Hacienda Encantada Resort & Spa

My family of five booked a suite in the ventanas side of the hotel. The one with the rooftop deck. We loved this spot. Spent two days in this pool and one day at the other pool down by El Patio bar. The food was great for the most part with the best meal at Mestizo. The meal we had at La Trajinera was just okay. The service though in all accounts was impeccable. The room they put us in was huge with plenty of room for five of us. They assigned us a concierge at check in. Salma was in touch with us via text every day to make sure we were having a good time and to help us with any questions. She was very helpful and almost like family at the end. I think this is smart they assign a concierge because there are always going to be more questions than you think you might have. She was a quick texter and always helpful. We hope to come back next year. Thanks Salma!!

This was supposed to be my birthday trip, I hope to give it another try in the future and get a better experience

Adrian at La Trejinera was wonderful! The food here was delicious and the service was top tiers. Highly recommend the steak tacos and brownie.

We have being coming to the resort for 4 years in the residences. First 2 years were outstanding but last year and this year were horrible. We brought our kids and grandkids (9 of us in 2 villas) in hopes of improvement but was disappointed again. The food was awful, bath water a yellow, urine color, ants on the patio and equipment including ceiling fans not working, just to name few issues. The only bright spots were our butler, Daniel and bellman, Marco. They worked extremely hard to over come the significant shortfalls of the resorts conditions and management shortfalls. Thank you Daniel and Marco!! Management expressed no concerns when we brought up the many issues. We (including my son and family) will not be back and cannot recommend this resort to anyone planning a Cabo trip. Lots of other resorts to consider and Money is better spent other places. Very sad, could be a great resort with some management/owner caring for their staff and customers. Will miss Daniel and Marco for sure.

Roman toured us around the resort what a fun and lovely guy, went above and beyond to give us such a fun time. Highly recommend. Such a great experience!