Hacienda Encantada Resort & Spa

Food was delicious service by Blend was exceptional. The enmolada should be a plate by itself it is so good

Beautiful resort with surprisingly good food for an All Inclusive package. The resort is rather large but it was easy to hitch a ride on a golf cart. Staff was very friendly! The beach isn't accessible but we took a shuttle down to their sister resort on the marina, which is just a short walk from the public beach. The resort also allows Ubers to pick you up, some only allow taxis, but you need to ask the front staff to take you via golf cart to a side gate. Having an Uber drop you off is no probably though, they let them through to the main entrance.

Thank you to the Pergola team - Angel, Fer, Crick and Alex - who were wonderful hosts during our trip! They were attentive, friendly, and quick! We were well looked after during our vacation. The Il Forno team and the breakfast team at Las Marias were also great! Raphael, a new server at Las Marias, was super friendly and we appreciated the personal connection. Thank you to be people who made the extra effort to make our trip special.

It is a decent property for the cost but lots of hills to walk unless call for golf cart service (resulting in lots of tipping of staff), were told we would have a $100 resort credit but it wasn't properly applied to our final bill and they are refusing to give it after check out.

We have stayed at Hacienda Encantada four times previously without issue and have referred multiple friends who have also stayed here. This visit was completely inconsistent with those experiences and represented a clear breakdown in service and overall guest experience. Our stay began with transportation arranged through the hotel (with the same agent who booked our room) that sent us to the wrong destination, placing us on a downtown shuttle route from the airport. What should have been a transfer with a few stops along the way turned into an over two-hour, multi-stop ride through downtown Cabo before we were finally brought to the resort — an entirely avoidable error that set the tone for the rest of the trip. Upon arrival, we were then taken to a second-floor room (instead of the first floor we had specifically requested), requiring us to repeat the check-in process and move rooms. After already losing hours to the transportation issue, this only added to the frustration and disruption. The most significant issue, however, was the condition of the mattresses. Across multiple rooms, and even after replacement mattresses were brought in, the beds were severely worn, lacked support, were uneven, and visibly unclean. These were not minor issues — the mattresses were clearly beyond acceptable condition and should not be in use at a resort of this caliber. Despite working with staff, moving rooms, and making repeated attempts to resolve the mattress issue, it was never corrected. We were unable to get adequate rest at any point during our stay. While staff did offer a small spa credit, it was only extended to one of us, despite both of us being impacted by the lack of sleep throughout the stay. We specifically asked if it could be extended to both of us given the circumstances, and that request was declined. They also mentioned a potential credit toward a future stay, but no specific amount was ever provided. More importantly, given that the primary issue was never resolved, a future stay credit was not a meaningful or acceptable solution. We had no confidence that the underlying problem would be addressed, and after this experience, could not see ourselves returning under the same conditions. This was not a minor inconvenience. A substantial portion of our trip was spent coordinating with staff, moving rooms, and trying to resolve problems that should not have existed. It made it difficult to relax and significantly diminished what was intended to be a restful family vacation. We raised these concerns during our stay and followed up afterward in an effort to resolve the matter directly. However, despite multiple attempts to communicate over the course of two weeks after returning home, we received no meaningful response or resolution. For a repeat guest who has referred others to this property, the lack of accountability and complete absence of follow-through was as concerning as the issues themselves. Based on this experience and the lack of resolution, we will not be returning. Until these issues are addressed, we would strongly caution others before choosing to stay here.