Hotel Casa Turquesa

For the first time ever I as a avid contributor to Trip Advisor and several other travel sites have never felt the need to give a Hotel a Zero. Today...is that day. I booked this hotel very last minute due to a cancellation in my return flight home. Like a fool I chose the property because of the price of $115usd a night. I figured I only was staying for a night so something safe and clean at a discount price was best. From the moment I arrived I knew I made a mistake. Upon my arrival to the hotel by taxi the surrounding area is under construction but a lot of new properties and modern looks. This place looked abandoned from the outside street view! Note...I checked on TA first and the most recent photos did look great....At the security gate a small woman used a manual lift that was beyond outdated and rusted to let us in. Made our way to the lobby where the outside glass was cloudy and clearly dirty. No greeting the entry, doorman etc. just a small desk and an attendant at a computer. The odor in the hotel is STRONG! Smells old and like an abundance of mildew. At the front desk I arrived at 12:48pm. I was informed that the room wasn't ready until 3pm...But there was a room available that was ready for a $10usd per hour early check in charge of $30 +$5 tax. Sighhhhhh....Here we go. Paid the fee...was given a small metal key...went up to my room. Opened the door...room was large. Everything and I mean Everything is old. The odor of mildew is still lingering. Sofa old. All the furniture is old. TV was big and flat screen. The small fridge was empty. No water, no teas, nothing. Bathroom faucets etc, old and rusty. The bathtub and shower looked used in months. The room safe was rusted and had no lock. On the balcony the wood was old and chipped. The Jacuzzi was old, had a chipped interior, didn't work and was rusted at the faucet. You couldn't pay me to sit in there. The best part is the view of the ocean. At some point I took a shower and the water took a long time to get hot. I used the sink to brush my teeth and the bottom of the sinks pipe shot off and nasty water went everywhere. I called the front desk to help clean up the smelly water that had dark bits in it and that's when I discovered an open panel in the bathroom that literally was big enough for a person to fit in. I didn't feel safe. The balcony door was broken as well so anyone can have access to your room. Let's talk about the outside property. It's evident that this place needs maintenance but the extent to which they do is unbelievable. From the outside view looking at the building so much deteriorating parts of the building will be seen. Exposed light fixtures, missing light bulbs, chilled paint, broken stone, almost all the room jacuzzis are old and damaged, the pool is cloudy and looks as if it hasn't been cleaned in months. Back in the hotel I requested a room change. I was given a new room on the main floor. Same deal. The room was so outdated, the smell was even more foul. I was hesitant to sleep in bed..I tried but felt like...well ya know. All in all I don't recommend ANYONE stay here. In fact this place in my opinion should be closed for a full renovation or closed completely. It's clear this property is on its last leg. I just haven't been this disappointed and disgusted in years. This is a 1 star hotel and that's being generous. I've seen pics of this place from a decade back ..I understand what probably once was....but someone let this place go...that time is over.

Loved this quaint hotel. Perfect for solo travelers that want a quiet, beautiful, and relaxed vacation away from families, children, or crowds :)

Casa Turquesa stole our money be wary. The hotel sold us 36 weeks of vacation time for $12000 US after 12 weeks. They told us our contract didn't exist even though we held it in our hand.

This place was genuinely unsafe and terrifying. I fear for my personal safety and cannot understand how this property has a 4-star rating on TripAdvisor. My flight landed at 1:00 a.m., and I arrived at the hotel around 2:00 a.m. The surrounding area was extremely dark, isolated, and sketchy. Although it is close to a high-end shopping center, the immediate neighborhood felt unsafe at night. When we pulled up, the building looked abandoned, with graffiti on the walls and very poor lighting. There were no clear signs that this was an operating hotel. Upon entering, I was greeted by a man wearing a black hoodie pulled over his head and black sweatpants, which immediately felt unprofessional and unsettling. He asked for my name, handed me the key, and silently motioned for me to follow him upstairs. He appeared confused and unfamiliar with the property and first took me to the wrong room. The hotel was eerily quiet, with no visible guests or signs of activity, which only heightened my concern. Once inside my room, my fear escalated. Even after locking the door, I noticed the curtain by the balcony moving. I stood frozen, panicked, trying to understand what was happening. When I approached the balcony, I discovered the door did not close all the way and the lock was broken. The balcony itself was in very poor condition, and all exterior lights in the common areas below were completely off, making it feel extremely unsafe and accessible to anyone. I began inspecting the room and found it to be in unacceptable condition. The shower and bathtub were badly worn and unclean, the toilet paper was so old it had deteriorated, there were no towels provided, and the only extra blanket in the closet looked dirty and previously used. At this point, I felt I was in real danger. Between the broken balcony lock, the lack of lighting, the condition of the room, and the overall atmosphere, I genuinely feared I could be robbed or worse. I immediately ordered an Uber and left the property, having to book and pay for another hotel in the middle of the night. As I exited, the same man in the black hoodie was standing silently near the door, as if anticipating my departure. He said nothing and only pointed toward the Uber. This experience felt like a complete scam way over priced and a serious safety risk. No traveler should be put in this position. I strongly urge others to avoid this place entirely. If something could be less than one star this would be the place. All the photos you see here are old and not a reflection of what it currently looks like.

I'm presently looking over palm trees at the ocean from my third floor room at the hotel. Could not be happier. My girlfriend and I attended a tango festival at one of the large "luxury" all inclusives. We decided to stay longer and ride out the northern storms and she found this hotel. What a terrific place. A jewel. Can't believe it. It has the feel and ambience of a beach mansion from the thirties. (Was built in 1992) Huge rooms. Everything covered in marble. Only 31 rooms. Beautiful pool and beach. etc. It was built as the private vision of the man who still owns it.......as a museum for his enourmous, world class collection of Mexican and South American Art. Stunning. It's a place you just want chill out at. The restaurant is open from 8:00 am to 4 pm. All meals are cooked to order and everything is fresh and tasty. (There are number of restaurants in easy walking distance.) We're already talking about returning.