Grand Residences Riviera Cancun

This resort was an extremely pleasant surprise. Kids parents and grandparents (ranging in age from 3 months old to 84 years old) had an incredible time. The staff is friendly and helpful, the food was delicious, our master suite was absolutely perfect. Kids absolutely loved the kids club--amazing staff. The only downside is there is lots of kelp on the beach. Beware.

Previous reviews have highlighted this hotel and the calm, relaxing environment. The food is excellent. There is a theme in the a la-carte restaurant every night (Italian, French, International, Seafood) and the second restaurant serves Mexican food each night. Staff are brilliant and everyone goes out of their way to help you or simply wish you good morning when they pass. It's like a family. It is a small hotel and right at the bottom of the resort. The rooms and grounds are kept impeccably clean. Rooms are serviced every day and there is also a "turn down" service in the evenings. Rooms have TV with various cable channels and a small kitchenette. There are also televisions in the main lobby bar. On arrival at our room after travelling around 18 hours door to door we were greeted with fresh fruit, snacks/crisps/chocolate and a fridge full of water, beer and soft drinks. These are replenished each day as part of the all inclusive package. There are two pool areas, with the second being a 25 metre lane swimming pool which was in excellent condition. There was also a pretty full program of activities during the day around the main pool. We thoroughly enjoyed our stay at Grand Residences and left feeling very relaxed, well fed and appreciated. Some pointers however to help future visitors with their stay. The beach regularly had large quantities of sargassum wash up, but an army of staff keep this under control. Whilst during our stay the windy conditions prevented us from swimming in the sea each day, when the red flags do change to yellow, there is a hotel lifeguard watching over you. The hotels swimming pools however more than compensate. There is a large scale hotel complex being built directly next door and the noise can be heard from the back of the hotel, but once inside your room, or inside the grounds of the hotel you can hardly hear it, if at all. The hotel is around 2 miles from the centre of Puerto Morelos. The road between the hotel and the port is not brilliant with only pavements in some areas. It is about a 45 minute walk in and the road is dusty. Monday to Saturday lunchtime it is also very busy with the building site traffic. I walked in and back on a Saturday afternoon and it was fine as work had finished for the weekend. A Taxi will charge 200 MXN each way. Puerto Morelos centre is however a must visit. There is also a marina about 200 metres north of the hotel (accessible by walking along the beach). You can book a snorkel tour from here which takes you out onto the nearby reef. We also booked a Chichen Itza tour via the tour operator based at the hotel. Well worth the visit. It is worthy of note that the hotel is part of a chain and they will try and promote a meeting with their timeshare representatives. We attended such a meeting and it lasted about 2 hours. It ended up being a very hard sales pitch which became slightly uncomfortable when we said "no". In return for attending the presentation the hotel give you some vouchers for excursions or spa treatment. Overall, we thoroughly enjoyed our stay. It's quiet and out of the way. Very minimal entertainment so don't expect a party hotel. It's not that, but that is what makes it so good. Although we were "all inclusive" there was very much a culture / expectation of tipping staff which wasn't usual with our experience of all inclusive holidays. However, we were more than happy to tip as the service we received by all staff was excellent. We would recommend this hotel.

It was amazing! The master suite is beautiful and the food was delicious. All of the staff was very helpful and professional. This was the first trip that I've taken where I wasn't anxious to leave the room and go do things because the room itself was so nice.

Highly recommend. Everything is perfect. Staffs are so friendly.Food is great. Nice transportation good driver. Good concierge, very helpful.

As always, we had a wonderful time. The staff is so warm and friendly. The entertainment/ crafts team is fabulous. They always come up with new ideas to make everyone happy.