Chateau Elan Winery & Resort

The room reeked of mildew and water damage. Disgusting. I was told that is was the only unoccupied room at the hotel, surely a lie.

Thank you for the opportunity to share. The check in process went well. The representative was personable and offered good information. Upon arrival to the three bedroom villa, the back door in a bedroom was wide open. That caused us to search around the unit for critters and intruders. Luckily there were neither. The unit was decent, however there were dead bugs in several places, indicating the unit was not cleaned properly. We made a reservation for Versailles and were promptly seated since there weren’t many customers yet. The server was polite and accommodating. During appetizers and drinks we placed dinner orders. It took almost an hour to receive our food, to which no one prepared us for. The servers never mentioned the amount of time it would take to receive our food, she never apologized or explained why it would take longer and failed to visit our table to check if we needed anything during the long wait. She also didn’t clear anything from our table so it was cluttered with empty plates, empty glasses, soiled napkins, etc. She did, however, spend lots of time at another table in the middle of the restaurant. The food was basic and definitely didn’t warrant the cost. A member of our party requested the manager and it took him an additional 20 minutes to visit our table. He was apologetic and provided a small percentage off of our bill. We returned to the unit only to realize the television didn’t work. We called several times and only received an automated service that transferred us to a voicemail. I even sent an email to the front desk with no response. We also returned to water bugs/roaches crawling up the stairs. For the overall cost of $1800 for the unit and $500 at dinner, we were all highly disappointed in this experience.

The facility is AMAZING - the room, meh. My sink leaked, my bed was lumpy and not very comfortable, and there were not enough outlets. The staff was WONDERFUL, but the room smelled a bit musty (I was on the ground floor). Beautiful space that could really use a refresh!

We had a wonderful time!! Our server at Versaille, Bobby Jo, is so sweet. We were so glad to be able to enjoy the beautiful property!! The brunch is really tasty, and we enjoyed Paddy's pub as well, which was also delicious. Thank you for a great experience!!

This trip was to celebrate my husband's 73rd birthday. We did not know much about it so we did not know what to expect, but we knew it was not too far away and the web site showed a nice property. All of the front desk staff were very helpful and good at their jobs as were the bellmen, especially Shedric (yes, spelled correctly). The one outstanding employee for our entire 4 day trip was Koray, the Concierge. He also met us upon arrival to be sure that the car service he had arranged to pick us up from the airport was satisfactory . From that moment on, everything we asked of Koray was done with perfection and joy. His pleasure is seeing that his customers are pleased and he has been with this hotel for 22 years. He did every job imaginable and they are quite fortunate to have him. Upon getting into our room, we were disappointed in the lack of toiletries in the bathroom. There was one tiny half dollar sized bar of soap for the sink, none for the tub, and the body lotion was one that I did not recognize and was only about an ounce size. The toilet constantly ran although they send someone up several times, but it did not get fixed till the last night. The housekeeping staff spoke little if any English (one used a phone to translate and still could not understand that we were asking for washcloths, not towels) and the floors did not look like they were vacuumed while we were here as we kept seeing bits of trash on the floor in the same places day after day. The mattresses and the pillows had seen better days for sure. Definitely need to be changed out at least in our room #301. The restaurants and the food were satisfactory, not over the top, but a decent quality. The restaurants were all terribly understaffed.....the time to give an order could be a long wait and then the same to receive our food. The servers were all very nice. The phone service has an automated voice who calls herself Olivia and we thought that it was a person at first, but it must be an AI generated tool because it NEVER got us to where the call was to be directed. I did tell the front desk that we wouldn't be back again if Olivia was kept on and they did not have a real person fronting calls. The hotel is beautiful, but definitely a convention hotel. During our 4 day stay, there was a football team staying here, a wedding and all the guests, a very large sorority get together so it was very crowded. The spa was nice but massages way overpriced. All in all, we had a very nice time, but the hotel needs to concentrate on the making the bedding more comfortable , getting rid of the AI person answering the call, working on the cleaning staff, and just paying attention to the details of the time it takes the wait staff to tend to the customers in the restaurants. We will maybe be back, but will hope that these concerns will be better addressed before then. It is a nice facility and the surrounding 3500 acres makes it absolutely beautiful. Deloris and Stewart Mungo