Chateau Elan Winery & Resort

We were at this ‘resort’ for a wedding. At checkin, we provided our credit cards for incidentals since our rooms had been paid for by the host. For 3 days we had an excellent time, the wedding went smoothly, everyone enjoyed themselves, the wine flowed freely and the staff was lovely. We all came back quite happy and satisfied. What every guest, whose room had been paid for by the host, was surprised by was a $435 charge on their credit card. We called each other to see if we had used any of the cocktails or wine kept in the room. Everyone had the same thing to say: there was no need for it, the drinks at every wedding event were so free flowing that no one had the need to use anything kept in the rooms. This inexplicable charge has left a bitter taste. This kind of nickel and dime behavior is uncalled for. No one there seems to have the time to pick up calls when we call them. They are completely unreachable. What a sham of a back office. They are so incompetent that they are making the hotel look really bad. The front office staff could not have been more pleasant, the wait staff was excellent, yet we have this bad memory associated with an otherwise grand event.

We would like to express our sincere gratitude for the exceptional customer service we experienced during our stay at Chateau Élan in Georgia. Every staff member we encountered was warm, professional, and genuinely kind, which truly made us feel welcomed and cared for. That said, we were unfortunately disappointed with several aspects of our accommodations that fell short of what we expected from a luxury resort. The cleanliness of the rooms was not at the standard we anticipated, the TVs in our rooms were not working properly, and we were charged for minibar items in one of the children’s rooms that were never touched. Additionally, there was no housekeeping service provided during our two-night stay. We booked three rooms and spent over $2,500 for a two-night stay, yet the overall experience did not feel reflective of a luxury property at that price point. While the grounds are absolutely beautiful and aesthetically stunning, the interiors of the rooms are in need of noticeable upgrades and attention to detail. We truly wanted to love this stay and appreciate the outstanding staff, but due to these issues, we are uncertain if we would choose to return. We hope this feedback is received in the spirit intended—as an opportunity to improve an otherwise promising experience.

This was my second time staying at Chateau Elan for business. Last year it was amazing and so it seem to be this year until I was going over my credit card statement and noticed an unrecognized transaction billed to my credit card from Chateau Elan. When I checked out I was not informed of any charges. The charge was on the credit card left as security deposit for the room. I immediately call to ask about this and I was informed by the front desk attendat that it was a minibar charge for chocolate covered almonds. I am literally allergic to nuts and I did not touch that minibar at all. The attendant said he would escalated it and literally hun up on me. I waited a few days and nothing. I sent an email explaining the situation for which I followed up twice and nothing. Called again and was told the same that it would bge escalated. This is extremelly unprofessional and unacceptable. This is definitely a scam they're running and making tons of money of because most people don't check their statements and if they do, they just say "they will escalate it" It's not about how much it was but about trust and professionalism. I trusted them with my card and they charged it fradulently. I checked with other colleagues and some had a similiar situation which confirms it's a scam they're running. Either the maid had it or they're just running a scam. I informed my company so we stop doing buisness with them. Very sad for such a luxurious place.

Hubby and I celebrated our 27th wedding anniversary. The experience was remarkable. Was pricey but we only live once and I am glad we stayed on the property to take advantage of the amenities.

I visited Château Élan Spa with a group of friends, and unfortunately my experience this time was very disappointing. When I booked my appointment, I specifically requested a deep tissue massage and was told it would be available. However, once I arrived and met with my therapist, I was informed that deep tissue was "no longer offered" due to policy. When I asked why, she said she didn't know and added that the policy wasn't to protect the therapist. I explained that this was the service I booked and expected to receive, but she continued repeating that it was simply against policy. While I don't expect every therapist to be overly warm or chatty, her attitude came across as short, dismissive, and rude. The room felt tense, and I was never able to relax. At the end, she didn't walk me back to the pick-up point, she just pointed and walked away. The entire interaction was uncomfortable. I shared all of this with the onsite manager, Stoney, who offered a 10% discount, stating that was the maximum he could provide. I also asked that the automatic gratuity be removed so I could tip on my own terms, but he said that wasn't possible, even though the service was well over $200. He assured me that the therapist would be spoken to and mentioned that they've received complaints about her before. He told me I should expect a follow-up email or call. Nearly a week later, I still hadn't heard anything, so I called back. Stoney said they still hadn't met with her yet but that they would soon, and again told me to expect follow-up. It has now been almost a month, and I have not heard from anyone. On a positive note, the bar attendant, Ariel (in the winery), was an absolute breath of fresh air, kind, attentive, and welcoming. She is the only reason I would even give 2 stars rating this visit. This is not my first time visiting Château Élan Spa, and I've always had great experiences in the past, which makes this all the more disappointing. I truly hope they address these issues, because the level of service I received on this visit did not reflect the standard I've come to expect from this spa.