Hacienda Encantada Resort & Spa

Great trip as always. If there is ever a bad review of this place, it always relates to the sales people. Had update and as usual, it was grimy from the start. Quickly washed hands after and got on with the trip. The staff, setting, accomadations and mood of this place is always outstanding. Guillermo, Trinidad, Marco, Noberto and Adan always have our backs and each year feel more like family and friends. The service at the beachfront pool is always courteous, on-point and a great way to spend the day. Thanks to Ingrid,Omar,Julio,Juan and Andres as always. The Beachfront manager has been fabulous as well. Thanks again…..and see you soon….like in 3 weeks. Super tough life but will soldier through.

I’ve been to the Hacienda Encantada several times and always have a great experience. The several different pools, hot tubs, food and activities are all amazing. The resort staff and gym are also wonderful. The personal trainer, Cesar, at the gym is a very fun and inspirational fitness instructor. Looking forward to my next trip to Hacienda Encantada!

Wonderful 2500 sq ft villa with outstanding ocean views, excellent restaurants, and wonderful service. Last evening we ate at the gourmet Mexican restaurant and were served by Adrian, a truly professional waiter who made our excellent dinners even better.

We recently returned from a family trip to Cabo San Lucas, where our family of five stayed in the Residences at Hacienda Encantada. The grounds of the resort were beautiful and well maintained. The staff at the resort we came into contact with were all friendly and helpful. A few team members stood out in particular and deserve special recognition: Felipe, A cart driver, who always went above and beyond with his helpful and cheerful service. Tania, one of the concierges, who made our dinner reservations & informed us of fun excursions. R. Guadalupe, Kept our residence spotless throughout our stay. Teresa- at the Las Marías breakfast buffet, was always friendly and helpful. We opted for the Premium all-inclusive plan, but unfortunately, we didn't notice any true upgrades in food or drink quality compared to the standard plan. The drinks often tasted watered down, and premium items like Tomahawk steaks weren't available as expected. Overall, we'd rate the food a 2 out of 5—very average at best, especially given the price point. The lunches at the resort were definitely better than the evening meals. On a more concerning note, we experienced an unfortunate incident with our assigned butler, who used our room number to purchase two Starbucks drinks without our permission. Management addressed the issue promptly and resolved it, which we appreciated, but it was still a disappointing breach of trust. To avoid similar surprises, I strongly recommend requesting your final bill the night before checkout and reviewing it carefully—you won't have enough time before you leave. In summary, the Residences themselves are great: spacious, comfortable with a great pool, hot tub, seating area and bbq. However, if food is a priority, we'd suggest skipping the all-inclusive dining package and stocking up on groceries (perhaps from Costco or a nearby market) to prepare your own meals. That way, you can fully enjoy the resort's strengths without the letdown from the food. We'd consider returning for the location, views, and service—but with adjusted expectations around dining.

Raman did great job ! He is very sweet and considerate Recommend great food for us to eat ! Overall he is a frat worker! We appreciate him