Omni Parker House

Room was very dark. Lights went out in the bathroom while in the shower. Could not get out of the shower nor retrieve a towel.

We loved the old school feel of the hotel -- but the rooms were updated and beautiful. While the interior of the hotel is gorgeous, the element that really shined for us was the professional nature and genuine friendliness of all the staff. We were always greeted with a smile and I got the impression that these folks really want to please their guest -- and it shows! Come here for the ambience and the clean, tidy rooms, but stay because of how welcome the staff makes you feel.

This is the second time I have stayed here. It is a beautiful historic hotel. I was here for a conference and the breakfast and conference space was perfect. The bars and restaurants are beautiful. The gym was really lovely equipped with a peloton! The room was clean and the shower was nice but it was VERY TINY! It was perfect for this trip but it would have been hard to stay there for longer than a weekend!

I stayed at the Omni Parker House for six days and found the overall experience disappointing. The reception staff were consistently unhelpful, even with the most basic requests such as assisting with deliveries. The restaurant was closed between lunch and dinner, offering only a very limited menu, and the coffee shop was chaotic, often understaffed with trainees, leading to long waits for even a simple coffee. Housekeeping was below standard. The bed linen was never changed throughout my stay, and only minimal cleaning was done. I even had to request that the room be dusted. For a hotel of this reputation and price point, the service quality was far below expectations. Overall, the value-for-price ratio is well below standard and does not justify the cost.

I stayed at Omni because I expected excellent customer service, comfortable accommodations and great location. I unfortunately only received the good location. Front desk staff unwelcoming and slow. I was placed in a dungeon like room with a slither of a window I could not look out of. I was reluctantly relocated to a very noisy room by the elevator. I got no rest during my stay. I felt this Omni needs to retrain their staff or have management set a higher standard. I would not recommend this establishment nor would I return at this time.