Fairmont Copley Plaza

I was very impressed when I walked into the Fairmont. The building is absolutely gorgeous and is so prestigious. The architecture and decor bring you back to a different time. My room was so nice! It looked out onto St. James Avenue and I could see the churches and Boston Public Library from my windows. The majority of the staff was wonderful and very attentive. I did encounter a few staff members that didn't give the same welcoming feeling, but I did say hello to them and told them to have a nice day :) I was lucky enough to have time for a cocktail and breakfast at the Oak Bar...both were very good and the staff was great!

We like to spend our anniversary in Boston at the Fairmont and this year was another wonderful stay. Khadija, the Gold Floor, receptionst provided us with a warm welcome as did everyone we came in contact with during our visit. The only minor complaint we can think of is the quality of the toilet seat. It is a cheap plastic seat that moves whenever you do.

Loved loved loved this hotel. Because of the location primarily, i would not stay anywhere else. Opposite the Boston Library, Saks and other shops the next block down, 2 streets from Newbury Street and other fab restaurants, the Copley Sq directly infront, and a chic-fil-a and Chiptole oppsite the Sq. PERFECT. Rooms are roomy, spacious walk in closets, BATHTUBS!!! I am so not used to tubs , its difficult in europe😆. Free water, coffee and tea facilities in room and friendly cleaning staff. Lots of privacy and well built hotel as you cannot hear anything! If you do not want to walk so far as i did (its massive!) ask for a room near the elevators. Breakfast is superb, dishes are typically huge and staff are professional and friendly. A beautiful detail is having the doggy Cori run the lobby. Everyone loves him. This is a feather in the cap for the Copley hotel. I will always stay here 10/10

### A special stay because of exceptional service My family and I stayed at the Fairmont Copley Plaza at the beginning of August. While the rooms are a little dated and we had a few minor issues with our accommodation, what really stood out was the exceptional way the team looked after us. Kevin, Gilbert, Jay, Oliver and Khadija were all incredibly kind, helpful and supportive. Whenever there was an issue, they genuinely went above and beyond to find a solution and make sure we were comfortable and enjoying our stay. In fact, we enjoyed our time in Boston so much that we decided to extend our stay. The hotel was incredibly busy at the time, but the team somehow found a way to make it work for us. They could not have been more accommodating. What also makes the hotel stand out, beyond the staff, is the location. For a family visiting Boston, we found it fantastic. Back Bay is a great area to explore on foot, and the hotel gave us an ideal base for walking around and experiencing both the neighbourhood and the wider city. The rooms may not have been perfect, but the service really was world class. Without the help and kindness of the team, we simply would not have had the amazing Boston experience that we did. They turned what could have been a fairly ordinary hotel stay into something genuinely special and memorable for our family. A huge thank you to Kevin, Gilbert, Jay, Oliver and Khadija in particular. They are a real credit to the hotel.

Jacqueline gave me a fantastic room after I had some not perfect experiences in the past. This time was perfect, service and quality.