Hacienda Encantada Resort & Spa

We just got back from the Hacienda Encantada resort. It is a beautiful resort! The rustic yet tasteful Spanish type decor is stunning. Our room was lovely and very comfortable and well stocked. We chose the all inclusive package, although, some guests do not and there are many time-share suites so they too may opt out of the AI packages. Having said that, it was extremely annoying to have to sign for every drink, meal, or bottle of water even though we had an "AI" bracelet. Also, when we checked in we had to leave a credit card with a 5000 peso deposit for "incidentals!" We have been to Mexico at least 20 times and never had to leave a deposit! There are three public pools and one roof top pool that you need to have an upgrade to enter it. The pools were all very clean and the lounge chairs were very comfortable. We were in building G and pretty much stayed at the pool there the whole week. We were always lucky to get a lounge chair or cabana bed. We tried a couple of the other pools, but if you don't get there early there were never any beds available after 10am. There is only one main breakfast buffet (Las Marias) and it only available for breakfast. The breakfast selection was always very good. My biggest complain at this restaurant was with the front desk person. I swear going through passport control at a major airport was faster. It was ridiculous the production one had to go through to just to get a table! It was SO annoying!! You can also get breakfast on the 7th floor at the Mestizo. As for lunch... it only available at the poolside cafes and supper is by reservation only at the 4-5 al-a-carte restaurants. Make sure you book all your reservations early. All of the Al-a-carte restaurants were very nice especially the Mestizo! Apparently there are four restaurants in Cabo San Lucas that this resorts includes as part of their al-a-carte options. We didn't try them. Room service is only available for the upgraded all inclusive options This resort is very large and spread out. Thank goodness they have golf cart shuttles 24/7. You can call the front desk and the shuttle will be at your door within 5-10 minutes. The shuttle drivers are all very helpful and friendly. (Try to remember to tip them!) My husband has mobility issues and used a walker/wheelchair. The shuttle drivers were always there to help him into the shuttle and stowing his walker. Having said that, this resorts isn't the best choice for people who have serious mobility issues, unless you use the shuttles. If it weren't for the shuttle we would not be able to leave our building! The staff were all very kind and accommodating. Also, the pool at building G didn't have a bathroom the could accommodate a person with mobility issues, so if my husband needed to use the washroom he had to go back to our room! We could see they had a tennis court and pickle ball courts, a putting green and or for bocci ball. They didn't have any evening entertainment that we were aware of which is not a deal breaker for us. I think they rotated the aqua-size classes between the three pools, There wasn't a lot of pool entertainment during the day. There is a cute little chapel at the top of a hill. We never went into it and I not 100% sure it the shuttle goes up to it. There are apparently all sorts of various vistas around the resort, but we didn't go to all of them. The views at this resort are stunning. We had a partial ocean view and we could see the arches at Cabo. Overall we had a great time and I would consider this resort again!

We have been traveling to Hacienda Encantada since 2015 and always have an amazing time. The resort is beautiful and the staff attentive. One person who deserves a special shout out is David Medina. A year ago we spoke about some special requests that we would like on our next trip there. He put my contact information into his phone and when I called he quickly responded and was able to honor our wishes. His attention should not go unnoticed. He went out of his way to make our vacation absolutely perfect. We were happy to meet up with him and thank him.

To me, Hacienda Encantada is a very special place to vacation. The location is marvelous, located just minutes away from downtown Cabo San Lucas and offering shuttle service to the marina throughout the day. Everything you could want/need is located either on the property or just minutes away. All of the staff are very welcoming and hospitable.

We love Hacienda Encantada because of the staff, cleanliness, and amenities. So many people to make our stay special and to maintain such a large property. They wash the streets and sidewalks every day, constantly cleaning (even elevators!), tending the gorgeous landscaping, and leaving our room spotless. We can swim at 3 pools, eat at 8 restaurants, play mini golf on real greens, pickleball, volleyball, exercise classes, gym, and karaoke with Ariel. There were a lot of whales this time. The staff is amazing. We are so excited and lucky to have Blanca back! Tania is everywhere, bringing a smile wherever she goes. Aristeo manages the adult pool smoothly, Daniel is great at the firepits at Il Ferno, and Luis is excellent at Barolo. We appreciate the service of Juan, Omar, Miguel, Angel, Alex, Ingrid, Anjelica, and Arturo. We will be back soon!

Beautiful atmosphere, delicious food, excellence service! Blend was our server and he was very attentive. I highly recommend this for you and your family for a quiet delightful evening. We sat outside where we could hear the ocean and feel a light breeze and had the best time.