Chateau Elan Winery & Resort

Beautiful property. Unfortunately there seems to be a management company that is looking at keeping their overhead low by understaffing the resort, adding on outrageous fees, skimping on room amenities etc. The staff is friendly and hard working so it's not the employees. They are simply expected to do 2 or 3 people's jobs. For instance, at check in there was 1 person working desk and spa. At lunch, 1 wait person acting as hostess and waitress for entire restaurant. Both of these employees were friendly and providing the best service they could, but my tea went unfilled for a while and the front desk person couldn't leave the area so no help with luggage etc. In our spa suite, which lists luxury bath products as a selling point, there was one tiny set of toiletries barely enough for one person for a separate tub and shower set up. These are small things but the entire stay was like this and we paid around 1000 for the night for room and food. We travel a lot and at a certain price point we expect the attention to details we are splurging on. They need to hire more people so the price meets the service or remove the resort fee, credit card processing fee, random 5 dollar hotel fee??, and bring price down to meet the 3 star service. Again, the employees are amazing and it's not on them. This is a management issue. Hotel is clean, room comfortable, food hit or miss. Would only return if got a very good price because the grounds and room were beautiful.

This was an amazing experience from Beginning to End! My husband and I wanted a quick getaway for our Anniversary and this place did not disappoint! The food, wine and atmosphere were great!

Our overall experience was terrific. The wine pairing class was a standout—our instructors were both knowledgeable and entertaining, answering all of our questions with enthusiasm. We appreciate the golf staff, whose patience service made our time on the course even more enjoyable. The spa was incredible, with the massage being the highlight of our visit. Dining options were also enjoyable, particularly the golf restaurant and the spa breakfast, which offered delicious and well-prepared meals (we didn't care much for the food at Paddy's Irish Pub). However, we did experience some issues with housekeeping. The floor and walkway in our room had not been adequately cleaned, with visible hair and debris likely left from a previous guest. We had to request additional face cloths multiple times; at one point, my husband had to leave our room to get them ourselves. Additionally, the pillows in the bedrooms seemed quite worn and could use replacement.

The hotel is very pretty and the grounds are immaculate. Unfortunately, my stay was a little more uncomfortable than I'm accustomed to at other luxury resorts. The refrigerator in my room was not cool, and I was charged almost $100 for liquor from the minibar which I didn't even use. When I contacted the staff about the error after my check out (via text, offered by the hotel's answering robot; and via email), no one responded. I travel a lot for fun, but I will not be staying here again.

The hotel is very nice. The shuttles to places off the property made it very convenient to get around. There is not a whole lot to do there. Pool, golf, tennis, Pickleball, restaurants and a tour of the winery. We were disappointed in the winery tour since we did not get to see any of the processes for making the wine. My biggest complaint is we cancelled our last night and we still got charged fees such as self parking, tax and hotel fee. I can't get anyone on the phone to discuss this and my emails are not getting returned.