Hacienda Encantada Resort & Spa

Julio and the staff at the bar patios at the Hacienda Encantada were top notch!! Julio worked with Aristeo, Omar, and Ingrid to get our drink and food orders to our group in a timely fashion and always served us with a smile. Julio is a great bartender encouraging conversation and playing some poolside Jenga!

Great week at Hacienda Encantada! The bar patio staff is the best. Thank you Aristeo, Julio, Juan, Omar, and Ingrid for your impeccable service!

Authentic resort with amazing food. Yes it has a few quirks, like having to sign for food and drinks but it doesn’t spoil things it’s just different from other AI resorts. The breakfasts were 1st class and restaurants on site were excellent. Free shuttle into town is a bonus. Whole resort is spotlessly clean and rooms cleaned daily with additional towels in the evening if you need. Staff are all friendly and helpful. Don’t be put off by the negative reviews, some people just can’t be pleased.

We had a delicious dinner with beautiful surroundings. Our server was great Blend Riscos. I highly recommend going to this restaurant! Hacienda Encantada rooftop.

Hello Team Hacienda Encantada, I hope this message finds you well! I wanted to take a moment to share some feedback about our recent stay at your beautiful property. We had a wonderful time and I wanted to highlight a few aspects that made our experience memorable, as well as some areas where we believe there could be improvements. First and foremost, the location is absolutely stunning! We thoroughly enjoyed the cliffside setting and the sheer size of the property. The views were breathtaking, especially from our room on the upper levels. The rooms were clean, spacious, and offered great views of the ocean. However, I would recommend that future guests be advised to request rooms on the upper levels, as the large palm trees in front of the buildings can block the view. The atmosphere at Hacienda Encantada was fantastic. Every staff member we encountered was engaging and respectful, which made our stay even more enjoyable. I would like to give special shoutouts to some of your outstanding team members: Joshua at Las Marias, who was simply the best; Oscar, our server at the main pool for two consecutive days, who was top-notch; Tania, the main pool concierge, who was super friendly and very helpful; and Aretzeo, the ocean front area manager, who always kept an eye on us and ensured we were well taken care of, going out of his way to provide top-of-the-line service. We found the all-inclusive option to be the most cost-effective way to go, and we highly recommend opting for the additional dining at the marina as well. We had a great experience at Jack's Steakhouse, where the food and drinks, especially the margaritas, were very good. The included shuttle service was also a great convenience. As much as we enjoyed our stay, there are a few opportunities for improvement that we believe could enhance the guest experience. Having to sign a bill each hour became somewhat taxing each day. Additionally, providing more umbrellas at the main pool for needed shade would be very helpful. Lastly, our experience having dinner at Mestizo was not enjoyable; despite not being crowded, it took a very long time to receive our food and drinks, which might have been due to understaffing. This was our third time staying at Hacienda Encantada, and we will certainly return. Thank you for making our stay so enjoyable and for your continued dedication to providing excellent service. Best regards