Bahia del Duque

From the moment we arrived, the staff set the tone for the whole stay. Valentina checked us in, spotted we hadn't eaten, and booked us a table at Upalupa without a second thought. Marcos carried our bags, showed us the room, and offered to wait while we got ready before driving us to the restaurant by buggy (golf carts that zip guests around the grounds). He didn’t just drop us off, but stayed with us until we were greeted by the restaurant’s host to personally introduce us. That warmth carried through every interaction — Pamela and Johannes at breakfast were equally wonderful, and you could feel how much pride the whole team takes in the place. The room (531, garden view, fifth floor) was spotless, spacious, and the bed was enormous. Housekeeping was always done before we were back from breakfast, and turndown was just as reliable. It was my husband's birthday, and the hotel left a card, chocolates, and wine — a genuinely lovely touch that meant a lot. We booked spa treatments by email a few weeks before arriving. Andra replied promptly, and was there at reception to greet us in person when we showed up — she even remembered our exchange, which felt really special. The 90-minute Thai massage is absolutely next level. Highly recommend. One honest note: the outdoor spa facilities don't quite match the rest of the hotel. The treatment rooms are immaculate, but the spa pool, saunas, and women's changing room felt a little unloved. One shower was overflowing, and the infused water station was nearly empty. It's a small thing, but noticeable against an otherwise flawless standard. The views are even more stunning than the photos, and the hotel never feels crowded, there's so much to explore. Just worth knowing it sits on a steep cliff so mobility could be a consideration — though buggies and staff are always on hand if you need them. We will definitely go back in a heartbeat.

Stayed in Casa Ducales. Our 3rd visit we love it. Beach Club is our absolute favourite restaurant and one of the main reasons for choosing the hotel. We brought our teen son and his friend last year and couldn’t get a reservation over Easter at the beach club as we weren’t resident and hotel was busy. So decision made we will now always stay with you. As eating lunch at the beach club makes our holiday. Staff are excellent. I didn’t have a great spa experience and wrote a comment on the Bahia Del duque spa trip advisor page. These comments don’t appear to being read by management. It’s a shame. As I won’t spend money in the spa when we return to Casa Ducales. Looking forward to our next visit.

We had an enjoyable holiday at this superb hotel. Very good choice of restaurants , food was generally excellent. We stayed in a Casa Ducales room, which had its own breakfast area and offered afternoon tea , with drinks and snacks in the evenings. Beautiful grounds and several pools made staying at the hotel during the day a pleasure. The hotel staff were always helpful and efficient. We have stayed at other, less expensive , hotels in Tenerife, but this one was the best by far, and we have already booked a return visit.

Such an amazing hotel with staff that were very conscientious and professional. We had only a 4.day stay and it really was.not long enough to explore the vast amount of services and activities the hotel had to offer. It was very peaceful and immaculately maintained. We plan to return.

A very beautiful hotel with exceptionally friendly staff. They always take time for their guests, and seeing everyone dressed in traditional Spanish clothing is a lovely touch that adds to the atmosphere. We can highly recommend this hotel. Although there are quite a few steps and pathways outside, the property itself is enormous and very well maintained. The gardens are beautiful, and there are no fewer than seven pools and water areas to enjoy. > Another thing that stood out to us was how kindly animals are treated. In many hotels, dogs are welcomed in a friendly manner, and cats are also cared for and fed. We believe this deserves a special compliment as well. Overall, a wonderful place to stay, with great hospitality, beautiful surroundings, and a warm, welcoming atmosphere. Highly recommended.