Marriott Mena House, Cairo

Tradition meets modern service with fantastic views of the pyramids. Simply nothing to complain - from extraordinary friendly check-in incl a day room as our rooms haven’t been ready to the extra mile and a special entrance to the pyramids. Staff is outstanding friendly and the pool area a welcome resort within the hotel to relax after tons of culture over the day. We can only recommend Mena House

We would like to express our sincere appreciation for the exceptional support provided by Mr. Mohammed Fawzi Tamer during our recent stay. During a challenging situation we experienced with transportation at the exit, Mr. Tamer stepped in and assisted us with remarkable professionalism, calmness, and efficiency. His ability to handle the situation smoothly and his genuine willingness to help truly stood out. Beyond simply resolving the issue, he demonstrated the essence of true hospitality. His attitude, courtesy, and sense of responsibility reflected the highest standards of the hotel industry, and it left a lasting impression on us. It is rare to encounter someone who combines professionalism with such authentic care for guests. We strongly believe that Mr. Tamer is a valuable asset, and his dedication deserves recognition. Please extend our heartfelt thanks to him.

Location truly makes this place stand out—I absolutely loved the view of the pyramids from throughout the hotel, especially from my balcony. While the service at one of the restaurants initially fell short, guest services responded quickly once informed and handled the situation very well, which I appreciated. The club lounge was definitely worth it, offering great snacks and drinks in a relaxing setting. We also arranged a guide through the hotel, and it turned out to be an excellent decision. The guide was knowledgeable, engaging, and shared plenty of fascinating insights that really enriched our experience.

stayed for 3 nights in March - had a 'garden view' room which was unfortunately right at the entrance to the hotel, so it was very noisy. If you're going ask for one nearer the hotel entrance doors rather than the gate area. Views from the back of the Pyramid made you feel they were in your garden. Only spoiled by a wedding, which was behind a huge wall construction, obliterating the views if you were unlucky enough to be sitting in front of it. And of course, being a wedding, it was very noisy. There was another wedding on the lawn by the pool also - so more structures and disco noise. The next day, thankfully the huge blocking structure was removed. But replaced by another much smaller one, for another wedding, so more disco noise. So remember to ask if they have a wedding or event on during your stay, there may be more than one at the same time! POSITIVES... staff in the restaurants/pool area and cleaners and gardeners were exceptional THANK YOU. The food was also fantastic and an amazing breakfast buffet. Wonderful pool area, wifi wasn't good down in our room and in fact on the last day we didn't have any, and the tv also wouldn't work, and they couldn't fix it .

I wish I could say that my stay at Mena House was amazing, but unfortunately I can't. Prior to my arrival I asked to make a birthday dinner reservation at a table with the best possible view of the Pyramids. I was told a reservation wasn't needed, despite there being a reservation option on their website. Upon arrival I saw that a huge structure was being built that partially blocks the view of one pyramid and completely blocks the view of the other pyramid, so I guess that's why they weren't encouraging about booking a reservation. Additionally, in my pre arrival email I mentioned I was visiting for my birthday. They responded offering to "make it memorable" with decorations and a cake, none of which happened. In fact, there was zero recognition at all, which is unusual for any hotel, but especially for a five star hotel. Don't offer things and then not follow through. To add insult to injury, I had dinner at one of the properties restaurants, I made a reservation and mentioned my birthday. The table next to me were celebrating a birthday and they got acknowledged but...not me. Also, my flight was delayed and I arrived at 10:50am. My VIP pyramid access was at 10:40am and the guy at the front desk could not have cared less. The AM Habiba heard and came out and saved the day. She is amazing and she was the only good thing about my stay. The property is beautiful, but the rooms are dated. The spa was nice, and the people there were lovely. You have a view of the pyramids, but you can get that at other hotels too. Hopefully other people will have a better experience than I did.