Hacienda Encantada Resort & Spa

I will say the grounds are beautiful. Rooms are nice. A lot of hard working staff. Juan in particular at the pool bar. Now here is where it falls apart. You pay for all inclusive, and per their websites (yes, there are multiple) all inclusive covers 0700 to 2130 room service. When you check in, magically room service is not included. So, the resorts all inclusive is not all inclusive. If you argue enough, they will give it too you, however, they still try to add a 15% service fee. Keep arguing, they will remove that as well. This place is all inclusive, quote un quote, but you have to sign a dollar amount receipt for EVERYTHING. And I mean everything. If you get a drink at the bar, you have to stand around and wait for a check. They will chase after you if you don't, like you stole something. There is a dress code at some restaurant, sure wish they disclosed it on the website. But if you are a man, and wear the same sandals your wife does. (Reef Flip Flops) she will be let in, you will not. And yeah, that really happened. It is really ashamed, as this place could be great. Poor ownership/leadership, and no one on site to discuss issus with that can do much about it. I gave them my number even to have someone who makes the rules to call me. No suprise, never got a call. My advise, keep looking, much nicer resorts without all the hassles.

I've been to CABO with my husband many times but this is the first time Service has gone above and beyond at the Pool area. Ingrid was Exceptional, she provided excellent service and anytime she would help us we felt a part of a VIP club. On behalf of the Torres' Gracias Ingrid por el tratamiento excelente que nos diste, eres la mejor y estoy triste que no nos pudimos despedir!

As a timeshare owner for 6 years, I've seen this property grow in size by not update current rooms and services. They nickel and dime you for everything. I don't recommend doing the All Inclusive package due to cost. We did a members update and were lied to about receiving a hotel credit. I was told by different stay on how to get this credit on my bill but with no luck. The kids club is really tiny and there are no planned activities. This hotel is good for older people 60+. If you are a family or younger couple, this hotel isn't for you. The rooms are dark and dated on the Encantada side. The other size is newer, nicer, and more expensive. For the price, I'd suggest staying elsewhere. Also I never received the credit on my bill after calling numerous of times. I plan on putting a full hotel review on my Points Diva Youtube channel.

We enjoyed our 1st time staying at Hacienda Encantada and will definitely return this year or early next year. As a Realtor, customer service is key and I know this, marketing, branding and customer experience goes a long way! I feel there is room for improvement but definitely will be back and will promote this beautiful resort. The 5 restaurants and many pools make for a great vacation.

From the very first moment we arrived at Hacienda Encantada, we were welcomed not just as guests—but as honored visitors, as if the entire resort had been waiting just for us. The setting is exquisite, with breathtaking cliffside views of the Sea of Cortez, luxurious architecture that blends tradition with elegance, and suites so well-designed they felt like private villas. But the most remarkable thing about this stay wasn’t the view, the food, or the rooms—it was the people. David, the Front Desk Manager, deserves special recognition. He is the heart and soul of the resort’s guest experience. From the first day to the last, he greeted us by name, remembered every detail of our preferences, and checked in with us often—not because he had to, but because he genuinely cared that we were enjoying our stay. When a small question came up about our room, David had it resolved instantly and followed up personally to make sure everything was perfect. His professionalism is matched only by his warmth and graciousness. He treats every guest like a VIP, yet somehow manages to make it feel completely sincere. In all our years of travel, we have never encountered someone so intuitively attuned to the guest experience. But David didn’t just react to requests—he anticipated them. He remembered conversations from days prior, offered thoughtful suggestions before we could even ask, and clearly earned the admiration and loyalty of his team. Every time we passed through the lobby, he checked in with a kind word or a discreet confirmation that everything was to our liking. It never felt rehearsed—it felt like David had made it his personal mission to ensure our stay was not just comfortable, but extraordinary. He is, quite simply, one of the finest hospitality professionals we’ve ever encountered, anywhere in the world. Paul at the front desk also stood out—kind, efficient, and welcoming. Every question was answered with a smile, and he made check-in a breeze. It’s clear that the front desk team is led by example, and David’s leadership shows in the way every member of that team carries themselves. There is a culture of warmth and capability at the front desk, and it makes all the difference. The accommodations were extraordinary. My son stayed in a two-bedroom suite with a private pool—private, serene, and beautifully appointed. I had a one-bedroom oceanfront suite, and waking up to that view every morning was like opening a postcard. The room was spacious, immaculate, and thoughtfully designed, with every comfort you could want. Both rooms had a fully appointed kitchen if you wanted to cook—although how could we, when the food was so good—and even included a barbecue on the patio, perfect for casual nights at home if you felt like dining in with a view. Every detail, from the linens to the lighting, was curated to make us feel at ease. The transportation staff was exceptional. Jesús and Antonio—our regular golf cart drivers—were cheerful, prompt, and always ready with a friendly word. No request was ever too much. They made navigating the beautiful, sprawling property feel effortless. And we must mention Adán, another wonderful driver who was just as kind and helpful. Whether it was morning or late evening, each one of them greeted us with warmth, never rushed, and always seemed genuinely happy to see us. A special thank you to Miguel at the lobby bar, who quickly became one of our favorite people to see each evening. He mixes a flawless cocktail and does it with style, always making conversation and remembering our favorites by day two. Miguel has a calm confidence about him that makes you feel like you’re in good hands the moment you take a seat. He added an unmistakable sense of welcome and familiarity to the evenings. Dining was another standout aspect of our stay. Each morning, we began the day at Las Marias, the open-air buffet restaurant with panoramic views of the ocean. The breakfast selection was outstanding—fresh fruits, Mexican specialties, pastries, eggs made to order—all served with a side of Cabo’s spectacular sunrise. But what made our meals there so special was Juan, who transformed dinner service into something truly memorable. It was amazing to witness how Las Marias transformed—almost magically—from the bright, casual charm of a breakfast buffet into an elegant, candlelit dining destination each evening. The transition was so seamless and refined, it felt like walking into an entirely different world, yet just as warm and welcoming. At night, Las Marias becomes a fine dining experience, and Juan brought elegance and joy to every table he served. He remembered our names, our tastes, and always had the perfect suggestion ready. Whether it was wine pairings, dessert choices, or personal touches like customizing a dish slightly to match our preferences, Juan made every dinner feel like an event. He brought both professionalism and warmth, and we looked forward to seeing him each evening. Every meal we had on property was delicious. The staff across every restaurant was attentive and kind, and the resort layout allowed us to relax and take in the views from every angle. We never once felt rushed or overlooked—just well cared for, everywhere we went. And we must take a moment to praise the extraordinary groundskeeping staff. The entire resort feels like it’s been lifted out of a dream, and that’s thanks in no small part to the quiet, tireless work of the team that manicures every branch and blade of grass to perfection. Every pathway is pristine, every garden thoughtfully curated, and the lush landscaping—bursting with color, balance, and beauty—creates a tranquil, immersive sense of paradise. These unsung heroes transform the grounds into a living canvas, and their dedication was evident everywhere we looked. Hacienda Encantada didn’t just meet our expectations—it far exceeded them. There’s luxury here, yes, but more importantly, there’s heart. The people who work here—from David to Paul, Jesús, Antonio, Adán, Miguel, and Juan—make it a place you want to return to again and again. Their warmth, professionalism, and attention to detail are what transform a beautiful resort into an unforgettable experience. We left feeling refreshed, cherished, and grateful—and already planning our return.