Grand Fiesta Americana Coral Beach

The experience was amazing! Very great service by everyone at the restaurant and the food was delicious. Every course was better than the previous one!! No complaints and all in all a great experience. They even catered to vegetarian. Special thanks to staff members - Jonathan, David, Miguel, Nicasio

This was the worst resort experience we’ve ever had, and the stakes couldn’t have been higher: we booked a three-week stay in Cancun for my wife’s cancer treatment. We traveled with our baby daughter. What we got was a health hazard and management that did everything possible to avoid accountability. Room 1: Within five minutes of arrival, the toilet flooded the bathroom and soaked our belongings. Room 2: By week two, there was visible mold growing on our suitcases and on our baby stroller (a $1,500 piece of equipment). We had to throw away everything we brought with us. Our daughter had been sick for days with respiratory issues — issues that cleared up once we got her out of that room. You don’t need a doctor to connect those dots. When I reported the mold, the concierge and 3 managers offered to “clean” it. You do not clean mold — you remediate the source, and you certainly don’t leave a cancer patient and an infant in the room while you try. Management then tried to blame us, claiming the mold appeared because we had turned the air conditioning off. This is a flat-out lie. I spent roughly 70% of every day in that room with our baby daughter, who needed the room cold to nap. The AC was set when we arrived and it never got touched again — not once. Trying to pin a mold problem on the guests is a telling move: it tells you this isn’t the first time they’ve had to explain it. I asked to be moved and was told the resort was at 100% capacity. Only after I said we were leaving for another hotel did a room miraculously appear two minutes later. We moved, stored our contaminated belongings away from our new room, and waited to speak with the general manager, who we were told was the only person authorized to approve reimbursement. He never spoke to us. Not once. After everything — a sick wife, a sick child, destroyed luggage, a destroyed stroller, two unusable rooms — the only thing offered was an apology from a subordinate. If you are traveling for medical reasons, with children, with anyone immunocompromised, or honestly with anyone who breathes air: stay somewhere else. This property has a mold problem, a plumbing problem, and a leadership problem, and they will make all three of them yours.

Edgar was the best! We had the best time and the food was delicious! I highly recommend!

Staffs are friendly, food is good. Beach is clean and beautiful.

Edgar was awesome. Such great entertainment and the food was good too! Would definitely repeat if possible.