Fairmont Copley Plaza

If you’re fortunate enough to visit the Gold Lounge at the Fairmont Copley Plaza, I hope you have the chance to meet Kevin. He completely transformed our family’s experience. From the moment we arrived, Kevin went above and beyond to make us feel genuinely welcome. Traveling with young kids isn’t always easy, but he took it upon himself to bring coloring books and other activities to keep our children entertained, allowing my wife and me to actually relax and enjoy our time together. What stood out most wasn’t just the exceptional service, it was the heart behind it. Coming from the South, we’re used to warm, personal hospitality, and we honestly didn’t expect to find that in the middle of Boston. Kevin proved us wrong. He brought true Southern hospitality to Massachusetts with his kindness, attentiveness, and genuine care for our family. Employees like Kevin are rare. He didn’t just do his job, he created a memorable experience that we’ll talk about long after our trip. Fairmont Copley Plaza is fortunate to have him, and he deserves every bit of recognition for the outstanding service he provides.

We enjoyed a wonderful few days in Boston at the Fairmont Copley Plaza. It’s centrally located and within walking distance of local landmarks, restaurants, and parks. It’s an older building but beautifully decorated and the staff is friendly and professional. We had a small plumbing issue which was attended to immediately. The on site restaurant is lovely and the food is very good. I recommend the chowdah! Best part….Cori, the hotel black lab! She hangs out in the lobby and loves to play ball and get treats. We’re already planning a return trip.

Everyone of the employees must be very special as each were so helpful, knowledgeable and courteous. A real pleasure to be here. Thank you.

The Fairmont was such a wonderful place to stay. From the moment we checked in I felt like an important guest. They were able to get us checked in early so we didn't have to store our luggage. The location is perfect. It's one block from a subway stop and the Logan Express shuttle to and from the airport. The hotel feels so fancy but not pretentious. It is an older hotel so the room wasn't as big but it had everything we needed.

John the bellman charmed us the moment we arrived. He was so kind to my 5-year-old daughter, asking her lots of questions, introducing her to the dog in the lobby (Cori Copley) and even giving us a children’s book about her. Throughout our five-day stay the service was amazing. The staff were very responsive to many text message questions. Room service was delicious. Joe the concierge was so welcoming and helpful. And having a chance to walk Cori on our last day was so cool. This is a great place for a family to stay. Also, it’s beautiful. We can’t wait to come back!