Le Blanc Spa Resort

This experience is incredible — truly beyond amazing. I have visited this resort several times, and I always notice how the quality remains consistent and even continues to improve. The service is outstanding at all times, and the food is absolutely delicious. Bella is one of my favorite restaurants; every visit is consistently excellent, with great flavors and presentation. At Yama, the nigiris are top quality — always fresh and perfectly prepared. I would like to give a special mention to Daniel, Nancy, and Víctor, who consistently do an amazing job, go above and beyond, and truly elevate the experience with their professionalism, warmth, and attention to detail. I also want to recognize José, Magda, and Bethsaida, who are always attentive and provide excellent service. The beach is beautiful, and the entire staff is always caring and attentive, making sure guests feel comfortable and well taken care of at all times. Without a doubt, a place I always enjoy coming back to. Highly recommended!

Exceded my expectations, hands down the best adults only All inclusive From the moment we arrived everything was perfect, everyone had a smile on their faces, service was perfect, our room and the view was absolutely amazing. elegant rooms, private jacuzzi bvlgari amenities everywhere, and the best of all the beds were incredibly comfortable! food was next level. Bella, Yama, lumiere was the best Between french, Italian and Japanese cuisine we had an amazing experience in all the restaurants. the wine prices were super affordable comparable to the prices in US. the pool bar served us amazing cocktails and everyone was service oriented.

LeBlancwas Amazing , I loved the vibe and the rooms were spacious and clean at all times, price was well worth the experience, never had any issues with noise levels ,special service was provided Alessandra she was very attentive to us and kept us informed with everything , she also setup a romantic beach Dinner that was way more than we expected , would also like to thank Hugo for his excellent service as our butler,Nancy with guest services was very attentive to our needs and full of ideas, Our Driver back to Cancun airport was extremely friendly and carried on a very interesting in a good way on the ride

I'll start with my experience at the resort itself which I would give 5 stars. Overall the service was great, especially if you tip - the butlers Hugo & Eder, waiting staff in each restaurant, at the bars/snack bars, at the spa/salon, by the pool, and leading the activities were all very nice and accommodating. The resort is beautiful with a lot of pools, never overcrowded, and the food is delicious. Our favorite was Yama but all the restaurants were better than typical resort food. We also enjoyed getting crepes and chocolates from Kakau. Here are some things that were a little annoying: 1. Upon first arriving, the first person to speak with us is already trying to upsell us to upgrade our membership. We didn't even check in yet and he seemed welcoming and friendly at first but quickly changed demeanor once he realized we aren't going to do the presentation lunch again (we're already members!) 2. There was construction happening and we could hear banging in our room on the 4th floor. We could also hear people dragging furniture in the room above us at all hours of the day. 3. The experience at hydrotherapy was inconsistent. The first experience was great where a person walks you through everything, timing each station, and ending with a scalp massage. The next few times varied and at one point we thought we'd been forgotten in the sauna, wasn't sure what to do when we couldn't find any staff, wasn't explained the pools, and no scalp massage Here is what brought down the review from 5 stars: I've been on palace elite vacations 3 times (the first was sold the membership, and 2 times using the membership). First of all, the sales pitch is very very pushy and then booking both times has been a nightmare. At first, the booking seems to go well but once the trip is approaching, both times I've needed to spend over 2 hours on the phone dealing with their staff being completely disorganized, saying credits don't qualify for most things, trying to book excursions but then being told the limitations and a million extra fees later, and transferred back and forth on the phone or not receiving clear email replies. I thought it was just the first trip with the membership but had just as awful of a time with the second trip. Because I was using 4 free nights from the membership, they booked 2 separate reservations for the nights free vs nights paid. The agent GUARANTEED I would have no issues and all my membership benefits would apply. Later found out none of the credits or perks would apply because it's 2 separate reservations and it took multiple calls to get the account updated. Finally when it was, I called to book services and excursions and was told most everything was booked up which wouldn't have been the case if it didn't take so long. It's the inconsistent service (very pleasant when booking and then a nightmare to use membership perks once it's booked) that makes me not want to use my Palace Elite membership anymore. For spending over $1000 a night for me and my guests plus tips & service fee on credits plus getting charged for every little thing like $75 for 12 golf balls, I'd rather skip this nightmare and go to another no-hassle luxury resort.

We just returned from a one week stay at Le Blanc to celebrate my 58th Birthday and it was one of if not THE BEST stays we have had at this property! In this review we will go into detail as the why we believe that Le Blanc…at this moment, December 2025 is top All-inclusive Adults only Resort in Cancun that we’ve been to. We heard from some people visiting Le Blanc a couple years back that we should try other resorts…specifically their much talked about direct competition and one other new Resort in Riviera Maya. So we decided to do that, We were told ‘ohhh the food is so much better’ at the other resorts. That might have been so a couple years ago…maybe even a year ago…but that is not the case now. It appears Le Blanc has a Quality control Manager checking EVERYTHING on the resort. For us it’s the little things….something as simple as this: Croutons in your soup….you know how you go to an all inclusive resort and u get the stale croutons in your soup or on your salad? You look at each other and say…’oh well, its all inclusive…’ and just keep going? Right….we had dinner at the Gourmet Restaurant Lumiere on Sunday….to our delight the croutons in the soup were very crunchy and fresh. The REAL TEST was that we had dinner there again on our last night…and presto…croutons were crunchy and fresh. That means CONSISTENCY. That also means that somebody is checking that little thing to ensure quality. That is VERY IMPORTANT in an all-inclusive resort. Le Blanc has made some big and some subtle changes. Here are some of them which is why we believe now, that they are number one. 1. The Staff are all-hands on, They love their jobs and their guests. (We will talk more on that below.) 2. The Menus have all changed in every Restaurant making the Food Excellent! Lobster in the steakhouse, Duck in both the Terraza and Lumiere Restaurants. A brand new SUCCULENT Rib-eye in Lumiere as well. 3. The Mattresses and pillows in the rooms have been upgraded. We slept really well. 4. All the Pools were properly heated all the time everyday. (There was a cold front with heavy wind the first day and you could still lounge in the pool) 5. Pool and beach towels are always available. 6. If you appear lost or not sure about something, Someone will appear and ask you ‘Can I help you with something?’ 7. Le Blanc has expanded its included Wine list…We LOVE Wine so for us that is a BIG plus. The Riviera Maya Resort (which is actually $400/night MORE than Le Blanc) had only 2 Wines that were included in their package and they were both $10 Wines. This Riviera Maya resort also was selling on their Wine list J Lohr Cabernet which sells for $18 in the Grocery up here for a WHOPPING and absurd $250.00. 8. The Butlers are always ready and Reachable. We had some requests and changes to make throughout our stay and they handled them efficiently. 9. Top shelf Liquors were available in all Bars. We have been going there for 18 years and there are a lot of Staff members that have been there since then. Le Blanc takes care of it’s employees, which insures that those same Employees pass that same care onto us. Here are some of the star Performers form this last trip. First and foremost, their Leader that leads from in front, Jazmin…she is a can-do, roll up her sleeves and get it done kind of Leader. We had an issue (Which was totally our fault) and Jazmin was actually able to resolve it the same day. All with a smile. Our check in process with Brando was also seamless. Manager Yesenia would always find us and ask us how our trip was going and if there was anything she could do to make our stay more special. We would begin our evenings at the lobby bar with a well served pre-dinner drink thanks to Maira. Rocio, our Room attendant cleaned our room impeccably everyday during our stay. she was fast and efficient. Restaurants: Blanc Breakfast and Lunch. Our Favorite and very attentive Servers David (We request his section every time), Magdalena, Daniel, Victor, Ulises and all the Ladies at the Check in counter. Chef David behind the grill prepared perfect Garlic Chicken for us three times…he also made an AWESOME Paella. Make sure to find out what day he makes it..(I think its once per week). Blanc Dinner: Fausto again from last trip, Isabel and Chef Marco. Restaurant Manager Edgar came by to say hi again and inquire how everything was. We stopped in another night to say hi to Jerry from our last trip as the night we dined there he was off. Yama: Ask for Cristian….he knows everything about the Menu, gets everything right every time. Chef Freddy came out to say hi again and also prepared an old favorite that was off the menu for my Wife. Lumiere: The Knowledgeable Cesar and Juan were our servers on both nights assisted by Andrea, Justo, and Alexandra. Hostess Janet was as usual very accommodating and helped us with a scheduling issue. Bella: Now has the biggest greenback Mussels we have ever had in an all-inclusive Resort….had them Twice. Our first night there Luis and Alicia were our servers and the second night was Angel. I asked Luis to ask Chef Daniel to make an old favorite of mine with Garlic, which he did and it was AWESOME. The always busy Pascualito remembered us and came by when he had a moment to say hi. Terraza: If you like Wine, ask for Yuri…over the past years while being our server we would discuss Wine, and each year his Wine Knowledge increases. He Recommended us a Wine on our second night which we had every day after that thanks to him. Yuri should be doing a Wine related job at the resort. His passion for it moves us every time. In-room Dining: Manuel used to be our asked for server at Blanc for the past four years and has moved to In-room dining now. So on our last day we decided to order room service so we could see him again and he was on time and as pleasant as always. Congrats to Manuel on making 15 years working at Le Blanc! Spa: Best back massage we’ve had and we were able to use our resort credits only paying the tax. We did a couples 50 min. and the 2 Therapists were awesome. Transport Manager: Joe was attentive, and the private Le Blanc transport from the airport and back were on time and very comfortable. Areas of Opportunity: It would nice if Port wine, Drambuie and Cointreau can be made available as after-dinner drinks, as currently the hotel carries Port wine only in Blanc restaurant and Grand Marnier. As we all know, a lot of things make up a good, proper stay at a resort, but when everything lines up perfectly, then that goes from good and proper, to absolutely AMAZING. And that’s what this last trip was. A huge thank you and Kudos to the Le Blanc Leadership team, the Employees, the Chefs and everyone at the Resort for making this a most comfortable and memorable Experience. See Y’all soon!