Fairmont Copley Plaza

Elegant hotel from 1912 with mosaic floors, high ceilings, right on Copley Plaza and across from the Boston Public Library. There's a small sitting area off the lobby. Our room was on the Gold Lounge floor and well worth the price as it included free breakfast, all day coffee and tea and a no-host bar in the evening along with heavy appetizers and light desserts. There are 2 TVs and games such as chess, checkers and backgammon to play. It was a nice place to come to after dinner and talk, play games or sit by the fire. The main host was Kevin, who was personable and affable. His colleague, Gilbert, was also proactively helpful with soliciting and addressing any requests. It was also helpful as it has its own check-in and check-out process. Room: Large 2 queens with a desk and sitting area. Turndown service includes boxed waters every evening. Bathroom: Joint tub/shower and Conair 1875 hairdryer which was small but very effective. There wasn't much space for toiletries in the bathroom so we used the bathroom window ledge instead. Concierge: Alison was very proactive in communicating prior to our trip to arrange car service pickup and restaurant recommendations. Oak bar: Broad menu for breakfast and a bit more tailored for dinner but everything was well cooked, flavorful and promptly served. Very busy in the evenings so would recommend making reservations ahead of time.

Gold floor: supposed to be a quiet place, especially for those of us who got a really bad room.Long haired large dog apparently named Hucleberry allowed to roam at will while nobody made him behave. Not a service dog. If you have pet sensitivity, don’t come here. Two photo shoots took over part of the small area. A lot of unruly children, although poor parenting isn’t Fairmont’s fault. I mention it only because it is one of their smallest Gold Floors so 6 noisy kids can wreck it. Noise: BAD. Again, kids running up and down halls at 6:00 am isn’t Fairmont’s fault, but if you value a sleep late, the thin walls are going to destroy that dream in an instant. Loyalty program: poor!! Riddle me this: How can they send repeated emails telling me I can upgrade for a price, but my room is the most pathetic? I’m Platinum. My view is of other rooms. I can see sky if I crook my neck just right. Smallest of all the category I booked. Disclosure: After we unpacked after days of travel, they offered to move us but we were too exhausted to deal with that so they offered a $100 food credit, which we accepted. No clock in the room. Good Gold Floor food- better than Vancouver and Frontenac. No newspapers on site. No socks with Fairmont Fit. Real bars of soap (thank you). Bathroom was a decent size. I read complaints about that, but ours was fine. Ask for a bath mat. None provided and it’s slippery. We’re in the States and someone will sue you. And they will use this post as “they were on notice.” Amenity: fantastic, although arrived long after dinner so we didn’t enjoy it. I think it was an attempted make up for the super crappy room, but it was the best amenity of Vancouver (4), Palliser, Jasper, Empress, Queen Elizabeth, Dallas, San Fran, San Jose, Frontenac, Olympic, Princess, Lake Louise, Banff and DC. Savoy was the only one better, but they also gave me a huge, beautiful suite upgrade. Twice. If you want a turn down before 9 pm, be sure to voice that request.

Very beautiful hotel and impeccable service buy my hotel room window faced a garage gate/ loading dock on a side street so I heard beep, beep, beep and booms all night long as they were unloading and loading deliveries. I had to request ear plugs from the front desk in order to sleep. Then another night, there was also a crying baby in the room next door. Quite annoying when you are paying such a high price for a luxurious stay in Boston.

Sadly can't give more than 3stars to this hotel...the room was big and perfectly cleaned everyday, the location excellent! Sadly due the reservation process was not specified the breakfast situation at all (we included them for the whole staying and pre-paid in advance); it was not specified that the breakfast is only American style and from a fixed menu. The type of food is more a brunch/lunch type: not being able to eat steak and potatoes at 8am, on the 1st morning we requested a simple bowl of cereal and a glass of white milk and we were refused. Second issue is, still during the reservation process, that you have a daily budget of $40 pp; you might think this will be sufficient but considering that they charge $8 for a 100ml coffee (so you need 2-3 to make a normal americano size), $7 for a juice and $23 for a sandwich, you will easily go over the fixed budget. We ended up not using the service paid for most of the staying and used the coffee shop at the next corner. Huge disappointment. We were not impressed by the service at the front desk either as the lady that assisted us sounded very confused (maybe she was new, not sure). Definitely not going back next time we will be in town.

The Copley Plaza is a jewel-- right next to the Boston Public Library, walking distance to Newbury Street with its shops and restaurants, and close to the Public Garden and Commons. The lobby is beautiful, with neoclassical designs, Corinthian columns and mosaics in the hallways leading to the front desk. Experienced and attentive staff, beautiful rooms with views of Copley Square, and the terrific Oak Bar for breakfast and drinks later. They no longer build veautiful hotles like the Copley.