Le Blanc Spa Resort

**An Outstanding First Stay at Le Blanc Cancun – We Can't Wait to Return!** This was our first visit to Le Blanc Cancun, and it exceeded our expectations in every way. From the incredible food and entertainment to the exceptional service, every aspect of our stay made for an unforgettable vacation. **Food & Dining** The food was outstanding throughout the resort. Every meal—from breakfast and lunch to dinner—was consistently excellent, and the drinks were just as impressive. Our favorite restaurants were **Bella** and **Lumiere**, both of which delivered exceptional dining experiences. A special thank you to **Manuel**, our server at Bella. He was absolutely fantastic and provided some of the best service we experienced during our stay. We also took advantage of room service several times, and it was excellent every time. The menu offered plenty of great options, and the 24/7 service was always prompt and reliable. **Entertainment & Activities** There was never a shortage of things to do. We participated in a cooking class, aqua dancing, bingo, horseshoes, and a Latina dance class, and every activity was enjoyable and well organized. The activity staff, **Andrea and Daniel**, deserve special recognition. They were energetic, engaging, and made every activity fun. Daniel was new to the team, but you would never know it—he did a fantastic job. Together, they worked incredibly hard and helped create a lively, welcoming atmosphere throughout the resort. We also loved the variety of entertainment and music available throughout the day. Whether it was poolside, in the lobby, at one of the bars featuring live music, or on the outdoor balcony areas, there was always something happening and plenty of options to fit any mood. **Spa Experience** The spa was absolutely beautiful—large, luxurious, and incredibly relaxing. We enjoyed the hydrotherapy circuit multiple times during our stay, and it quickly became one of our favorite experiences. A special thank you to **Jose**, who provided outstanding service each time we visited. His professionalism and attention to detail made every visit even more enjoyable. **Exceptional Service** The service at Le Blanc Cancun truly sets this resort apart. One of our favorite experiences—and something completely new to us—was the butler service. Our butlers on the 9th floor, **Carlos and Memo**, were without question one of the highlights of our trip. From the moment we arrived, they went above and beyond to make our stay exceptional. They thoroughly introduced us to the room and all of its features, helped coordinate activities and reservations, managed details surrounding checkout, luggage pickup, and even lunch-to-go arrangements. What impressed us most was their attention to detail. They took the time to learn our preferences and remembered them days later, surprising us with thoughtful touches that made us feel genuinely valued. Their friendliness, professionalism, and ability to anticipate our needs made our vacation seamless and stress-free. We are incredibly grateful for everything they did and sincerely hope to see them again on a future visit. We would also like to recognize **Maria**, who took care of us by the pool throughout the week. By the end of the first day, she already knew our favorite food and drink preferences and remembered them for the rest of our stay. Her attentive and personalized service made every pool day even more enjoyable. In addition, every staff member we encountered seemed genuinely happy to be there. Everyone was friendly, welcoming, and consistently provided outstanding service. **Special Recognition** We would like to personally thank the team members who made our stay so memorable: - Louise – Check-in - Carlos & Memo – 9th Floor Butlers - Manuel – Bella Restaurant - Andrea & Daniel – Activities Team - Jose' – Spa - Maria – Poolside Service Le Blanc Cancun delivered one of the best resort experiences we have ever had. The combination of luxury, entertainment, outstanding dining, and truly personalized service made this a vacation we will never forget. We left with wonderful memories and are already hoping to return in the future. Thank you to everyone at Le Blanc Cancun for making our first stay so special!

We had the best birthday trip with our group. Patricia our concierge at the Cancun location made all of our bookings happen and got the times we wanted. She had balloons, sweets, and snacks set up in our rooms on arrival for everyone to start celebrating. Josue drove us to and from the airport and made sure we had an easy trip. We were able to use the spa for a mani/pedi on arrival, and Monse did a great job for me. Patricia performed my facial later in the week, and it was so relaxing. Our dinners were excellent, and the wait staff was always so kind with their recommendations as well as their attention to us while there. Carlos at Bella, Yuri at Terraza, Luis and Andrea at Lumiere, Jessica and Rafael at Yama, and Leslie and Gabriella at Kakau all helped make our stay enjoyable. Ezekiel and Roger went the extra mile while waiting on us during our private dinner. It started to rain heavily while we ate, and they kept everything going despite getting wet themselves. Diana at the lagoon pool and Miguel at the main pool bar helped serve us while we enjoyed the different pools, and all of the beach service guys (Cristian, Esteban, Emmanuel, Tomas, Jose, Adrian, and Jorge) helped keep us fed and in the shade while there. Our butlers Memo and Carlos made sure we knew everything going on for the day and sent us to the airport with boxed lunches to enjoy when we left. Catalina was our housekeeper, and she made sure everything was clean and tidy every day. We love staying at Le Blanc and enjoyed getting to do it with our friends this time.

My husband took me to Le Blanc for my birthday. Two months in advance he let them know about our visit and my special needs as celiac and intolerant to casein and if it was possible to have a little cake for the special day. We got there and the first thing we referred were the food intolerance issues and they introduced us to the different chefs and assured there wouldn’t be a problem. All the gluten labelled food had gluten (oat) or milk so I couldn’t eat it. I was patient waiting for long to get a piece of meat with sweet potato chips and random good. I ask for corn tortillas and it was a mixture of flour and corn but they assured me it was gluten free… by the 3rd day I was really disappointed and annoyed because the treatment was really poor and at home I could eat much better than there. As I complained they took it “seriously “ and they tried but still not a real cake ( strawberry gelato with a merengue covered and two little bread sticks made with Tapioca, that were very good and I got the recipe to make them. The day I was leaving they made pancakes and chilaquiles.. I started to feel bloated and in discomfort, then they prepared churros to go but I was already feeling sick, so no thank you. Le Blanc is a beautiful resort. People there are hard working people and you receive a great treatment. The spa is spectacular!! I really loved the Hydrotherapy, it made my day.. but I was sad because in the country of chocolate I couldn’t it any chocolate at the chocolate place because there was milk in it and I couldn’t it tortillas or nachos in the country of corn… I saw delicious food for the other guest and I couldn’t eat it, even the simplest thing like guacamole… I ordered it and I waited for almost an hour and I didn’t get it… as a former member of palace resorts I know what palace group can offer and I didn’t get it this time. Very disappointed !!!

Great hotel, amazing food and rooms but the real sell is the staff, everyone is there to help you with a smile. For us the stand out colleagues who really made our experience are - Lucinda and Yessica at the pool, always there and ready to help you with towels cold water, a smile and even cucumber slices and a cold towel for your eyes! Carlos and Memo our butlers, anticipating our every need. Charcuterie trays and bottle of champagne chilled waiting for us in our room after a day at the pool, ironing, spa and table bookings - honestly couldn’t ask for more.

My husband and I spent 2 wonderful weeks at LeBlanc Cancun. It didn't hurt that the weather was perfect every day and only started to get stormy when we left! Still, our Concierges were wonderful; Sofia was there for part of the time, since they sent her to Punta Cana for a week during our visit, but Kiela and Ingrid covered for her and did a fantastic job! Our first week, our butlers were Luis and Marco - both were professional and very thorough with daily reminders of the day's activities and always ready to step in and lend a hand! They even treated us to a surprise of rose petals strewn about the room one evening! Our 2nd week, we were lucky to move into a Jr. Suite, and our new butlers, Guillermo (Memo for short) and Carlos, were equally proficient and attentive! Kiela and Ingrid (with help from Memo and our housekeeper, Lizbeth) even threw a surprise birthday celebration for my husband (a couple weeks early) and when we returned to our room late one afternoon, there were balloons everywhere, the TV was tuned to a Happy Birthday sign, and there were photos hanging from balloons on the ceiling! The photos were all gleaned from our Facebook and were remarkable memories of the fun we've had over the years! Incredible attention to detail! We spent literally every day at the Sol Pool, and despite Yolanda being on vacation, Yessica and her associates, such as Omar, did a remarkable job ensuring that everyone was well taken care of! Yessica never stops moving; she fills ice buckets, brings towels, sets up the lounges, displays books and sunscreen for the guests, offers cucumber slices for sun-sensitive eyes, chair massages, removes wet towels to free up vacated loungers, and she gets it all done with a smile! Any beverage requests or lunch orders were always handily taken care of by one of the pool servers, Miguel, Maria, or Christian. Also, the capable bartenders at the Sol Pool Bar were always busy and always pleasantly serving up our beverages of choice. Of course, we had to eat! What an experience that was! We almost always began our evening in the lobby bar, and Renan, Alejandro, Daniel, Miguel and Esteban were always ready with our preferred beverage. One of our first evenings in the bar area, Gilbert was serving 12-year-old Glenfiddich to anyone who wanted a glass. Such hospitality! Our favorite restaurants were Yama and Bella, in that order. Our server Miguel, in Bella, was always efficient, and we were very well taken care of by Fausto and Ingrid as well. Enrique or Rafael had everything under control in Yama. We were also very well served by Alberto one evening in Yama. In fact, one evening following an outstanding dinner in Yama, my husband commented (much to my chagrin) that he just had the best meal of his life!!!! Yikes! With that, Chef Fredy came out beaming and offered to prepare the most incredible special dinner for us in a few days! Well, we couldn't resist, and to say it was amazing is an understatement! Kudos to Chef Fredy, Chef Regino, and Enrique and Amir, our waiters that evening. All I can say is Wow! I should add that the hostess in Yama, Jessica, was always so pleasant when she greeted us, and after a few visits, she didn't even have to look us up in the computer!!! Not to say that Lumiere and Blanc weren't also at the top of their game! Andrea did a great job in Blanc for us one evening, as did Brian, and the kitchen in Blanc also did a fabulous job for a special dinner for us in the Gazebo!!!! Edgar escorted us out to the Gazebo and turned us over to the capable hands of Margarito, who had our table all set and the wines chilled. The meal was incredible! The salad, the roasted tomato soup, the surf & turf, and the most unbelievable dessert ever! Such a wonderful evening! I would be remiss if I didn't add that we enjoyed the occasional breakfast and lunch in the Terrace on the 3rd floor, and Angel or Alfonso were always ready to provide impeccable service. Speaking of breakfast, Limber and Vanessa did such a wonderful job greeting the guests in Blanc for both breakfast and lunch! The servers, Daniel, Angel, Nancy and so many others also did such a fine job and should be commended for their great work. THIS is the resort of all resorts! Great Team Effort!