Hacienda Encantada Resort & Spa

We arrived at the resort and was met with welcome drinks. Our personal Butler checked us in and escorted us to our Villa. He was always available for us at a moments call. The villa was very spacious and I loved the comfort of the bed. The sliding glass doors opened all the way from one side of the room to the other allowing us to let the outside in.There were 2 master bedrooms, one of which had an outdoor shower; very sexy. The villa was decorated beautifully and the furnishings were very comfortable. I felt like I could stay there forever. The resort has plenty of places to eat and to relax . Our villa had its own personal pool, but there were larger pools throughout the resort. I was also very impressed with the maid service,which came everyday.

I had a luxury suite with a large balcony, I was very pleased with the suite. Everyone was very helpful and pleasant. The food was average but I think definitely more selection needed. The morning view is really pretty at Maria's however can be quite chilly. I guess this is why they supply blankets. We were always greeted by Edgar @ Maria's, he's a terrific guy. We definitely looked to see him every morning! On the other hand, BEWARE when planning your trip online!!!! It was deceptive about all inclusive. I was totally blindsided with this situation when arriving. It eventually worked itself out but my first day I was completely annoyed. The first guy wasnt helpful but the following day the lady @ the front desk connected us to resolve the problem. She was very helpful and understanding.

From Manuel as the bellman supervisor to Wendy the hostess and Regimberto (I am sure I did not spell that correctly) and Sebastian at phase 3 pool, the staff is the most friendly, attentive and efficient group of employees we have come across in a while. Our 2 bedroom suite was very nice with an awesome view of the ocean. Our phrase for the trip was "This does not suck!" The bathtub/shower combination in the master bath was a little odd, so we just used the spare bathroom to shower. Although we never met our housekeeper, Ana she did an great job. I could go on and on about the wait staff , Ceasar, Gustova, Felix and Giovania were all so very great! The food however was hit or miss. Breakfast was good and the Il Fornia grill was good , but Barrola and Las Riscos were just ok. We did the all inclusive which includes some restaurants on the Golden Zone in the Marina. We ate at Jack's it is a steakhouse, had we tried this earlier in the week we might have eaten there every night. Jorge our waiter was the best!!! I would not recommend this for anybody that is a late night party animal, the bars close at 10:00p, and there isn't anything else in walking distance . The last shuttle from the marina comes back at 10:30. But for us it was great.

This is the 2nd time we stayed at this resort. The 1st time was back in May when we did a timeshare exchange, and we loved it so much, we decided to go back 4 months later with a bigger group of friends, again doing a timeshare exchange. The service, food & drinks are always top rate! The all-inclusive plan is the only way to go since they have so many amazing restaurants and bars on site, as well as the additional ones in the marina, the in-room daily beverage restock, and the shuttle to/from the sister property at the marina. From the moment they greet you on arrival, you feel like royalty. Zuri, Joel & Arturo at the front desk were so very helpful when we had a couple little snags with our rooms that needed to be worked out (nothing to the fault of the resort). All the guys driving around in the carts are always so friendly and offer to give you a ride anywhere you need to go within the resort (since it is a large and hilly property, this comes in handy sometimes). The breakfast buffet staff (Felix, Jesus, Carlos, Alan, Wendy) are always so nice in the mornings. And finally, all the awesome food preparers, wait staff & bartenders at all 3 of the pool bars/restaurants... Billy, Juan, Ricardo, Nery, Cristian, Ulises, Sebastian, Carlos, Graciela, Francisco, Daniel, and Salvador (I hope I'm not forgetting anyone!). All of these people are smiling and proud of what they do. I did not write any of these names down... it's all by memory because of how enjoyable they made our trip! Last, but not least, Cabo got hit by a very under-reported Tropical Storm Lidia just 2 days before we got there and the whole area experienced horrible loss of life and extensive damage to buildings and roads. Many resort employees either got stranded at work or couldn't get to work at all for 4 or 5 days. The resort put them up in rooms so they would have somewhere to stay, and there were several places (mainly pool #1 right along the cliffs) where outside contractors were brought in to do repairs. They had almost everything operational by the time we left 9 days later. It is truly a testament of how well-managed they are, and what great teamwork they have.

I came to Cabo to rest and was so happy with my room and the service at this resort. The resort was HUGE, but the service was some of the best that I've received during my travels. This resort has golf carts to transport you around the resort if you don't feel like walking. My room was out of this world gorgeous and I feel like I could live here. I stayed here my first week in Cabo and moved to Welk Resorts the second week. On top of everything else, this resort has housekeeping everyday, which is rare at many resorts.