Chateau Elan Winery & Resort

…this is a lovely resort & all the staff I met thus far has been wonderful. I would love to have given a better review however it must go without saying that it wasn’t the BEST experience I would have expected! There were “minor” things such as the resort trying to charge me ($435) again for my room (this was NOT the incidentals charge, an actual room charge after I’ve already paid), then there was no soap when I showered last night! When I called the front desk at 10:40ish pm, NO ONE answered! I tried again, maybe there was an influx of guest that came in, again NO ONE answered! I had to follow up with them again this morning, fortunately I was able to speak with someone. When the staff came to exchange the lemongrass soap, he handed it to me. When I asked was he not going to put in up, he told me he didn’t have the key so he left it there, only for me to have to wait again for additional staff to bring the key! The bed in my room was not properly made (the foot of the bed). Non working items in the room was the TV and the phone by the bed! Fortunately enough, I had a friend come visit me and we grabbed something to eat and when I reported it as I left, they had their engineer come in to fix it! The Thanksgiving buffet was quite the experience and really enjoyed the array of food & the ambience! It’s a shame that the other pieces factored into my experience! I came, fully understood that I was being charged for my room, resort fees, overnight parking, everything a la cart and welcomed the experience! This was a staycation for work life balance … heavily emphasizing BALANCE! There is no excuse for mishaps such as these for this type of establishment! I’m hoping my last day at the Spa tomorrow will be relaxing and inviting!

My mom and I were up for a friendsgiving from Atlanta and decided to stay the night. The wine tasting was fun and the hotel was completely relaxing

We were invited to an event there and grounds and hotel is very nice. The rooms are just ok. The light above the coffee did not work in our room, the safe did not work and to toilet made noises all night. Overall, the stay was great.

From check in to check was smooth service. Excellent staff and customer services. Relaxing environment home away from home especially the spa. Wine tasting is a must. The ambiance and decor is breathtaking. Will be back. Thank you

A really great experience in every way, had not been to the hotel in a couple of years but can really see some solid improvements in the facility, service and profit