Le Blanc Spa Resort

My husband and I visited for the 6th time this past May. We are long-time Palace members, and Le Blanc has always been one of our favorite resorts, but this most recent trip was truly the best couples’ vacation we’ve ever had. If you read my previous reviews on Le Blanc, you will see that we obviously love this place, but on a couple of recent visits, there were some small details lacking— nothing that negatively impacted our stay, but things we noticed nonetheless. I can honestly say this last stay was near perfect. Since it’s been discussed in almost every review, I will not go into detail on how beautiful, clean and elegant Le Blanc is, or how relaxed you feel the moment you walk through the glass doors, or how the spa like music and scent of lavender and mint immediately makes the real world seem like a distant memory, but be aware that all of this is true. What I will detail are the ways in which Le Blanc has improved on an already exceptional experience. We were warmly greeted by Jessica at reception who set the tone for our entire trip with her lovely smile and accommodating attitude. We had our wristbands and were changed and out at the pool within minutes. Be aware that LB will store your luggage, and you can ask to change in the spa in order to take advantage of the facilities from the moment you arrive. Our room was ready before 3, and we absolutely loved our 5th floor partial ocean view, our favorite room category. These rooms do not have a step down to the hot tub and sliders, they are slightly larger than the ocean front rooms, and have two closets instead of one. We also love that they give you a view of the sea as well as the lagoon. Le Blanc has a new GM, and you can clearly see that Mr. Niebla has raised the bar on food, drinks, entertainment and service. Every meal we had was wonderful, with the standouts being Bella and Blanc. The last time we visited, Blanc (steakhouse) was our least favorite, but the surf and turf and lobster tail that I had this trip was the best meal I’ve ever had at an all inclusive. We had similarly amazing meals at Bella (where the chef made us a special eggplant parm off the menu that was to die for), Yama, Lumiere and Terraza. We especially loved breakfast and lunch à la carte at Terraza— the truffled eggs are life changing (we got them every morning), and for lunch, the tuna tiradito should not be missed. Turi is a standout server here who always made us laugh with his corny jokes and contagious smile. Drinks have also just been taken over the top, with uniquely crafted cocktails at each bar and restaurant. We especially loved the Cielito Lindo at the swim up bar, expertly prepared by Carlos who would see me approaching and have one ready for me when I arrived. We had equally wonderful drinks and service from Ivan at Cavo, who made me a special drink from scratch when nothing on the menu appealed to me. Amaze amaze amaze. We started every morning with a latte and sweet treats from K’akau, served with smiles and genuine warmth from Gabriella and Mercedes— these ladies are gems. Spa is as wonderful as ever, and my massage with Cecilia was so good that our entire party requested her for the remainder of our stay. She was just lovely, and carefully listened to our needs and preferences before and during the treatment. We were able to use resort credits on the romantic beach dinner which I recommend everyone experience at least once— it’s pricey, but truly romantic… definitely worth it for a special occasion. Our waiter Tomas was so kind, and we really enjoyed talking to him and the lovely girl (I cannot remember her name) who serenaded us with her violin playing. We were disappointed when we learned that LB had done away with the evening shows, but I can honestly say that we did not miss them AT ALL. The level of entertainment, from the jazz trio and country band at Cavo to the sax and cello players at Blanc and Bella, from the mariachi band that plays at the main pool at noon on Tuesdays to the cocktail hour musicians at the lobby bar, every single performer was top-notch. I’m not taking about top-notch for a resort, I mean NYC club quality good. We were blown away by the level of talent here. LB has clearly put their entertainment budget to much better use than in the past. We couldn’t have been more impressed. Above and beyond is the only way to describe the service from our butler, Rene. He surprised us with a beautifully decorated room, drawn bath with rose petals and chilled champagne for our anniversary, helped me fix one of my shoes that had broken on the way to dinner (in case you’re wondering, you can indeed fix a broken sandal strap with a binder clip and a little imagination), brought me a carton of non-dairy milk for my morning coffee as soon as we arrived, and made sure I had dairy free treats at turndown time each evening. He genuinely made our stay so special with his kindness and competence. Our stay also would not have been the same without the amazing hospitality and commitment from Laura, the pool concierge. I can honestly say that she is the hardest working person we have ever encountered here or at any other resort. Every single morning, she greeted us with a smile, knew where we preferred our lounge chairs, and set up our umbrellas, towels, ice buckets and water. Most mornings, there would be a number of chairs reserved for Residence members, which made it difficult for us to get chairs next to our friends. Laura would move our belongings for us when those seats would open up (after 10 if they are not claimed) in order for us to sit together. All day long, she provided the same service to everyone at all the pools— setting up, giving mini face massages with chilled cucumbers for the eyes, clearing giant piles of used towels— always on the move, never slowing down. She was supposed to have had a day off in the middle of our stay, so we were surprised to see her that morning, same as always— smiling and hustling. When we asked why she was there on her day off, she said that the resort was very busy and she had been asked to come in. When we commented on her amazing work ethic, she simply said, “I love my job”. And does it ever show. This brings me to the thing that stood out and impressed us the most about Le Blanc this time around. Every single person seemed to genuinely love what they were doing. Employees not only treated us with the utmost care and respect, but they treated each other the same way. Our last night, we were lucky enough to run into Edgar Niebla chatting with guests and employees at the lobby bar before dinner. You can tell that this man truly loves what he is doing, loves people and values his employees as much as his guests and has set the example from the top down. That attitude of respect is evident in every aspect of the Le Blanc experience, every smile, every “It’s a pleasure”, every single interaction. We are already planning our next trip for April. Until then, I will be dreaming of warm sand, warm breezes and warm smiles. Te quiero, Le Blanc!

Memo, Brando, Rodrigo, Ceci, Andres, Jose, Ricardo, the vocalist couple who performed on the Terrace - they were all wonderful and made our stay very comfortable and fun! The vibe is newlyweds and older married couples. We took our single 21 year old daughters and there weren’t many people for them to meet/hang with.

I WANNA SHOUT OUT *ESTEFANI * MERCEDES *GABRIELA *CARLOS And MANUEL They made my le blanc stay the best stay ever. Their service and friendliness was top tier. I also wanna shout out brando he helped check in check out and kept us updated with all good things. I love you all I CANT WAIT TO BE BACK.

This was our third year in a roll. Going to LeBlanc Spa Resort Cancun, for my wife’s birthday celebration. Our experience was first class and five star all the way. The staff always friendly, polite and professional and catered to all our needs. Looking forward to going back in 2027, for our forth year in a row.

We witnessed Blanca at the receptionist desk handle a very unruly guest. She handled it with grace and poise and should be congratulated for that.