Fairmont Copley Plaza

We were generally disappointed in this once iconic hotel. The public spaces were grand but our bedroom was unremarkable and generally rather tired. There was mould on the shower seals and bathroom flooded easily from the shower. The biggest disappointment was that there was really only one bar/restaurant for such a large hotel. This resulted in a queue to be seated at breakfast. Not normally too much of an issue but the delay was because one lady receptionist was answering the phone and managing the queuing guests. After a 15 minute wait we reached the front to be hold that we should have had made a reservation. We were told we would have to wait 90 minutes for the next free table as there was a priority list of Gold members who had first call and many of whom failed to take their reservations, but with the receptionist calling each to confirm if they no longer needed their table! We were told to complain at the concierge and joined another queue of disatisfied guests unable to have their pre-paid breakfasts! The queuing process was the same for pre or after dinner drinks due to again there being only one bar/ restaurant. Added to the numerous guests needing seated we competed with the many walk ins who also queued for a table. Despite paying in advance for breakfast we ended up eating breakfast in another hotel.

I cannot begin to explain how we’ve been made to feel, from the moment we arrived till the moment we checked out, we’ve been totally spoiled by the employees. Upon arrival, at the entrance, the bellman greeted us and offered to take our bags. A great look, particularly when we’d flown in from the UK and were tired. The front desk staff are simply exemplary, Taylor and Stephanie come in for a mention here. Nothing is too much trouble, so kind and helpful. The bellmen were a really nice bunch of guys too, offering great advice on restaurants, taxis, trains etc. A fountain of knowledge. The hotel lobby and corridors, are simply stunning. The Christmas decorations added to the charm and feel of the hotel. I’ll move onto the room now. We just loved the traditional feel and decor. It’s very well maintained and spotlessly clean. Very spcious and comfortable. The only thing we didn’t do was dine here. The one thing I’ll say is this. The menu looks very nice and not too pricey for such an exclusive hotel. All in all one of the best stays we’ve had in a very long period of time. Thank you all very much.

Overall really disappointed in the room; tired and very noisy. Hotel is old so only has "heat or air conditioning" but heat didn't work well so our room was consistently 80 degrees and we had to open the window to get it to cool down which resulted in a freezing draft. Poor water pressure in the shower even which maintenance came to look at and just said "that's how it is here". To their credit the managers were great and did reach out (we called six times for a luggage rack because no drawers in the room for clothes) and apologized and gave us free breakfast. But for the price it was really disappointing.

I recently hosted a corporate event at the Fairmont Copley Plaza. The team at the hotel went above and beyond to make our event a success. The food was fantastic and the St. James Room was beautiful.

My wife and I stayed at the Fairmont Copley Plaza for a weekend to celebrate our 40th anniversary. The hotel and the Oak Long Bar and Restaurant staff ensured that we had a fantastic stay. The hotel is beautiful and you really get to experience classical Boston architecture. The rooms are spacious with the one of the most comfortable beds we have ever slept on. We ate breakfast and lunch in the Oak Long Bar and Restaurant each day. The food is excellent and the service was outstanding. The manager Denise was attentive to our needs and was very knowledgeable about the best things to do nearby. The hotel staff was equally as helpful during our stay. Shout out to Diogo at the front desk and Joe (and Cori) the concierge who with Denise all contributed to making it a memorable 40th anniversary weekend.