Grand Fiesta Americana Coral Beach

The show was wonderful and the food was fantastic! Bitalino was amazing!!!

This was the most terrifying experience our family has ever endured. Our 3-year-old son nearly drowned in the pool after becoming trapped at the end of the pool. He required emergency medical treatment, was transported by ambulance, and spent an entire day in the hospital. His medical care has already exceeded $10,000, and no family should ever have to experience what we went through. What made this even more upsetting was what we witnessed during the emergency. We did not see a lifeguard present around the pool when this happened. While waiting for emergency responders, staff attempted to administer oxygen, but the only mask available appeared to be adult-sized and did not fit a small child. In such a critical situation, every second matters. To make matters worse, after everything our family had just been through, the hotel charged us $200 for calling the ambulance. We found that response incredibly insensitive and disappointing given the circumstances. At a time when our only concern was whether our son would survive, being presented with an ambulance charge reflected a shocking lack of compassion. We are beyond grateful that our son survived. However, this incident exposed serious concerns about emergency preparedness and guest safety. We sincerely hope the hotel carefully reviews its emergency response procedures so that another family never has to experience this nightmare. If you are traveling with young children, I strongly encourage you to carefully consider whether this is the right property for your family. For us, the lack of visible lifeguard presence during our emergency, the apparent lack of appropriately sized emergency oxygen equipment for a small child, and the hotel's handling of the situation have permanently destroyed our confidence in this resort.

5 out of 5 very gold service and entertainment from Vitelino would recommend everyone!!!

Very nice and specially the worker over there are very nice and helpful this is my second time

i loved it and it was super fun and they had amazing food and were clean! the workers were sweet, 10/10 recommend vitalio hibachi the goat