Hacienda Encantada Resort & Spa

We are nearly at the end of our two weeks at Hacienda Encantada. As always, we luv the view here and the staff, food & drinks at the El Patio help make our sunbathing vacation special during every visit. Special thank you shout-out this year to server Ingrid Angel and pool concierge Taniz Santillan.

we had a very good time at the resort. We like the friendly people, and the more Mexican style and touch of the resort. We had all inclusive prime for one week, exploring local restaurants the rest of the time. Not sure if I recognized the value of "prime". All-inclusive in general appears to be beneficial, particular since some very good restaurants at the Marina are included in the deal.

Staff was excellent. Unfortunately we paid in advance for airport shuttle service…which was not waiting for us when we arrived in Cabo. Tried repeatedly for days prior and the day of travel to secure with no luck. Reluctantly secured a private taxi and arrived safely at resort. Front desk clerk was not genuinely apologetic, but did remove the cost from our bill. Planning excursion was not an easy process but worth it. A few staff members really stood out…Ernesto and Grace treated us like royalty on our anniversary at Mestizo! Jesus was our first bellhop who took time to really introduce the property and made us feel right at home. Omar keep the drinks and food coming at Il Forno! Grounds crew must be the unsung hero’s. Property was beautifully maintained.

I spent most of my 2-week vacation at the phase 1 pool (el patio). The servers, Omar, Juan, Ingrid and Cesar were wonderful and what made my vacation amazing. Can’t wait to come back.

We had a wonderful time last week enjoying the beautiful sunshine with friends. The staff was friendly! Jesus was wonderful to get where we needed to be but also assist with information. And our servers Felicinio and Ramon were great. Our biggest frustration was the lack of communication about daily happenings. A guide in your rooms would be amazing.