Grand Residences Riviera Cancun

I just got back from an amazing week at The Grand Residences in Puerto Morelos. My parents are members at Royal Haciendas, but this year we decided to try this sister resort, and I’m so glad we did. The resort is gorgeous, with a beautiful beach, great food and drinks, activities for all ages, and—most importantly—INCREDIBLE staff. Royal Resorts truly does an amazing job of hiring the best people. Everyone is so welcoming and genuinely makes you feel like family. I’d love to call out a few individuals who really stood out and made our trip especially memorable: • Efrain, Chez, and Jesus Each of them helped us at different points throughout the week. Their energy and kindness are contagious, and they always seemed to anticipate our next need or question. • Liza An amazing concierge who took the time to get to know us, our interests, and our needs. She provided perfect restaurant recommendations in town that could accommodate my food allergies, which meant so much to me. We’re also incredibly grateful for her support when my mom became ill during our stay—she coordinated the doctor visit and made multiple calls to pharmacies to help us find the medication she needed. • Osman, Joshue, and Angel Incredible servers who brought huge smiles to my face with their kindness and great sense of humor. • David A wonderful lifeguard who we had several great conversations with throughout the week. He even offered to take us snorkeling, but unfortunately we ran out of time—maybe next year! This resort truly pays attention to the details. The nightly surprise of handmade animals on the bed was such a fun touch. Popsicles, fruit skewers, and margarita carts by the pool and beach were delightful surprises as well. The complimentary airport shuttle service was incredibly helpful, and the endless activities available all day, for all ages, really set this place apart. Thank you so much for a truly memorable week. We can’t wait to return next year—and we’ll be enjoying your social media updates in the meantime!

I accidentally forgot important pills that had slid back in the drawer that I couldn't see even though I checked it, and they completely failed to follow protocol and it appears a maid or someone either took them or discarded them without any care, even though I was still in the Royals house moving to the haciendas. They could have cared less and I'm still waiting for investigation and response very unfortunately! Further, the food was always lukewarm and not at all to express temperature cooking, example order steak medium well and it came medium rare every time despite my repeated requests and had to be sent back every night!

A beautiful resort, with beautiful views. The amenities are really well designed and never crowded. The staff was beyond wonderful. Especially the dining staff. I can’t describe how seriously they took their jobs. The chef would come out and ask about our allergies. The servers would do everything possible to accommodate dietary issues. The theme nights in the restaurants allowed many choices. Our last night there, the resort had an outdoor Mexican celebratory dinner, with live music. It was a blast! The pool staff were all terrific too. Always ready to attend us. We had a Junior Suite this time around. It was very nice. Always very clean. I recommend utilizing the knowledge of the Concierge service too. Our concierge, Jane, did a tremendous job advising us. She really looked after us. This is the place to go and relax in luxury. We’ve stayed at a lot of high end resorts. This was different. We genuinely don’t want to go home.

The Grand Residences is a place where guests feel welcome and taken care of. The place is quiet, clean, and elegant. Choosing the right pillow is a wonderful option as hotel pillows often fa;; short in quality. The town of Puerto Morelos offers several fine dining experiences that rival or surpass the quality of meals at the Residences.

great resort and not crowded loved it, food was very good with plenty of choices. we really liked the smaller not crowded resort. Third trip to Cancun and would definitely stay here again.