Le Blanc Spa Resort

I would like to recognize the Manager on Duty, Eduardo Mena, for the exceptional service and care provided during our stay. From the moment we needed assistance, Eduardo was very professional, attentive, and genuinely committed to making sure we were comfortable and well taken care of. His kindness, understanding, and willingness to go above and beyond made a significant difference in our experience. It is clear that Le Blanc Management takes great pride in their work and truly care about their guests. We sincerely appreciate everything Eduardo did for us and believe his outstanding customer service deserves recognition. We would be very happy to return to the resort and highly recommend it to others. Thank you for making our stay a memorable one! Sincerely Allen & Janet

Everything from the moment we arrived to the time we left every experience with the place and the hospitality was amazing. The butler on the 5th floor named Jose was the kindest gentleman we ever met and senor Israel at the checkout desk was the most helpful and nicest employee we have been helped by. Would recommend this place to anyone from couples to family and just anyone who wants to have a great relaxing time

everything was great, staff was friendly, great view and atmosphere. the cleaning staff and butlers went above and beyond and we were very impressed. our family had a very pleasant experience here especially from the multiple different activities and exercise classes available every day. However the only downside is that the food here is very much a gamble, and is not to the standards you'd expect from a 5 star hotel. some food tasted great while others tasted terrible. on top of that the steakhouse always managed to get multiple things wrong with our order. when we'd bring it up they wouldn't apologize, would just go "it's coming" when it's clear they just forgot. (I know this because if we didn't mention anything certain things just never came). the steak was cold by the time it was on our table, and the quality of the steak wasn't great at all either. the French restaurant and steakhouse took an HOUR for our food to be served, but the french restaurant at least had good service. for the amount we paid to be here, we expected better service and timely assistance. the other restaurants were much better, but our experience with the steakhouse left us frustrated and feeling like our time was not respected. if you enjoy eating good food, maybe look elsewhere or just avoid the steakhouse.

By far the best experience in Cancún! The service is absolutely superb. Shout out to Many @ Bella, he made our dinner experience with our new friends customized and special! Also, Linda & Mercedes for our couples massage, that was a magical experience. But especially Omar and Lucy at the pool, they made us feel so special and catered to. However, what makes Le Blanc great are the Butler’s. We would come back over and over just based on the way Saul and Jose treat us and our incredible birthday surprise left in our room. Thank you Geovany for the great conversation at check out. We’ll come back home soon

From the door to our checkout the place is beautiful and the services were great and excellent