Le Blanc Spa Resort

Absolutely incredible stay at Le Blanc! Food was outstanding and the service was amongst the best we’ve experienced at a resort. Will happily book to stay here again!

All of the staff throughout my holiday were absolutely amazing. From start to finish, they were consistently friendly, attentive, and genuinely welcoming, which made the entire experience even more enjoyable. Their professionalism and willingness to go above and beyond did not go unnoticed, and it truly made a difference in the quality of my stay. I felt well taken care of at all times, and their positive attitude created a warm and memorable atmosphere. I would not hesitate to return, largely because of the exceptional service provided by the team.

Sorry for the long review - hopefully it is helpful to those looking for specific details. PROS The resort is beautiful, has beautiful views, beautiful décor, beautiful architecture and is kept very clean. Our room (a Royale Governor Suite Oceanfront) was gorgeous. The cleaning staff kept it immaculate and everything about the room was all we’d hoped. The wait staff at the pools and on the beach was very attentive. The bartenders at the pool bars were also great. We really enjoyed the evening entertainment in the main lobby. It was a great place to relax before dinner each evening. The food was generally very good. The grill option at the lunch buffet was incredible. The service at the restaurants was all very good. Every cocktail we tried was amazing! CONS I know others have mentioned this, but the sales pitch at check-in time is unacceptable. In our opinion, from the moment we arrive at the resort we are on OUR dime – and our time should be relaxed, vacation time spent however we choose. I have no problem if Le Blanc wants to mention that learning about how to save money on future vacations is an option during our stay. That would be a tactful way to handle this. Those who are interested could pursue this, and others can choose to not have their precious vacation time wasted. The going rate for our room is close to $2000/night. We have never paid this kind of money to be bombarded with unwanted “opportunities.” We choose to book “luxury” high-end resorts because we expect a certain level of service. For those who are new to the Le Blanc experience, be aware that regardless of the level of room that you have reserved, you do not receive any extra percs or attention for having an upgraded room. We always seemed to be seated at the worst tables, pushed to certain locations, etc., and we could only assume this was because we were not “members.” Same situation with the butlers who are serving everyone and not just those with select room categories (as best we could tell). We assume that this played into the problems we had with things not being completed when we asked. We tried to book an activity prior to our arrival using the app. Never got any additional information or feedback from the resort, and when we checked in, we had to start the process from scratch as there was no record of our attempt to book. Our butler and the front desk encouraged us to use the app, so we set about reserving a beach cabana for the day after our arrival. When we didn’t see anything that made us think this reservation had worked, we asked our butler and he told us he would arrange it for us. It did show up on our agenda as being reserved, but then suddenly “disappeared” at some point. When we went to the beach the next morning, there was no record of any reservation and it took about 20 minutes of scrambling and waiting to get this resolved. At one of the restaurants, the hostess asked if we were trying all the restaurants. When we told her that we hadn’t been able to get access to all the restaurants during the times we preferred, she said that we should speak to someone at the restaurants directly or ask for a manager. Thinking maybe it was a good tip, we made a reservation one evening by visiting the location directly and asking for our preferred time. We were given a verbal confirmation that was repeated for clarity, but when we checked the next morning the reservation had been made 3 HOURS later than the time we’d been told. 3 HOURS. We were so discouraged by the various problems that we decided not to even attempt to use any of our resort credits. Sadly, we weren’t remotely confident that anything would be handled properly and didn’t want to take the risk that we’d end up spending the rest of our vacation trying to straighten out problems…. In theory, we left $1500 unused because of a lack of confidence in the resort. At checkout, we again had the experience of being bombarded with sales pitches. The resort recommends that you arrive at the front desk area 30 minutes before your departure time in case there are delays. It’s clearly because they want this time (which is our precious vacation time) for their sales staff. We were approached by 2 different employees, one about 10 minutes after the other. Meanwhile, the time for our private transfer to the airport came and went and no one seemed to be concerned with THAT. CONCLUSION: Everyone’s expectations and assessment of resorts is subjective. I know some people would not be bothered at all by the things that bothered us. We’ve tried to provide details that might be helpful to those similar to ourselves. It is a lovely resort with so much potential, but not in the same league as any of the high-end resorts we’ve visited in recent years. At other resorts we have not had to deal with sales pitches (EVER), we’ve been appreciated for our investments in upgraded rooms and rewarded with higher levels of service, we’ve had attentive and caring butlers, and we’ve gone home longing to return to those resorts. We would not return to Le Blanc, or ever choose to visit a Palace property in the future.

We had a wonderful honeymoon trip for a week at Le Blanc. We enjoyed delicious food, warm weather, and excellent service from all the staff we encountered. Our butlers, Rene and Luis were attentive, kind, and friendly. A bartender at the lobby bar, Ivan, was knowledgeable, easy to talk with and went above and beyond making specialty cocktails for my husband. Vanessa, the hostess at Blanc, learned our names and greeted us to seat us for our meals. Juan, a server at Lumiere, gave us great service and attended to us often. We cannot speak highly enough of the service and the absolutely relaxing stay we had for our week in Cancun. We wish we could come again!

The best resort to rest during your spring. The Chef Freddy at Yama Restaurant is the best. Delicious dinners just like in Japan. Roberto the waiter and Giovanni the Manager provided a wonderful service during our dinner. The steaks at Blanc restaurant were really good, with perfect temperature and the service from the waiters and the manager Edgar wonderful. The buffet for breakfast and lunch provided a large variety of dishes with an amazing services from Nancy our special and lovely waitress and Alejandra the sweetest Manager. Terraza Restaurant is the best option if you want to enjoy the most stunning views of the ocean and beach with a special service from Maricruz the manager and Yesenia the waitress. The cleanliness and the details of our room was absolutely stunning, thanks to Luisa our maide. The resort is located in front of a beautiful beach, perfect to enjoy the warm ocean. The service is wonderful thanks to Omar (blue shirt) who helped us with the chairs and umbrella, and Christian, Esteban and Ariel the waiters who worked very hard to make us feel comfortable and satisfied with all our needs during the beach day. You won't be bored if you are looking for some entertainment in the evening at Cabo Bar. Laura, the events coordinator is amazing. We enjoyed the Rock Music band (Saturday night), the Country Music Band (Thursday night) and Latin Music band (Friday night) and of course the DJ with the 80's and 90's music every night after 10:30pm. The services of Maira (waitress), Daniel and Renan (bar tenders) were absolutely the best. If you are looking to rest your mind and body, the spa is the right place for you. We enjoyed the hydrotherapy every afternoon, you don't need reservation and you can enjoy the steam room, Sauna, Ice Room, Jacuzzi and more. The service of Maria was wonderful. If you need to make any reservations during your stay, ask for Javier (PVP), he was very kind and helpful to accommodate us with our requests. The check in and check out process was very smooth thanks to Jazmin the Manager of reception and Roger the Resident Manager of the Resort. They made sure that we had everything we needed to enjoy the vacation time. Every dollar we spent during the vacation at the resort really worth it! We can't wait to visit the resort again.