Fairmont Copley Plaza

I recently stayed at The Fairmont Copley Plaza and had a wonderful experience from start to finish. The rooms were exceptionally clean and very comfortable, making it easy to relax and feel at home. Our only complaint was the tiny bathroom but that is understandable, since the hotel was built in 1913. The customer service truly stood out—every staff member I interacted with was friendly, attentive, and eager to help with anything I needed. It made a big difference in the overall experience. The food was also a highlight of my stay. Every meal was fresh, flavorful, and clearly prepared with care. I would absolutely stay here again and highly recommend it to anyone looking for a clean, comfortable, and welcoming place to stay.

The Fairmont is always everything you want when you are traveling! The best service, comfortable accommodations, friendly staff, and even a hotel ambassador dog!

Review: The hotel’s lobby exudes luxury and aesthetics, making it an ideal spot for people-watching. The room was spacious with a comfortable bed and pillows, though a variety of pillow types would cater to diverse preferences, especially for those who prefer firmer pillows like my husband. Our room appeared to be older, which may align with the hotel’s character. A pleasant surprise was the turnover service, and the marbled bath which was a nice touch. What’s stood out the most aside from high price tag, was the excellent customer, which we had not experienced in a while and appears to be lacking in most hotels. Our room faced the highway entrance, which unfortunately resulted in some noise. The food at the restaurant bar was, in my opinion, overpriced for its quality. The restaurant itself didn’t match the hotel’s overall quality. The menu offered limited choices, but the food was just ok for me. I tried the duck, which was better than most, but the ramen broth was salty. My husband had a $43 burger with fries, which were sold separately. Most dishes arrived on their own, forcing me to order a side. The server was okay, explaining the dishes well and answering questions, but they weren’t overly charismatic. While I don’t mind paying for a good meal, I often seek out exceptional dining experiences, and this was not one of them.

Lyndsay Picciano made our experience wonderful and such a success - she was a HUGE help in supporting our event planning for International Women's Day. Thank you! I can't wait to come back.

Check in was easy, I did not get her name but she was perfect in checking us in. Rooms are beautiful Some furniture was dated but it is expected to be in a historic and Iconic hotel. Location is the best! Need some improvements in the speed of service but when I made a comment the manager responded immediately and made our accommodation swiftly in a very busy serving time. My family really appreciated the level of service provided by the manager, thank you ! We will be returning !