Fairmont Copley Plaza

We spent 3 nights in a Fairmont Gold Level King Signature room. Our room on the 4th floor was very comfortable, nicely decorated, quiet and spacious though the bathroom was cozy. The view of Copley Square was nice. Since we were in town for sightseeing, we found the hotel’s location great for our purposes. The Gold Lounge included a decent breakfast selection, all-day honor bar and evening canapés and cookies. Food was tasty. Valet parking was efficient. The gym on the top floor has a good selection if equipment. Note: the hotel surprisingly lacks a spa, gift shop and grab & go cafe. I would stay here again.

We hosted an event on Thursday June 4th at the Fairmont Copley Plaza and Vinit Singh went above and beyond to help us out! Our gala was at 6pm and there was an event in the afternoon of the same room. Vinit helped turn over the room quickly, even taking off his jacker and literally rolling up his shirtsleeves at one point to set up tables and put on tablecloths. He also was grace under pressure with all of the questions we were asking him as well as items we were requesting - somehow made it all happen with an amazing can-do attitude and smile. We are so grateful that he was working our event - we truly could not have done it without him!

Great historical property in a perfect location of downtown Boston. Hotel has some serious history! Cory the lobby dog is super lovable. Service is on point rooms very clean and very well thought out. Make sure you check out health club on top floor more than I expected.

The room was lovely but the service was outstanding! From the check in to eating in their restaurant they were professional and very enthusiastic about the hotel. Our server at the hotel was the sweetest person who really went beyond to make us feel welcome and special. Very hard to find this one and of service anywhere anymore!

Emnanuel was excellent !! His customer relationship skills represented the soft and technical abilities required to address client needs, resolve conflicts, and build long-term brand loyalty. He addressed and assessed our concerns with professionalism, integrity and compassion and resolved it in a way no many people would know how, my family was amazed with his people skills and we were so grateful we had the chance to him as our customer service agent at the counter. Thank again Emmanuel you made our trip amazing and we will be back at this Fairmont Copley Plaza because of your wonderful people skills . You deserve a big recognition award. Companies need more people like you to succeed!! Ester