Hacienda Encantada Resort & Spa

From the very first moment we arrived at Hacienda Encantada, we were welcomed not just as guests—but as honored visitors, as if the entire resort had been waiting just for us. The setting is exquisite, with breathtaking cliffside views of the Sea of Cortez, luxurious architecture that blends tradition with elegance, and suites so well-designed they felt like private villas. But the most remarkable thing about this stay wasn’t the view, the food, or the rooms—it was the people. David, the Front Desk Manager, deserves special recognition. He is the heart and soul of the resort’s guest experience. From the first day to the last, he greeted us by name, remembered every detail of our preferences, and checked in with us often—not because he had to, but because he genuinely cared that we were enjoying our stay. When a small question came up about our room, David had it resolved instantly and followed up personally to make sure everything was perfect. His professionalism is matched only by his warmth and graciousness. He treats every guest like a VIP, yet somehow manages to make it feel completely sincere. In all our years of travel, we have never encountered someone so intuitively attuned to the guest experience. But David didn’t just react to requests—he anticipated them. He remembered conversations from days prior, offered thoughtful suggestions before we could even ask, and clearly earned the admiration and loyalty of his team. Every time we passed through the lobby, he checked in with a kind word or a discreet confirmation that everything was to our liking. It never felt rehearsed—it felt like David had made it his personal mission to ensure our stay was not just comfortable, but extraordinary. He is, quite simply, one of the finest hospitality professionals we’ve ever encountered, anywhere in the world. Paul at the front desk also stood out—kind, efficient, and welcoming. Every question was answered with a smile, and he made check-in a breeze. It’s clear that the front desk team is led by example, and David’s leadership shows in the way every member of that team carries themselves. There is a culture of warmth and capability at the front desk, and it makes all the difference. The accommodations were extraordinary. My son stayed in a two-bedroom suite with a private pool—private, serene, and beautifully appointed. I had a one-bedroom oceanfront suite, and waking up to that view every morning was like opening a postcard. The room was spacious, immaculate, and thoughtfully designed, with every comfort you could want. Both rooms had a fully appointed kitchen if you wanted to cook—although how could we, when the food was so good—and even included a barbecue on the patio, perfect for casual nights at home if you felt like dining in with a view. Every detail, from the linens to the lighting, was curated to make us feel at ease. The transportation staff was exceptional. Jesús and Antonio—our regular golf cart drivers—were cheerful, prompt, and always ready with a friendly word. No request was ever too much. They made navigating the beautiful, sprawling property feel effortless. And we must mention Adán, another wonderful driver who was just as kind and helpful. Whether it was morning or late evening, each one of them greeted us with warmth, never rushed, and always seemed genuinely happy to see us. A special thank you to Miguel at the lobby bar, who quickly became one of our favorite people to see each evening. He mixes a flawless cocktail and does it with style, always making conversation and remembering our favorites by day two. Miguel has a calm confidence about him that makes you feel like you’re in good hands the moment you take a seat. He added an unmistakable sense of welcome and familiarity to the evenings. Dining was another standout aspect of our stay. Each morning, we began the day at Las Marias, the open-air buffet restaurant with panoramic views of the ocean. The breakfast selection was outstanding—fresh fruits, Mexican specialties, pastries, eggs made to order—all served with a side of Cabo’s spectacular sunrise. But what made our meals there so special was Juan, who transformed dinner service into something truly memorable. It was amazing to witness how Las Marias transformed—almost magically—from the bright, casual charm of a breakfast buffet into an elegant, candlelit dining destination each evening. The transition was so seamless and refined, it felt like walking into an entirely different world, yet just as warm and welcoming. At night, Las Marias becomes a fine dining experience, and Juan brought elegance and joy to every table he served. He remembered our names, our tastes, and always had the perfect suggestion ready. Whether it was wine pairings, dessert choices, or personal touches like customizing a dish slightly to match our preferences, Juan made every dinner feel like an event. He brought both professionalism and warmth, and we looked forward to seeing him each evening. Every meal we had on property was delicious. The staff across every restaurant was attentive and kind, and the resort layout allowed us to relax and take in the views from every angle. We never once felt rushed or overlooked—just well cared for, everywhere we went. And we must take a moment to praise the extraordinary groundskeeping staff. The entire resort feels like it’s been lifted out of a dream, and that’s thanks in no small part to the quiet, tireless work of the team that manicures every branch and blade of grass to perfection. Every pathway is pristine, every garden thoughtfully curated, and the lush landscaping—bursting with color, balance, and beauty—creates a tranquil, immersive sense of paradise. These unsung heroes transform the grounds into a living canvas, and their dedication was evident everywhere we looked. Hacienda Encantada didn’t just meet our expectations—it far exceeded them. There’s luxury here, yes, but more importantly, there’s heart. The people who work here—from David to Paul, Jesús, Antonio, Adán, Miguel, and Juan—make it a place you want to return to again and again. Their warmth, professionalism, and attention to detail are what transform a beautiful resort into an unforgettable experience. We left feeling refreshed, cherished, and grateful—and already planning our return.

We have been visiting Hacienda Encantada since 2009. We visit every year during the first full week of July. We thoroughly enjoy the entire resort during our stay. We highly recommend this property if you are thinking of visiting Cabo San Lucas. Be sure to ask for Omar at the Phase 1 adult pool! He is an AWESOME waiter and will take VERY good care of you during your stay! The entire team is great, but Omar is outstanding!!!

This was a family trip, our daughter enjoyed the pools. The resort is big and good amount of food choices just need to make sure and reserve things in advance. Bars do close a bit early. Great customer service from all employees we interacted with.

Omar at the patio is top notch. Took care of my family and I the entire week! Cannot thank him enough for the service he provided for us.

Omar at the phase 1 bar & pool is the best server of all we encountered on our 1 week stay. He was very happy and attentive and he made our stay much better. Thank you. I have one BIG complaint. We stayed in room 3157. This is right above the pool and bar. At around 11am till 6pm everyday you played the music so loud no could relax and hold a conversation. I could not even hear conversations in my room with the doors and curtains drawn. If you want to just cater to the 30 something people you will lose my business. I'm very angry that your manager refused to turn down the volume when asked politely more than once. Remember the older folks spend their money where they are treated the best.