Grand Residences Riviera Cancun

We have been to Grand Residences many times since 2016. This resort is quiet with good food and a laid back vibe. Would recommend if you are looking to sit by the pool all day, go to your room at 5, chill then go down to dinner and call it a night. If you are looking for a disco, or nightlife, then this is not the place for your. It is restorative.

Service was horrendous - felt like a 3* resort AT MOST. Everything was difficult. They couldn’t honor our rooms at check-in. They wanted us to change rooms during our 5 night stay. There were basically no prime dinner reservations the entire length of our stay. All the prime pool chairs were reserved for the entire time. And the worst part is the resort was empty!! Empty restaurants we couldn’t eat in. Empty chairs we couldn’t use. All the “nice touches” in their list of included amenities - you had to either request or they told you had to pay for. We complained to Expedia but the hotel insisted all of the above was part of their policies - none of which were listed on the Expedia listing. Expedia tries to work with them, and they insisted they would follow up with us to address the issues - but never did. Everything we asked for - they offered to us if we went to their timeshare presentation. It’s been a long time since we were aggressively pushed like this. Just as a final icing on the cake - at check-out they screwed us on the credit we were supposed to receive as part of our booking. They told us we hadn’t used it so to spend in the gift shop. But then they came back with a big bill of other items they hadn’t applied the credit to!! They then told us we had to sign to acknowledge we received the credit - or they wouldn’t give it to us!!

Really enjoy this place. This was our second time coming here and we're coming back 2 more times this year. The staff are friendly and warm. The food is great. The rooms are clean and great. Everyone is trust worthy. This is a hidden gem.

First class resort and staff. Great food and pools. Very customer friendly and always welcoming. Great breakfast buffet and poolside service.

Grand Residences is an excellent choice for a smallish all-inclusive resort. Staff is excellent and attentive, grounds are attractive, rooms spacious and well equipped, food is quite good, pools and jacuzzis are heated. Liked their policy of reserving beach lounge chairs the day before. There are even tennis and pickleball courts that are reasonably well maintained. Adult activity leader is really good and enjoyed the water aerobics and stretching classes. Kids Club space was impressive looking. Only downsides: piles of seaweed on the beach, and not walking distance to anything.