Four Seasons Hotel Cairo at Nile Plaza

After a full day at the Egyptian Museum we stopped into the Four Seasons hoping to find a table for dinner. We met Mr. Kamal Walid at the Concierge Desk who accompanied my wife and I to several of the hotels' restaurants searching for a table until he could finally procure us a table at the poolside restaurant and bar where we enjoyed a lovely meal and service. Our experience was incredible because of Mr. Walid. He is an astounding gentleman and representative o The Four Seasons, a true asset to the hotel. Because of him we would book our next stay in Cairo at The Four Seasons.

This 4S is probably not as nice as many, but it’s still the gold standard in Cairo. We had a premium Nile view king for four nights and it was fine. Only complaint is a lack of horizontal space in the room—no place to put packing cubes, etc. Great location. Nice breakfast. Ate at the Italian resto on Valentines Day. There was a set menu which was a bit too much. Also ate at “8” the Asian-themed resto. Food was good, but service seemed a bit confused. Lobby bar is very nice, as is the bar above the pool area. Beware though . . . Cocktails and imported wine are extremely expensive. All-in-all a pleasant stay, if a bit underwhelming.

A Truly World Class Hotel located ideally in Cairo. I can’t recommend this hotel enough. One of the finest I’ve visited anywhere in the World. Staff went out of their way to assist. I emailed a request through in English and Salma Ahmad answered swiftly enabling my wishes and everything was arranged with style and elegance. If you are looking for the best hotel in Cairo… Stay here.

5 star Four Seasons- this does not deliver anywhere near a 5 star experience. At the beginning of a 5 night stay I was thinking of 4 star recommendation- this changed rapidly. Breakfast service is best described as ‘chaotic’ and I struggle to give any positives. We were left to stand and wait by an uncleared table on every visit- table was not set up even after waiting. Guests were collecting their own cutlery from a disorganised service. One morning after waiting for a table- we came back from the buffet to find our table ‘given away’, even though we had coffee and juice in place. If you wanted a plate to get some pastries- they never existed unless you asked. Room service was really below par to be honest. Bedding was made- upside down- I’ll post a photo. We came back after a day exploring at 3.10 and no room service. Room was as we left it. I contacted room service, I was told that that it’s up to 3pm that rooms are s serviced. The duvets are very old and lumpy. Our balcony door- room 2811- had issues from the start. The handle came off and we reported this twice. A maintenance person came to fix it and we went out leaving him. We came back and the whole mechanism fell out- to be fair, we were offered another room, but we were checking out the following day. We slept with an insecure door. The furniture on the balcony is dated. To sum up what other guests have commented on- Reception staff are great. The other staff are talking in groups or on their phones. No concierge help outside the hotel, no showing to your room- you find your own way and are expected to figure out lights etc.

Our stay at Four Seasons Hotel Cairo at Nile Plaza was outstanding in every way. The hotel is impressively large, yet it never feels impersonal. Instead, it combines grandeur with elegance and a sense of history that gives the entire property a very special atmosphere. The team delivers service at the highest level – attentive, warm and genuinely dedicated to making every moment seamless. You feel valued from arrival to departure. The rooms are spacious and extremely comfortable, with wonderful views over the Nile and the city skyline. Waking up to that panorama alone makes the stay memorable. An exceptional address in Cairo – I would return anytime without hesitation.