Marriott Mena House, Cairo

We stayed at the Mena House for a short 3-day visit to see the Pyramids and GEM. We were super impressed with the property, its location, its history and most importantly the very friendly and helpful staff. We arrived at Cairo airport around 3am. We’d pre-arranged the “meet and assist” arrival option through the hotel “guest relations” team. A guy met us with a name sign as we got off the plane and literally breezed us through the immigration/customs process. It was definitely worth the extra cost (~$30 pp + the $30 pp Visa) as he handled our Visas and all interactions and then walked us out to meet our van transfer. We set up a private van transfer through the hotel — although that missed the mark a bit as far as the vehicle condition. When I pointed that out at check-in, the manager on-duty immediately offered to make it right by offering to comp our return airport transfer with his apologies. We were impressed and appreciative to say the least! What a great way to set the tone! We booked a “premium Pyramid view room” and that did not disappoint. The view was as promised which made for an amazing backdrop each day and night. We were traveling with our son and requested that a rollaway bed be already set-up in our room before arrival and they did just that. We had lounge access and the breakfast buffet included for our stay and both were a great plus! The lounge: was great for an evening glass of wine or fruit, snacks or cold soft drinks 24/7. The breakfast buffet: was perfect each morning for made-to-order omelettes, bread, pastries, meats, etc. We mostly played it safe with fully cooked eggs, meats, bottled drinks, and no ice and had no problems with the food. The service at the restaurant was excellent especially one of the main breakfast hosts Mohammed. The hotel’s proximity to the Giza plateau and new GEM made this the perfect (really only) spot for a couple of days of tours. The grounds were nice, very well kept and perfect for photo opps. Sadly the Pyramids light show is not functional right now but hopefully will return soon. There was a wedding on-property on the Friday night of our stay and honestly although there was loud music blasting until 11pm it wasn’t really a disruption and added to the vibe. The pool was nice and not too overcrowded (although the small kiddie pool did fill up from time to time). The pool chairs on the other hand were pretty full with guests roasting in the sun. There was poolside service for towels, bar food, cold drinks and umbrella set-up. The dinner at 139 Pavilion was great albeit a little slow! I got the shish kebab and they brought a whole grill to the table. Same for my wife’s entree. The rigatoni was a “safe” dish our kid enjoyed. We also ordered room service dinner one night including the hot mezeh and that was really good too. We had a 3:30pm flight from Cairo so we placed one last room service order on the way out and had them box/bag up the food for us to take to the airport. I just can’t say enough about the level of service from the staff. Almost everyone we encountered was pleasant and helpful. At the pool there was a manager in a suit walking around in 80 degree heat asking guests if we needed anything. Same at the restaurant. It was a pleasure to tip for such good service. Plan to bring a bunch of $1’s and $5’s for tips. For our departure, the hotel arranged a ride to the airport for us in a new 2026 “Uber Black” style ride.

We traveled with our son and daughter-in-law. We had the rooms that faced the pyramids and it was simply wonderful. Both families are elite members and would definitely rate this hotel as one of the best. Service was excellent. Grounds were gorgeous and tranquil. After hectic days sightseeing in Cairo, coming back to this hotel was a relaxing respite. As families that love to explore local dining, we actually never left the grounds at night. The hotel has three restaurants and we enjoyed all of them. A very relaxing stay with a wonderful staff.

Once you step out of the hotel, the Giza/Cairo experience can be noisy and chaotic at times. However, the hotel provides an insulated experience complete with calming and well manicured gardens, pools, and an all day restaurant with direct views of the pyramids. It almost does not look real when sitting at breakfast looking over the water and seeing the pyramids. The original site of the hotel is old and the furniture and rooms themselves show some wear and tear but we spent very little time in the room itself. The rooms are spacious with a large balcony. We were upgraded to a partial pyramid view (just looked to the right and the pyramid is visible). Breakfast featured a large selection at the buffet, including western, asian and Egyptian items. The views at breakfast were the highlight of the stay. The hotel itself is spread out and at times was a little disoriented when trying to walk the halls or find the other restaurants. The Indian restaurant had a nice atmosphere but a little disappointed with some of the dishes and very slow service especially when waiting for the check. Otherwise, this was an excellent stay and would definitely recommend it as a base for exploring the area (and not having to deal with Cairo traffic).

Beautiful grounds and so convenient to tour the Giza complex and GEM. We had a great experience at this hotel. The rooms were ready on arrival and we received a warm welcome including a cake to celebrate our anniversary as well as fruits and snacks in the room on arrival. I used upgrade certificates and got a confirmed upgrade to a pyramid view room, and they upgraded our second room as well in order to provide a connecting room for our kids. The elite lounge was perfect - wine and beer as well as an impressive spread of warm and cold small bites as well as breads and desserts. The breakfast buffet, whoa! So much variety and such a lovely location with a view of the pyramids. The pool attendants were fabulous. Very attentive, but not pushy so it was easy to order drinks if wanted. Also brought around small complimentary snacks. My kids loved the Freska and enjoyed hearing the background of the traditional beach treat. The hotel does seem to be a popular wedding venue. The hotel warned us, and it wasn't too bad but 2 of the 3 nights we stayed there were outdoor weddings with loud music until 11. The first wedding actually built a wall that obstructed the pyramid view from the breakfast restaurant. If that had been our only night/morning I would have been pretty dissapointed.

Absolue scam ! There are tens and tens of workers in the gardens, the gardens are not even walkable because of a wedding preparation. What is the point booking a 5 star palace at 600USD per night for so much incovenience ! That is so unprofessional and a total lack of respect. So irrespectful for the guests. The breakfast even had to be relocated to another restaurant... We have cancelled our trip and leaving after one night. So be advised that this is the worst experience we have ever had ! Shame on you Mena House