Playa Grande Resort & Grand Spa

We had a great two weeks at the resort. First week in building N then in building O, the renovated buildings. We like what has been done to the rooms. The only problem we had was that we were unable to call directly from room to room in spite of being told first to dial "2" and the room number and when that didn't work to use "62" first. Other than that it was the usual great vacation the we have come to expect. The entertainment crew that Roberto put together worked their tails off for the guests: Leylani, Rodrigo, Isaac, Orlando, Edgar, Sara, Aimee, Miguel and Nahum are top notch. Our favorite pool waiters: Julio Ceasar, Daniel, Mariam and Rodrigo gave us excellent advice and service. Was the tan paint on the exteriors of the renovated buildings left over from Pacific Dunes? Still like the original colors better.

Overall, our stay at the Grande Playa Resort in Cabo San Lucas was just "average". The check-in process was quick and easy, which was appreciated, however we traveled during a slower season and the resort wasn’t overly busy so this was kind of expected. Room: The rooms at the Grande Playa Resort are outdated and definitely showing their age. While some of the buildings appear to be undergoing renovations, the resort still has a long way to go when it comes to finishing the updates. The biggest issue was the shower/jacuzzi tub combination, which poses a serious fall risk. The tub sits very high off the ground, and stepping in and out when wet feels extremely unsafe. It honestly seems like an accident waiting to happen. During our stay, we met another couple who had experienced a significant fall and were seriously injured because of it. If you can, ask for a room on the updated side of the resort. Sheets & towels are very rough. Food: The food at the Grande Playa Resort is honestly where the property needs the biggest improvement. Food options on the resort are very limited, and after experiencing it firsthand, I would strongly recommend skipping the all-inclusive package and eating in Downtown Cabo whenever possible. The pool food was just okay — nothing terrible, but definitely nothing memorable. The Sports Bar food, however, was awful and absolutely not worth the time or money. It was easily the most disappointing dining experience of the trip. We heard decent things about the main restaurant for lunch and dinner, but we only ate there for breakfast. Unfortunately, breakfast turned into a pretty unpleasant experience because of the bird problem. Birds were constantly flying around the dining area, landing directly on the buffet line, and eating food from the buffet trays. What made it worse was that the staff didn’t seem concerned or in any hurry to address it. If guests got up from their table, dirty plates would sit for long periods of time, giving the birds even more opportunity to swarm tables and leftover food. Overall, the food experience felt unsanitary and underwhelming. Cabo has so many great restaurants off the resort, and we quickly realized that eating elsewhere was the better option. Staff: The staff at the Grande Playa Resort was one of the brighter parts of our stay. Everyone we interacted with was friendly, welcoming, and genuinely helpful. The employees worked hard and were always polite, which made the experience more enjoyable. That said, the resort entertainment and overall atmosphere could definitely use an upgrade. In my opinion, the resort lacked energy and didn’t have the vibrant, fun atmosphere that I personally look for when vacationing in Cabo. It felt pretty quiet and low-key most of the time, which may appeal to some travelers looking for a very relaxed stay, but if you’re expecting a lively resort with engaging entertainment and a more upbeat vibe, this may feel underwhelming. Overall, while the staff was great, the resort itself could benefit from more entertainment options and a stronger overall atmosphere to create a more memorable guest experience. Pools: Pools were great. Staff was great around the pools. Probably one of the highlights of our trip was enjoying the time here. Putt Put: This cost $20/person, but its a tiny, flat area with turf to hit balls into cups. Nothing fancy. Save your money. Overall, I don't plan on returning. I however would like to experience the sister facility next door. We went there for a wedding which was awesome, and it looked amazing.

Girls trip to Cabo was great. The Playa Grande was great, the food was excellent but what made the experience was the staff. All around very nice and friendly but in particular, Marcos from The Ridge. Attended to our every need and wants, superior device with a smile and great enthusiasm. Always ready to service us. He truly made the experience top notch. The resort can be as fabulous and can be but when you have dedicated staff like Marcos, makes you not want to book anywhere else’s. Highly recommend!

Aimee, the activities girl has been so awesome! The whole staff is really pretty great at adding loud of fun to our trip.

Love Playa Grande! I have stayed here many, many times over the past 15 years. Love the location to the Marina and town! The service is always great! The only improvement would be better dinner options as none of the restaurants are great for dinner but that is ok because there are so many amazing restaurants in Cabo.