JW Marriott Cancun Resort & Spa

Alfredo at the Beach Bar is Amazing! I got some “la gripe” from my long day of Cenote tours the day before and Alfredo surprised me with a hot tea, lemon and honey. He was just “I saw you look a bit “beat up” already my friend..lol, hope this helps you recover and allow you to finish strong your amazing vacation. The difference between “Excellent Service” and ordinary “all-inclusive” shenanigans…

Manuel was an incredible waiter at the pool! He provided excellent service, was informative, and showed great dedication to making sure we got exactly what we wanted. Truly outstanding!

JW is a class act. From its location in Cancun, your room, service and Food...it does NOT disappoint. AND you will pay for that... guarantee that. So be ready. But in a way... once you sleep... taste.. enjoy the site... it will be worth it. (don't drink too much! haha) Family of Four... (two hungry teen boys) so that buffet is legit a savior and a blessing. The food... 95% of it was on point. It was my personal favorite... I relished on those breakfast meals. Brought back nostalgia as a kid growing up in my Spanish Salvadorian roots. The room was huge with great space and layout... huuuuge bathroom and luxury feeling. We had a great view.. and by the looks of the location.. every room has a great view. Ours overlooked the actual resort and towards the beach. Beautiful. Happy Wife...Happy Life. Don't forget that fellas. Kids thought they were in paradise (14/11). we stayed busy with day excursions... some of them long and winded...it was nice to come back to the room... rest...cleanup... and go get a great meal to finish the night. Its a pampering effect... (again...comes with that pricy aftermath). Pool and all the activities were great... never felt crowded in the pool area... drinks nearby... calm... nice activities for kids .. nice to have a beach side closed out for hotel guest only.

Marge and Javi did a great job providing a wonderful birthday surprise. Balloons, a special drink, chocolate covered strawberries…it’s these extra touches that mean so much when traveling.

This could be a good hotel but it is let down by a few things: The pool area is a problem. People leave out towels and in a 5 star hotel this is unacceptable. Towels out 7am and then there are NO beds available any where close to the pool (no good if you have kids) by 8.30am. It brings the whole feel of the resort down to a 2 star. I am up early with young kids. We have breakfast and the. Expect to be able to come to the pool and settle however there are no seats. JW is supposed to remove towels - but it does not. I am furious that I have ended up sitting in the shade when I have paid to come and sit in the sun but can’t because of other guests who leave towels out and don’t turn up until well after lunch. This along with the desperate need for a quality seafood offering and quality Mexican food they are currently building a Mediterranean restaurant to go with the Thai? And Italian. The Italian is good. But why don’t you have a seafood restaurant on the beach side location over Thai? Why do you not offer a quality Mexican local food offering. So for these reasons I can’t score more. All staff are very friendly and helpful. Cleaning is excellent. I can’t fault the staff or cleaning at all. Pool staff super helpful. But the towels by the pool and lack of quality restaurant offering is disappointing.