Bahia del Duque

Returned again to this hotel having gone elsewhere. They were in the middle of a renovation programme which meant the room choice 9at booking) was curtailed which was disappointing but we did get what we booked. Positives are location, service (we recognised many familiar faces in the staff and they really care about the guests), excellent breakfast and privacy. They do a fantastic job of keeping non guests out of the hotel. Loads of small touches help- when you arrive they take your name at the gate so by check-in they have already organised bags, help yourself to pool towels (none of the hand a card in rubbish), welcoming gifts etc This is a large hotel over multiple levels on a sloping site- there are buggies but I wouldn't recommend for limited mobility. The wine bar and having a drink on the terrace before dinner is lovely and peaceful, later on there is entertainment which is mediocre but not really what you are there for and the other bars are good. The grounds are lovely and well kept, there is an overwhelming feeling of spaciousness with shaded areas, plenty of pool space etc. However you may need to make friends with resident black swan who will eat food from your hand if offered.... Overall a really relaxing, unpretentious hotel with great service

I had wanted to stay at the Bahia del Duque in Tenerife for years ever since visiting the nearby Anthelia palace hotel with my parents when I was younger. It always seemed so grand and luxurious from afar, so I was excited to finally experience it. While we had a fantastic holiday overall and stayed in a lovely, spacious sea view room, the kids club was nice and the hotel had a sweetie bar that the girls loved but we were left just a little bit underwhelmed. The overall service and personal touches simply weren't there. A few areas where it fell short of expectations: Breakfast chaos: Breakfast was extremely busy and the staff were clearly overrun. You had to actively hunt someone down just to get a coffee ordered. Lack of pool service: There was no pool service whatsoever—no one came around asking for drink orders or helping with sunbeds and there was one member of staff at the pool bar, who was just over run with fruit smoothie orders! We waited 40minutes for a Gin and tonic at the bar! Personal attention: There was a distinct lack of attentiveness overall. The staff didn't remember us from day to day and no personal interaction on how’s your day etc. Ultimately, it felt like it was lacking the extra layer of luxury and personalized care that comes with the title "Leading Hotels of the World." A beautiful property, but the service needs an upgrade.

DO NOT Book this hotel!! My husband had a medical emergency and we were forced to cancel our reservation. Even with a note from the doctor supporting our claim that my husband is unable to travel, the hotel refused ANY refund or credit. Rooms are very expensive and it’s supposed to be a five star hotel. They could care less about their guests. Would never recommend this hotel. They are thieves.

An excellent experience all round at Bhai del Duque. We stayed in the Casas Ducales part of the hotel which felt special and peaceful. The extra perks offered in this part of the hotel (afternoon tea, evening canapes), and the private breakfast terrace and lounge make it well worth the extra cost. Our room enjoyed a sunny sea facing walk-out balcony which was lovely. We experienced mixed service during our stay but the service from Tomas at Casas Ducales was outstanding. Thank you, Tomas, for your professionalism, knowledge, and enthusiasm – you are a credit to the hotel. We ate at the hotel’s Beach Club, Brasserie (with excellent service from Tania), and the Italian restaurant, all of which were good. We would highly recommend Bhai del Duque, and have already booked a return trip for some winter sun.

Our second visit to Bahia del Duque and already looking forward to the next visit. Staff are exemplary. Facility’s are good. Breakfast is fantastic. The choice of restaurants is good.