Grand Residences Riviera Cancun

We absolutely LOVE Grand Residences! It’s 5 star all the way— amazing rooms, wonderful service, a fantastic kids club, beautifully kept grounds, and great activities. This year, I really got into all of the fun arts and crafts, adult activities. Grecia and Alex are AMAZING and just so much fun to do crafts with!! They plan, fun activities, and are just so patient and wonderful! I had such a fantastic time doing all sorts of activities with them this year. So relaxing and so fun! Can’t wait to go back and do more activities with these two wonderful ladies again next year!

Overall we had an excellent holiday at Grand Residences. The property is beautiful and well taken care of. Highlights for us were the absolutely amazing service from all staff, and the excellent food and drink options. This is a very special place

This resort is great! If you like a smaller type of resort that is budget friendly then this one is hard to beat. We’ve been here 5x now and it seems to never change but in a good way. The master suite is perfect for a family of four. The food is very good - always fresh and made on a small scale, unlike many of the other massive resorts in the area. Finally, the staff at the pool , in the restaurant and room cleaning area amazing - we’ve seen the same faces on staff since 2017 and they are great! We’ll be back again for sure.

The best resort in México! Accommodations were superb and the resort was beautiful. All staff members were very friendly and extremely accommodating! Our waiter, Noe was outstanding. Our bartender, Gerrado was awesome. Our pool girl, Jen was very accommodating and the activities staff, especially Alex were fun! Our concierge, Claudia made scheduling everything easy! Can't wait to go back!

Location was out of the way so mainly couples or adult groups from America. To get anywhere outside the hotel you need a taxi or hire car. The atmosphere was very friendly and staff pleasant and courteous. They enjoyed a joke and exchange of questions. The room we had was large and comfortable with daily cleaning and towel change. Laundry service is available although a little expensive. We managed to get our holiday cheaper than others paid but feel it was about right for the service. The hotel and grounds were spotless, but mind your step as the constant mopping can leave the floors a little slippery, although there are signs all over the place. The place was nice and quiet, no rowdy partys. In the day there were some adult games in the pool as well as aqua aerobics, bingo, guess the song ect and in the children's pool for the few that were there. Some nights they had entertainment like karaoke, jazz but at a reasonable level so as not to disturb people. You can order drink and food at your sunbed once settled and the staff around the pool are really attentive. The sunbeds need to be booked a day in advance at the sunbed booth. The dinner also needs to be booked in advance unless you go through the concierge. You can also book trips at the trip booth next to the sunbed booth. Unless you want a hard sell time share, don't accept a discount on trips from the concierge to go to the information presentation, as they want you to sign up there and then for $10,000++ and reading reviews, what you sign up for and what you get in reality is very questionable. The concierge can book the dinner times for you for the whole stay and can book trips etc and sort out any problems. Quite a few days out of 2 weeks out was too windy to put up the sun umbrella and too hot with uv index of 10 to sit out in the sun. We were offered a pleb in the shade once as misty if the 'owners' who had booked sunbeds weren't going to use them that day. Owners have priority booking for sunbeds and meals.