Chateau Elan Winery & Resort

This place feels like the Embassy Suites of resorts. It wants to be fancy but it just is not. They leave reception chairs up all the time even if there is not one. There was wine spilled on the floor of the cocktail reception area from the night before that still had not been cleaned up by noon the following day. There was some sort of red goo on the gate to the pool area. Also when we got to the pool around 10am the side tables next to the lounge chairs were dirty with crumbs and gunk on them. When the pool bar opened we immediately ordered food and drinks. They said they would bring it to us. We kept checking and after a half hour I received a drink, it was orange juice- I ordered a Mai Tai. After an hour we finally received our food and it was so cold. I am not even sure if my son’s hot dog was cooked all the way. Our room will not get cold. We have the air turned down all the way but keep waking up covered in sweat. Our bath tub had dirt and hair in it. We tried to go to the Veranda bar at 4:50 to get a drink to take to a wedding rehearsal but they didn’t open until 5. We came back after the rehearsal to try again and the hostess told us their bar tender called out sick and sent my family upstairs to Louis. We get to Louis only to find out kids aren’t allowed. I looked for signs that mentioned this and there were none. I would not recommend coming here. At first glance the place looks great but when you look harder it is dirty.

We used Château Elan for accommodations for my daughter‘s wedding. Unfortunately, the accommodations were not up to our expectations, and the service was extremely poor. We attempted to professionally handle the complaints with the hotel, but received the runaround and were ultimately told not to return. I was overcharged by about $3000 and had to beg and plead for a refund and had to involve a bank fraud claim. This hotel does not care about people. It certainly doesn’t care about special moments, such as a wedding. I attended multiple times to speak personally with the manager and we were denied that opportunity. I am a professional who’s worked for 25 years as a very successful lawyer hearing Gainesville George. I cannot believe that I was treated so poorly by a local business. They have no idea about local connections, respect, or responsibility. I have a spider bite that is growing because I was bitten by a brown recluse in the bed. My daughter’s room was infested with roaches The Cleaning people who were also undocumented, could not speak English and walked in on my daughter, changing naked. Our rooms were filthy, and when we reported these issues we were told not to return Tammy Chandler is the person responsible for treating us so poorly, and I will spread your name throughout the land high and low, and I hope that you never have a hotel treat you so poorly in the future. It reaches the level of abusiveness.

We love the hotel. My only suggestion was to a least have chips or small snacks in upstairs sports bar. We came in after a high school graduation It’s was 11:00 PM starving, no food was available. The bartender apologized and agreed there should at least be chips. Also, there was a new manager maybe her first night. She made her rounds bar was not packed but she never came to our table to ask how we were doing. When we left we walked right by her…..nothing. We are in our 70’s we have been fortunate to have traveled all over the world which has allowed us to stay in 5 star hotels throughout the world. I know the bar is a small issue but to achieve what I would assume to be a 5 star hotel, little issues should be addressed in my humble opinion.

I cannot thank the team at Chateau Elan enough for the hospitality experienced this past weekend. I brought my parents to this beautiful resort for a weekend away from Atlanta to celebrate their 50th anniversary. They both have difficulty walking, and Koray and Mark took extra special care of them with the shuttle service and assistance throughout our stay. From the front desk to the dining experiences at Versailles and The Marc and guest services team, our weekend was wonderful. The resort has no shortage of things to do and serene sights to enjoy. I will be back again soon! 10 out of 10!

I was really looking forward to my stay at Chateau Elan because the property itself is absolutely beautiful. Unfortunately, the room experience did not live up to the exterior. On my very first night, I found roaches in the room, which was incredibly disappointing for a resort of this caliber. To make matters worse, none of the lights in the room worked initially because they were all unplugged. It turned into a physical ordeal just to get them functional, as I had to move heavy furniture to reach the outlets. While the atmosphere of the estate is lovely, the lack of attention to detail and cleanliness in the guest rooms made for a very stressful stay. I expected much better maintenance and hygiene for the price.