Chateau Elan Winery & Resort

I visited Château Élan Spa with a group of friends, and unfortunately my experience this time was very disappointing. When I booked my appointment, I specifically requested a deep tissue massage and was told it would be available. However, once I arrived and met with my therapist, I was informed that deep tissue was "no longer offered" due to policy. When I asked why, she said she didn't know and added that the policy wasn't to protect the therapist. I explained that this was the service I booked and expected to receive, but she continued repeating that it was simply against policy. While I don't expect every therapist to be overly warm or chatty, her attitude came across as short, dismissive, and rude. The room felt tense, and I was never able to relax. At the end, she didn't walk me back to the pick-up point, she just pointed and walked away. The entire interaction was uncomfortable. I shared all of this with the onsite manager, Stoney, who offered a 10% discount, stating that was the maximum he could provide. I also asked that the automatic gratuity be removed so I could tip on my own terms, but he said that wasn't possible, even though the service was well over $200. He assured me that the therapist would be spoken to and mentioned that they've received complaints about her before. He told me I should expect a follow-up email or call. Nearly a week later, I still hadn't heard anything, so I called back. Stoney said they still hadn't met with her yet but that they would soon, and again told me to expect follow-up. It has now been almost a month, and I have not heard from anyone. On a positive note, the bar attendant, Ariel (in the winery), was an absolute breath of fresh air, kind, attentive, and welcoming. She is the only reason I would even give 2 stars rating this visit. This is not my first time visiting Château Élan Spa, and I've always had great experiences in the past, which makes this all the more disappointing. I truly hope they address these issues, because the level of service I received on this visit did not reflect the standard I've come to expect from this spa.

Everytime I’m in town to visit my daughter and my bonus kids they bring me to this winery. I’ve been almost in every season and XMAS is my favorite time of the year. The staff is always so pleasure and very helpful on my 🍷 selections.

Amazing experience from the wine, food, and room! We ate at Versaille for dinner and it was delicious! We will be back next time we are in Georgia!

This is our second time staying here and we were really disappointed in the cleanliness of the room. The chair in the room looked like someone used it as their personal Kleenex. The room was not cleaned the entire time we stayed there because they would come around 4PM, while we were trying to get ready for diner. We were there for an even hosted there and they knew our schedule. The staff in all the other areas were very nice and helpful, just wished they could hire people the can speak English.

My mom and I were up for a friendsgiving from Atlanta and decided to stay the night. The wine tasting was fun and the hotel was completely relaxing