Fairmont Copley Plaza

The best measure of the service at a property or business is how they treat you when things go terribly wrong for a customer. In our case, the hotel was overbooked and there was no room for my family and two little dogs. After a long day of driving, this was terrible news for us and I could tell that rooms were in short supply in Boston on this Labor Day weekend. Fortunately for us, Carolina Sanchez, the assistant manager saved the day for us and was able to secure a magnificent executive suite at a nearby property around the corner. Without us having to argue for anything, she refunded our room and took care of the room at the neighboring property. Furthermore, we were treated so well at the other hotel as the staff knew of our predicament and warmly welcomed us. We greatly appreciate Carolina's professionalism and generosity. She is a fabulous representation of the Fairmont brand. We hope to be able to stay at the property in the future.

We enjoyed our stay at FCP. It's a beautiful, old hotel well located in the city. Our main complaint is that we had to pay a $35 "Urban Experience Fee" which provided a $45 credit for dinner or drinks and a free in-room movie. This had no value to us as we had dinner and evening plans. It could not be used for breakfast. They would not waive it. So, it was just another surprise hidden cost.

This was a great stay. Everyone was so helpful and the the hotel was very clean in a great, walkable location. I will definitely stay here again.

We only stayed one night but ate at the restaurant and everyone was wonderful. Central to all but with quite rooms, attentive staff.

Hi there! I want to take a moment to recognize Emmanuel for his outstanding hospitality. My husband and I arrived at the hotel after two international flights and were not only exhausted but also feeling a little disheveled and out of sorts. Emmanuel immediately put us at ease with his warmth, kindness, and welcoming spirit, as he engaged us in conversation about our hometown, provided recommendations for the Boston area, and encouraged us to return to meet precious Cori the next morning upon learning that we were missing our own pup after a long time away from home. He offered us water upon checking in, made sure the process was seamless, and made us feel right at home. Thanks for a very nice experience!