Chateau Elan Winery & Resort

I am not sure how to start this so I will just list the items my group of friends had exception to. When checking in at the restaurant, they didn’t seem to know what to do with the 6 friends or where to sit us. I don’t think they were prepared. When we did get seated, there was a very long lapse before the attendant came out to begin. (Service was very slow.) The loose tea was in glass canisters that some of the teas were not labeled. She began by passing each canister one by one and told the group to spell them. (It was very unsanitary.) Each individual having their nose in the canister. After that process, we were ask what tea we would like to have. (She did explain how the tea needs to set. ). One of our group asked for honey and it came out after we ate. Just this process took very long and there were other people who were waiting. Champagne came out after asking numerous times to please bring it out. The food was very bad. . Sandwich bread had became hard from sitting out. .Taste was poor. .one of the girls had lobster shells in her small sandwich. .we had to ask for more jelly and cream which took forever to be delivered to the table. Table settings look like they had been bought at Dollar Tree. Other tables had pretty settings. No flowers on the table. This list could go on but I think you can understand our disappointment with the tea we were served. There were 6 women. Four paid $81 and the other two paid $112. (So, in total we paid $548 for absolutely nothing.) We could have had steak dinners for the amount we paid. I drove from South Carolina and the others drove at least 45 minutes to have an afternoon ruined. I don’t know if you were understaffed but something needs to be done.

We booked a long weekend for our anniversary. They cancelled our booking last minute. They called and said they had a big group coming in and could not honor our reservation. Don't Go!

Great for a day, weekend, or business event. Beautiful grounds, winery, hotel, and meeting facilities. The staff was absolutely fantastic! I have already suggested that my friends and co-workers make plans to visit!

Lonnie the bellhop was so helpful! Greeted our group immediately upon arrival and gave us the ins and outs of the resort. A true gentleman! Made our stay unforgettable!

Greeted instantly with friendly faces and warm hospitality. Spa services were wonderful. To top it off Lonnie took our group in like we were his daughters and took care of every need. Gave us terrific suggestions on dining and the 411 on the property. Lonnie is a true gentleman!