Le Blanc Spa Resort

This trip back to LBC was memorable. Our concierge, Cesar, went above and beyond to make sure our trip was our best yet! We celebrated our 10th anniversary, and the staff at Blanc restaurant arranged to have our wedding song played and to decorate our table specially. Our golf lessons with Adan and Edgar were fun and helpful. They are incredible teachers that help people of all abilities. We already have golf play lessons scheduled with Adan for future trips. The staff at the pool and beach made every day relaxing. Yessica is such a hard worker. We truly appreciate all of the staff. Cesar is an excellent concierge who always makes our trip extra special.

This experience is incredible — truly beyond amazing. I have visited this resort several times, and I always notice how the quality remains consistent and even continues to improve. The service is outstanding at all times, and the food is absolutely delicious. Bella is one of my favorite restaurants; every visit is consistently excellent, with great flavors and presentation. At Yama, the nigiris are top quality — always fresh and perfectly prepared. I would like to give a special mention to Daniel, Nancy, and Víctor, who consistently do an amazing job, go above and beyond, and truly elevate the experience with their professionalism, warmth, and attention to detail. I also want to recognize José, Magda, and Bethsaida, who are always attentive and provide excellent service. The beach is beautiful, and the entire staff is always caring and attentive, making sure guests feel comfortable and well taken care of at all times. Without a doubt, a place I always enjoy coming back to. Highly recommended!

Exceded my expectations, hands down the best adults only All inclusive From the moment we arrived everything was perfect, everyone had a smile on their faces, service was perfect, our room and the view was absolutely amazing. elegant rooms, private jacuzzi bvlgari amenities everywhere, and the best of all the beds were incredibly comfortable! food was next level. Bella, Yama, lumiere was the best Between french, Italian and Japanese cuisine we had an amazing experience in all the restaurants. the wine prices were super affordable comparable to the prices in US. the pool bar served us amazing cocktails and everyone was service oriented.

LeBlancwas Amazing , I loved the vibe and the rooms were spacious and clean at all times, price was well worth the experience, never had any issues with noise levels ,special service was provided Alessandra she was very attentive to us and kept us informed with everything , she also setup a romantic beach Dinner that was way more than we expected , would also like to thank Hugo for his excellent service as our butler,Nancy with guest services was very attentive to our needs and full of ideas, Our Driver back to Cancun airport was extremely friendly and carried on a very interesting in a good way on the ride

I'll start with my experience at the resort itself which I would give 5 stars. Overall the service was great, especially if you tip - the butlers Hugo & Eder, waiting staff in each restaurant, at the bars/snack bars, at the spa/salon, by the pool, and leading the activities were all very nice and accommodating. The resort is beautiful with a lot of pools, never overcrowded, and the food is delicious. Our favorite was Yama but all the restaurants were better than typical resort food. We also enjoyed getting crepes and chocolates from Kakau. Here are some things that were a little annoying: 1. Upon first arriving, the first person to speak with us is already trying to upsell us to upgrade our membership. We didn't even check in yet and he seemed welcoming and friendly at first but quickly changed demeanor once he realized we aren't going to do the presentation lunch again (we're already members!) 2. There was construction happening and we could hear banging in our room on the 4th floor. We could also hear people dragging furniture in the room above us at all hours of the day. 3. The experience at hydrotherapy was inconsistent. The first experience was great where a person walks you through everything, timing each station, and ending with a scalp massage. The next few times varied and at one point we thought we'd been forgotten in the sauna, wasn't sure what to do when we couldn't find any staff, wasn't explained the pools, and no scalp massage Here is what brought down the review from 5 stars: I've been on palace elite vacations 3 times (the first was sold the membership, and 2 times using the membership). First of all, the sales pitch is very very pushy and then booking both times has been a nightmare. At first, the booking seems to go well but once the trip is approaching, both times I've needed to spend over 2 hours on the phone dealing with their staff being completely disorganized, saying credits don't qualify for most things, trying to book excursions but then being told the limitations and a million extra fees later, and transferred back and forth on the phone or not receiving clear email replies. I thought it was just the first trip with the membership but had just as awful of a time with the second trip. Because I was using 4 free nights from the membership, they booked 2 separate reservations for the nights free vs nights paid. The agent GUARANTEED I would have no issues and all my membership benefits would apply. Later found out none of the credits or perks would apply because it's 2 separate reservations and it took multiple calls to get the account updated. Finally when it was, I called to book services and excursions and was told most everything was booked up which wouldn't have been the case if it didn't take so long. It's the inconsistent service (very pleasant when booking and then a nightmare to use membership perks once it's booked) that makes me not want to use my Palace Elite membership anymore. For spending over $1000 a night for me and my guests plus tips & service fee on credits plus getting charged for every little thing like $75 for 12 golf balls, I'd rather skip this nightmare and go to another no-hassle luxury resort.