Fairmont Copley Plaza

I stayed at the Fairmont Copley Plaza for one night to celebrate my birthday, and unfortunately it did not meet the standards I expect from the Fairmont brand. The only redeeming quality was the location — truly excellent and central to everything Boston has to offer. Everything else was a disappointment. The room felt much more like a 3-star hotel than a 5-star experience. The carpet, ceiling, and corners were visibly dirty, and I noticed what appeared to be cobwebs. I was so exhausted I didn't complain in the moment, but it's not the quality or value one should expect at this price point. The amenity bottles in the bathroom are another issue. I understand the sustainability argument for refillable dispensers, but it genuinely diminishes the luxury experience — especially when the hotel's own photos advertise individual Le Labo products. That discrepancy feels misleading. Service was also a letdown. No one offered to help with my luggage, and when I mentioned I was celebrating my birthday (which I had communicated in advance), the response from staff was completely indifferent. The lobby smells lovely, but the seating is worn and uncomfortable. The gym has potential, but the smell and the condition of the yoga mats (dirty and falling apart) were off-putting. Overall, the Fairmont name carries a certain promise that this property simply failed to deliver. For the price, you deserve much better — I would not recommend it nor return.

The Fairmont Copley in Boston is always a lovely stay. The rooms, while a bit small, are nicely done and the bathroom is spacious and well appointed. All the staff are so friendly and lovely in every encounter. The hotel itself is beautiful and you may get lucky and stay there while a wedding is on site which is a nice experience. And they have a dog! Cori the black lab is often there in the lobby waiting for a pat on the head or scratch behind the ear.

The Fairmont is a decent hotel. A little worn around the edges but has comfy beds and is a good option if you want more of a heritage experience. Why two stars? The Fairmont is one of those hotel chains that continues to persist with the hated resort fees. The price you pay online is not your final rate. Upon arrival at the hotel you will be greeted with the information that they will add an additional $35.00 per night to your room as a (ridiculously named) "Urban Experience Fee". It's like arriving at the departure gate at the airport and then being asked to pay more money to board the plane. It's a terrible way to greet new guests and equally embarrassing for the front desk staff who have to try and justify the unjustifiable. It's buried in the small print if you look hard enough but that's not the point. In an age when trust and transparency are so important, it's depressing that Fairmont still persists with price gouging their customers with this blatant money grab. I won't be using this chain again until they change this policy. I suggest you do the same.

This was a special trip for our 20th anniversary. We reserved one of their Gold Suites - we stayed in a corner suite on the fourth floor, overlooking Copley Square, It was a great place to stay - spacious, comfortable & very scenic, The hotel is a short walk to the Boston Common & the shops on Newberry street, The service was simply amazing - performed by the friendliest people anywhere. At the time of making the reservation, we had told them this was an anniversary trip ... voila - there were flowers in the suite when we arrived & a bottle of Prosecco sent up at cocktail time, Just the most excellent stay you could imagine,

We were able to check in early and that set the tone of the accommodating staff throughout our stay. Shout out to the housekeeping staff along with Arrington, the head of the valet team for his personal attention, and we didn't even have a car with us! Wonderful drinks and snacks at the Long Bar, location in the middle of Back Bay is convenient for sight seeing, the entire property is gorgeous in a historic old school way. Highly recommended.