Fairmont Copley Plaza

Lovely hotel, some parts dated but it didn’t take away from the overall feel of the grand hotel. The architecture is stunning. I stayed here solo and couldn’t have asked for a safer feeling hotel in a great location. It feels central in back bay to get to any other part, Copley train station is a 2 minute walk away with routes all over Boston. I was nervous before travel but my room was close to the elevators and was really quiet. There was an issue the first night with my fire alarm but reception went above and beyond with their apology. The room was spotlessly cleaned each day with fresh towels and water/coffee replaced, it was like coming home to a fresh room each day. The only negative thing I have to say (and it’s me being picky!) is that to keep my room after the complementary hour it was $75 dollars an hour, I wasn’t flying till 9:30pm so would have appreciated a room longer rather than have to sit in reception with my luggage. Would 100% stay again

Whenever I come to Boston, I try to stay in this historic hotel. The authenticity and character attracted me, the comfort and the outstanding staff keep me coming back. On this most recent visit, Kevin on the Gold Team was particularly welcoming.

To be clear, I did read reviews before I booked our stay. We were very positive and looking forward to it. There was a mix up when checking in where our reservation weren’t in the hotel system, but it was visible in British Airways system, which is where we booked our holiday through. Now, this situation can be handled in different ways. Our first person of contact at the reception was a woman, which I’m sad to say I didn’t catch the name of, but let’s just say the treatment of us was not okay. It was clear she didn’t believe a word we said, even though we had a voucher to show her, for the stay. She handed the case over to the manager and we found a solution after a while. And he handled the situation with grace and calm. Positive aspects of this hotel: Location, close to just about anything Beautiful reception Hotel dog Cori Attentive cleaning personnel, who always had a smile and a greeting Negative aspects of this hotel: Dark and very outdated rooms. During our 8 day stay we never saw the light of day in our room because we were boxed in a room, with the view straight into another building. It feels odd in July, middle of the day, to have to turn on all the lights in the room in order to see anything. Furniture is old, dark and worn, so is the bathroom. Luxury this is not, not even close. The majority of rooms does not face Copley Square. Inattentive personal: With all our comings and goings, very rarely did we have a doorman or personnel in the reception actually greet us with a goodmorning or such. You couldn’t even get eye contact as they were busy with their phones, this is especially directed at the early morning personnel ( I went running in the morning).

We had the best bartender his name was Mathew he was very attentive and awesome he remembers your name and is very kind he talked with us about where to go and have a great time we will definitely be back to see him he made our trip to fairmont memorable

Kevin was superb! I’m in the hospitality/ service industry and I always look for and expect excellent service when I travel - and Kevin’s service and willingness to please was unsurpassed. Keep up the great work - the sky is the limit! Kevin made breakfast and our stay very memorable - looking forward to a return visit.