Marriott Mena House, Cairo

Fantastic staff was the highlight of our visit, beautiful grounds, a variety of good food options, rooms are very nice and clean. Maha was very helpful and kind and our server at dinner was also great though sadly I can’t remember his name.

You can't beat the location but that's about it. And, you can't make everything about money. We had our fare share of issues with little alternatives. To start, were sent an email a month in advance that there will be a wedding on one of the nights of our stay and that there will be noise at night. Then only a couple of days in advance, we were informed that there will be two weddings and we should expect noise in two consecutive nights. There was no option to help with the noise or any complimentary amenities provided. After we reached the room, for one of the rooms the lights were not working. After calling them, they sent someone to fix it. They fixed it but it broke again in 20 mins. They sent someone to fix it again. Finally it was fixed. We then noticed there there was a gap between the doors and no matter what you try there was a lot of noise coming in to the room, just from the road, eg cars, honking, etc. On top of that, the wedding noise was unbelievably loud and went on till 11PM. For two consecutive nights. We requested for room on the other side of the building which had views of the pyramids but they said we need to pay a substantial about for them to do that. We were already paying about $700 for a night per room and didn't want to add to our cost. We also complained about room AC/fans not working, bathrooms not having utilities. You expect better from a 5star Marriott costing so much! They have 3 restaurants. Only one opens for breakfast and lunch. Moghul and Alfredo were fine but 139 restaurant is an absolute shambles. They have amazing views of the pyramids but the service is absolutely horrendous. We once sat for one hour, asking them to clean the table without any luck. It's just unbelievably bad. When we complained about it while check out, they offered us a $50 discount from a $8500 bill. Like in everywhere in Egypt. staff are looking for tips all the time. Staff behaviour in the bar wasn't they great. They keep asking you for your nationality for some reason. All in all, it's a property in an amazing location. There is nothing else quite like it near the pyramids and I guess that is why they are milking that cow so well!

We enjoyed every moment of our stay. Take a few minutes to read about this historic hotel before you stay here as it will make you appreciate it even more. Everything was perfect. We especially enjoyed the breakfast buffet. We were able to get a table in the gardens overlooking the pyramids.

Surprisingly poor experience. Oddly the hotel seems to only care about the weddings it hosts with loud base audible anywhere in the hotel. Hosted weddings each night of our stay which rendered majority of the hotel unusable. Heard base in our room all night. Good location and service but the fact that we couldn’t get a goods nights rest or find a place in the hotel without thumping base of a wedding ruined it.

Amazing experience staying near the paramydes Our room had the best view, it was quite and the staff did everything to make our stay a unique experience