Omni Parker House

We booked a suite for one night and then were moving to a two bed hotel room the following nights. This was the only option available to us. Upon check in noone informed us they gave our suite away. They just told us that we could stay in the same room. When we got to the room it was a two bed hotel room. We went back downstairs and they informed us they gave our suite away. Yet...they charged us the suite price. The manager gave us breakfast coupons and lowered the price down. It still doesn't make it right when your two children had expected to be in a suite and had to sit in the lobby for an hour figuring out our room. Our family stays at Omni's when we vactiion so we were suprised that this was how were were treated,

Not going back to this hotel. The location is great, but it is the second time I stay here, and they have dropped the ball both times. We are a family of six travelling with special needs kids. After calling before making the reservation to ensure that we could be set in either adjoining rooms or side by side, and confirming this twice before our arrival, they booked us in two different floors and in smaller rooms that what we had already paid for. On top of that they wanted to charge a destination resort fee for each room that was buried in the disclaimer. When they tried to "make it right", the best they could do was put us in a room that was on the other side of the floor. They did redecorate the rooms, so yeayyyy if you count that as a plus! Lobby is still the same as it was 100 years ago and the elevators are still a problem between nine and eleven when everyone is going out / checking out. There is a great looking Hyatt that I will staying at next time about a block away.

Great location in downtown Boston. Enjoyed this old, well-kept historical gem of a hotel. Highly recommend!! Close proximity to public transportation, great restaurants and historical sites.

Very disappointing stay – would not return Unfortunately, I did not enjoy my stay at this hotel and left feeling extremely disappointed. When we arrived, despite having clearly stated in the booking how many people would be staying, we were given a room that was simply not big enough to accommodate us comfortably. The room had virtually no natural light, with only a very small slither of light coming in, and the bathroom was also incredibly small. The bathroom was particularly impractical, with no hooks or suitable places to hang damp towels, which made things even more difficult in such a tiny space. To make matters worse, we were woken up by loud music coming from the neighbouring room at around 4am on two consecutive nights. We were eventually moved to a second room, which was larger, but unfortunately the window faced directly onto a brick wall. The room was incredibly dark and felt very enclosed. The following morning, we were woken at around 5am by extremely loud noise from lorries and bottles being emptied into bins. This continued for around an hour and made it impossible to get a proper night’s sleep. What made the experience even worse was the attitude of the staff. They seemed very nonchalant about the issues we were experiencing and did not appear particularly concerned or willing to offer any meaningful help to make our stay more comfortable. I found this extremely disappointing, especially given how little sleep we had managed to get and how much the issues had affected our holiday. Overall, I barely slept during my stay and did not feel like I was on holiday at all. I understand that some noise and room issues can happen, but the combination of everything, along with the lack of support from the staff, made the experience very unpleasant. The location is good, but unfortunately, that is about the only positive thing I can say about our stay. Sadly, I would not choose to stay here again and cannot recommend the hotel based on my experience.

The Omni Parker Hotel is a fabulous hotel. Central location which is important because parking is a nightmare. Beautiful interiors everywhere you look. Our room was great, but be prepared to have an extremely small bathroom. It’s well laid out but TINY! The staff was great and the bar/ restaurant was welcoming with great food, albeit a limited menu. I would highly recommend the Omni and would stay there again.