Le Blanc Spa Resort

The rooms were very comfortable and clean. Excellent service from butlers Memo & Carlos

Our stay was absolutely spectacular! From the moment we arrived, everything exceeded our expectations. The hotel itself is beautiful, the beach is stunning, and the food was simply outstanding. A very special thank you to our butlers, Memo and Carlos, who made our experience truly unforgettable. They were incredibly attentive, kind, and always ready to help with even the smallest details. Their level of care and professionalism made us feel so well taken care of throughout our stay. Highly recommend this hotel to anyone looking for a relaxing and high-quality experience!

We always have the best time but this was special. It was my husbands birthday and our concierge Jayro went above and beyond. We will request him again. Thank you.

We recently stayed at Le Blanc Spa Resort Cancun and had a truly memorable experience. First of all, the food was outstanding. The buffet quality was incredibly high, and even the Mexican dishes were well-balanced and not overly spicy, which we really appreciated. The macarons at the café were absolutely exceptional. The service during check-in was also wonderful, especially the welcome drinks—it set a great tone for our stay. Before arrival, I had emailed to arrange a birthday surprise for my husband. When nothing was prepared at check-in, I was honestly a bit worried that the message hadn’t gone through. However, after quietly mentioning it again, we returned to our room to find a lovely surprise waiting for us—celebration sweets, sparkling wine, and balloons. While it would have been perfect to have this ready upon arrival, the gesture was still beautiful and we truly appreciated it. We also met many kind and friendly guests during our stay. Sharing drinks and conversations with them was such a fun and memorable part of the experience. The spa was amazing—definitely one of the highlights of our trip. One small downside was the beach. There was quite a bit of seaweed, so we couldn’t fully enjoy the ocean as much as we had hoped. Also, there were vendors coming by selling hats and other items, which felt a bit uncomfortable at times. Next time, we would love to visit during a different season. Overall, we had a wonderful stay and would absolutely love to come back. This time we only stayed for one night as a trial, but next time we would definitely stay for two nights or more. We sincerely appreciate all the care and hospitality we received. We also heard great things about the hotel’s membership program from other guests, and it is definitely something we would consider for our future stays. A special thank you to our butlers, Byliyoel and David, for taking such great care of us.

The overall experience of our stay was excellent. The staff was top notch! We come back to this location to see the staff. Prosciutto in the lobby bar was EXCELLENT. The pool chair reservations (as a diamond benefit) with Laura and Lucinda worked perfectly. The staff brought drinks to us at the pool and the lobby bar before we asked for refills. Justo brought Kelli a fork when he saw she was having trouble cutting a desert with a spoon. The car and driver were timely and excellent both to and from the airport. The Front Desk & Bellboys service were excellent! They were very timely and professional. The Cleanliness of our Room and the Turndown service provided by housekeeping was excellent! Cleaning clothes were left on our dresser to clean our sunglasses, a very nice touch!!! The staff and robot work very hard to make the space beautiful. We really enjoyed working with Sofia. She made all requested reservations ahead of time and also made several reservation changes for us. She checked on us each day as well. She went above and beyond by helping the Blanc staff with a surprise framed wedding photo on our table at dinner!!! She also worked with the chef at Bella to make mushroom risotto special for us one night! Saul and Roberto were excellent butlers. Cici and her night shift coworkers were also excellent. They surprised us with aroma therapy each night and filled our jacuzzi tub 2 nights and left rose petals. The app accurately tracked our bill and credits. It also had our dinner reservations accurately. One improvement would be to have spa appointments better reflected in the app or the ability to add events to the schedule manually. My kukuclan massages were excellent. The staff were friendly and helpful. They were timely as well. The staff was excellent during breakfast. The omelets made to order were perfect. A suggestion would be to have cinnamon rolls and maple donuts offered every day :) (since Terraza has cinnamon rolls on the menu and Kakau has maple donuts). Breakfast was great at Terraza. Dinner was our least favorite. A suggestion would be to add lobster, fajitas, burritos, and enchiladas to the dinner menu. This was our first time at Yama as we do not fresh sushi or shichimi near us. It was very good. One suggestion would be to have better lighting as we did not like the overhead lighting. Bella is our favorite restaurant. The food is always excellent and Manny is wonderful. Sofia (our DC) worked with the chef at Bella to make mushroom risotto special for us one night! Please put mushroom risotto back on the menu. The staff and food at Lumiere was excellent too! The staff and food at Blanc Steakhouse were excellent too! The cookies and donuts at Kakau were delicious. The staff was friendly and helpful. The ice cream at Glacé was delicious. The staff was friendly and helpful. The drinks and service at the lobby bar were excellent!!!!! Edgar, Ivan, and especially Renan went above and beyond our expectations. The drinks and service at the Cavo bar were excellent!!!!! We really enjoyed the rock band entertainment Saturday night. We would like to give a special thanks to the following staff for making our experience excellent: Ivan (bartender) Edgar (bartender) Renan (bartender) Mayra (server) Nancy (Blanc AM server) Victor - (Blanc AM server) Vanessa - (Blanc am hostess) David (server at Terraza) Laura (pool concierge) Lucinda (pool concierge) Manuel (server at Bella) Saul and Roberto were excellent butlers Jeanette (server) Emmanuel - pool waiter Jesus (bartender) Hector (bartender) Justo (server at Lumiere) Pool chair reservations (as a diamond member benefit) worked wonderfully! Laura and Lucinda are priceless. They know what is going on at every moment with the pool chairs and take EXCELLENT care of everyone. The noise level was quiet in the morning. Some groups were a little loud in the afternoon. We think it is a good value, especially due to our membership benefits.