Bahia del Duque

From our first day we had a problem with ants in the room, thus was treated 3 times but the problem still persisted The sockets in the bathroom did not work with the hairdryer we had to insert card in the socket in order for us to dry out hair No rail on wall of bath for getting in and out Our coffee maker was faulty which highlighted the problem was the sockets on the wall were faulty too, very inconvenient as we had to charge from the only working socket at the bedside Lack of information on how to get to the restaurants and facilities from our reception until we asked, we were given an map to find our way I suggest that this information be put in folio in the room No TV except for news in English The only member of staff we had an issue with was a lady working g at the pool bar, I asked if our drinks could be brought to us, a few sun-beds along, she said she didn’t have a waiter so I had to make two trips to bring our drinks and she had a very grumpy attitude and never smiled. Apart from these issues your other staff including the restaurant staff were exceptional, polite and professional a credit to your hotel.

This is a lovely hotel but was not told it’s dog friendly and there was a lot of dogs when we was there.. Outside restaurant are so overpriced because of location.. Staff are lovely and helpful.. Glad we was leaving when we did as 200 people arriving for convenience so at 4pm the main pool area was cleared of sunbeds and felt unwanted .. My advice when booking ask if any large groups are arriving..

Outstanding hotel, several fabulous and varied pools with plenty of sun beds, staff are very friendly and attentive, restaurants are all top quality with plenty of variety, rooms are spacious and the whole hotel is spotlessly clean, already planning a return visit asap.

Can’t say enough about this lovely hotel. The facilities , location and ambience are the best but what’s really makes this hotel special are the staff. They are polite, efficient, and can’t do enough. I would highly recommend this hotel. We stayed in the Ducalas part and I would give 5 stars to all of them

We have just returned from a week in the Bahia del Duque . It was our second visit . It’s a beautiful hotel , so peaceful . There are so many different areas - steps , pools , sitting areas , bars . Very atmospheric and although the hotel was very busy , it didn’t feel that way , except possibly at breakfast . Room was lovely , pools amazing . Beach just across a pedestrian path . The hotel is situated in a lovely corner of Tenerife , away from the noise . The only downside for me was the quality of the restaurants . Kensei and Nub which are restaurants associated with the hotel and on the hotel grounds were excellent . But the other actual hotel restaurants veered from acceptable to awful . Upalupa just outside was awful . Tasteless dry food , dressed up to look nice . Must have sat in a fridge for days . Sua no better . La Brasserie was ok . What maddened me were the prices . I’m happy to pay alot of money for good restaurants -Nub and Kensei are not cheap -but these restaurants I felt are taking advantage of hotel guests with poor quality food , dressed up with nice surroundings and good service . Be aware . Other than that , I could not fault the hotel . Staff were friendly and helpful . I would go back but I wouldn’t eat in the hotel .