Villa del Arco Beach Resort & Spa

Our big family loved our experience at Villa del Arco! Our server by the pool Eduardo made sure we always had fresh drinks and ice, and even helped us drink the rainbow! At the breakfast buffet we had Elizabeth as our Waitress and she remembered our drink orders and was amazing! Our family loved the shows at the sister hotel and went almost every night. Great experience and great people!

Outstanding, detail oriented and friendliest service throughout the del Arco resort. We look forward to starting our day with breakfast served by the incredible staff at El Patron: Gloria, Immanuel, Flavio, Elisabeth, Carmen. The pool servers, Javier and Freddy, are equally as incredible and accommodating. The food is delicious and prepared with fresh ingredients at each of the restaurants but the dinners at Neptune are our favorite! You are greeted by the beautiful and talented hostess, Escarlet, who instantly makes you feel welcomed and taken care of throughout your dinner. The manager and servers (Eddy) also take great pride at making sure your dining experience is enjoyable.

The review is in two parts. One very good and one not. The resort is lovely. Well maintained with excellent rooms and suites. The staff were very friendly and accommodating. The food and drinks were very good. BUT … When you check in a 10,000 peso charge is mad against your credit card for expenses during the stay. You are told that the charge is a “hold” only, and when you leave any charges will be debited against the originally held charge and you will receive the remainder credited back to your credit card. Something went wrong … Visa paid 10,818 pesos to the resort two days after we checked in. First problem my receipt shows 10,000 pesos not 10,818. Already overcharged by 818 pesos vs. my receipt. When I checked out my bill was 5,200 pesos which was also paid by Visa to the resort. I only realized that both were paid when I got my bill a month later. All communications with the hotel were deflected by “you will get the credit - it just takes a few days”. I asked for them to check their accounting department, which they would not do. I was finally ghosted by customer service and a detailed letter to the hotel manager was ignored. Thus, I am out about $575. Visa will not reverse the charge since they say the hotel says it was a legitimate charge. Please, please check your credit card statements while still at the resort to ensure this doesn’t happen to you.

I have been coming to Villa del Arco for many years. The staff is always very helpful and cheerful especially the bell-boy Mariano who I have relied on often for years. All the restaurants are excellent and we find that we enjoy the all-inclusive as opposed to dining out on most nights. The concierges are also very responsive, especially with dinner recommendations and reservations.

Edwing was our pool server for the week and he was PHENOMENAL!!! He was very attentive and catered to our every need. Not only was he a hard worker but he was so kind! I'll miss him :)