Hacienda Encantada Resort & Spa

We just returned from a week long trip to Hacienda Encantada. We loved the resort and literally have no complaints. We spent many hours down at El Patio having drinks, snacks and watching the Whales! We want to give a shout out to Ingrid who served us down there for most of our stay, she was very efficient, hard working and fun to talk with! We ate at almost every Restaurant, and honestly never had a bad meal. We did have the All Inclusive Premium, and for us it was well worth it. As some of the reviews state, there is lots of up and down walking (not a bad thing to wear off some pounds), but there are lots of drivers with golf carts to shuttle you around if needed. The resort seemed to be very well run and the grounds and rooms were extremely clean and manicured. Our room was cleaned, and fridge restocked with beer, water and soda every day. Beautiful view from our room in Phase 2 and the room was very spacious. We also want to mention the great service we received at the Breakfast buffet. A special shout out to Karina, Andres and Arturo! Karina was a delight to chat with and the guys worked extra hard every day. Good start to the day! We will definitely be returning to this resort as it is one of the best experiences we've had at an All Inclusive! Well done staff and Management at Hacienda Encantada!

This was our second stay at Hacienda Encantada. We had a wonderful dinner at La Trajinera. The food was excellent and enjoyed the wonderful Mexican flavors. The poblano soup is a must and the dishes and sides are delicious also. Adrian and Blen were great and their service was impeccable.

Very solid resort. Disgraceful badgering regarding time share presentations. Numerous calls and attempts to get us to go. Not very friendly on checkin. All they wanted was all inclusive to be sold or time share ruined the vibe. All else good

A getaway vacation with friends turned out to be one of the best experiences. The food was outstanding at all the restaurants and the staff was exceptional. From the cart drivers to the cleaning staff. Will definitely consider returning

The staff was amazing, however management was not helpful at all in solving problems. Our personal concierge/butler even quit her job during our stay for that very reason. Isabel at the pool and Daniel at Mestizo were our favorites and made the experience worth while. The resort itself was beautiful with lots to do, however I would not return due to all the issues we encountered and the management's "inability" to fix them.