Fairmont Copley Plaza

This a really nice old world hotel. Elegant and classy. The rooms were clean and beds were extremely comfortable. Stayed with Wife and Son. Son's first time in Boston. He is a medical student and we brought him here to celebrate finishing step 1 medical boards. Location is ideal for sightseeing Boston. No need for a car. Everything is walking distance. Fenway, Quincy Market, Boston Commons and shopping. Public Transportation Bus stops right in front of the hotel from BOS. Breakfast is good but service was slow. Expensive but worth it. Quality place and you can dress casual and not feel out of place. Will definitely return next time in bean town.

We stayed at the Fairmont Copley Plaza for two weeks this month. We choose Fairmont hotels all the time and are President Club members, so I hate having to give bad feedback. However, this hotel truly can't live up to the Fairmont standard. Upon arrival, we were checked in by a staff member who failed to tell us about most of the hotel amenities. Even though we told him we were President Club members, he neglected to add that fact to our file. He forgot to give us our room keys. His communication skills were sadly lacking and there was no eye contact whatsoever. It was clear to us that he was the wrong fit for a job in the human services industry. Unfortunately, even though other staff interactions were slightly better, there was a general sense of disinterest in our concerns and needs whenever we tried to communicate them. The only person that seemed to care about the countless issues we encountered throughout our stay was the general manager, though we can't say that any of them improved, or attempts to compensate that matched the gravity of the issues were made. The housekeeping was the worst part of our stay. Consistent cleanliness and hygiene are basic requirements, and we were horrified by the sloppiness of housekeeping. When we first checked in, the toilet in one of our rooms was dirty. Throughout our stay, toilet paper didn't get replaced. Fresh sheets on a regular basis were honestly something we had to ask for. Trash cans most often were not emptied. Dirty, wet cleaning cloths were left on our personal belongings by housekeeping staff. It couldn't get more disgusting than that! We mentioned this right away, but had to deal with the same issues on a daily basis for the duration of our stay. Talking to brick walls has a bigger impact! Another problem was the thinness of the walls. We could hear people's conversations in nearby rooms while being in our rooms, with closed doors. When we mentioned this, we were told that renovations were being planned and funds being raised towards that end. We were well aware of the history of the hotel. Yes, it is an old building. That's wonderful in its own right. However, it is highly questionable if the hotel should even be open to guests in its current condition that does not match modern times or demands. As a globetrotter and frequent traveler, I can attest to the fact that it is entirely possible to preserve history while adjusting a hotel to modern standards. Frankly, it is transparent that the hotel is facing financial hardships and that the staff are underpaid and consequently hate their jobs. Unfortunately, this has so far been our worst ever experience at a Fairmont hotel. It is rather pathetic for anyone to believe that having one meal at the hotel restaurant deducted from our final bill could even begin to compensate for the daily unpleasantries we had to endure for the duration of our stay. The one and only thing that stood out about our time at the hotel was the number of times we were on the phone with reception or in the lobby in person to discuss yet another inadequacy. There are decent hotels in Boston. The Fairmont Copley Plaza just isn't of them, so do yourself a favor and avoid it at all costs.

Loved this hotel! Our first time in Boston for our daughter's orientation at Northeastern...Walking distance to Boston library, Newbury Street, gardens and start of Freedom Trail as well as Northeastern University. Restaurant and bar amazing...we had breakfast here every morning and dinner once all very good! A fine and upscale hotel!!

I recently stayed at the Fairmont for four nights. The hotel lobby is stunningly beautiful and exudes old world charm. The room that was assigned to me on the second floor was large, however there was a step-up to enter the bathroom and the bathroom was very small with only one sink. I called down to reception to request a different room and they moved with without a problem. The new room was a little smaller, but the bathroom was larger and had two sinks. The room decor was a tad outdated. It did have all of my non-negotiables like plenty of electrical outlets, robes and a magnified make-up mirror in the bathroom. Definitely pay the $15 per-person for breakfast. You are allowed to order anything on the menu and the food is good. The location is great especially if you are looking for high end shopping. It's one block from Newbury Street. The Boston Public Library is right next door and totally worth a visit. We either walked or took an Uber to the North End and Seaport. I would not hesitate to stay here again.

This has to be listed as a wow venue, architecturally it's internal decorations and features a splendid. wished we had selected this hotel for our long weekend stay in Boston. Cocktails menu extensive and well presented. Recommended. Staff were very attentive, polite and knowledgeable