Fairmont Copley Plaza

Really excellent service from the moment we walked in the door to the moment we left. Great Gold lounge. Bed was hard and uncomfortable. Housekeeping was very good.

When we arrived, we had booked a suite with a buy 2 nights, get 1 free deal, or else I would have selected a regular room. The suite was a small sitting room, small bathroom, and a bedroom. The only challenge was that the doors to the bedroom and bathroom wouldn't close. No big deal, except when we went to sleep, we realized that a bright light in the "courtyard" (the HVAC on the room) was shining into the bathroom and then flooding the bedroom with light. I was also struggling with unpacking because the furniture under our TV was just an empty cabinet with no drawers, and I had a bunch of things that don't go on hangers easily. I mentioned it in tne morning and they kindly offered to swap me to another room. A bellman helped us move and we found ourselves in an enormous suite. I had no expectation of this, and was amazed by how large and lovely it was. We had a huge armoire now, a bathroom with a nice counter, and doors that closed. The next night, they sent up wine and a fruit/nut/cheese platter with an apology note- totally unnecessary but really great. Our last night we had turndown arrive a little afater 9p so we were already asleep as we are early risers, then alarms went off for a fire overnight. In the morning I asked if it was a false alarm or if they figured it out, and they said they were investigating and apologized. I said it was no big deal, safety first, but later that day they emailed to comp our food and beverage during the trip. I am just blown away by how far they go to make up for minor inconveniences. I also love the Le Labo products (Rose in our first room, Santal 33 in our second room.) The beds and pillows were comfortable, too, and you get daily water on the house. The hotel is very pretty. We missed out on meeting Cori as she was home for the weekend, so we will have to go back again to meet her next time!

The architecture of this building is amazing - and the room seemed to hold the integrity of the structure.

Wonderful experience from check-in to departure. Beautiful room and amenities! The location can't be beat. Walkable to most of Boston's main attractions.

We had an amazing five-night stay at Fairmont Copley Plaza! The hotel is beautiful, but what really made our visit memorable was the incredible service from the team. Diogo from Royal Service was fantastic and made it so convenient to communicate with the hotel throughout our stay. Danielle at the Front Desk gave us such a warm welcome. A huge thank you to Alison from Concierge, who helped us plan an entire day trip to Salem. Her recommendations and attention to detail made the day so easy and enjoyable! We also had the pleasure of meeting Maayan, the Front Desk Manager, before leaving. He took the time to personally thank us for staying and made us feel genuinely appreciated. We had such a great experience and will absolutely stay at Fairmont Copley Plaza again on our next trip to Boston!