Hacienda Encantada Resort & Spa

The accommodations are ok (nothing luxurious), but the bathroom sinks/mirrors in the newest building are mounted so high that children and shorter adults cannot use them without the aid of a stool or have to stand on tiptoes. Even the resort rooms have a small refrigerator in them, but they are already full with beverages and you are charged for every item contained within (water included) as seemingly nothing is complimentary at the resort; they will even charge you if you do not produce all of your room keys and towel keys at check-out. A small coffee maker is provided but you are out of luck if you are a tea drinker as no tea bags are provided, nor is any type of creamer substance. The location is nice if you want to be away from the hustle and bustle of Cabo, but unless you have rented a car, it can be expensive to get around and you are at the mercy of the on-site restaurants that are overpriced and are of average quality. The hotel offers a shuttle into town, but it costs $5 pp/one-way. Kudos to the staff though as they are accommodating and most of them genuinely seem to want to be of assistance to make your stay enjoyable, but a special shout-out for Bell Boy Roman Roman as he always greeted us with the biggest smile and best demeanor while we waited to retrieve our car. The property is not level so expect to do a lot of walking up and down hills unless you call for a golf cart.

My girlfriend and I booked a trip through Groupon Getaways to stay at Marina Fiesta Resort. Once in Cabo, on our arrival at Marina Fiesta, we were told that the resort was booked full, and that we were being moved to the sister property, Hacienda Encantada. We arrived at Hacienda Encantada and got booked into a room easily enough. IMMEDIATELY after being booked into a room, we were sat down by a different person to ask if we'd be willing to attend a timeshare presentation. No thanks, and off we go to our room. We got into the room and were less than thrilled with it, to say the least. It seemed as if we got booked into a lesser room than what we had reserved (ha) at Marina Fiesta. The floor was so dirty that our bare feet were black after 5 minutes of walking around in the room. There were little black flies everywhere, and the shower leaked under the door so bad that there was a small lake in the bathroom and toilet area after every shower. One of the curtain rods was completely detached from the curtain itself, and the other was bent so badly that you could not fully close the blackout shades. We were not told that certain restaurants closed on certain nights. The shuttle between the two resorts only runs every 2 hours, which does not allow you to go to the main property at Marina Fiesta and fully relax...you have to worry about what time you'll catch the shuttle, and if they'll have space for you. Even though I bought the all inclusive package, room service was not included (though you do get 40% off of it), nor were certain "premium" alcohol and liquors. I do have to say the food was decent, though God help you if you didn't buy the "all inclusive" package...the tab will run away VERY fast. We were also told that the gratuities were included as part of the all inclusive, but had 2-3 occasions where the wait staff hung around after we'd signed the bill (I've NEVER had to sign a bill at a resort before when it was meant to be all inclusive) and asked us if we were going to leave more tip or not. All in all, would I stay here again? Probably. But I'd be going into it with my eyes open. If you're thinking about booking here as your first time, I would consider booking elsewhere.

This is a beautiful facility, with excellent staff, great amenities, and a fantastic view. In spite of some confusion upon our arrival, the employees bent over backwards for us each and every day; they were warm and welcoming and catered to our every whim. It was nice not to be in the hubbub of the city, but free transportation was available when we wanted to go into town. Even though there was not access to a swimming-friendly beach, the view was spectacular, seeing the waves crashing on shore, visibility of the mountains, etc. We would specifically like to mention Arturo Sanchez at the front desk, Cesar at Il Forno restaurant and pool, and Ana Lilia, our housekeeper. They truly made our trip an outstanding one, and we would consider returning.

The resort accommodations were very nice but I thought it was too far from town. The beach wasn't easily accessible for young children and not family friendly. It was $50 round trip to get to town. That being said, the resort itself was very family friendly with a shallow kids pool and play area. There were great dining options.

We enjoyed our vacation to Cabo San Lucas. The restaurant La Trajinera was awesome and the piano player was one of a kind. We had exceptional service and the pool had a view of the ocean. The ceviche was my best fish. Great recommendation!