Chateau Elan Winery & Resort

My daughter got married here a decade or so ago & I have been back a handful of times over the years. While the buildings & real estate are elaborate & wonderful, but staff & service consistently fall short of the image projected. My recent visit is a good example. I was assigned a room, but entered it finding an ironing board up and linens on the floor. I will agree that's a minor mistake, if it were done once. My next room was good, but I could not connect to the internet. The hotel operator was no help & I spent 2 hours on the phone with the support personnel. To no avail. I will never stay here again. Go ahead. Maybe you'll get lucky.

TO WHOM IT MAY CONCERN... My wife and I visited Versailles and Louis' 13th Bar (Chateau Elan), and neither could provide basic/decent customer service. We visited on Christmas 2025 and left feeling completely insulted or just disregarded as patrons of their establishment. We were walk-ins, without a reservation, so we knew there would be a wait time and the host would contact us when our table became available. We decided to visit the bar and wait it out. During our visit at the bar, there was at most 5 or 6 other people at the bar besides us, so it was not very busy. Just to fast forward to the most egregious behaviors...We expressed interest in a particular bottle on the bar that, had some brown liquor inside of it, to purchase a shot. The bartender seemed baffled that we asked how much a shot would cost. He responded, "I do not know the price, and it's too expensive that it is not in the register for me to check." I never got the answer nor was I even offered an option to purchase. Fine, so be it... After that, he went on to help other patrons and did not acknowledge us for another 20 minutes. He simply had no interest in tending-to-us. We finally got another drink, which seemed to be intentionally prepared differently than requested, and we requested to close our tab, when the drinks arrived. At that point, it was already about 20 minutes past the expected time that we would be seated, and we were trying to close our tab and check on our table. We asked 2 times for our bill, and the bartender acknowledged, and simply decided to assist other people, making us wait about 15 minutes, until we finally spoke up again inquiring why he hasn't brought our check, and he responded, "That we just asked him 2 minutes ago." He intentionally took his time and disregarded us. I don't know if he didn't like serving a mixed-couple, or he thought that we couldn't afford to be there, but he was blatantly disrespectful, with a fake smile. We were late to our table, which was also due to the host not taking our phone number correctly, and we never received the notification. Simple mistake but didn't help the overall situation. After all was said and done, we were forced to pay 20% gratuity attached to the bill, whether or not it was merited. We expected a much higher level of customer service from such a "high end" resort.

We visited the Chateau on a Tuesday. We purchased three advanced reservations but it wasn’t really necessary because the tasting room wasn’t crowded that day. This was my first time visiting and I’m from out of state. The exterior was very lovely and it’s obvious the winery grounds would be lush and green during spring and summer months. There are chairs and fire pits outside that looked very cozy and inviting. The interior is much larger than I expected. We enjoyed the wines and the 7 tasting pours were generous. The two negatives were 1. The lack of cleanliness in the restrooms and 2. The lack of food options along with the tasting. That day, we were provided a menu for bites to order along with the wine. When we went to the register to order, we were told that only picked veggies and the wine/cheese plate were available. That was unfortunate because these two items did not provide enough substance to consume with wine. Both were lackluster. We were starving! We were told we could order food at the golf course but that wasn’t feasible since one person in our party had limited mobility. This experience would be much better if they improved the menu, provided actual silverware (instead of wooden forks and knives), and offered non-alcohol options or drinks for the designated drivers. Overall I probably wouldn’t return for a tasting but I’d purchase the wine itself if i return to the area.

My wife and I stayed here for our 16th year anniversary. We wanted to stay somewhere new as we have been to Serenbe and Barnleys Gardens also very nice locations right here in GA. When we got here we were immediately greeted by the staff with a nice friendly smile. The valet asked if we would need help with our bags right away. At the front desk we were both given a glass of champagne during check in. We got to our room and it was a nice room but there was a construction project going on and it was very loud. Loud enough to be heard over the TV. We went to the front desk to let them know and Darius who wasn't there when we checked in moved our room and provided us with a complimentary upgrade for the inconvenience. This is what customer service looks like. We didn't have to make a big fuss or threaten to go to a manager. Darius took the matter in his on hands and treated us like he would want to be treated. This level of customer service is becoming rare especially in the times we are living in. Darius hands down made our trip one of the best we have had over our 16 years together. Everyday he was here helped us and provided rhe highest quality of service. Tia also was exceptional with her level of service. She helped us at check out and listen and addressed another incident that we had. Neither incident was enough to make use not want to come back but the level of service provided was amazing. Lastly, Hasan in the Marc restaurant provided excellent service during dinner. We never had to wait long for anything. He was very attentive and made our anniversary dinner an amazing experience. Everyone else at the front desk were amazing and those at the winery. I'm sure we will be back in the future.

We had a wonderful 16th anniversary here. It is definitely a pricy place but has beautiful surroundings. The on-site restaurants and spa and pricy as well. The staff was awesome. Everyone greeted you and made sure you were taken care of. Namely, Lonnie at Valet, Stacy, Virginia, and Tia the Front Desk. Most outstanding for us was Darius. He went above and beyond to make sure our stay was memorable. Thanks to the entire team there!