Hacienda Encantada Resort & Spa

Beautiful grounds, multiple amazing pools and views. Restaurants very good, authentic. Service was excellent, friendly staff. Rooms were good size. We would come back for sure!

The grounds at Hacienda Encantada are beautiful, but unfortunately the facilities and service did not match the setting. Much of the property feels mismanaged and in disrepair. In our room, the towel rack fell off the wall when we hung a towel, and our porch lights never worked despite requesting maintenance. We purchased the premium all-inclusive wristbands and felt misled by what was included. The lobster tail and other “premium” meals were underwhelming and often subpar, and the additional amenities did not justify the cost. We also found one of our razors shattered in the shower. We can only assume this happened during cleaning, yet we were never notified, which was concerning. The pools were not heated and frequently quite cold. When we asked staff for help with various issues, we were repeatedly told it was their first day and they didn’t know how to assist us. One particularly frustrating moment was at breakfast, when we were told the espresso machine was broken—only to hear the same waitress taking espresso orders from another table 15 minutes later. We’ve stayed at Pueblo Bonita properties before and decided to try something new this trip. Unfortunately, we were disappointed and will not be returning.

We stayed here for a week. Pros: The rooms were more spacious than I expected, clean and comfortable. The resort itself was in good condition and the employees were friendly and helpful. The views were really good. We used the gym a lot and it was in great shape as well. The location is good with reasonable access to both San Jose and Cabo. I would stay here again for sure. We did not dine here, so I cannot comment on the food. Cons: The internet was too unreliable. Obviously, this can happen in Mexico. But, it was too frequent and frustrating for us. Also, they do not allow for convenient pickup by Uber. I know other resorts do it as well. But, it is obnoxious to keep Uber out. They basically set up an Uber location that is away from the lobby, on a dirt road, that is closed at random times (for real!). They say it is to make it more convenient to get taxis, but it is hard to believe there isn't a taxi-kickback scam going on. Totally unacceptable. Finally, as at many resorts, they hit you with an ownership pitch upon arrival.

This was our 3rd trip to Hacienda Encantada. It was just as wonderful this time as the first. Rooms are amazing and the staff is eager to accommodate any request. We were able to watch whales play during breakfast & while at the pools. The views are amazing. From sunrise to sunset.

Karina was amazing at breakfast. Very attentive and friendly. Her smile was contagious!