Fairmont Copley Plaza

Review: The hotel’s lobby exudes luxury and aesthetics, making it an ideal spot for people-watching. The room was spacious with a comfortable bed and pillows, though a variety of pillow types would cater to diverse preferences, especially for those who prefer firmer pillows like my husband. Our room appeared to be older, which may align with the hotel’s character. A pleasant surprise was the turnover service, and the marbled bath which was a nice touch. What’s stood out the most aside from high price tag, was the excellent customer, which we had not experienced in a while and appears to be lacking in most hotels. Our room faced the highway entrance, which unfortunately resulted in some noise. The food at the restaurant bar was, in my opinion, overpriced for its quality. The restaurant itself didn’t match the hotel’s overall quality. The menu offered limited choices, but the food was just ok for me. I tried the duck, which was better than most, but the ramen broth was salty. My husband had a $43 burger with fries, which were sold separately. Most dishes arrived on their own, forcing me to order a side. The server was okay, explaining the dishes well and answering questions, but they weren’t overly charismatic. While I don’t mind paying for a good meal, I often seek out exceptional dining experiences, and this was not one of them.

Lyndsay Picciano made our experience wonderful and such a success - she was a HUGE help in supporting our event planning for International Women's Day. Thank you! I can't wait to come back.

Check in was easy, I did not get her name but she was perfect in checking us in. Rooms are beautiful Some furniture was dated but it is expected to be in a historic and Iconic hotel. Location is the best! Need some improvements in the speed of service but when I made a comment the manager responded immediately and made our accommodation swiftly in a very busy serving time. My family really appreciated the level of service provided by the manager, thank you ! We will be returning !

We thoroughly enjoyed our stay and would not hesitate to book again. Luxurious lobby, exceptional service levels from everyone, well-appointed, clean, comfortable rooms, classy gold floor lounge. We felt pampered and well cared for. We stayed in a king gold signature room, and booking this category was well worth it. I booked through AMEX FHR program, so we had the option of having breakfast in the restaurant, lounge, or room service. We did room service once, which was delivered right on time, wonderful and convenient. Enjoyed breakfast in the lounge the other two days, with a decent selection, including gluten free bread and pancakes upon request. We especially loved the classy blue glass bottles of water provided by the lounge. Our room was very spacious and quiet, and contained a Nespresso machine and hot water kettle, with a nice selection of coffee pods and tea bags. There was a welcome amenity of a generous selection of fruit, which was much appreciated. The bed and pillows were comfortable. The bathroom was rather narrow and water pressure was not the greatest, but it was not a big issue. I am picky about cleanliness, and the entire room, bathroom and common areas were very clean. My teenage daughter's favorite part of the hotel was "Cori Copley," the hotel's canine companion. Cori hung out in the lobby, and is clearly well cared for. She did not seem too interested in attention from guests during our stay, but she patiently put up with being pet while she lounged in her doggie bed. The Fairmont Copley Plaza was very conveniently located, provided a seamless, luxurious and comfortable stay, and the value was definitely worth the cost. I highly recommend this property!

Emmanuel at the reception was outstanding,warm, professional, and extremely helpful. He explained everything clearly and made the entire experience seamless. Truly exceptional hospitality.