JW Marriott Cancun Resort & Spa

Cancun, Mexico

9 First Class
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About the Hotel

Nestled along the beach in Cancun's hotel zone, the JW Marriott Cancun Resort & Spa constitutes a quiet refined oasis among the surrounding din. Elegant details set the resort apart from its peers. A delicate flower scent permeates the welcoming lobby and guests can frolic around four outdoor swimming pools. The infinity-edged main pool threads through the landscaped grounds and fronts the pristine powdery sand. Jump the diving pool's deep end and explore the built-in artificial reef. Dotted with beach chaise loungers and shady palapas, the 700-foot beach beckons to linger. The cerulean ocean is the resort's ubiquitous backdrop and all 448 rooms have private balconies where to take in the view. Appointed in classic style, roomy accommodations (the smallest measures 465 square feet) feature sitting areas with lively color accents, wireless Internet access, 32-inch flat-panel televisions and twice-daily maid service. Bathrooms are exquisitely marble-bedecked with separate tubs and showers.

Location

JW Marriott Cancun Resort & Spa
Blvd. Kukulkan, Km14.5, Lote 40-A-Zona Hotelera
Cancun, Mexico 77500

Nearest Airport: CUN

Features and Amenities

  • General Information
  • Connecting/Adjoining Rooms
  • Handicap Accessible Rooms
  • Pets Not Permitted
  • Non-Smoking Rooms
  • Dining
  • Poolside Dining
  • 24-Hour Room Service
  • Deli
  • On-Site Amenities
  • Salon
  • On-Site Car Rental
  • Concierge
  • Shuttle Service
  • Spa on Property
  • Fitness Center
  • WiFi
  • Sauna
  • Indoor Pool
  • Valet Parking (fee may apply)
  • Wedding Planning Services
  • In-Room Amenities
  • Private Patios or Balconies
  • Turndown Service
  • Air Conditioning
  • Hair Dryers
  • In-Room Safes
  • Mini Bar
  • Satellite Television
  • Iron/Ironing Boards
  • Built-In Power Adapters
  • Marble Bathrooms
  • Flat-Screen Televisions
  • Bottled Water
  • Work Desks
  • Bathrobes & Slippers
  • Activities
  • Tennis
  • Jet Skiing
  • Business
  • Meeting Rooms
  • Business Center
  • Family
  • Cribs
  • Kids Pool
  • Kids Club
  • Rollaway Beds
  • Nearby
  • Historic Sites
  • Shopping
  • Restaurants
  • Golf
  • Interests
  • Beach
  • Cool Pools

Reviews for JW Marriott Cancun Resort & Spa

Beyond Expectations

TripAdvisor Traveler Review Rating Reviewed 9 hours ago

Alfredo at the Beach Bar is Amazing! I got some “la gripe” from my long day of Cenote tours the day before and Alfredo surprised me with a hot tea, lemon and honey. He was just “I saw you look a bit “beat up” already my friend..lol, hope this helps you recover and allow you to finish strong your amazing vacation. The difference between “Excellent Service” and ordinary “all-inclusive” shenanigans…

stuartm668 - Winter Park, Florida


Excellent service

TripAdvisor Traveler Review Rating Reviewed 1 day ago

Manuel was an incredible waiter at the pool! He provided excellent service, was informative, and showed great dedication to making sure we got exactly what we wanted. Truly outstanding!

Waleska G


JW Beachside is a Class Act

TripAdvisor Traveler Review Rating Reviewed 2 days ago

JW is a class act. From its location in Cancun, your room, service and Food...it does NOT disappoint. AND you will pay for that... guarantee that. So be ready. But in a way... once you sleep... taste.. enjoy the site... it will be worth it. (don't drink too much! haha) Family of Four... (two hungry teen boys) so that buffet is legit a savior and a blessing. The food... 95% of it was on point. It was my personal favorite... I relished on those breakfast meals. Brought back nostalgia as a kid growing up in my Spanish Salvadorian roots. The room was huge with great space and layout... huuuuge bathroom and luxury feeling. We had a great view.. and by the looks of the location.. every room has a great view. Ours overlooked the actual resort and towards the beach. Beautiful. Happy Wife...Happy Life. Don't forget that fellas. Kids thought they were in paradise (14/11). we stayed busy with day excursions... some of them long and winded...it was nice to come back to the room... rest...cleanup... and go get a great meal to finish the night. Its a pampering effect... (again...comes with that pricy aftermath). Pool and all the activities were great... never felt crowded in the pool area... drinks nearby... calm... nice activities for kids .. nice to have a beach side closed out for hotel guest only.

Jimmy C - Melbourne, Florida


Birthday Surprise

TripAdvisor Traveler Review Rating Reviewed 4 days ago

Marge and Javi did a great job providing a wonderful birthday surprise. Balloons, a special drink, chocolate covered strawberries…it’s these extra touches that mean so much when traveling.

W8689VPtoms


Towels reserving sun beds should be banned.

TripAdvisor Traveler Review Rating Reviewed 4 days ago

This could be a good hotel but it is let down by a few things: The pool area is a problem. People leave out towels and in a 5 star hotel this is unacceptable. Towels out 7am and then there are NO beds available any where close to the pool (no good if you have kids) by 8.30am. It brings the whole feel of the resort down to a 2 star. I am up early with young kids. We have breakfast and the. Expect to be able to come to the pool and settle however there are no seats. JW is supposed to remove towels - but it does not. I am furious that I have ended up sitting in the shade when I have paid to come and sit in the sun but can’t because of other guests who leave towels out and don’t turn up until well after lunch. This along with the desperate need for a quality seafood offering and quality Mexican food they are currently building a Mediterranean restaurant to go with the Thai? And Italian. The Italian is good. But why don’t you have a seafood restaurant on the beach side location over Thai? Why do you not offer a quality Mexican local food offering. So for these reasons I can’t score more. All staff are very friendly and helpful. Cleaning is excellent. I can’t fault the staff or cleaning at all. Pool staff super helpful. But the towels by the pool and lack of quality restaurant offering is disappointing.

ccml - Johannesburg, South Africa


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