Grand Residences Riviera Cancun

I accidentally forgot important pills that had slid back in the drawer that I couldn't see even though I checked it, and they completely failed to follow protocol and it appears a maid or someone either took them or discarded them without any care, even though I was still in the Royals house moving to the haciendas. They could have cared less and I'm still waiting for investigation and response very unfortunately! Further, the food was always lukewarm and not at all to express temperature cooking, example order steak medium well and it came medium rare every time despite my repeated requests and had to be sent back every night!

A beautiful resort, with beautiful views. The amenities are really well designed and never crowded. The staff was beyond wonderful. Especially the dining staff. I can’t describe how seriously they took their jobs. The chef would come out and ask about our allergies. The servers would do everything possible to accommodate dietary issues. The theme nights in the restaurants allowed many choices. Our last night there, the resort had an outdoor Mexican celebratory dinner, with live music. It was a blast! The pool staff were all terrific too. Always ready to attend us. We had a Junior Suite this time around. It was very nice. Always very clean. I recommend utilizing the knowledge of the Concierge service too. Our concierge, Jane, did a tremendous job advising us. She really looked after us. This is the place to go and relax in luxury. We’ve stayed at a lot of high end resorts. This was different. We genuinely don’t want to go home.

The Grand Residences is a place where guests feel welcome and taken care of. The place is quiet, clean, and elegant. Choosing the right pillow is a wonderful option as hotel pillows often fa;; short in quality. The town of Puerto Morelos offers several fine dining experiences that rival or surpass the quality of meals at the Residences.

great resort and not crowded loved it, food was very good with plenty of choices. we really liked the smaller not crowded resort. Third trip to Cancun and would definitely stay here again.

Wife and I were celebrating our anniversary and booked here. Little did we know this resort was so private and exclusive. We were treated extremely well, it wasn't overcrowded, and everyone catered to our needs. To be in the Cancun area (30min south of airport) it was very quiet. They are adding to the resort in late 27', will comeback to see that expansion, and what's been added. Great place for a couple to get away and relax.