Bahia del Duque

Returning guests of many years. What makes us return the staff. So friendly work exceptionally hard to make guests feel at home . Breakfast buffet is an experience. The Brassiere is in our opinion the best at the hotel essential to book . We will return looking forward to it .

The hotel and staff are amazing. It is a must if staying in Tenerife. We shall return. Best hotel in Tenerife without a doubt.

I would have rated this stay 3 stars but the poor handling of my complaint by management has left a bad taste. This was our second visit and certainly our last. First time it was very nice. This time, 4 years later, it was all a bit meh. We knew that the food in the restaurants wasn’t great from the last trip and that there are some very good places to eat nearby but the whole place felt tired. It feels dated and like its best days are behind it. Towards the end of our stay is was clearly too busy for the staff to cope. I had to tell reception that there was a bad smell coming from our toilet in our room (one of two rooms we had). It was temporarily fixed on each occasion but returned the following day and that meant I had a considerable amount of my stay with an unpleasant smelling room. The main issue I have is the way management approached the issue. I received an email 48 hours after leaving with an apology and the offer of an upgrade next time I return “subject to availability”. I found that insulting. I would avoid this place

We stayed at the Bahia Del Duque for 5 nights half board. Check in was easy and we were both offered a complimentary drink in the bar opposite reception which was a nice touch. There are also complimentary sweets you can help yourself to opposite the reception desk. We were then driven with our luggage in a golf buggy to our room, number 317. The room looked exactly like the pictures on the hotel website (a deluxe room). The let down however was the balcony. The hotel website mentions that the deluxe rooms will have either a balcony, terrace or french balcony. This room had what we would describe as a balcony that was fully enclosed by glass. We’re not sure which category this falls into. There were glass windows that could be opened however each open window still had a mesh covering across it. It felt like a hot and slightly smelly greenhouse. There were 2 wicker chairs on the balcony also. The balcony gave zero privacy as it directly overlooked the room next door however that room had a large terrace with sun loungers. The worst part of our balcony however was that there was a large crack in one of the windows. We don’t know how this could have been overlooked as it was very obvious. We rang reception and requested to be moved. We were told that there were no other rooms available in the hotel that night and we could only be moved the following day. We declined this and asked if there was anything else they could do. We were told we’d get a call back in 5 minutes. After 15 minutes and no call, we rang reception again. A different person put us on hold for several minutes. We got quite irritated by this so hung up and called reception again. Eventually we were offered a different room (418). We went to take a look at it, and this room was also a deluxe double but much nicer and with an open balcony with padded seats and a table which we decided to take. The rooms have lovely amenities and Molton Brown shampoo/conditioner/ body wash and body lotion which has the most beautiful scent. There is a box in the bathroom with really useful bits in it such as cotton buds, a sewing kit, comb etc and on arrival there is a little tin of chocolate covered banana chips for you to snack on. You’re also offered complimentary still water every day and there is a mini bar with a price list if you want extra drinks. The rooms also come with air conditioning and a ceiling fan. The air con was only ok - we’re not sure whether it would fair well enough in the hotter summer months. At nighttime there is a turn down service where they leave you padded slippers to wear in the room and a complimentary chocolate each night on your pillow. The TV has lots of channels including British ones such as BBC1 and 2, ITV and Channel 4. There are a number of pools to swim in with plenty of very comfortable sun loungers to use which have thick pads to lie on. We only swam in one of the saltwater pools during our stay (pool K as labelled on the hotel map). This pool is not heated however it wasn’t unpleasant to swim in. In the morning we were offered fruit kebabs to snack on. At lunchtime we ate a couple of times at Burger Bar Azul where the food was very good. During our stay we ate at the Gastro Lounge Las Villas, La Brasserie Terrace, Sua, La Trattoria and Alisios Market Food. All these restaurants were excellent apart from the Alisios Market Food. We ordered the creamy oat rice, yellow curry and mini vegetables which did not taste at all pleasant. We were also offered a small beetroot soup in a cup which did not taste great. From the looks of other diners this soup did not go down well generally. Highlights however was the La Brasserie Terrace where we shared a chateaubriand which was perfectly cooked and we had some truly delicious sangria, Sua where we enjoyed the grilled goats cheese salad and La Trattoria where the pizzas were delicious. We would advise you email in advance to reserve tables at any of the on site restaurants. Breakfast is served in the El Bernegal restaurant where is a huge variety of food and drink. The resort feels overwhelming large at first and we were given a map to help us to navigate our way. There are lots of sloping paths and steps however you do start to get your bearings quite quickly. You can also ask staff to arrange for a golf buggy to take you wherever you need to go within the resort which is a great service. At the bottom of the resort there is handy access to the public beach and there are supermarkets/shops within 5/10 minutes walking distance of the resort for buying snacks and drinks etc. Negatives - the first room we were given and the initial handling of our request to be moved plus our meal at Alisios Market Food. Positives - lots of complimentary touches such as water in the room, chocolates on the pillow, Molton Brown toiletries, the golf buggies, the pool areas, the super comfortable padded loungers and very friendly staff who are always incredibly polite and helpful. We don’t think we would return to this hotel because we don’t have plans to go back to Tenerife however it was nice enough for what we wanted - a smart hotel and winter sun.

Good things; Facilities are excellent, beds comfortable, rooms spacious, and breakfast is great. Location is ideal. Staff very friendly. Architecture and setting is top class. Bad things: our room had clumps of someone else’s hair after cleaning on our first day, we informed reception who where horrified at the photos, sent someone to clean it and then the next day we had even more hair again!! It was on the towels etc. Disgusting, as it had to have been brought in from someone else’s room - indicating dirty cloths are dragged from room to room - wiping down the sink and depositing someone’s hair on top of the hand towel (photo attached). Another cleanliness issue was the beach beds are often damp and mouldy under the white cover. And the beach bathrooms were always in a state, not serviced often enough. Unacceptable in a 5 star. The walls are paper thin. The room next door has a crying baby all night and the hotel didn’t have a solution until the next day for us - we moved rooms and then we had same issue ; you can hear the guests either side of you using the bathroom, coughing, alarms etc. really loud. Very disturbing. In addition in this new room we could smell cigarette smoke coming through the vents in the bathroom which made the room stink, we discovered this was the room below smoking on the balcony with the doors open. We weren’t informed that you need a reservation for the hotel restaurants and there were two nights where not one of the several restaurants could accommodate 2 people for dinner - despite most tables being empty. It’s frustrating as we had to leave the hotel both nights. So if you go - book all your meals in advance. The hotel staff were kind when dealing with us but to be honest it’s just not acceptable to charge full price for a 5 star. They apologised but I still paid 450€ per night for a dirty & noisy followed by a noisy & smelly room? No money taken off the bill. A free pass to the sauna, and that was it. Because of the issues with the first several days we decided to extend our trip so we could enjoy it. We asked reception for a good rate given everything we had put up with and they returned with an even HIGHER rate for the room. The hotel will apologise, and look sympathetic if you have issues but when it comes to putting their money where their mouth is - they won’t. The hotel is one of the most expensive you can find in Tenerife, so to have issues like that and still be expected to pay full price is just crazy. We stayed 5 nights in the Bahia del Duque and then checked in to another 5* hotel across the road which is 160€ per night cheaper !! The other hotel (Vinci) is not in as perfect location as the Bahia del duque, but it is overall far superior in my opinion. Clean and quiet. Better in-room amenities, better layout. Bigger, more stylish rooms. And amazing sunset views.