The Lenox Hotel

Quintessential classic Boston hotel. A place where you can hide for an extended getaway in style surrounded by quiet luxury. Staff is accommodating to all requests. Fireplace in suite was a beautiful treat. The breakfast package was worth every penny and I would absolutely do that again. The Willow and Ivy Thanksgiving dinner was beautifully presented, albeit a bit pricey for the ambience. No linens for tables seemed a bit off-putting. Also could have upped the game a bit with a complimentary champagne offering at the start of the meal. Nevertheless, marvelous event. The only constructive criticisms about the room: asked for standard pillows for the king suite. After 2 requests, we kept getting more king pillows, which I hate. Mattress was on the hard side without a pillowtop. Water faucet for the tub was not mounted to the tile which was not intentional. It obviously fell off and seems it should be fixed. It worked but was unsightly. Bathroom sink with 2 hairline cracks in porcelain. One pair of the complimentary room slippers was previously used, by someone with disgusting feet, who used them to death then put the back into the protective sleeve instead of tossing them. Housekeeping must have thought that they were not used at all and left them for the next occupant. So gross, but only discovered on last morning in hotel, so I just threw them away. Other than those things, I would absolutely recommend and will stay again.

Beautiful, classy and the best scented lobby around ! Third visit here and it never disappoints. Fantastic location and welcoming staff . Wouldn’t stay anywhere but here when visiting Boston . Oh and now my house smells like the Lenox as I obviously bought the famous scented candles they sell !

Beautiful ambience, incredible customer service, fabulous accommodations. From beginning to end, my needs were met and then some.

Lovely people work there. Horrible noise at 6am. Several calls to front desk. “Please stop”. Sorry sir, “No can do.” Huh? “Construction” etc. Then, why put me in a room with deafening noise at 6am? Uhhh Anyway, a horrible experience. Don’t stay on 11th floor. You will not sleep.

This hotel was everything you’d expect from a gorgeous, storied Boston hotel. Dark woods, luxe beds and bedding and impeccable service. Convenience abounds, in both location as well as on-site restaurants. A deep closet for clothes, luggage and a mini fridge was a lovely find, and the hotel staff was exactly as it should be - attentive, genuine and friendly. For an old hotel, they’ve done a fantastic job keeping it both updated and classic at the same time. Would definitely recommend this hotel.