Grand Residences Riviera Cancun

Really enjoy this place. This was our second time coming here and we're coming back 2 more times this year. The staff are friendly and warm. The food is great. The rooms are clean and great. Everyone is trust worthy. This is a hidden gem.

First class resort and staff. Great food and pools. Very customer friendly and always welcoming. Great breakfast buffet and poolside service.

Grand Residences is an excellent choice for a smallish all-inclusive resort. Staff is excellent and attentive, grounds are attractive, rooms spacious and well equipped, food is quite good, pools and jacuzzis are heated. Liked their policy of reserving beach lounge chairs the day before. There are even tennis and pickleball courts that are reasonably well maintained. Adult activity leader is really good and enjoyed the water aerobics and stretching classes. Kids Club space was impressive looking. Only downsides: piles of seaweed on the beach, and not walking distance to anything.

I just got back from an amazing week at The Grand Residences in Puerto Morelos. My parents are members at Royal Haciendas, but this year we decided to try this sister resort, and I’m so glad we did. The resort is gorgeous, with a beautiful beach, great food and drinks, activities for all ages, and—most importantly—INCREDIBLE staff. Royal Resorts truly does an amazing job of hiring the best people. Everyone is so welcoming and genuinely makes you feel like family. I’d love to call out a few individuals who really stood out and made our trip especially memorable: • Efrain, Chez, and Jesus Each of them helped us at different points throughout the week. Their energy and kindness are contagious, and they always seemed to anticipate our next need or question. • Liza An amazing concierge who took the time to get to know us, our interests, and our needs. She provided perfect restaurant recommendations in town that could accommodate my food allergies, which meant so much to me. We’re also incredibly grateful for her support when my mom became ill during our stay—she coordinated the doctor visit and made multiple calls to pharmacies to help us find the medication she needed. • Osman, Joshue, and Angel Incredible servers who brought huge smiles to my face with their kindness and great sense of humor. • David A wonderful lifeguard who we had several great conversations with throughout the week. He even offered to take us snorkeling, but unfortunately we ran out of time—maybe next year! This resort truly pays attention to the details. The nightly surprise of handmade animals on the bed was such a fun touch. Popsicles, fruit skewers, and margarita carts by the pool and beach were delightful surprises as well. The complimentary airport shuttle service was incredibly helpful, and the endless activities available all day, for all ages, really set this place apart. Thank you so much for a truly memorable week. We can’t wait to return next year—and we’ll be enjoying your social media updates in the meantime!

I accidentally forgot important pills that had slid back in the drawer that I couldn't see even though I checked it, and they completely failed to follow protocol and it appears a maid or someone either took them or discarded them without any care, even though I was still in the Royals house moving to the haciendas. They could have cared less and I'm still waiting for investigation and response very unfortunately! Further, the food was always lukewarm and not at all to express temperature cooking, example order steak medium well and it came medium rare every time despite my repeated requests and had to be sent back every night!