Chateau Elan Winery & Resort

My wife and I stayed here for our 16th year anniversary. We wanted to stay somewhere new as we have been to Serenbe and Barnleys Gardens also very nice locations right here in GA. When we got here we were immediately greeted by the staff with a nice friendly smile. The valet asked if we would need help with our bags right away. At the front desk we were both given a glass of champagne during check in. We got to our room and it was a nice room but there was a construction project going on and it was very loud. Loud enough to be heard over the TV. We went to the front desk to let them know and Darius who wasn't there when we checked in moved our room and provided us with a complimentary upgrade for the inconvenience. This is what customer service looks like. We didn't have to make a big fuss or threaten to go to a manager. Darius took the matter in his on hands and treated us like he would want to be treated. This level of customer service is becoming rare especially in the times we are living in. Darius hands down made our trip one of the best we have had over our 16 years together. Everyday he was here helped us and provided rhe highest quality of service. Tia also was exceptional with her level of service. She helped us at check out and listen and addressed another incident that we had. Neither incident was enough to make use not want to come back but the level of service provided was amazing. Lastly, Hasan in the Marc restaurant provided excellent service during dinner. We never had to wait long for anything. He was very attentive and made our anniversary dinner an amazing experience. Everyone else at the front desk were amazing and those at the winery. I'm sure we will be back in the future.

We had a wonderful 16th anniversary here. It is definitely a pricy place but has beautiful surroundings. The on-site restaurants and spa and pricy as well. The staff was awesome. Everyone greeted you and made sure you were taken care of. Namely, Lonnie at Valet, Stacy, Virginia, and Tia the Front Desk. Most outstanding for us was Darius. He went above and beyond to make sure our stay was memorable. Thanks to the entire team there!

We were at this ‘resort’ for a wedding. At checkin, we provided our credit cards for incidentals since our rooms had been paid for by the host. For 3 days we had an excellent time, the wedding went smoothly, everyone enjoyed themselves, the wine flowed freely and the staff was lovely. We all came back quite happy and satisfied. What every guest, whose room had been paid for by the host, was surprised by was a $435 charge on their credit card. We called each other to see if we had used any of the cocktails or wine kept in the room. Everyone had the same thing to say: there was no need for it, the drinks at every wedding event were so free flowing that no one had the need to use anything kept in the rooms. This inexplicable charge has left a bitter taste. This kind of nickel and dime behavior is uncalled for. No one there seems to have the time to pick up calls when we call them. They are completely unreachable. What a sham of a back office. They are so incompetent that they are making the hotel look really bad. The front office staff could not have been more pleasant, the wait staff was excellent, yet we have this bad memory associated with an otherwise grand event.

We would like to express our sincere gratitude for the exceptional customer service we experienced during our stay at Chateau Élan in Georgia. Every staff member we encountered was warm, professional, and genuinely kind, which truly made us feel welcomed and cared for. That said, we were unfortunately disappointed with several aspects of our accommodations that fell short of what we expected from a luxury resort. The cleanliness of the rooms was not at the standard we anticipated, the TVs in our rooms were not working properly, and we were charged for minibar items in one of the children’s rooms that were never touched. Additionally, there was no housekeeping service provided during our two-night stay. We booked three rooms and spent over $2,500 for a two-night stay, yet the overall experience did not feel reflective of a luxury property at that price point. While the grounds are absolutely beautiful and aesthetically stunning, the interiors of the rooms are in need of noticeable upgrades and attention to detail. We truly wanted to love this stay and appreciate the outstanding staff, but due to these issues, we are uncertain if we would choose to return. We hope this feedback is received in the spirit intended—as an opportunity to improve an otherwise promising experience.

This was my second time staying at Chateau Elan for business. Last year it was amazing and so it seem to be this year until I was going over my credit card statement and noticed an unrecognized transaction billed to my credit card from Chateau Elan. When I checked out I was not informed of any charges. The charge was on the credit card left as security deposit for the room. I immediately call to ask about this and I was informed by the front desk attendat that it was a minibar charge for chocolate covered almonds. I am literally allergic to nuts and I did not touch that minibar at all. The attendant said he would escalated it and literally hun up on me. I waited a few days and nothing. I sent an email explaining the situation for which I followed up twice and nothing. Called again and was told the same that it would bge escalated. This is extremelly unprofessional and unacceptable. This is definitely a scam they're running and making tons of money of because most people don't check their statements and if they do, they just say "they will escalate it" It's not about how much it was but about trust and professionalism. I trusted them with my card and they charged it fradulently. I checked with other colleagues and some had a similiar situation which confirms it's a scam they're running. Either the maid had it or they're just running a scam. I informed my company so we stop doing buisness with them. Very sad for such a luxurious place.