Hacienda Encantada Resort & Spa

Since 2008 it has been a wonderful experience and saving special moments for all of us. Service staff all of them in every spot, restaurants, areas are the best!!!

This property is beautiful. There are plenty of dining options within the resort, plus three more on the marina, and shuttles run every two hours to take you back and forth. The bell staff offers 24-hour golf carts. Shout out to Marco (for helping me fix my carry-on when I arrived) and team for safely shuttling me from Encanto to every corner of the resort. Honestly, the staff everywhere were so nice and made the whole stay even better. I spent most of my time at the adults-only pool, facing the Sea of Cortez and watching the waves crash, genuinely grounding. Omar and the serving team at El Patio, and Alan and team at Il Forno, are amazing! They make the best margaritas and mezcalitas. Room service was decent, the rooms were spotless, and the minibar was refilled every day. As a solo traveler, this was the perfect spot to decompress. Highly recommend.

This was once a great hotel that has now become a typical hotel. They treat you like it’s your honor they let you stay there. They tell you they are a high end hotel that is only staying alive due to trip sites. They are over charging for distance from everything. The atmosphere there is lose due to them saying they want high end clients and not being able to fill the place. You can take the 1 time every 2 hour shuttle to town but they are so packed it’s worth a cab to yourself. The price is high for a hotel you need a cab to go do anything from. The rooms look and feel like they have not seen an upgrade since the day it was built. Fully recommend arriving at check in as they won’t let you check in early at all and get fully upset if you ask. Also make sure to make all your reservations a head of time cause the restaurant cookout weeks in advance. Hotel is kind of clean and maid service is on top of cleaning rooms as long as you are out before they get to you.

The trip was amazing! Antonio was a wonderful driver, Andrea was very sweet and helpful in setting up excursions, Jose the concierge was kind and helpful, and Griselle was very welcoming when we arrived. There was another concierge I wish I could remember his name, but when he learned it was my fiancé’s birthday sent complementary champagne to our room. The food was delicious - El Eden was our favorite - and the views were beautiful!!

Great service Angel at Los Risos was excellent. Gave us a lot of helpful items on menu. Great food!!