Villa del Arco Beach Resort & Spa

The review is in two parts. One very good and one not. The resort is lovely. Well maintained with excellent rooms and suites. The staff were very friendly and accommodating. The food and drinks were very good. BUT … When you check in a 10,000 peso charge is mad against your credit card for expenses during the stay. You are told that the charge is a “hold” only, and when you leave any charges will be debited against the originally held charge and you will receive the remainder credited back to your credit card. Something went wrong … Visa paid 10,818 pesos to the resort two days after we checked in. First problem my receipt shows 10,000 pesos not 10,818. Already overcharged by 818 pesos vs. my receipt. When I checked out my bill was 5,200 pesos which was also paid by Visa to the resort. I only realized that both were paid when I got my bill a month later. All communications with the hotel were deflected by “you will get the credit - it just takes a few days”. I asked for them to check their accounting department, which they would not do. I was finally ghosted by customer service and a detailed letter to the hotel manager was ignored. Thus, I am out about $575. Visa will not reverse the charge since they say the hotel says it was a legitimate charge. Please, please check your credit card statements while still at the resort to ensure this doesn’t happen to you.

I have been coming to Villa del Arco for many years. The staff is always very helpful and cheerful especially the bell-boy Mariano who I have relied on often for years. All the restaurants are excellent and we find that we enjoy the all-inclusive as opposed to dining out on most nights. The concierges are also very responsive, especially with dinner recommendations and reservations.

Edwing was our pool server for the week and he was PHENOMENAL!!! He was very attentive and catered to our every need. Not only was he a hard worker but he was so kind! I'll miss him :)

If you stay at Villa del Arco be sure to ask for Edwing at the pool! He is SO MUCH FUN! He is so very attentive, kind, and just a joy to be around. He is a man who loves his family and the guests he comes in contact with. May the good Lord bless you and your family! Thank you for making our stay so enjoyable and memorable! Hasta luego, señor!

Spent the week with my family at Villa Del Arco and had a BLAST. We thoroughly enjoyed Alberts poolside activities everyday and the entertainment teams Christmas show and Lion King show!!! Eduardo was our server everyday poolside, and he was so kind and patient!!! Every morning at breakfast we were lucky to have the same server, Flavio! He knew our drink orders by the second day which was extremely impressive given how many people were at the resort. Villa Del Argo was a wonderful family friendly resort, and I hope to return in the future!