Grand Residences Riviera Cancun

One of the best resorts Holiday Inn Resorts offers. Luxurious and pampering. The staff are 100 percent on top of everything at your beck and call...Cannot say enough good things about this resort.. dont miss it.

We recently stayed at Grand Residences Riviera Cancun and unfortunately our experience did not meet our expectations. The housekeeping team was excellent and kept the resort spotless throughout our stay. However, the food and service were very inconsistent. Some meals were enjoyable, while others were disappointing, especially breakfast, which lacked consistency and clear guidance on ordering. Menus were not always provided, and items available one morning would be missing the next. It was also noticeable that some guests, particularly owners and Spanish-speaking guests, appeared to receive much more attentive service than others. The biggest disappointment was the customer service. Service often depended on who you were. Owners seemed to receive preferential treatment, while regular paying guests were frequently overlooked. We expected a much higher standard from a resort that promotes itself as a luxury five-star property. We were assigned a concierge on arrival and expected an introduction to the resort and its facilities. Instead, the focus seemed to be almost entirely on selling Vacation Club memberships, which made for an uncomfortable and disappointing experience. Another frustrating issue arose before our departure. Knowing we had a late flight, we asked several days in advance about extending our room or arranging somewhere to freshen up before leaving. We were repeatedly told that nothing could be confirmed until the morning of departure. Even after speaking with our concierge, who suggested reception could help, we continued to receive conflicting information. This left us unnecessarily stressed and uncertain about our final day, despite the resort appearing to be far from full occupancy. Better communication and customer care would have made a significant difference. Overall, while the resort itself is attractive and exceptionally clean, the inconsistent food, poor customer service, lack of communication, and constant sales pressure left us disappointed. For the price charged, we expected a genuine five-star experience, but in reality the service felt much closer to a three or four-star resort. Sadly, we would not return.

Perfect getaway vacation for our family! Very clean resort. Friendly staff and amazing service all around. Great food!

Medium size property with beautifully manicured grounds, impeccably clean, amazingly friendly staff, excellent food. Very family oriented with an excellent kids club. Extremely safe. Very nice beach unfortunately lots of seaweed at this point. Villas are beautiful with beautiful views. Highly recommended.

A must stay for a relaxing time. The suites are very nice and clean. The staff is friendly and helpful. The bartenders are great (shout out to Sebastian). We went the last week in May and had a wonderful time. The resort is off the beaten path and there was construction next door but it wasn’t that big of a deal. Truly cannot say enough great things about Grand Residences. If you want the rowdy party crowd experience this is not the place for you. The only downside about the resort is the only bars open after 5pm are the lobby and restaurant bar.