December 11, 2017 for 3 nights for 2 adults.

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Gran Meliá Palacio de Isora in Canary Islands, Spain

The aquamarine swimming pools of Gran Meliá Palacio de Isora are a stark splash of color against the volcanic peaks of Spain’s eternally sunny Canary Islands. In this vast compound, both couples and families find the epitome of a perfect beach holiday. Opting for Red Level Service adds a personalized aspect: Couples enjoy adults-only access to pools and lounges, special rooms with a terrace hydro massage bathtub and VIP access to resort activities. At night, chill out with lounge music on the beach or more lively fare at the disco or piano bar.

Walk along the shoreline in the shadow of Mount Teide. Snuggle into a sandbank – the afternoon sun warms the dark granules into a natural spa treatment. Swim across some of the property’s 25,000 square feet of pools. Order a frozen coconut concoction with an extra shot of rum. Reserve a teppanyaki table for a culinary dinner show.

Location of Gran Meliá Palacio de Isora

Gran Meliá Palacio de Isora
Avenida Los Océanos, s/n, Alcalá Tenerife - Guia de Isora
Canary Islands, Spain

Nearest Airport: TCI, TFN

Amenities for Gran Meliá Palacio de Isora

  • General Information
  • 579 Rooms and Suites
  • Handicap Accessible Rooms
  • Handicap Accessible Facilities
  • Dining
  • Pool Bar
  • Cafe
  • Coffee Shop
  • Snack Bar
  • 7 Restaurants
  • 8 Bars
  • Sushi Bar
  • Deli
  • On-Site Amenities
  • Concierge
  • Spa on Property
  • Spa Services
  • Billiards Table
  • Housekeeping Service
  • Laundry Service
  • Gift Shop
  • Fitness Center
  • Private Beach
  • Game Room
  • Sauna
  • Boutiques
  • Garden
  • Nightclub
  • Multilingual Staff
  • Valet Parking
  • Hamam
  • Tennis Courts
  • 24-Hour Front Desk
  • Beach Access
  • Rooftop Terrace
  • 7 Pools
  • Laundry Facilities
  • Beach Amenities
  • Private Concierge
  • Barbeque Area
  • Arcade
  • Health Club
  • ATM
  • Tennis Court
  • Wedding Planning Services
  • Elevators
  • In-Room Amenities
  • Turndown Service
  • Air Conditioning
  • Direct Dial Telephones
  • Hair Dryers
  • In-Room Safes
  • Mini Bar
  • Satellite Television
  • iPod Docks
  • Iron/Ironing Boards
  • Flat-Screen Televisions
  • Luxury Linens
  • Luxury Bath Amenities
  • Rain Showers
  • Bathrobes & Slippers
  • Complimentary WiFi
  • Activities
  • Tennis
  • Pilates
  • Tai Chi
  • Yoga
  • Table Tennis
  • Archery
  • Meditation
  • Aqua Fitness
  • Business
  • Meeting Rooms
  • Conference Facilities
  • Family
  • Waterslide
  • Playground
  • Kids Pools
  • Children's Clubs
  • Nearby
  • Golf
  • Beaches
  • Scuba Diving
  • Interests
  • Beach
  • Honeymoons & Romance

Reviews for Gran Meliá Palacio de Isora

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TripAdvisor Traveler Review Rating Reviewed 20 hours ago

We took our 7 month old on her first holiday to the Gran Melia and whilst everything seemed ideal on the website there were unfortunately a few let downs once we were there. Firstly, this hotel is lovely don't get me wrong. It's huge! The salt water pool runs the length of the hotel and looks brilliant. It is absolutely freezing though. There is very little room around the pool for loungers or just even walking round and the loungers are tightly cramped together. There are also very few loungers around the other pools and the Pirate Kids pool is predominately chairs. We went in November and it was very busy, hate to think how cramped it would be peak season. The family pool is heated and where most of the younger children and babies were. Swim nappies aren't always used and no one seems to care, which is unfortunate as the pool closed twice due to accidents. There is a pool bar service where you ring a bell and someone should come to take the order, this is very hit and miss and usually a hell of a lot quicker to just go and get the drinks yourself. Food by the pool is available but this is extra and expensive. The drinks in our package were included only for breakfast, lunch and dinner. We paid an extra £900 for 10 nights of drinks whenever which included water as this is even extra. Its worth it if you drink a lot including soft drinks in the day as the prices are extortionate (€4 for a bottle of water and €9 for a small glass of cava). They do a Silver and Gold package - Silver is probably all anyone needs unless you love spirits (they're in the gold package). The advertising for these packages is quite secretive, you think you're going to get all the drinks included but you don't, only a select few extra. The buffet restaurant is actually quite enjoyable for a buffet, they have a lot of choice and they have a different menu/theme each day with a lot of freshly cooked meals. Oasis Restaurant is average, they do a BBQ on a Friday and Saturday which is a buffet and the rest of the week it's al a carte. Service is slow. The Italian, Ocean, is nice but the nicest food they offer is what you have to pay for at 30% less than the menu cost for full board/half board guests. Unfortunately the Japanese restaurant was closed during our time here. Nemo's bar is nice and relaxing, adults only on the inside but children are allowed outside. The Ocean Club bar is very noisy and busy, they have live music often and and outdoor seating area which for some reason always seemed wet! The hotel itself is a nightmare for those in wheelchairs and pushchairs, we were on the 4th floor and had to get 2 different lifts to get down to the pool area unless you walked around the whole hotel, which we had to do when the lifts were out of order. The pathways are also extremely bumpy for wheels. The place is like a maze and it took us a while to get used to it. The balli beds are also extra, ranging in price daily! Starting from around £50 - £250 depending on where you wanted to sit. The ones for £50 were usually in the shade and facing a bin. Depending on which one you opt for you also get a choice of refreshments or fruit. If you want anything else its extra. You can choose to not have your room cleaned to get money off anything in the hotel whether that be the paid meals in the restaurants not included or the bali beds etc. Theres not a lot going on outside the hotel, a few shops (not great, more like discount pound land shops) and a couple of bars/cafes. There is a supermarket for water if you don't want to pay hotel prices. The hotel entertainment is quite good, they have a large theatre which does stuff for the kids in the early evening then something for the adults later on. Theres always live music at Nemos and the Ocean Club. There is also a nightclub but i never saw it open. There are a few shops within the hotel selling jewellery, clothes, newspapers etc. Extremely overpriced. A pack of 24 nappies were €23. Much cheaper to go outside and try and find some. They DO NOT sell English baby milk at this resort or at the shops outside the hotel that I could find. There were also a few cockroaches spotted about including one on my face during the night! The room was nice and big but could have done with a few updates. The shower had no depth in the tray so water spilled out everywhere when you had a shower and the bath panel fell off. The AC also leaked through the light fittings when it was used. We asked for a quiet room as we had the baby but were put over the buffet restaurant which was very noisy at times although the view was great. The nursery which was ran by Thompson/TUI was fantastic, its €30 for a morning or afternoon session (3.5 hours) the girls were fantastic with our daughter and she had some much needed play time away from the sun. They also do stay and play sessions for mums and dads to stay with the kids if they want. I would recommend the hotel for couples who want some R&R but probably not for families with young children.

LauraJ1009 - Coventry, United Kingdom

TripAdvisor Traveler Review Rating Reviewed 1 day ago

Enjoyed our first stay in March 2017, returned in November 2017. Just an amazing place to stay. You can go all day without seeing any other person. Hotel first class, food just mind blowing for variety and quality. Night entertainment very good. Hope to return soon.

dianewP5835OO - West Midlands, United Kingdom

TripAdvisor Traveler Review Rating Reviewed 1 day ago

Hotel beautiful . Spotless throughout . Sun beds good . Food wonderful . Few negatives . Prices for drinks very VERY expensive . Service at meal times good but otherwise ordering drinks was very slow . The staff do not look out for customers . The hotel must loose a fortune . We finished up going elsewhere . Whoever is managing should look into it . Booked this on the strength of sensatori hotel in Egypt the hotels were nothing alike . We did have a nice stay but we wouldn't come again . elements of holiday were not worth the money

TripAdvisor Traveler Review Rating Reviewed 1 day ago

We've stayed at this hotel half a dozen times, and despite various minor niggles (see my previous reviews), it's proved an ideal winter getaway for us. This year, however, my mother’s health sadly deteriorated between us booking and coming, to the point that she now uses a wheelchair, although can transfer and walk a short distance with sticks. Given our serious concerns with the hotel's disabled access, I thought it warranted a re-review in the hope that others will not suffer a similar fate. In short, to quote the Guest Relations Manager: You’d be better off in another hotel. The hotel itself still looks beautiful, though lacks the finesse of a true 5* experience, and the whole thing feels like it's run on a bit of a budget, to be honest. Compared with previously, the buffet food feels slightly cheaper (more repetition of dishes and fewer extravagances), and wear-and-tear is getting worse (I tore a pair of decent shorts on a nail sticking through a dining chair). The 'Sensatori' brand is still rubbish, especially when you keep bumping into the corporate banners of whichever conference is currently being held in the hotel. On the other hand, the Italian restaurant menu has improved, and putting more evening entertainment outside on the terrace has certainly livened the place up a bit at night. Service staff are almost invariably fantastic, although there always seem to be many new faces, often under-trained and struggling with orders. Some of the seating in the main square smells quite bad and is often wet. In terms of getting around in a wheelchair, however, we really struggled. I’ve outlined a few key areas below (note that this is not an exhaustive list, but having just spent a week pushing mum around the place, I’m exhausted!). I would also like to note that while the service staff always did their best to look after us, management seemed sadly rather clueless as to how they might make the hotel more suited to less mobile guests – we suggested a few easy ones to start; perhaps they’ll take note. ***Rooms*** We didn't opt for one of the (only two) disabled rooms, so I can't comment on those. Other than shiny, slippery floors everywhere, standard rooms are not too bad for those who can at least walk a short distance. ***Getting around the complex*** This is a large hotel, set on a gentle slope. Routes through the hotel are convoluted, and truly dire in a wheelchair. There’s a multitude of single steps and half-floors, so path-finding with a chair is a nightmare. Getting to any of the pools involves a nastily bumpy, sloping cobbled-brick path, and there are steep slopes galore. The basic map provided is useless enough even for the able-bodied, and nobody could provide us with a disabled route map. As a wheelchair user, expect to put in the miles just to get around the complex. There are no lifts anywhere near the restaurant, and only one down to the lower level (main pool, spa, most sunbeds, towel concierge, beach, two restaurants etc). This was broken for four days during our stay. The route down thus involved backtracking to near reception, crossing the large underground car-park, and negotiating a narrow turn half way down a steep slope by the kitchens. A quarter-mile trip just to get from the top of a flight of stairs to the bottom is not unthinkable in this place. Routes are too narrow for anything but a compact chair, and slopes are far too steep. Special mention should go to the ‘disabled’ elevator up the half-floor to the Atlas theatre. It is essentially a service lift which they allow wheelchairs to use, and it opens straight onto a very steep, unmarked slope. Mum crashed into the lift doors on the way down when popping to the bathroom, and needed rescuing to get back up again. ***pool areas*** We were told that there are hoists for the pools, but mum was able to use the steps with handrails to lower herself in. However, getting to the steps is difficult, as most are blocked by sunbeds closely packed right up to the poolside, and/or a strip of grass. The adults pool has no towel concierge anywhere nearby, the family pool has no bathroom nearby, and the large (freezing) pool is just a downright pain to get to. ***bathrooms (outside of the room)*** Most bathrooms have disabled symbols on them, but would certainly not pass as such (by UK standards at least). Most do not have transfer bars, and the ones which do don't have sufficient space to manoeuvre a chair appropriately. Astoundingly, hand driers, sinks and even bolts on the doors are so high as to be out of reach! Various ornamental vases have also been positioned in cubicles to make life particularly awkward. Doors are heavy and awkward to move. ***Buffet restaurant*** This was perhaps the most frustrating aspect of our stay. Only about two dozen tables are level with the buffet (in a hotel of 600+ rooms), with the rest being down a large slope/steps. However, this outdoor section is the most sought-after by everyone, as the rest of the seating is inside a massive, cramped, unpleasantly noisy hall. No priority is given to disabled guests, and so we queued for almost every meal - up to half an hour. This despite visiting in very low season, when the hotel was certainly not full. After one very long wait, management took pity and assured us that a table would be kept for us thereafter – but this only actually worked on one occasion. The menus in other restaurants have been updated with allergen info for each dish, but such info is non-existent in the buffet, save for a small gluten free counter. The catering staff (with minimal English) offer only casual info when asked; I wouldn't rely on this if you have any serious allergies. ***Conclusion*** While playing lip-service to providing ‘disabled access’, in reality this hotel is not at all well suited to guests with reduced mobility. While the hotel’s large footprint does contribute in part, the situation is made so much worse by an apparent lack of understanding of what is actually needed: disabled-friendly features have been added as a tick-box exercise rather than with genuine care and attention. There are plenty of easy changes (position door locks, hand driers etc lower; offer a disabled map; offer the disabled priority in the buffet; don’t block pool steps with sunbeds), and some reasonably straightforward ones (re-shape some of the steepest slopes, add more mortar around the bricks to smooth the paths). Looking further, adding a lift just at the West end of the buffet restaurant (down to the infinity pool and up to some rooms) would also be a huge benefit, and not just to the disabled.


TripAdvisor Traveler Review Rating Reviewed 1 day ago

We stayed here for 8 nights. We picked this hotel because we had previously stayed at the Gran Melia de Mar in Mallorca and had loved it - so we thought we would try another Gran Melia property. When we walked through the doors of the hotel, we were immediately hit by a scent, the same scent that the Gran Melia de Mar uses, and it brought back a rush of good memories. The reception staff were friendly and helpful. They gave us a complimentary drink. I explained that my luggage had been lost, and the reception staff arranged for a toothbrush kit to be sent to the room (I lived without luggage for two days - but it was fine because I was able to buy a swimsuit and some clothes at the two stores on-site). We were shown to our hotel room by an attendant who walked us around the room and showed us how to use the safe, all of the light switches, and cooling controls. The room was large and luxurious - with a king-sized bed and plenty of storage space to unpack our clothes. There was a sofa and coffee table at the end of the bed. The bathroom was gigantic with both a bathtub and a walk-in shower. The shower had fantastically hot, high pressure water. The toiletries provided were all very nice. Our room was not sea-facing, but we still had a nice view of the hotel grounds and of the Teide volcano in the distance. We had a small balcony with some places to sit - though we never sat out there because the public spaces of the hotel were so much nicer. The only odd thing about our room was that there was a huge empty space with a lone chandelier hanging over it. I bumped my head into the chandelier a couple of times by accident. The space was clearly meant for a circular dining table and chairs - but our room was completely missing this. This did suggest that the hotel has some maintenance issues. The only problem we ever had with our room was one day when the shower drain stopped up and water overflowed into the bathroom. I pulled up the drain cover and pulled out a huge wad of hair and other detritus - far too much to be from our own bodies! I threw the clump into the bin and called the front desk. At some point while we were out of the room, they sent a maintenance man up (not sure if he actually did anything), but we never had the problem with the shower again. I would suggest that the cleaners should be cleaning the shower drains regularly to prevent this from happening. On our first night we arrived late in the evening and asked the front desk about dining options. The lady told us that the only option would be Pangea, the buffet restaurant - as all other restaurants on-site require reservations. We had booked only bed and breakfast - dinner was not included - and were told that Pangea would cost €40 per person. That seemed quite steep - even in London you can get a really nice meal for two for €80. We checked out the buffet and decided it wasn't worth it. Instead, we walked 5 minutes into the little town of Alcala. I had already checked the TripAdvisor reviews for restaurants and knew that a place called Sauco was the best-rated restaurant in town. Coming from the hotel, Sauco is down a dark road and hidden behind a grocery store. Approaching it I thought there was no way there was a nice restaurant back there, but you turn the corner and realise you are on the seaside promenade and there are lots of tables and chairs set up on both sides of the promenade all lit by candlelight. The restaurant was quite busy, but the owner said he could get us a table if we were willing to wait 10-20 minutes. He suggested that we sit on some stairs overlooking the sea and that he would bring us out a couple of beers. We did just that, and it was absolutely lovely, and I was actually glad that we hadn't been seated right away. Once seated, we had a fantastic meal. My partner had chicken fajitas, and I had an excellent steak. The meal was much less than the €80 that the hotel wanted to charge us at Pangea. We loved Sauco so much that we ate there three nights during our stay. I highly recommend it. There are several restaurants on-site. Breakfast at Pangea is a buffet and perfectly acceptable. You can sit inside immediately, but depending on the crowds you may need to stand in line if you want to eat outside on the terrace. We loved eating on the terrace, so we always felt that it was worth the wait. All restaurants except Pangea require reservations for dinner. You can easily book reservations at computer consoles in the hotel reception area. I assume you can also call down to reception. We ate lunch poolside at the Market Grill nearly every day. It has hamburgers, pizzas, and a club sandwich. We ate dinner on-site two nights - once each at Club Ocean and Oasis Grill. We did not like either experience. We felt the food was not that good and overpriced. The service was quite poor. Once the food was served, it was difficult to get the servers' attention again. After two nights in a row of eating at the hotel we decided that we would eat dinner off-site for the remainder of the trip. The grounds of the hotel are absolutely beautiful and very well maintained. There is one extremely large non-heated infinity salt water pool. We loved swimming up and down the length of that pool. There are two smaller children's pools, one regular adults-only pool, and one Red Level only adults only pool. We never had a problem finding lounge chairs. A lot of the lounge chairs are in shady areas under palm trees (which we liked). You might have a harder time finding a lounge chair in the sun. The drinks service around the pool area was not overly generous - but they would come if you pushed one of the call buttons scattered across the property. The pool area has a nice view of the island of La Gomera in the distance. On some days, they do guided physical activities in the pool - which are fun to do or watch. There are lots of other physical activity options available, though we didn't try any of them. There are several Bali sunbeds around the pool which you can reserve. I think you get one free reservation, though we never took advantage of that. We booked a regular room, not a Red Level room, so I can't commend on whether Red Level would be worth it. It is slightly annoying as a non-Red Level customer that several areas of the hotel are reserved for Red Level only. We never used the gym but it had everything we would have wanted and looked perfectly fine. There are stairs and a tunnel from the property out onto the seaside promenade. Along the promenade there is a children's playground, volleyball courts, and a few small beaches and volcanic pools. There are lounge chairs and umbrellas at the beach and a small cafe. One day, I walked along the seaside promenade all the way to Los Gigantes. I can't remember how long it took, maybe an hour. It is not the most amazingly beautiful walk, but I enjoyed it - and I do recommend visiting Los Gigantes. The view of the cliffs is gorgeous, the area around the marina is interesting, and there are more restaurants and shops. From Los Gigantes, you can take lots of boat trips. I did one to Masca beach and then hiked up the Masca Gorge to the town of Masca. I only recommend it if you are quite fit. Most people go the opposite way, taking a bus to Masca and then hiking down to the beach and taking a boat back to Los Gigantes. The road trip to Masca, the village of Masca, the hike through Masca Gorge, and the boat trip between Masca beach and Los Gigantes are all absolutely gorgeous - a fantastic way to spend a day. We grew fond of the town of Alcala. It is quite nice to walk along the seafront around to the little town square. Along the way, you pass the small marina area where locals sunbathe and swim. There are several cafes and restaurants on the town square. We went several times to Tapas Bar El Veril. The food is not that great and the service is terrible, but we loved sitting there on the terrace in the late afternoon. We would order a couple of pints and a heaping pile of pardon peppers and were quite happy at that. There are attempts at entertainment on-site - various singers that perform in the hotel's courtyard area. We thought this was typically poor and cheesy and couldn't be bothered. They also have events each night in a theatre, but we never attended these. We did a couple of tours while in Tenerife. One was Teide by Night with Elegant Excursions. It was absolutely fantastic, and I highly recommend it. They take you by bus up to Teide National Park, give you a bit of tour, and then take you to a viewpoint to watch the sunset with glasses of champagne. It was a gorgeous spot above the clouds with Teide in the distance - the clouds turning pink as the sun set. You then have dinner and afterward you do guided stargazing which was surprisingly fun and entertaining. It is amazing the number of stars you can see up there. This is really a must do trip in my opinion. We also did the 'Masca and the King's Wine' tour. This takes you by bus to Masca, then Garachico, and then to a wine tasting. It was fun, but the Teide by Night tour was definitely better - if you can only do one. We loved our week in Tenerife. We had been warned that it can be a bit trashy, but it clearly all depends on when you go and where you stay. You can have a very sophisticated, adult time if you wish - and this hotel is a good start/base. If you are an adult, I strongly recommend going when you know that UK schools are in session. I imagine during school holidays the kid to adult ratio of the hotel jumps incredibly. Getting to/from the hotel: Upon arrival at the airport in Tenerife, we took two buses to the hotel (a change of bus is required in Costa Adeje). The buses were timed quite well so that we hardly waited in Costa Adeje, but it is still a very long journey because of the circuitous bus route and many stops. At the end of the trip for our return to the airport, we decided that the buses were not worth it and took a taxi. I can't recall exactly, but I think the taxi was €20-30 - and honestly that was well worth the price. The taxi took us quickly to the airport along a fast motorway, no diversions.

benjin - London, United Kingdom

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