Fairmont Copley Plaza

We recently stayed for one night and would highly recommend the Fairmont. The woman checking us in was lovely (thank you Taylor), the room was well appointed, the staff were friendly and the location was wonderful.

I’m now traveling to Boston more with my youngest in a local university. After the Ritz, the Langham, and the Mandarin Oriental, I have been won over by the Fairmont Copley Plaza. Why? Because the incredible hospitality of the staff. From this point on I will be booking a Gold/Club level room to enjoy the amazing hospitality of Kevin. He runs a club lounge like a VVIP experience. I’m going through my calendar now to book dates in the future so all of my trips can have this level of service.

So I would not stay there again. I was pretty disappointed, honestly. First, the good. It's a great location. The building is beautiful, and the staff was nice. The bed is an actual mattress, not one of these horrible foam things. That part was good, but it somehow managed to be incredibly uncomfortable and did not feel like an actual clean bed, more like a double. Pillows were horrible. We asked for more, they brought us more, they were equally horrible. Room is surprisingly tiny and just generally very tired and in poor repair. Tub didn't drain, hot water and sink didn't work, the Wi-Fi was a mess. Everything was distinctly below par. I've certainly stayed in worse hotels, but not at this price point.

We hosted our New England Soiree (mini gala/fundraiser) at Fairmont and WOW! The event spaces are beautiful, the hotel is lovely, and service was exceptional. Overall, their Events team is remarkable! Lauren Bowker was wonderful to work with leading into the event and made sure we were well taken care of on event night - no matter how silly the request seemed. Along with Chef Michael who oversaw the culinary experience and Kathleen, Chris, Angel, Julio, Ramel and Cheyenne who were just a few of the many incredible servers, bartenders and Event Ops Managers that made our event such a success.

Elegant hotel from 1912 with mosaic floors, high ceilings, right on Copley Plaza and across from the Boston Public Library. There's a small sitting area off the lobby. Our room was on the Gold Lounge floor and well worth the price as it included free breakfast, all day coffee and tea and a no-host bar in the evening along with heavy appetizers and light desserts. There are 2 TVs and games such as chess, checkers and backgammon to play. It was a nice place to come to after dinner and talk, play games or sit by the fire. The main host was Kevin, who was personable and affable. His colleague, Gilbert, was also proactively helpful with soliciting and addressing any requests. It was also helpful as it has its own check-in and check-out process. Room: Large 2 queens with a desk and sitting area. Turndown service includes boxed waters every evening. Bathroom: Joint tub/shower and Conair 1875 hairdryer which was small but very effective. There wasn't much space for toiletries in the bathroom so we used the bathroom window ledge instead. Concierge: Alison was very proactive in communicating prior to our trip to arrange car service pickup and restaurant recommendations. Oak bar: Broad menu for breakfast and a bit more tailored for dinner but everything was well cooked, flavorful and promptly served. Very busy in the evenings so would recommend making reservations ahead of time.