Fairmont Copley Plaza

This is what I would call a first class hotel, the reception is amazing and beautiful, receptionists are so welcoming and helpful, the breakfast room again in lovely surroundings, would not hesitate to recommend it to anyone, the rooms are impressive, very comfortable bed.

We recently stayed at the Fairmont Boston for three nights. Before arrival there was a mix-up with our booking, meaning we spent the first night in a Fairmont Gold Studio Suite before moving to the One Bedroom Fairmont Gold Suite we had originally booked. While the issue was eventually resolved, it wasn’t the main reason for my disappointment. The positives first. The hotel is in a fantastic location, making it easy to explore Boston on foot. The building itself is beautiful and full of character, and our room had an amazing view overlooking the historic church, which was especially stunning when lit up at night. The staff throughout the hotel were friendly and professional. Unfortunately, the accommodation itself didn’t quite live up to expectations for a luxury hotel. Surprisingly, the Studio Suite actually had better amenities than the much larger One Bedroom Suite. The Studio included a bath and a bidet, while the One Bedroom Suite had neither. The bathroom layout in the suite also felt poorly designed, with the toilet squeezed into a very tight space beside the shower. Another surprise was that the suite didn’t even have drinking glasses. When I called room service to request some, I was told there would be a US$5 delivery charge just to bring glasses to the room. At this level of hotel, that felt unnecessary and out of step with the luxury experience. Although our booking included Fairmont Gold Lounge access, our suite wasn’t actually located on the Gold floor, which took away some of the exclusivity that Fairmont Gold is supposed to offer. The Gold Lounge itself was probably the biggest disappointment. On our first morning there was an omelette station, which initially looked like a nice touch. However, I noticed the chef using the same gloved hands to handle all the different ingredients rather than using the serving utensils, which immediately raised concerns about hygiene and cross-contamination. Anyone with food allergies should be cautious, particularly as ingredients such as lobster were available. On the following mornings the omelette station disappeared altogether, leaving a fairly ordinary breakfast buffet with hard scrambled eggs and little variety. The evening service was even less impressive. Unlike many executive lounges I’ve experienced through Accor Platinum and other hotel brands, Fairmont Gold operates an honour bar. Guests are expected to write down and pay for their own drinks. By the third evening I found myself recording every drink while watching many other guests simply help themselves without writing anything down. Whether they were being charged later or not, it created an awkward and inconsistent experience that left me feeling disadvantaged. The evening canapés were also very ordinary and changed very little from night to night. Overall, I left feeling that Fairmont Gold didn’t deliver the premium experience I was expecting. The hotel has an excellent location, beautiful architecture and wonderful views, but the inconsistencies in the room amenities, the underwhelming Gold Lounge and several small details that should have been handled better meant the experience fell short of what I’d expect from a luxury Fairmont property.

From our arrival by car, the valet team was very welcoming and friendly. After we checked in and we provided with complimentary waters and assistance with our luggage up to our room. Joe at the concierge desk was very helpful recommending a close place for lunch and making dinner reservations for a restaurant in the North End. We enjoyed meeting the dog ambassador Cori. Everyone we encountered was first class. We will definitely come back here the next time we are in Boston.

I stayed in room 665 - comfortable bed, excellent conditions to relax and rest. Jacqueline was very nice to share some interesting facts about this beautiful hotel!

Our stay at Fairmont Copley Plaza was impeccable! The staff was Absolutely phenomenal shout out to Khadija and Kevin the best workers EVER! They went above and beyond to make us feel at home while we stayed there! The check in and checkout was seamless and not stressful at all! The room was clean and well stocked with everything we needed! And it was comfy and the AC worked :) overall 10/10 and definitely will be staying here again in the future!