Fairmont Copley Plaza

I booked a deluxe room at the Copley Plaza with AMEX's fine hotel & resorts program. My choosing the Fairmont was based on the facts that their location is good, the pictures of the deluxe room looked nice, and the hotel website says to "experience the luxury "Grand Dame of Boston' and refers to their rooms as 'stylish guest rooms' When we arrived, the front desk first said that there were no rooms available at that moment but after another search, she found one. When we got to the room my mouth dropped. I have never seen such a horrible, non-renovated room. Besides being decorated with outdated furniture, the bathroom to say it was tiny would be an exaggeration. There was no room for a regular door to open and close; it was a vertical cut one with 2 knobs. There was no shelf space to speak of; you wouldn't even be able to put a toothbrush upright on the "shelf". In fact, the tissues were in the bedroom since there was no place at all to put them in the bathroom. The bathtub was the tiniest bathtub I've ever seen (hard to believe they even manufacture one so small). I told my husband that I could not stay in that room. When I went to the front desk, I was so lucky that the person I spoke with was Ishmael who was able to give us a renovated room. I couldn't thank him enough. Why didn't the front desk say that there were no renovated rooms available upon our check in (again I didn't even know that non-renovated ones existed since they did not show pictures of them or mention them on their website) . I truly was so upset that I would never want to stay there again or ever recommend it to someone.

The overall experience was pleasant. The staff was wonderful and the food was tasty. The bathroom was disappointing. It was very small. The ledge under the mirror was inadequate for your personal items. I took the glasses, provided by the hotel, out of the bathroom fearing they might fall into sink.

I thoroughly enjoyed my 4-night stay at the Copley Square. My only disappointment is that my husband, after booking the trip on Oct 3, 2025, passed away on Oct 9, 2025, and did not get to enjoy the stay along with my Boston University MBA graduation celebrations. I wondered why he secured a hotel so far away from campus, though once I exited the front door, I saw the Boston Public Library and understood. ( I am a library director). Staff wee xquisitly politel, helpful, friendly, and kind. Often directions were given. The bellman kept my bags safely stored until I was ready to leave for the airport. On one occasion, and unbrella was provided to combat a rainy walk. Cleaning staff was engaging and friendly, surprising me with a crispy room ( freshly made bed, my things neatly arranged by the sink in order of size). My only negative would be the malfunction of the fire alarm at 5.02 am, then 5.10 am, then again at 5.20 am. The reception staff were apologetic and waived my resort fee. I would most definately stay again at the COpley fairmont..

The hotel was beautiful and the staff was very friendly. Cornelius showed us to our room and was extremely helpful and nice!

We have been staying on the Gold level of the Fairmont Copley Plaza for years, and it is the only hotel that we will stay in when we are in Boston, which has been quite often lately. Our recant stay was necessitated by an emergency medical condition that required an extended stay for my wife while I was hospitalized. The staff, whom we have known intimately for years, was extraordinarily kind to her, upgrading her room, sending her fruit and cheese as well as notes of encouragement. As my condition worsened, they were incredibly accommodating in extending her stay. It was a huge comfort to me knowing that she was being so well treated during an incredibly stressful time for her. When I finally turned the corner and was discharged, I was able to join her for a very comfortable couple of days before returning home. The FCP is truly our home away from home.