Chateau Elan Winery & Resort

This was my second time staying at Chateau Elan for business. Last year it was amazing and so it seem to be this year until I was going over my credit card statement and noticed an unrecognized transaction billed to my credit card from Chateau Elan. When I checked out I was not informed of any charges. The charge was on the credit card left as security deposit for the room. I immediately call to ask about this and I was informed by the front desk attendat that it was a minibar charge for chocolate covered almonds. I am literally allergic to nuts and I did not touch that minibar at all. The attendant said he would escalated it and literally hun up on me. I waited a few days and nothing. I sent an email explaining the situation for which I followed up twice and nothing. Called again and was told the same that it would bge escalated. This is extremelly unprofessional and unacceptable. This is definitely a scam they're running and making tons of money of because most people don't check their statements and if they do, they just say "they will escalate it" It's not about how much it was but about trust and professionalism. I trusted them with my card and they charged it fradulently. I checked with other colleagues and some had a similiar situation which confirms it's a scam they're running. Either the maid had it or they're just running a scam. I informed my company so we stop doing buisness with them. Very sad for such a luxurious place.

Hubby and I celebrated our 27th wedding anniversary. The experience was remarkable. Was pricey but we only live once and I am glad we stayed on the property to take advantage of the amenities.

I visited Château Élan Spa with a group of friends, and unfortunately my experience this time was very disappointing. When I booked my appointment, I specifically requested a deep tissue massage and was told it would be available. However, once I arrived and met with my therapist, I was informed that deep tissue was "no longer offered" due to policy. When I asked why, she said she didn't know and added that the policy wasn't to protect the therapist. I explained that this was the service I booked and expected to receive, but she continued repeating that it was simply against policy. While I don't expect every therapist to be overly warm or chatty, her attitude came across as short, dismissive, and rude. The room felt tense, and I was never able to relax. At the end, she didn't walk me back to the pick-up point, she just pointed and walked away. The entire interaction was uncomfortable. I shared all of this with the onsite manager, Stoney, who offered a 10% discount, stating that was the maximum he could provide. I also asked that the automatic gratuity be removed so I could tip on my own terms, but he said that wasn't possible, even though the service was well over $200. He assured me that the therapist would be spoken to and mentioned that they've received complaints about her before. He told me I should expect a follow-up email or call. Nearly a week later, I still hadn't heard anything, so I called back. Stoney said they still hadn't met with her yet but that they would soon, and again told me to expect follow-up. It has now been almost a month, and I have not heard from anyone. On a positive note, the bar attendant, Ariel (in the winery), was an absolute breath of fresh air, kind, attentive, and welcoming. She is the only reason I would even give 2 stars rating this visit. This is not my first time visiting Château Élan Spa, and I've always had great experiences in the past, which makes this all the more disappointing. I truly hope they address these issues, because the level of service I received on this visit did not reflect the standard I've come to expect from this spa.

Everytime I’m in town to visit my daughter and my bonus kids they bring me to this winery. I’ve been almost in every season and XMAS is my favorite time of the year. The staff is always so pleasure and very helpful on my 🍷 selections.

Amazing experience from the wine, food, and room! We ate at Versaille for dinner and it was delicious! We will be back next time we are in Georgia!