Le Blanc Spa Resort

We had the best birthday trip with our group. Patricia our concierge at the Cancun location made all of our bookings happen and got the times we wanted. She had balloons, sweets, and snacks set up in our rooms on arrival for everyone to start celebrating. Josue drove us to and from the airport and made sure we had an easy trip. We were able to use the spa for a mani/pedi on arrival, and Monse did a great job for me. Patricia performed my facial later in the week, and it was so relaxing. Our dinners were excellent, and the wait staff was always so kind with their recommendations as well as their attention to us while there. Carlos at Bella, Yuri at Terraza, Luis and Andrea at Lumiere, Jessica and Rafael at Yama, and Leslie and Gabriella at Kakau all helped make our stay enjoyable. Ezekiel and Roger went the extra mile while waiting on us during our private dinner. It started to rain heavily while we ate, and they kept everything going despite getting wet themselves. Diana at the lagoon pool and Miguel at the main pool bar helped serve us while we enjoyed the different pools, and all of the beach service guys (Cristian, Esteban, Emmanuel, Tomas, Jose, Adrian, and Jorge) helped keep us fed and in the shade while there. Our butlers Memo and Carlos made sure we knew everything going on for the day and sent us to the airport with boxed lunches to enjoy when we left. Catalina was our housekeeper, and she made sure everything was clean and tidy every day. We love staying at Le Blanc and enjoyed getting to do it with our friends this time.

My husband took me to Le Blanc for my birthday. Two months in advance he let them know about our visit and my special needs as celiac and intolerant to casein and if it was possible to have a little cake for the special day. We got there and the first thing we referred were the food intolerance issues and they introduced us to the different chefs and assured there wouldn’t be a problem. All the gluten labelled food had gluten (oat) or milk so I couldn’t eat it. I was patient waiting for long to get a piece of meat with sweet potato chips and random good. I ask for corn tortillas and it was a mixture of flour and corn but they assured me it was gluten free… by the 3rd day I was really disappointed and annoyed because the treatment was really poor and at home I could eat much better than there. As I complained they took it “seriously “ and they tried but still not a real cake ( strawberry gelato with a merengue covered and two little bread sticks made with Tapioca, that were very good and I got the recipe to make them. The day I was leaving they made pancakes and chilaquiles.. I started to feel bloated and in discomfort, then they prepared churros to go but I was already feeling sick, so no thank you. Le Blanc is a beautiful resort. People there are hard working people and you receive a great treatment. The spa is spectacular!! I really loved the Hydrotherapy, it made my day.. but I was sad because in the country of chocolate I couldn’t it any chocolate at the chocolate place because there was milk in it and I couldn’t it tortillas or nachos in the country of corn… I saw delicious food for the other guest and I couldn’t eat it, even the simplest thing like guacamole… I ordered it and I waited for almost an hour and I didn’t get it… as a former member of palace resorts I know what palace group can offer and I didn’t get it this time. Very disappointed !!!

Great hotel, amazing food and rooms but the real sell is the staff, everyone is there to help you with a smile. For us the stand out colleagues who really made our experience are - Lucinda and Yessica at the pool, always there and ready to help you with towels cold water, a smile and even cucumber slices and a cold towel for your eyes! Carlos and Memo our butlers, anticipating our every need. Charcuterie trays and bottle of champagne chilled waiting for us in our room after a day at the pool, ironing, spa and table bookings - honestly couldn’t ask for more.

My husband and I spent 2 wonderful weeks at LeBlanc Cancun. It didn't hurt that the weather was perfect every day and only started to get stormy when we left! Still, our Concierges were wonderful; Sofia was there for part of the time, since they sent her to Punta Cana for a week during our visit, but Kiela and Ingrid covered for her and did a fantastic job! Our first week, our butlers were Luis and Marco - both were professional and very thorough with daily reminders of the day's activities and always ready to step in and lend a hand! They even treated us to a surprise of rose petals strewn about the room one evening! Our 2nd week, we were lucky to move into a Jr. Suite, and our new butlers, Guillermo (Memo for short) and Carlos, were equally proficient and attentive! Kiela and Ingrid (with help from Memo and our housekeeper, Lizbeth) even threw a surprise birthday celebration for my husband (a couple weeks early) and when we returned to our room late one afternoon, there were balloons everywhere, the TV was tuned to a Happy Birthday sign, and there were photos hanging from balloons on the ceiling! The photos were all gleaned from our Facebook and were remarkable memories of the fun we've had over the years! Incredible attention to detail! We spent literally every day at the Sol Pool, and despite Yolanda being on vacation, Yessica and her associates, such as Omar, did a remarkable job ensuring that everyone was well taken care of! Yessica never stops moving; she fills ice buckets, brings towels, sets up the lounges, displays books and sunscreen for the guests, offers cucumber slices for sun-sensitive eyes, chair massages, removes wet towels to free up vacated loungers, and she gets it all done with a smile! Any beverage requests or lunch orders were always handily taken care of by one of the pool servers, Miguel, Maria, or Christian. Also, the capable bartenders at the Sol Pool Bar were always busy and always pleasantly serving up our beverages of choice. Of course, we had to eat! What an experience that was! We almost always began our evening in the lobby bar, and Renan, Alejandro, Daniel, Miguel and Esteban were always ready with our preferred beverage. One of our first evenings in the bar area, Gilbert was serving 12-year-old Glenfiddich to anyone who wanted a glass. Such hospitality! Our favorite restaurants were Yama and Bella, in that order. Our server Miguel, in Bella, was always efficient, and we were very well taken care of by Fausto and Ingrid as well. Enrique or Rafael had everything under control in Yama. We were also very well served by Alberto one evening in Yama. In fact, one evening following an outstanding dinner in Yama, my husband commented (much to my chagrin) that he just had the best meal of his life!!!! Yikes! With that, Chef Fredy came out beaming and offered to prepare the most incredible special dinner for us in a few days! Well, we couldn't resist, and to say it was amazing is an understatement! Kudos to Chef Fredy, Chef Regino, and Enrique and Amir, our waiters that evening. All I can say is Wow! I should add that the hostess in Yama, Jessica, was always so pleasant when she greeted us, and after a few visits, she didn't even have to look us up in the computer!!! Not to say that Lumiere and Blanc weren't also at the top of their game! Andrea did a great job in Blanc for us one evening, as did Brian, and the kitchen in Blanc also did a fabulous job for a special dinner for us in the Gazebo!!!! Edgar escorted us out to the Gazebo and turned us over to the capable hands of Margarito, who had our table all set and the wines chilled. The meal was incredible! The salad, the roasted tomato soup, the surf & turf, and the most unbelievable dessert ever! Such a wonderful evening! I would be remiss if I didn't add that we enjoyed the occasional breakfast and lunch in the Terrace on the 3rd floor, and Angel or Alfonso were always ready to provide impeccable service. Speaking of breakfast, Limber and Vanessa did such a wonderful job greeting the guests in Blanc for both breakfast and lunch! The servers, Daniel, Angel, Nancy and so many others also did such a fine job and should be commended for their great work. THIS is the resort of all resorts! Great Team Effort!

It was our 12th or 13th stay at LeBlanc Spa. We lost count! It was better than ever this year. The property looked sparkling and fresh, food was excellent as ever, and service? Salvador was the best butler we’ve ever had. His service wasn’t just excellent but it was so proactive that it was pure delight! Can I iron your shirt for dinner? You like aromatherapy? He’s one to take home. Everyday he’d deliver the handcut soaps we loved. He arranged late checkout and private transfer. Just perfect! Lucinda and Laura at the pool, who have both been with LeBlanc for nearly 20 years, are downright national treasures. Le Blanc: protect them at all costs! These two ladies are a master class in hospitality and work ethic. Love them. They brightened our days and made the vacation fun!