Very nice, polite staff, well maintained for an old Hotel, very good Bed and quiet room, perfect small breakfast at Golden Lounge. In total it is a very old Hotel, with old carpets and old infrastructure but well maintained. The location is perfect to explore downtown Boston. But you pay too much for what you get.

Very clean room, bed was right size and softness. The maid service was efficient and provided to our needs. The interior on the Ground Floor was exquisitely decorated with flowers, framed prints of famous artists works. We enjoyed playing with Fairmont pet dog. We loved the breakfast served at their restaurant. Loved the historic churches nearby and the retail stores were very nice to shop in.

Having worked at the Fairmont several time over the years, the staff and service is always consistent. Everyone is welcoming and accommodates our requests. When you walk in, you know you'll be greeted with a smile. They truly take care of their clients.

Overall Disappointing experience for this landmark hotel Lack of management and personal at the Gold level lounge at breakfast and food below average, guests not observing dress code policies, only 1 person replenishing the buffet !!!!

My stay at Fairmont Copley was nothing short of exceptional! From the elegant decor to the impeccable service, every detail exceeded my expectations. The highlight of my visit was undoubtedly meeting Cori, the delightful hotel dog. Her presence added an extra layer of warmth and charm to my experience. I can't wait to return to this wonderful hotel and see Cori again!