Grand Residences Riviera Cancun

Modern and well manicured property with outstanding staff at every encounter. Mexican show at pool was fabulous we will return

Nice quiet location. Rooms were beautiful and maid service every day. Nice and quiet. Met a lot of nice people. Anything you wanted was just a phone call away.

After spending time at the Grand Residence, I have finally found a place that ticks all the boxes of what I want from the experience of staying at a resort. I have stayed at other places in the past and everything I dislike about those experiences was NOT at all what I encountered at the Grand Residence. It is because of this experience that I have told my husband if we return to Mexico for a sunny vacation, I will not stay at any other resort. The Grand Residence offers everything I need and things I didn't even know I wanted. Guests don't have to ask for anything, the staff already has it taken care of. All employees looked happy to be there. At all times, staff appeared busy and hard-working, but not over worked, and earnest. The entire compound was exceptionally clean day and night. The food was delicious. Preferably, the menus for dinner had a handful of options. That is a sign of true cuisine that is meticulously prepared well with attention to taste. Whether lunch or dinner, each meal had its own unique flavoring and seasoning as opposed to everything tasting the same which has been my experience at other resorts. I prefer a resort with a sense of intimacy. The Grand Residence is not overwhelmingly huge and busy. It is peaceful and luxurious. The beach and pool areas are not overly crowded. At all times there is a member of staff close by to assist with anything. Again, at times they offer before you even have to ask. Yes, there is seaweed in the ocean, but it was tended to daily and personally did not find it to be bothersome. Though there was the option to stay by the pool, I stayed on the beach throughout my stay and missed out on nothing. Everything was within close proximity, staff was present for any type of service needes, and it was beautiful. I like to roll out of bed onto the beach and that is what I did. For someone who likes other things to do, there are plenty of amenities of which to take advantage. Also, there was no drunkenness, no garish behavior, no rudeness from guests. For some that is a good time, but not for me. For those who do enjoy all that, I recommend they stay at one of the other resorts where I have had the displeasure of staying.

Not worth the price. Villas are great but that’s it. All-inclusive experience is a scam snd there are no amenities. Pool and pool bar are done at 5PM

The live music at dinner was outrageously and horribly loud. It was louder than a club and impossible to even talk to the people at your table. We asked politely for them to turn down the volume on the speaker (especially since there were only 2 other groups sitting in the restaurant) and they said no. It seemed like there were 40 people staying at the resort and therefore plenty of open rooms, but they gave our entire party rooms facing a construction zone. We asked for turn down service and no one cleaned our room the whole stay. There was room service food left out for 2 days in the foyer area outside our hotel rooms. They do not go the extra mile to make your stay pleasant or special - again, the hotel was empty yet they could not offer late check out for just one hour. The manager Isai was incredible rude and impolite. To be honest, will never stay here again. The food was mediocre.