The Cape, a Thompson Hotel

Been here 3x and each visit has gotten worse due to the staff interactions and how the solve issues that arise. Globalist breakfast has been an issue each visit here. Staff trying to charge for items that they say are not on the globalist "menu" or saying all the items we ordered were from a special menu and that we are responsible for the whole bill (until we proved them wrong). No globalist upgrades on arrival each time I have visited even though it has been low season. Not worth the Cat 7 or price they charge for such low combative service.

Here for a wedding, which was beautiful. Not the usual type of resort I stay at. We usually do all inclusive. Overall hotel is gorgeous. Nothing to do at night. The cost of drinks was a bit much, so hanging out by the bar at night was out. No entertainment, especially if staying at the hotel at night. Not one for venturing off property, and that was also expensive. That being said.... The service was exceptional at this hotel. Everyone was very nice and helpful all of the time. Everyone had smiles and you knew if you needed something, they would be able to accomodaate. Francisco, bartender and server, and the servers around the pool stood out exceptionally. The front desk attendants and concierge were very good also. My room was always clean, with the exception of one day, the day of the wedding, when we came back to the room quite early, but one call to the front desk and we had clean towels in 5 minutes. They even cleaned the room later even though I stated it wasn't necessary. Transportation was great too....$$$$ but good.

Our stay was perfect for us and our friends we came with. The hotel was amazing and the staff went above and beyond. We look forward to coming back.

We just returned from my daughter‘s wedding at The Cape Hotel in Cabo San Lucas. We already knew how much we loved this hotel, but the precision with which they executed every part of our wedding weekend was exceptional. We had several different events in several different venues at the hotel and each one of them was amazing. Special mention goes to the excellent event/catering staff led by the fantastic Fernanda Perez. Fernanda and I were in touch weekly for about 6 months with updates to our event but she always accommodated us with a smile. Our guests were blown away by the quality of the hotel and staff. The rooms, the food, the service, the ambiance, the exceptional location all combine to make The Cape an extraordinary place to escape to. In fact, our next trip is already planned. Whether you visit just for an incredible holiday or you host a spectacular event, you won’t be disappointed at this property.

Love this hotel! Service amazing, views remarkable, the swing on the patio is just so relaxing. The people, the food at manta and the room will be missed. We hope to stay here again! Don’t hesitate to book. Honestly one of my favorite hotels of all time.