Hacienda Encantada Resort & Spa

This hotel is beautiful, the view is incredible, the rooms are very comfortable and spacious and the service is top notch. Everyone has been fantastic and so welcoming. I wish I remembered the name of all the guys that drive the golf carts because every single one was great. Isabella served us breakfast at Las Marias ever always had a smile and made us feel so welcome. Adrian from the entertainment team was also fantastic, friendly and so fun. Our kids had a blast playing volleyball in the pool with him. Oscar at the adult pool and made sure we always had a drink in our hand and had great conversation. Blend took amazing care of us for dinner at Los Riscos and made us a great carajillo. We can’t wait to come back, we had an amazing vacation here!!!

This was our first time at Hacienda Encantada. The employees there made the experience memorable and we miss them! We looked forward to the Breakfast Buffet at Los Marias everyday we were there. Paola greeted us every time and was always happy to see us. Isabella was also so kind and always checked on us if we needed anything. Claudia also was amazing with her service and checked on us if we needed anything. The experience at Los Marias was memorable because of them. The employees who drove the golf cart are amazing as well. Izzy (I think his name is Isidro?) was amazing as well. On our last day he asked what time we needed to be picked up to get to the lobby and was there right on time. It was also nice talking to him during the golf cart rides to places. These employees are amazing. They make the resort memorable to stay in.

Spent my birthday relaxing at Hacienda Encantada. The master suite was ocean front and the size of the suite was perfect for us. Nice surprise with the sparkling wine to celebrate!

Julio who was our waiter and also bartender at the pool. He was extremely kind and friendly….suggesting some very good things to try. We liked his recommendations and his interesting information!

The resort is beautiful. My husband and I came 10 years ago for our honeymoon and decided to visit again for our 10 year anniversary. The first blunder was they put us in a room under construction and with a few of the courtyard even though I had asked multiple times to be in the closest building to the water, which is by the adult pool. They finally switched our room after the front desk girl was very rude upon check in. When we came back to complain, the gentleman at the desk was very nice and accommodating. Julio bartender at the adult pool was incredible. The shuttle to downtown wasn’t the most fun. There’s not much shopping to do outside the mall and the workers of the excursions harass you continuously. The maid service did a great time. We feel the all inclusive was very worth it. Drinks were delicious. The Taco and Tequila restaurant was our favorite. We enjoyed all the meals we had, but one. We paid extra to have a dinner at the Patron’s dinner. The food was completely inedible. The fillet they served us was little gray and we asked for medium cooking style. Everything was so terrible, that we got up and left. This was our 10 year wedding anniversary special dinner. I told the restaurant manager. I spoke with Humberto Millan at the resort, who told me he would look into it. He offered a 40% discount if we wanted to redo the meal, which we had no interest in doing after how bad the first meal was. I never got my money back even after I contact Humberto many times since we left on the 18th of July. He doesn’t answer. I tried calling through the front desk and I always get hung up on. I can’t believe after all the money we spent that this is how they treat their guests. We were going to buy into the property, but after being treated this way, we are staying far away from this resort again. Overall; we had a nice trip, but that Patron’s table on our 10 year anniversary will be something we remember forever - a very special day ruined and no customer service to make the situation resolved.