Playa Grande Resort & Grand Spa

We’ve stayed at this resort before and have always genuinely loved it, which makes this review especially disappointing to write. There is still so much to like here. The staff are consistently warm, attentive, and professional, and the service truly stands out. The grounds are beautiful and well-maintained, the pools are fantastic for families, and the daily activities and events are thoughtfully planned and fun for all ages. The standard meal plan is also a good value (though I would skip the paid upgrades, which didn’t feel worth the cost). That said, our most recent stay was significantly impacted by the ongoing renovations. Our room had a persistent sewer odor that, at times, felt unhealthy and made it difficult to fully relax. We also experienced intermittent electrical outages, likely tied to construction work. While we absolutely understand that improvements require temporary disruption, these issues went beyond minor inconvenience and directly affected our comfort. What was most disappointing, however, was the lack of response from management. I made several attempts to discuss the problems during our stay but received no meaningful follow-up. That was surprising given the otherwise strong service culture we’ve experienced here in the past. I truly believe this resort will be fantastic again once renovations are complete — the foundation is absolutely there. But for now, prospective guests may want to consider waiting until construction wraps up to fully enjoy what this property has to offer. We look forward to returning when everything is finished.

I came here via RCI plateform and really love it. The hotel was very beautiful with colorful design and the staff were extremely nice. There are many activities planed for the guests.

Have to give a shout out to the best pool service (bartenders and servers), Andreas, Rogelio, Eduardo, and Hector. We were excited to come back and see our favorite staff still there. Our family had the best time, service, food, facilities. We can't wait to come back again!

This resort is very good for family vocation. It close to Cannery Beach, 5 minutes walking; However, you need walking 20 minutes to Plaza Bonita for grocery shopping.

Booked 2 Deluxe Junior Suites for 8 people for my bachelorette. Rooms were supposed to have an ocean view, but upon arrival we were told none were available in the section we booked. We were pushed into a $240 upgrade to a “more private” section that turned out to be a major inconvenience. The walk to the rooms was constant steep up-and-down hills — like big waves — completely impractical, especially in heels. Golf carts were unreliable (only 2–3 staff covering multiple areas), often taking 10–20 minutes or not showing up at all. Rooms faced construction and palm trees, not the view we paid for. Service was disappointing — concierge and staff showed little care or hospitality. Ubers cannot pick up at the resort, meaning another walk down the hill every time. Nice pools and views in other areas, but oceanfront chairs were always “reserved” despite signs saying you can’t reserve them. Bottom line: Looks nice, but poor organization and service ruin the experience. Would not return.