Grand Residences Riviera Cancun

Good hotel but more suitable for senior guests. I don’t want to play afternoon bingo! There is no evening entertainment. Food and room size is good but this is timeshare resort. So there were few other “ holiday guests “ like us holidaying. Plus the push to attend a timeshare presentation is relentless. . The hotel dropped a star because of the unending quest for tips. We were all inclusive but we still had to sign a bill after each meal. It was nil except for the tip part. Every drink ordered we felt like a tip was sough. The taxi into the local town was also part of the scheme organised by the front desk. We needed a drug store so the taxi driver took us to his small local store and came into to drug store with us to make sure he got his cut. The USD 400 card deposit was not returned in full despite assurances that it will be! I lost 20 USD for no good reason. The quest for tips promotes insincere service which I found tiresome and false. I am not cheap and this is not a cheap hotel so act accordingly please

We are Royal Resorts members. Our home resort is the Royal Haciendas. We have stayed at all of the Royals and this was our first visit to the Grand Residences. The feeling is pure luxury from the minute you first see the resort. It is beautifully appointed, from the furnishings, chandeliers, and fresh flowers. There is no check in desk. There is a table with comfortable chairs and no rush to get you out. There are personal concierges who schedule everything from dinner reservations, to taxi rides, and even maintenance issues. There are only two restaurants on the property plush a poolside bar with a small lunch menu. The food is delicious with a varied menu for dinner. The pools are nice, smaller than the Haciendas. Chairs are reserved the day before so there is no rush to get your towels out at dawn. The beach is lovely and walkable. The resort itself is very quiet. These are all the things that we liked about it. What we didn’t like is the country club attitude of the other guests. People butted in line at the omelette station, berated the staff for minor issues, and were generally not friendly. Another issue was that we had $100 stolen from our room. The safe needed a battery to lock and was reported twice. It was never fixed until we reported the money missing. There were several people who were making the report but they were unable to determine what happened to the money. It was very disappointing.

Excellent, more intimate resort with an All Inclusive option. Beach access is right there for you to enjoy. Activities for kids and adults alike but mostly for adults IMO. Great food, fantastic staff. You will be made to feel like a VIP!

Amazing Staff yhat aims to please.but they can only do so much. There are only 2 main restaurants and a lunch cafe "Heavens" on the beach. Limited selections. Food quality is hit & miss giving it a mediocre at best ratings IMHO. Beach is rocky. Pool is the big attractions with activities thruout the day.

I have hotel anxiety and found this suite impeccably clean. The property was also really clean and well kept. The pool was relaxing and had poolside drink and food service. This was a great place to relax for our family of 5! There is construction happening next door to the resort but it did not effect our stay.