Hacienda Encantada Resort & Spa

I went on this trip with a group of five friends for five days. We chose this resort because it seemed to fit all of our group’s needs. We needed a kitchen, an all inclusive option that fit everyone’s budget, and accommodations for one of our travelers who is vegetarian. Before booking, I called the resort directly to confirm everything, and based on the information we were given, it sounded like all of those needs would be met. Once we arrived, a lot of what had been promised felt slightly different than what we were expecting. We paid for the all inclusive package, but quickly found out it did not actually include everything. In order to access the full food menus and complete drink menu, we had to pay an additional $35 per person, per day for an upgrade. Without the upgrade, food and drink options were extremely limited. The vegetarian options throughout the resort were also very disappointing. Many of the items listed online or on posted menus were either unavailable or did not exist at the restaurants. One person in our group went to guest services to express concerns and was initially told nothing could be done. Eventually, the resort did make an effort to correct the situation by refunding her upgrade fee and coordinating directly with the chefs to prepare vegetarian meals for dinner. That said, the staff itself was incredibly friendly and helpful. Special shoutout to Trinidad, Cesar, Isaac, Tania, and Oscar for going above and beyond during our stay. Overall, I still think the resort was a good value for what we received, but I do feel some of the policies and additional charges are not fully transparent until after arrival. For example, Uber Eats is not allowed at the resort, the coffee shop is not included in the all inclusive package, and there were quite a few unexpected add on costs throughout the trip. One nice perk was access to the sister resort in downtown Cabo. There is a free shuttle that runs back and forth, and guests can use the amenities there as well. We took advantage of that two different days and really enjoyed it. I honestly wish I could give this resort 4.5 stars because we still had a great trip overall, but due to the food limitations and the amount of extra charges attached to an “all inclusive” stay, I’m giving it 4 out of 5 stars.

Very "enchanted" resort. We loved our stay! So clean and maintained. Every staff member, from housekeeping to servers were friendly and a pleasure to interact with. And don't get me started on the food...one word, excellent! Our friends fell in love with the resort and the people, Could not ask for a better time,

Martin and Margarita made our experience very enjoyable, they served us for the duration of our trip, and made our experience one not to forget, thanks so very much Martin and Margarita.

I have been coming here for 5 years and each trip gets better and better!!! We try to come 4 times a year to this fabulous resort because it is our paradise away from home. The butler Clemente takes exceptional care of us from start to finish. He makes the trip flawless. I cannot say enough good things about this resort. I would not go anywhere else.

Our stay at Hacienda Encantada was wonderful, highlighted by an upgrade to a Master One Bedroom Suite in the phase 1 building. The suite featured stunning ocean views above the adults-only pool, making the experience truly memorable and well worth it for the views alone. Food at all the restaurants we went to was average or above average. Mestizos for dinner was a remarkable experience. The food was outstanding! Employees were friendly and very accommodating. Among the standouts are Antonio and Leonardo – Carts, Claudia, and Hector – waitress/waiter, Omar – pool waiter. Our few negatives include having to sign a bill when on the all-inclusive plan and wearing a wristband. I do understand the need for the wristband that identifies which plan, we are just not used to this at the other AI resorts we visit. Overall, a wonderful experience and a repeat visit likely.