Casa Dorada Resort & Spa

My husband and I stayed 4 nights in the 1 bedroom suite with our 10 year-old daughter. The property is beautiful and overall we enjoyed our time there, but the upsetting experience at check-in took it from a potential 4/4.5 stars to a 3. I booked directly on the hotel’s website and it required full payment upfront with no refunds (this became important later). We got to the check-in desk early, at 1:30 and Eligio at the desk confirmed the room type and said it wasn’t ready yet but we’d be in room 616. Cool, we went to have lunch at Sand Bar next door (great lunch spot!), came back after 3pm to get our room keys. We got to the room and instead of the 1 bedroom suite we booked (1400+ sq ft with separate bedroom, full kitchen, living area w/sofa bedand dining table…the largest/most expensive room) it’s the standard double bedroom , ~ 400 sq feet…the smallest room they have). I figured it was just a mix-up so went back to the check-in desk and I’m told this is the only room they have. Then the manager called to say the same but he would give us a $100 meal credit (not even close to the cost difference). At this point we’re confused because we had gotten there early, so it just didn’t make sense for there to be no rooms available already. We went back to the check-in desk again and didn’t get anywhere so went back to the room to unpack. After a while the manager knocked on the door to say they found a room for us and we were able to get what we booked. He said something like “we’re going to move someone who booked the junior suite so it won’t be as much of a downgrade for them”. So their original plan was to upgrade someone to our room and downgrade us to the cheapest room? Made no sense, but we were really glad we (politely) stood our ground because it seemed like they thought/hoped we wouldn’t notice we got a 400 sq foot room instead of the 1400 sq ft room we paid for lol. The rest of our stay was incidental-free and despite the bad start we enjoyed the stay. The food and drinks we had were pretty good, and location is great (nice part of the beach, close to restaurants). Special shout out to Cesar who helped with our bags and was supportive and helpful though our check-in ordeal :)

The food was amazing and tasty, our waiter Pedro gave us the best experience and a great customer service. The view is are amazing and peaceful

Food tasted horrible, plus $40 for a cheeseburger is INSANE. ONLY GOOD THING AT THE RESORT IS PIZZA. EVERYTHING ELSE TASTE HORRIBLE, and we end up going elsewhere. The people at front desk seem rude and not to the point. Only people that are good are Francisco, Adrianna, and people are the beach service and pool service.

We visited cabo for a weekend and we loved our stay at Casa Dorada. We had a beautiful sea view suite with balcony. The room was very spacious and comfortable with a separated living room and kitchen. The bed was extremely comfortable. The resort has access to the beach and we enjoyed going for walks on the sand after breakfast. We enjoyed our margaritas in the pool bar. Quick recommendation: book a a treatment at the spa upon arrival. This helps forget daily life stress and put yourself in vacation mode immediately. We had a great experience at the Saltwater spa and recommend it warmly.

This is a great location with beach access and a short walk to several amazing restaurants as well as marina. A special shout out to the staff. Emilio, Carlos, David and Gambino were stellar. Super service st the beach/pool and always smiling. Francisco at guest services was also very helpful. The Spa services are also amazing. Quality therapists in whatever you're looking for. Laura gives fabulous facials. We are already looking forward to next year's trip.