

Wonderful experience from check-in to departure. Beautiful room and amenities! The location can't be beat. Walkable to most of Boston's main attractions.

We had an amazing five-night stay at Fairmont Copley Plaza! The hotel is beautiful, but what really made our visit memorable was the incredible service from the team. Diogo from Royal Service was fantastic and made it so convenient to communicate with the hotel throughout our stay. Danielle at the Front Desk gave us such a warm welcome. A huge thank you to Alison from Concierge, who helped us plan an entire day trip to Salem. Her recommendations and attention to detail made the day so easy and enjoyable! We also had the pleasure of meeting Maayan, the Front Desk Manager, before leaving. He took the time to personally thank us for staying and made us feel genuinely appreciated. We had such a great experience and will absolutely stay at Fairmont Copley Plaza again on our next trip to Boston!

Hello we stayed with you over the holiday weekend. Our friends were with you via tauck tours and we met them at 6:45am for breakfast on Sunday. Well your group for breakfast was barely ready. There was quite a few of us coming in we arrived first and were asked if we were with the tour we answered no and were told that only the tour was allowed in now. When we stated we were meeting our friends with the tour they made us wait (standing up) until our friends actually made it down vs seating us. We found this very unhospitable and didn't see any management on the floor to voice our concern. Also, service staff was very slow our friends arrived at 7am and we were finally sat no one came to our table for 10 mins no water no nothing. We finally ordered around 7:20am and didn't get breakfast until 8:05am or so. Our friends were departing at 9am so we rushed through eating and said our good byes. The restaurant never became overly busy while we were there yet service staff was non existent and disjointed. We tried to get extra butter from the person who brought our food but he dropped the food and left immediately. Torin was the server name on the check yet we never saw him again until he brought the check when we flagged him down. No check back for beverages or BUTTER or anything else. We came back for dinner around 8pm Sunday evening to a very full room. No bar seats or restaurant seats we waited 15 minutes for a table and were seated promptly. The hostess said Jeff or Denise would be with us shortly and she went back to the host stand. You seemed to be severyly understaffed this evening at least with table service as Jeff was the only person in uniform on the floor. I think Denise was the manager and she and Jeff were tag teaming the tables it seems. Jeff took our cocktail order and Denise took our dinner order which was a little unusual but we got our food and drink service very efficiently and quickly. Both Jeff and Denise floated through the entire restaurant almost effortlessly but I knew it had to be a little difficult with just the two of them on all tables. Denise stopped by for another cocktail order when we got our bread and tartar and inquired about our stay I asked where the rest of the staff were and she just smiled and said we have her and Jeff here to take care us and that's all we needed since they were the best with a wink (we were waiting for her to spill some tea to find out what happened but no luck LOL). We all had a good laugh and told her we were good on cocktails for now. Entrees came out shortly after the tartar was cleared and everything was very well paced all evening. Jeff checked on our dinner satisfaction and dessert needs and Denise ended up dropping and collecting the check. Not sure how you all managed this but they didn't miss a beat or repeat an unneccesary step we didn't even see them chatting too much they just had this rhythm about them. So KUDOS to the Fairmont for finding staff like this. At least for dinner, breakfast for that day needed alot of work. By the way KUDOS to Taylor at the Front Desk who checked us in on Saturday evening, Joe and Cori in the Lobby and the doorman (didn't see name).