Chateau Elan Winery & Resort

There was a lot of spiders and cobwebs all over the room. A roach in the closet. The closet door was broken at the top. There was rose petals on the floor from a previous guest, the floor had not been swept. They said the would refund all my money but they didn't.

Impressive grounds and accommodations. Various dining and recreational opportunities on sight. All staff we encountered were pleasant and accommodating.

3rd time visiting Chateau Elan. It's a beautiful property outside of Atlanta encompassing so much that it truly feels like a resort/campus. The grounds and facility are well maintained. My room at the Inn could stand a modern upgrade, but the room was clean and spacious. I enjoyed for breakfast at Versailles both mornings during my stay which was expensive, but good (French toast w/ chicken sausage and shrimp&grits). I enjoyed the mixology course with La'nier at Louis Bar. The pool was enjoyable and clean with great service from Jace. I did not visit the spa on this trip. Now on to the not so great, the increasing prices are disappointing. I expect prices to change with the economy and improvements/enhancement to the property, but everything is becoming extremely steep: $28/day to self park (previously $16, then $20), $60 wine tasting (previously $45), 3% surcharge to use the card machine at checkout. I was also charged incorrectly twice; at the pool bar and in the winery, so double check your bill before signing. The prices for dinner are excessive; $31 for a chicken Caesar salad???...I hope to continue visiting Chateau Elan, but pricing has become an concern. To end on a great note, service was and is always top tier!

Absolute amazing time!! We were celebrating our 25th anniversary. The hotel and grounds are beautiful! The winery tour was great. The food was delicious! We will be back.

We recently experienced our first overnight stay at the Spa at Château Élan, and sadly, it didn’t live up to the refined, high-end getaway we were anticipating. When we arrived, we headed straight to the Spa reception to check in. Though the staff greeted us warmly, they seemed genuinely caught off guard by our overnight booking. Even after presenting our confirmation, they appeared unsure of the process and mentioned they needed to “send out a message” to determine where we were staying. It gave the impression that the team might be just as unfamiliar with the procedure as we were. Following our massages—which were adequate though not extraordinary—we returned to the desk and spoke with a different staff member who, again, appeared unprepared. She wasn’t aware of our reservation or the whereabouts of our luggage. After waiting without a clear explanation, we found another staff member who eventually located our room assignment, informed us that our bags had already been delivered, and provided us with our keys. Walking to our room, we couldn’t help but notice that the hallway’s focal point was a large housekeeping cart surrounded by trash bags and supplies. Lit up at the end of the corridor, it was hard to miss—and remained in place for the entirety of our visit. For a setting marketed as luxurious, it was a disappointing visual. That evening, we had dinner plans at the Versailles restaurant, located within the Inn. Our GPS guided us to the rear of the Tasting Room, and after some confusion, we had to ask for directions. When we finally arrived, the space was surprisingly empty for 7 p.m., and its bright, cavernous atrium felt more reminiscent of an airport concourse than a fine dining establishment. The elevated prices combined with the lackluster ambiance prompted us to dine elsewhere. Breakfast the next morning at Fleur de Lis was another missed opportunity. We waited at the host stand with another couple for over five minutes, with no one in sight to greet or seat us. Eventually, I approached the front desk to request assistance. Once again, while the food was enjoyable, the level of service didn’t reflect the upscale expectations that came with the cost. Before departing, we scheduled a wine tasting for 11 a.m. While waiting for the tasting room to open, we noticed the outdoor seating area was still littered with used glasses from the night before, and the furniture was left in disarray. It was clear the area hadn’t been tidied up for the new day. In short, while every staff member we encountered was polite and welcoming, the overall organization and attention to detail were noticeably lacking. For the price we paid, we anticipated a smooth and polished stay. Unfortunately, what we received felt more like a budget experience dressed in luxury branding. We left feeling underwhelmed and will likely look elsewhere for a truly high-end spa retreat in the future.