Le Blanc Spa Resort

Our recent stay at Moon Palace Sunrise was unfortunately very disappointing and stressful, especially at the beginning of our vacation. The easiest way to copy and paste is by highlighting the text you want to copy, pressing Ctrl + C on Windows or Command + C on Mac, then placing your cursor where you want to paste it and pressing Ctrl + V on Windows or Command + V on Mac. We originally booked an upgraded ocean-view room, but what we received was barely a sliver of a view. While check-in itself was quick, things quickly went downhill afterward. We rushed to grab dinner after arriving, only to be told the buffet was closing in five minutes. Before we were even seated, staff had already started cleaning and removing the food, leaving us unable to properly eat after traveling. The biggest issue, however, was the condition of the rooms. After being moved once, we entered another room where the floors were filthy — my feet turned black from simply walking barefoot. Even worse, there was a very strong mildew/mold smell in the room. My partner suffers from asthma, and his breathing became severely affected almost immediately. Engineering and housekeeping came to inspect the room, but insisted they “didn’t smell anything” and seemed unwilling to properly document the issue. Eventually we were moved again, but by then the damage had already been done. Because of my partner’s respiratory condition, we had to cancel excursions, spa treatments, and massages we had booked. He could barely breathe and certainly could not tolerate deep massage treatments pressing on his chest and lungs. Unfortunately, management initially refused to credit or cancel many of these services, which added even more frustration to an already difficult experience. That said, I absolutely want to recognize one employee who truly cared and went above and beyond: Miranda Perez from Public Relations at Sunrise Resort. She was compassionate, professional, and genuinely helpful. She helped us navigate the cancellations and assisted with our transfer to Le Blanc Resort and Spa Cancun so we could start fresh. She is an outstanding employee and deserves recognition for the way she handled a very difficult situation. Once we arrived at Le Blanc Resort and Spa, the experience completely changed for the better. From the moment Israel checked us in and later checked us out, the level of hospitality became exceptional. He fixed our billing issues, applied our credits correctly, and even arranged and paid for a private taxi to ensure we arrived at the airport on time after transportation confusion from Sunrise. He truly made us feel valued and cared for as guests. Le Blanc was absolutely extraordinary. The accommodations, cleanliness, mattresses, pillows, pools, and overall atmosphere were top-tier luxury. The highlight of our dining experience was the restaurant Terrazza. Every dish we ordered was phenomenal, and we returned multiple times because the chef never missed a beat. It was hands-down our favorite restaurant on the property. The Italian restaurant was also excellent, while the French and Asian restaurants were good, but Terrazza stood far above the rest. In the end, while our experience at Sunrise was extremely disappointing due to room conditions, cleanliness concerns, and lack of responsiveness, Le Blanc completely restored our vacation experience. We are grateful to Miranda Perez and Israel for their professionalism and kindness, and because of our experience at Le Blanc, we are already considering visiting the Dominican Republic location in the future.

This was our second visit to this amazing resort. It is a 5 star experience. The property is beautiful and well-maintained. The chair game at the main pool is real - the pool concierge reserves the best loungers for high tier members, and rightly so, leaving few good spots for other guests. By around 10-10:30am, if the good seats haven't been claimed, others can take them. This worked well for us. Lucinda, the pool concierge is friendly and helpful. We loved doing activities with Andre (and his boss Vanessa) - painting was not such a success (needed more instructions), string art was better and water aerobics and stretching were fun! Spa was nice, but pricy. Our butlers Raul and Eduardo were helpful and friendly. We moved rooms after one night because of a loud/rattling fan and new room on the 8th floor was much better. We loved the food at Yama the best, Bella was a close second. We preferred the buffet for breakfast - Angel was a great waiver and remembered our drink orders by day 2 - Terazza took too long. Cristina, our pool waitress, was sweet and introduced us to some new drinks. This place is pretty laid back, and that's just what we were looking for. We will be back!

You feel like you are on a luxury vacation. It’s is absolutely worth it to do the private transfer through the hotel when you book. While the hotel offers transfer to and from the airport, it can determine the tone of your vacation. We did not do it when we went and it was the only regret I have. It started me off on the wrong foot but they more than made up for it when we arrived at the hotel. Not a party place at all, which is exactly what we were looking for. If you truly enjoy the company of your person, you will love the experience here. It really is geared towards making things romantic and relaxing. Spa was fantastic. We loved it so much we booked to return in July, which sounds crazy- Cancun in July- but we were convinced by other couples who frequent the resort that 4th of July is an experience there. Hopefully I have more great things to say the next time around. The food was good, considering it’s an all inclusive. I know how that sounds- but it’s like anywhere else- you can go to a restaurant and have one dish that’s awesome and another time question why you went back.

My fiancé and I had our third trip to Le Blanc Cancun in very late April and very early June 2026. This was our third trip to the resort, and it remains my favorite with Le Blanc Cabo being a very second second. The service was outstanding, and we'll be coming back for many years to come. I personally want to thank Rozio, Patricia, Magdalena, Alondra, Mercedes, Nery, and Monse for the outstanding messages and spa service. Emmanuel, Marina, and Diana provided excellent service poolside. Yessica with pool concierge was also excellent and helped us make our experience even better. I especially appreciated Renan, Alejandro, Raul, Ferdnando, and Hugo for provide excellent lobby and pool bar service. All of these wonderful employees were very polite and very knowledgeable. The breakfast at Terraza is probably one of the best you'll ever have. I recommend the truffled eggs along with either the smoked salmon bagel or the pomme rosti. The bistecca al chianti at Bella is fantastic. Yama is great for dinner as well; we had a meal there and an appetizer "first round" meal there. Joel was our butler, and he was a great help for planning our day, especially dinners. We will be back very soon, and we look forward to another wonderful experience!

We just returned from a stay at Le Blanc Cancun. It is a beautiful resort and the cleanest resort I have ever seen. From the lobby to the rooms, the entire place is spotless. The restaurants are excellent and we loved every meal we ate. Beautiful, pools, beautiful beaches, beautiful views. What sets Le Blanc apart from the rest is the service. The waiters, butlers, check in personnel, every single person treats you like royalty and make you feel like family. The only thing that made our trip end on a sour note was the high pressure sales pitches from the sales people. They try to sell you memberships to the resort, and don't know how to take no for an answer. Once i say I'm not interested, that should be the end of the conversation, but it never is. If they could get that under control, it would create a much better over all experience for the guests.