Fairmont Copley Plaza

We've stayed at the Fairmont Boston many times over the years, and our December 2025 visit reminded us exactly why we keep coming back. This hotel consistently delivers warmth, comfort, and a sense of classic Boston charm that's hard to match. The holiday season at the Fairmont is magical. The moment we walked into the lobby, we were greeted with festive touches throughout the historic space. It immediately put us in the spirit and made the hotel feel like a cozy winter retreat. One of our favorite parts of every stay is Oak Long Bar + Kitchen, and this trip was no exception. Whether it's breakfast, a cocktail, or a late-night bite, the atmosphere is inviting and the food is always excellent. The bar gets quite busy, so plan accordingly. The hotel's location in Back Bay can't be beat. You're steps from Newbury Street shopping, the Boston Public Library, Copley Square, and an easy walk to the Public Garden. The rooms can run a little small & are a bit dated, but understandable for a historic property.

I would like to raise concerns regarding both the invoicing process and the customer service experience I encountered. I noticed an additional small charge that was not included in the original invoice. Since this is a business expense, I needed clarification. Unfortunately, the operator I spoke with was unacceptable in her conduct. She was impatient with my questions and transferred me to the wrong department. When I called back and asked for her name, she refused to provide it and then hung up on me. On my third attempt, she was rude again, but finally transferred me to the correct team, who were able to provide an updated invoice and explained that the small charge. I believe that it is the hotel’s responsibility to provide an accurate, up‑to‑date invoice. More importantly, it is also your commitment to ensure that your customer support team is trained to assist guests professionally. Experiences like the one I had with the operator, Arnella, fall far short of that expectation. Please do let me know if you have any questions or comments. Thanks Jay

The hotel is a grand old hotel nicely updated. Our room was spacious as was the bathroom. We had a comfortable king size bed. The staff were friendly and helpful. We loved the dog Cori, who is a black lab and a hotel ambassador. Such a special touch! The hotel is in a great location on Copley Square- a block from Back Bay Station and the local T ( subway).

We came to the Fairmont Copley Plaza to celebrate a birthday and were warmly welcomed by an attentive crew. During check-in Emmanuel found out that we were celebrating a birthday and promptly provided us with a free room upgrade and a treat of chocolate covered strawberries and Prosecco! What a delightful surprise. Thank you!

We were greeted upon arrival. The desk clerk remembers our name. Our room was upgraded without even telling us. The day was absolutely perfect.