Chateau Elan Winery & Resort

Unfortunately, this was a very poor hotel experience and not at all what we expected for the price. The restaurant was a major disappointment. The food was served cold and was essentially inedible. For a hotel at this level, the quality and temperature of the food were unacceptable. The spa was also extremely overpriced for what was provided. The hot tub was spilling over, leaving water all over the floor around it. This created a significant slip-and-fall hazard that could have easily resulted in someone getting hurt. This should have been addressed immediately by the staff. Another disappointment was the lack of food service at the pool. For a hotel offering a pool and resort-style amenities, not having any food available at the pool was very inconvenient and made the experience feel lacking. Overall, the experience did not come close to matching the price or expectations. Between the poor food quality, overpriced spa, safety concerns, and limited pool amenities, we would not return or recommend this hotel

Arrived at Chateau Elan with a business group of around 15 people. Property and atmosphere is nice, parking is a little far from the entrance if you decide not to valet. A shuttle is optional but it took a little while to arrive due to it only transporting people to the spa and other parts of the facility. The staff members we encountered were extremely kind and receptive of any concerns and requests that were made. The rooms were okay at best, The HVAC was horrible and struggled to cool the room. Requested a box fan or anything similar and were told that there were none and they do not provide any fans or box fans for the guests. We had dinner reservations that evening at Versailles. The food options that we had to cheese from were very minimal and were under the assumption that it was due to it being a group dinner. The appetizer was a salmon tartar and looked very much like cat food, and would assume tasted similar. It was horrible. Then we had an option for a beet salad and it tasted like dirt. The steak au poivre was decent thankfully but extremely small. Then the only dessert we were able to get was a tiramisu. It would’ve been probably a little better if we would’ve had more options to choose from. Then the price was obscenely expensive for the options and quality of food we received. Out of the 16 people that dined there, 11 of the 16 ended up going elsewhere afterwards to eat. Then the worst of it all…the check(s). It was the absolute most disorganized fiasco i have ever seen with a business group dinner. Numerous incorrect tickets, charges, etc. Overall, it was extremely disappointing to experience this facility and quality that they had to offer. With the facility, visually looking as nice as it was and claiming to be as nice as it was the honest experience was very disheartening.

We did the sommelier experience with Matias and it was fantastic. He did a great job explaining the wines, the food pairings and he was very fun. Our group had great questions that he was able to answer and he was very accommodating for our other request. We’ll be back in the future and recommend this experience to others.

What a stunning hotel. Overpriced but worth it. The pool and hot tub were sensational. Absolutely stunning.

What a horrible experience. First of all the spa is located in a different building that you have to drive to or take a shuttle. The employees have know idea with hey are doing and on top of that they charge you for things are not disclosed. I have heard of a lot of bad experiences but decided I would try. I a was wrong. Would never go back. What to your bill and see 5 lines of taxes along with a credit card fee. What’s waste