Le Blanc Spa Resort

This was a last-minute trip for my wife and me. Once again, we are amazed by the care, dedication and friendliness of the staff. From the maid service to the butlers, to the pool attendants and wait staff, and of course our personal concierge, everyone is very polite, helpful and genuinely seems to really love their jobs. This translates into a great vacation experience. A few specific employees deserve special mention: Our pool attendants, Yessica and Omar, worked nonstop and tirelessly, always with a smile. Pool service with Esteban and Josue was outstanding. Christian, was our waiter at Yama and did great, providing some excellent recommendations for us. Hausta at Bella was fantastic as well. Jorge, the restaurant general manager was knowledgeable and attentive. Whenever we were at his restaurant, he made sure all of our needs were met. Monse was an incredible masseuse for my wife. She was attentive to her request for each massage she performed. Of course, our Diamond Concierge, Cesar excels with his kind and happy disposition as well as his daily attention to details, checking in to make sure all of our needs were met. Well done, Cesar! If you’re looking for a place that has great food, even better service, in a beautiful setting, Le Blanc is the place to vacation! This was our 8th trip to a LeBlanc resort and it continues to meet or exceed our high expectations.

We are immensely impressed with the services of Memo and Carlos. They perform their duties with the utmost professionalism and friendliness. They more than satisfied every question and request . They vastly contributed to our complete enjoyment and quality of our stay at Le Blanc.

What a disappointment Le Blanc is. Check in seemed fine, until within 15 minutes of our arrival, we were invited to sit through a time-share presentation. We went from looking forward to relaxing to being on guard for being nickeled and dimed for add-on charges and being treated like sales targets instead of vacationers. When we got to our Junior Suite, the third highest category, we were surprised by its small size and weird layout. It has a set of marble stairs in the middle of the room, with very sharp corners, that necessitate bright, constantly-on night lights for safety. The bathroom is tiny, with a little closet for the toilet, and only one sink with limited counter space on either side. That sink, by the way, took over two minutes for hot water to appear after the valve was turned. We knew of the free alcohol in the room, but since we don't care for tequila or scotch, we asked instead for a bottle of gin. Our butler flat out told us, "no," and only after a protracted argument did he come back with an offer of a bottle for $45, twice what we'd pay across the street at the convenience store. Next, we went to the pool. The pool deck area was gross, full of chairs that no longer had guests in them, but which had their used towels, plates, and drink tumblers all over, so there was no place for us to sit. We asked an attendant to clear us a spot, and he did: two chairs only. So, there we sat, between all the other chairs that still had dirty towels and dishes on them. The drinks at the pool were bad; our Mai Thais tasted like flat cherry cola and vodka, just trash can punch, basically. They were neither high end nor tropical, just the lowest example of a "free drink." So, we checked out the next morning, a day early, at 07:00. No one asked us why, nor did anyone seem to care. But, after filling out the survey they sent and describing the awful experience, and suggesting a refund for the day we gave up… NOW Le Blanc was all about the communication. If only we would have said something, they could have made it right (doubtful). They denied the refund, even though they had plenty of time to turn the room and resell it, but they would be happy to upgrade us to the same Junior Suite the next time we visit (fat chance). Of course, the letter making these excuses and offers was unsigned and had no contact information included. It was the bare minimum of a response, just corporate lip service about wanting to make things right without having to actually do anything. If you’re a fan of bargain cruises, with crowded pools, small rooms, mid food, watered-down drinks, and service that isn’t right but promises to somehow, eventually make things right, a stay at Le Blanc is for you.

Hi we recently returned from Le Blanc and would like to thank you for our Amazing stay!! I would like to especially thank some of the staff for making our stay extra special. Buffet - Nancy, Victor, and Daniel Yama -Enrique and Ezekeial, Bella - Manny Spa - Anna at the front desk, All staff from Hydro Therapy, Magdalena mani/pedi Terraza- Uri Jose & Cecelia our Butler and Maid staff All of the Beach staff setting out our chairs daily, towels, umbrellas, water and of course the waiter staff bringing us drinks and food daily. Thanks again for treating us with the best care! We appreciate you! You are the reason we return! Scott & Margaret Larkin

Very nice experience. Clean and comfortable with good food and atmosphere.