Marriott Mena House, Cairo

Interesting old hotel with fab views of the pyramids from the garden. We enjoyed an evening meal and breakfast outside with pyramid views and live music in the evening, staff were friendly and accommodating giving us the best available seats. Bathroom maybe a bit dated but also part of the charm, room and hotel spotless and we had a good nights sleep. Quite expensive to stay but an iconic location, food and drink were very reasonably priced and service was excellent

This hotel very good and comfortable

From the moment you arrive at Mena House, you immediately feel the authenticity and timeless charm of this iconic hotel. Our experience started with Ahmed at Reception, whose warm welcome set the tone for an unforgettable stay. A special thank you to Monica, the Guest Relations Manager, who truly took care of us throughout our visit and made us feel exceptionally valued. Our first evening dinner at 139 Pavilion was outstanding. The experience began with Suzy’s welcoming smile and continued with the attentive service of Ahmed, Adham, and of course Special recognition goes to Mr. ashraf and Mr. Karim, the managers in charge, whose leadership and attention to detail were evident throughout both evenings. We also enjoyed a wonderful treatment at Saray Spa, where Abdullah provided one of the best spa experiences i had. At the pool, Mustafa and Hesham consistently surprised us with their positivity, professionalism, and willingness to go above and beyond to ensure we were comfortable and enjoying every moment. Breakfast was exceptional, but the true highlight was meeting Madame Amal. Her warmth and kindness brought back childhood memories of my very first visit to this hotel many years ago. She is truly the cherry on top of an already remarkable experience. Mena House is much more than a luxury hotel with breathtaking views of the Great Pyramid of Giza. It is a place filled with people who genuinely care about creating unforgettable memories for their guests. Thank you to the entire team for making our stay so special. We look forward to returning very soon.

I bring group tours to Egypt, and this year was sad that Mena House had gotten so expensive/difficult to work with that our group couldn’t stay there, so it was a nice surprise when I returned for a personal trip that there were rooms available on points. This property is so peaceful and beautiful and the view is next level. I just stayed for 5 nights, and was very well taken care of by every staff member I interacted with. Being there on my own also afforded me the opportunity to use their private vip service for the pyramids, twice, which was also an awesome way to enter the Giza plateau. I will say that the breakfast buffet has gone down a little in quality, but their Ful and Shakshuka was amazing, and there’s nothing like dining with the pyramids. I just wanted to say thank you for the excellent care received recently, and I hope that the sales team for groups is easier to work with in the future so that I can bring my groups back again eventually for more than just dinner. I also recommend the Indian restaurant which is very tasty!

Dear Marriott Mena House Team, First, I would like to take this opportunity to thank everyone for making our stay at your hotel, as always, truly unforgettable. The hospitality we experienced reflects Marriott’s high standards and the strong leadership that ensures attention to every detail in this remarkable property. I was also pleased to see the Green Star certification and the environmental and sustainability initiatives that demonstrate your commitment to protecting our planet. Allow me to express my deepest thanks to Mr. Michael from the Reservations Team, who made a wonderful first impression of your esteemed hotel. He was very patient and demonstrated genuine empathy while assisting us in resolving an issue with the Bonvoy app, which was successfully resolved. Samer from Reception provided an excellent check-in experience with a warm smile and exceptional efficiency—it took only two minutes! He clearly explained everything we might need during our stay and kindly offered us a room next to the one we had during our last visit, which was a very thoughtful gesture. It was also a pleasure to see him again during our check-out, which was equally smooth and quick. The room was ready upon arrival, with a baby cot and extra bed already arranged. It was very clean, well-prepared, and pleasantly fresh. I would also like to commend your excellent housekeeping standards. Special thanks to Nada and Ahmed, who were outstanding—always well-groomed, smiling, and highly professional. Breakfast remains our favorite part of the day. As always, the variety was excellent—fresh, clean, and beautifully presented, with a pleasant atmosphere and a lovely view. The staff made it even more special. We were pleasantly surprised when Ms. Amal recognized us and even remembered our daughters. Her warm welcome truly made us feel at home. Everyone in the restaurant demonstrated great professionalism and a genuine desire to make our stay memorable. Many thanks to Amal and Chef Sameh, who personally ensured that everything we needed was available and kindly offered our daughter fresh waffles and fruit. She was so delighted that she insisted on taking a photo with him, which was a very kind gesture. Special thanks also to Mohamed, Youssef, and the entire team. The swimming pool was, as always, perfect. The staff were attentive and well-trained, always focused on guest safety and comfort. The snacks and food were also very good. Finally, thank you once again for maintaining Marriott Mena House as such an unforgettable place to visit. We always look forward to coming back. Warm regards, Mohamed Ahmed