Casa Dorada Resort & Spa

The resort exceeded our expectations

We stayed here this August and had no complaints! I did not a single complaint with any worker and they made the trip! Especially Jesus from the pool bar and Pedro/Alejandro from 12 tribes. All the food was amazing too, made it super easy to stay within the resort as I felt I had everything I needed. Would 100% recommend to my family and friends because of the awesome people who work here.

I’m conflicted only because the room was nice and the view was great. Those were the best parts. Check-in felt oddly unwelcoming from the first two words: “Last name?” They were friendly enough while we completed the check-in forms, agreed to several policies and handed over a $500 credit card deposit. But there was no introduction to the resort. No welcome drink. No concierge. No explanation of anything. They didn’t even ask if it was our first visit. César accompanied us and our luggage to the sixth floor. The elevator stopped, but the doors would not open. We had to ride back down and use another elevator. Claustrophobic travelers, beware. Getting from the resort to Médano Beach required us to cross or walk through an alley. On that route, a man directly asked us if we wanted to buy cocaine. That happened on day one. The beach itself was so crowded that there was barely room to enjoy it. The chairs were packed extremely close together, and we were repeatedly approached by jewelry vendors and massage hawkers throughout the day. Again, those were the better parts. I was shocked when I called the front desk to double-check whether the tap water was safe to drink. I have stayed at several resorts in Mexico with filtered water systems. I had already drunk some water from the faucet and was about to use it to fill the coffee maker when it occurred to me to make sure. The front desk employee told me no, the tap water was not safe to drink. WHAT? There were no warning signs anywhere in the room. Nothing by the kitchen sink. Nothing in the bathroom. Nothing was said during check-in. Nothing appeared in the policies and disclaimers we were required to agree to. I asked to speak with a manager. His response was that everyone just knows not to drink the water in Mexico. Apparently, guests are expected to know which Mexican resorts filter their water and which do not. The resort did not provide us with drinking water. It was available only for purchase. Every drop of water we wanted to drink at this five-diamond resort had to be purchased separately. I felt misled and duped. I was also left hoping I would not get sick because the resort couldn’t be bothered to place a warning near the faucet. All of this happened on the first day of a seven-day reservation. One day was enough. We checked out. At checkout, a different manager listened to what happened and seemed genuinely accommodating. I wish I had spoken with her the previous day. She promised to investigate and discuss a partial refund for the six unused days. Her exact words were: “You have my word. I will get back to you tomorrow.” That promise was worth nothing. No phone call. No text. No email. No partial refund. Six unused days. Zero refunded. Nothing. The resort has not acknowledged our complaint or followed through on the commitment its manager made directly to us. A nice room and a great view do not make a five-diamond resort. Think carefully about how much money you want to spend at a place like this. Beware.

We absolutely loved our stay at Casa Dorada and honestly ended up eating at the resort about 80% of the time because the food was THAT delicious! We had the buffet breakfast at Maydan Restaurant, sushi for dinner, and the grilled fish tacos on the beach .... everything we tried was so fresh and delicious. What really stood out to us was the staff. They genuinely got to know us during our stay and remembered us each day. By day three, we didn’t even have to ask for more coffee ... they were already on it! That level of personal service made us feel so welcomed and taken care of. One of the sweetest touches was our experience at the restaurant. Every time we would sit down for dinner, our server would greet us with “Welcome home.” And honestly, that is exactly how it felt. ❤️ It wasn’t just a hotel where we were staying...the staff made us feel like we belonged there. That level of genuine warmth and personal service made our entire stay feel so special. One of our favorite experiences was the sunset photography session offered right at the hotel. Our photographer, Ilse, was absolutely wonderful. We are definitely not models haha, and she did such a great job posing us and making us feel comfortable ... especially my husband, who can get a little shy with that kind of thing. She made us laugh so much, and the photos turned out so genuine and beautiful. We now have memories we’ll treasure for a lifetime! We also really appreciated the airport transportation. The hotel drove us to the airport right on time, and the car was clean, comfortable, and air-conditioned. We felt completely safe and taken care of. Our one-bedroom suite was incredibly roomy and comfortable for two people, and we loved the beautiful view from our deck. The air conditioning was comfortable, the room was VERY clean, and we never saw a single bug. The nightly turndown service was such a nice surprise and made the stay feel extra special. The location was another huge plus. We loved being able to walk into town, easily get to activities like the bottom-glass boat, enjoy everything happening on the beach, and then come back to the resort and escape to the pool. We visited in August during the off-season, so it was especially peaceful... at times it felt like we practically had the pool to ourselves! As former professional athletes, we also really appreciated the gym. It was extremely clean and had all the equipment we needed to keep up with our normal routine while on vacation. We especially loved that it had filtered water, which meant we could bring our own reusable bottles and refill them rather than buying a ton of unnecessary plastic water bottles. Overall, Casa Dorada felt comfortable, clean, welcoming, and incredibly easy. Between the amazing food, wonderful staff, beautiful location, comfortable suite, thoughtful amenities, and all the little touches throughout our stay, we truly felt taken care of. We would absolutely stay here again!

Wonderful stay , nice ambiance and friendly staff. We got complementary photo shoot and it was a good experience photo shooting and got digital photos shared same day. Nice and friendly staff. They arranged for personal size cake as surprise when I mentioned about my wife’s birthday.