Fairmont Copley Plaza

Wonderful experience from check-in to departure. Beautiful room and amenities! The location can't be beat. Walkable to most of Boston's main attractions.

We had an amazing five-night stay at Fairmont Copley Plaza! The hotel is beautiful, but what really made our visit memorable was the incredible service from the team. Diogo from Royal Service was fantastic and made it so convenient to communicate with the hotel throughout our stay. Danielle at the Front Desk gave us such a warm welcome. A huge thank you to Alison from Concierge, who helped us plan an entire day trip to Salem. Her recommendations and attention to detail made the day so easy and enjoyable! We also had the pleasure of meeting Maayan, the Front Desk Manager, before leaving. He took the time to personally thank us for staying and made us feel genuinely appreciated. We had such a great experience and will absolutely stay at Fairmont Copley Plaza again on our next trip to Boston!

Hello we stayed with you over the holiday weekend. Our friends were with you via tauck tours and we met them at 6:45am for breakfast on Sunday. Well your group for breakfast was barely ready. There was quite a few of us coming in we arrived first and were asked if we were with the tour we answered no and were told that only the tour was allowed in now. When we stated we were meeting our friends with the tour they made us wait (standing up) until our friends actually made it down vs seating us. We found this very unhospitable and didn't see any management on the floor to voice our concern. Also, service staff was very slow our friends arrived at 7am and we were finally sat no one came to our table for 10 mins no water no nothing. We finally ordered around 7:20am and didn't get breakfast until 8:05am or so. Our friends were departing at 9am so we rushed through eating and said our good byes. The restaurant never became overly busy while we were there yet service staff was non existent and disjointed. We tried to get extra butter from the person who brought our food but he dropped the food and left immediately. Torin was the server name on the check yet we never saw him again until he brought the check when we flagged him down. No check back for beverages or BUTTER or anything else. We came back for dinner around 8pm Sunday evening to a very full room. No bar seats or restaurant seats we waited 15 minutes for a table and were seated promptly. The hostess said Jeff or Denise would be with us shortly and she went back to the host stand. You seemed to be severyly understaffed this evening at least with table service as Jeff was the only person in uniform on the floor. I think Denise was the manager and she and Jeff were tag teaming the tables it seems. Jeff took our cocktail order and Denise took our dinner order which was a little unusual but we got our food and drink service very efficiently and quickly. Both Jeff and Denise floated through the entire restaurant almost effortlessly but I knew it had to be a little difficult with just the two of them on all tables. Denise stopped by for another cocktail order when we got our bread and tartar and inquired about our stay I asked where the rest of the staff were and she just smiled and said we have her and Jeff here to take care us and that's all we needed since they were the best with a wink (we were waiting for her to spill some tea to find out what happened but no luck LOL). We all had a good laugh and told her we were good on cocktails for now. Entrees came out shortly after the tartar was cleared and everything was very well paced all evening. Jeff checked on our dinner satisfaction and dessert needs and Denise ended up dropping and collecting the check. Not sure how you all managed this but they didn't miss a beat or repeat an unneccesary step we didn't even see them chatting too much they just had this rhythm about them. So KUDOS to the Fairmont for finding staff like this. At least for dinner, breakfast for that day needed alot of work. By the way KUDOS to Taylor at the Front Desk who checked us in on Saturday evening, Joe and Cori in the Lobby and the doorman (didn't see name).

The service at Fairmont Copley Plaza was truly unmatched and made our five-night special occasion stay one I’ll never forget. From the moment I arrived, I felt genuinely welcomed and cared for. Shortly after checking in, I received a message from Diogo from their Royal Service team. What a thoughtful touch! Having a direct connection to the team via text throughout our stay was incredibly convenient. No matter what question or request I had, the team responded promptly, warmly, and always thanked me for reaching out. Danielle, who assisted me at the Front Desk, was an absolute gem. She was so kind and welcoming and took the time to help me apply my ALL Reward points toward my stay. She also recognized and thanked me for being a loyal ALL member, which was such a nice personal touch. I also have to recognize Alison from the Concierge team. She went above and beyond to create a complete itinerary for my party and me for our day trip to Salem, helping us plan everything from start to finish. Her knowledge, attention to detail, and genuine hospitality made the experience so much easier and more memorable. I will never forget how helpful she was! Lastly, I had the pleasure of meeting the Front Desk Manager Maayan at checkout. He personally thanked me for choosing Fairmont Copley Plaza and shared that he looked forward to welcoming me back. It was the perfect way to end an already exceptional stay. I absolutely will be back, not only because Boston is an amazing city, but because of the five-star service I experienced at Fairmont Copley Plaza. Diogo, Danielle, Alison, Maayan, and the entire team made us feel genuinely cared for throughout our visit. Thank you, Fairmont Copley Plaza, for making our five-night special occasion stay so memorable. This is hospitality done right, and I’m already looking forward to my next visit!

Our three-night stay at the Fairmont Copley Plaza was nothing short of exceptional. From the moment we arrived, we were welcomed with outstanding hospitality and professionalism. Every member of the team, from the check-in staff and concierge to housekeeping and restaurant personnel, went above and beyond to make us feel valued and comfortable. The hotel's elegance, attention to detail, and commitment to guest satisfaction made our visit to Boston truly memorable. A special thank you to Cori, the hotel's wonderful house dog, and her handler, Joe. They were a highlight of our stay and brought warmth, joy, and a personal touch that set this hotel apart from any other we've visited. Joe was incredibly friendly and helpful, and Cori quickly became one of our favorite parts of the Fairmont experience. If you're planning a trip to Boston and looking for a first-class hotel with exceptional service, beautiful accommodations, and a welcoming atmosphere, I highly recommend staying at the Fairmont Copley Plaza. You won't be disappointed.