Playa Grande Resort & Grand Spa

For the second year in a row we booked at Playa Grande and upon check in the say they have no rooms left and force you to stay at The Ridge (Also owned by Solmar) but a10 min walk from Playa Grande. We had a group of 6 couples and this happened to 4 our of 6 This also happened to us last year so it seems like it is common practice for them to over sell and inconvenience the guest by making them wait around the next day and lose an entire day before unpacking and settling in. We also had crumbs and hair on the floor upon check in and had to get our room cleaned again after check in.

Ofelia is amazing! Best service ever and such a wonderful experience! She always made sure we were taken care of! I highly recommend Playa Grande.

Couldn’t say enough about the great service we got from Super Danny! Friendly, attentive, and always ready with our next drink or food order. He made our stay at the pool exceptional. Thanks to Super Danny for a great stay!!

We have been going to Cabo for many years. This was the first time staying here. We had a group of 8 ranging in age from 13- 75. The food was fantastic, the service was excellent and the place was very clean. We received exceptional service from Humberto at Calima Restaurant each morning. Eduardo took great care of us each day by the pool. Jorge was top notch at Brigantine and Francisco our concierge made us arrangements at a great local restaurant for a birthday celebration. This resort and their staff are amazing and the location is perfect if you like to walk in to town and/or the marina. We do almost daily.

I wanted to love Playa Grande, and the location is truly stunning—the beach is quiet, the views are gorgeous, and the spa was excellent (my massage therapist, URI, was fantastic). The breakfast bar had nice options that rotated daily. The lobby bar tacos were great, but some drinks were shockingly expensive—for example, a double Crown on the rocks was $41, more than the price of a fifth at the airport. That said, the check-in and room experience completely soured the start of our vacation. I booked two rooms together hoping for side-by-side accommodations, with requests for an ocean view in a quiet area. We were initially told we’d get a free upgrade from the junior suites to one-bedroom masters since no junior suites were available. The first rooms we were assigned had a gorgeous view and were side-by-side, but the room directly below us was undergoing construction—jackhammering tile—starting early in the morning. We weren’t warned about this, and when we asked the front desk for the construction schedule, they said it would begin between 6 and 7 AM. We asked to change rooms immediately. The next rooms assigned to us had a worse view and were on the first floor. To our surprise, one of the rooms hadn’t even been cleaned properly—the TV was on, cups were left out, and the bed was unmade. After multiple back-and-forths with the front desk, we were finally given cleaned rooms side-by-side, but only after moving rooms four times and receiving a $100 credit. Additionally, on our last night, the power kept going in and out around 3 AM, which left us waking up in the middle of the night uncomfortably hot. In short, the location, beach, spa, and some food options are excellent, but the check-in process, hidden construction, inconsistent room readiness, and occasional power issues made the start and end of our stay very stressful. Management should be more transparent about construction and ensure rooms are properly prepared for guests.