Ocean Edge Resort & Golf Club

I stayed at Ocean Edge's mansion a few years back for a bachelorette weekend and had a lovely time. Unfortunately this stay was quite the opposite. First off, I never received an email confirmation of our stay. I was concerned that my booking didn't go through and emailing the resort led to no answers. I called and had to get the confirmation number from the hotel itself, and the number they gave me was incorrect. This is petty stuff, but for the amount of money it costs to stay here I'd really like to have someone give me the correct information. Check in was fine, the room was great and my kids had a blast. We ate at Bezos Pub one night, and it was delicious and the service was great. The pool was also a great time for my son and the beach was close enough to walk to. Everything went downhill at checkout. I woke up to a charge on my credit card for $120~ to the resort. I was confused and my husband asked what it was for while he checked us out. He was reassured that someone must have given the wrong room number while charging it to the room after a meal at the Roscommon Room. They said it should drop off by the end of the week and to call if it didn't. Surprise, it did not. When my husband called he was told that someone would contact him about the issue. The person returning the phone call essentially called him a liar, said 3 people dined in there for breakfast(which apparently means we left our kids in the room alone to eat? some of our party wasn't even on the property during the time we allegedly ate) , and that there's a signed receipt with his name on it to have the meal charged to our room. So apparently they never double checked that these people actually were us? They just said they were in our room, ate, and left without anyone saying hmmm maybe we should check an ID? The person on the phone said they would email a copy of the receipt to us, and SHOCKER nothing was ever sent. I myself made a phone call requesting help on this issue and was given an email address to reach out to and that the person would get back to me that Monday (it was Sunday). Now it's been another week and we've been completely ignored. My husband is trying to find the time to drive back to actually speak in person but who has time to do that with full time jobs and two kids? I'm just baffled that they wouldn't believe us, and made no attempt to even check cameras or anything to prove our innocence ( i say, like i'm on trial!) It's so depressing because otherwise we had an awesome time and my kids were excited to come back again but there goes that idea!

It was an amazing atmosphere Vibes were good all thanks to our server Maddie the way we were treated was excellent

I've been enjoying trips to Ocean Edge with my family for over 30 years, and there's a reason we return every summer. Service at the beach and accompanying bar are incredible. Their drinks and food are top notch and I always feel welcome. Specifically, it was an extremely great feeling to see that the bartender Dimi remembered me from past years, and has been taking wonderful care of me and my family all week, truly making us all feel like "guests" and not just "customers." Ocean Edge is also located in a great central part of the Cape - nothing I've ever wanted to do is more than a short drive or walk away. If you're looking for a relaxing getaway in the heart of Cape Cod, I can't recommend Ocean Edge enough.

We booked a 2 bedroom beachside villa which was not beachside at all. In fact there aren't any beachside villas- you have to walk to the beach from any accommodation. It's a short walk but you cannot see, hear or smell the beach from any villa. The villa was musty and in much need of an update. The service at the main restaurant was poor- had to wait a long time for someone to come to the table. The first night we had just checked in and were very hungry and because it was taking so long, I asked if we could please have some bread and the server said they used to serve bread but not anymore. The next morning we wanted to just grab a quick cup of coffee to go and the server said we used to have coffee available on the main lawn but not anymore. My daughter wanted to rent a paddleboard and there was only one for the entire resort- they said there were a few others but they were all broken. The gym was a laughable size to accommodate a resort of that size which my husband found very disappointing. He drove a half hour each way to work out at a Planet Fitness. That all said, the property is beautiful, the Bay is extraordinary as were views of the sunset from the Hotel's Beach Bar. Also, although the food was pricey and took a crazy long time, it was very good. We enjoyed the little town of Brewster but next time would probably stay in Chatham.

We stayed in Arbor Villa and Shainice took care of us. She is the best!