Le Blanc Spa Resort

This is a heard review to write. This used to be the greatest place. The hotel u could judge all other hotels in Cancun. Now it’s just sad.. even thought it had a facelift in the last few years it already looks dowdy. And the word must be out because the crowd is so different. So trashy and over the hill. Not a speck of coolness or nightlife. This is not just the last time I will come here I think it may be the last time I do All inclusive.i need good service. I need good food and a nice drink. There was maybe two meals of quality. The Asian and the Mexican at night. Everything else is rubbish. The problem started at check in. I was not given the room I booked at first I had to fight like hell just to get what I paid for. My terrible crime was booking through the airline….thats the worst thing u can do in their eyes. Because they can’t lock you into the terrible timeshare pitch they link in to their personal bookings. And after this weekend I cannot imagine anyone wanting to buy into their scheme. I was scooted back and forth between different levels of management whose only job is to gaslight you into taking what’s left that they haven’t upgraded other people too. My room stunk of mildew and they fixed the problem by blasting the room with air freshener. My view is a sliver of ocean and a nasty unkept side yard. My personal butler could not have been more useless. Every time he made reservations for me it was either the wrong time, day, or number of guests. One day 3 I tried to speak to a customer relations manager who again blamed it all on me. And condescended to me about booking through their wonky website as the only way to guarantee a room type. HEY PALACE RESORTS! If u dont want to allow third party booking take your hotels off the platforms…..on to other things. The hotel and pool have no vibe. No happiness and no luxury. The ocean is lovely when they decide to clean up the seaweed but frankly this part of the hotel zone has choppy thrashing water. Not a relaxing swim at all, I will say the gym is nice and the spa had good operators so that was a plus. On day for we went off site to isla mujeres and finally had a good day. I know this sounds dramatic but I convinced my friends to come her instead of another place and I feel horrible at the outcome. And I have to say every desk agent was worse then the last when it came to trying to fix a bad stay. I will never ever recommend or stay at a Palace resort and I can say to anyone looking for quality.. stay far away

Memo and Rosie are the absolute best!! Made our stay perfect!! They really made our stay very enjoyable

Perfect location for a peaceful vacation on the beach. The pools are great as is the beach. You will want for nothing here! The staff are attentive to all details! We rented a Governor’s suite that was perfect for us. It had plenty of room and a sofa area with a great view of the ocean on 2 sides. Sunrises were spectacular! The atmosphere is peaceful with a strong culture of service which is exactly what we needed! The pool team and beach teams made sure we had everything we needed! Our butlers David and Billiyoel couldn’t do enough for us. Plan a meal, plan an event, draw a bath, these 2 anticipated our every need! Alessandra Gonzales, our Diamond Concierge was wonderful! The food is on another level let alone for an All Inclusive. Access to incredible wines, well crafted cocktails and the food: the porterhouse at Bella, the sushi (and the origami dessert at Yama, the crème brûlée and chocolate soufflé at Lumier are the best! We met Samuel, the bar and restaurant manager who checked in on us during our stay to make sure we had a great experience! If you become a member you’ll meet people like Tania who is always there for us with questions about membership or anything else we want to know. You will not find a better vacation experience than le Blanc! We look forward to going back!!

Service and hotel was incredible, Cesar took very good care of us and made our trip very special. Beach is one of the best in the world to match the service provided.

I stayed at LeBlanc, Cancun 1/17 - 1/22, and my stay was absolutely amazing. My interaction with the following staff members was beyond extraordinary! -Lucio and Memo assisted me in upgrading my membership from Presidential to Diamond, which was an aspiration of both me and my late husband -Planner - Alessandra - you are lucky to employee her. She went over and above to make sure we were taken care of. She was easy to work with, and very knowledgeable. She is definitely a keeper! -Butlers - Joel and Marco - Were always available when we needed them to assist us. -Coffee Shop - Alessandra - has a great personality for her position. -Terraza - Manager Estefany, and our waiter Hilario were very nice. I could go on and on about other staff members, but I did not get all of their names. You have very good employees. My compliments to your Human Resources Department. Although the hotel its self is fabulous, the employees make the difference. Keep the good work up!