Le Blanc Spa Resort

Leblanc is truly an incredible experience. The facilities, the staff, the dining. A truly special experience!!

Le Blanc Cancun is a beautiful resort, but it is the service that makes it special!. The staff treats you like you are family. We experienced many special moments, beautiful orange roses in our room (thanks Cynthia!), Iced champagne to welcome us, evenings with rose petals on our bed and at our dinner table, special meals by Chef Fredy at Yama. Fantastic service by Enrique, Christian, Jessica, Alicia, Ezequiel. Special dishes at Bella and excellent service. Thanks to Antonio, Manny, Fausto and Jorge the manager. The food at Terraza was excellent. Great service from Yuri and Luis. Blanc dinner was very good! Enjoyed the Caesar salad made at our table. Thank you Alcia, Radal, and Edgar Our concierge, Patricia, had all reservations perfect and actually made us a special framed collage of pictures from our trip! so thoughtful! Roger and Jayro checked on us daily also. Cucumber on the eyes at the pool, thanks Laura Jessica! We had constant service at the pool by many. Thank you Maria, Miquel, Andre, Marina, Chris, Jeanette, Deanna, Lucy, Henry, Armando, Adiel. The bartenders inside and out were excellent and very attentive. Thanks to Ignacio, Ivan, Hector, Gilbert, Zair, Edgar, Maira, Alejandro, Renan. Breakfast staff very special. Thanks Freda, Victor, Daniel and Nancy. Room service was great, always on time. Thank you Juana and Carlos. The spa and hydrotherapy is so relaxing. Thanks to Michelle and Giovanni. Our butlers were there to meet our every need. Thanks to Cecilia, Rodrigo, Billy Joel, David and our past butlers that continue to check on us. Thanks Marco, Luis, Joel, Antonio. Little Jerry is at Lumeire, just saw him from the distance. Thank you Mercedes, no carrot cake but she is a lot of fun! We can't wait to come back!

Absolutely beautiful! Great food, staff, grounds, beach, activities. Classy place!

April24- May 1st first was the absolute most memorable week of this year to date. My husband and I attributed that joy and luxurious experience to the attentiveness to our Butler team #9 Carlos and Memo. They were extremely nice and ensured whatever we needed or wanted was provided to us and that added to an incredible time. The hotel also exudes luxury but having them as our guide was a perfect match. The property was impeccable. Rooms were extraordinary Food was delicious Drinks were great and top shelf We will certainly be back and requesting Carlos and Memo.

Our recent stay at Moon Palace Sunrise was unfortunately very disappointing and stressful, especially at the beginning of our vacation. The easiest way to copy and paste is by highlighting the text you want to copy, pressing Ctrl + C on Windows or Command + C on Mac, then placing your cursor where you want to paste it and pressing Ctrl + V on Windows or Command + V on Mac. We originally booked an upgraded ocean-view room, but what we received was barely a sliver of a view. While check-in itself was quick, things quickly went downhill afterward. We rushed to grab dinner after arriving, only to be told the buffet was closing in five minutes. Before we were even seated, staff had already started cleaning and removing the food, leaving us unable to properly eat after traveling. The biggest issue, however, was the condition of the rooms. After being moved once, we entered another room where the floors were filthy — my feet turned black from simply walking barefoot. Even worse, there was a very strong mildew/mold smell in the room. My partner suffers from asthma, and his breathing became severely affected almost immediately. Engineering and housekeeping came to inspect the room, but insisted they “didn’t smell anything” and seemed unwilling to properly document the issue. Eventually we were moved again, but by then the damage had already been done. Because of my partner’s respiratory condition, we had to cancel excursions, spa treatments, and massages we had booked. He could barely breathe and certainly could not tolerate deep massage treatments pressing on his chest and lungs. Unfortunately, management initially refused to credit or cancel many of these services, which added even more frustration to an already difficult experience. That said, I absolutely want to recognize one employee who truly cared and went above and beyond: Miranda Perez from Public Relations at Sunrise Resort. She was compassionate, professional, and genuinely helpful. She helped us navigate the cancellations and assisted with our transfer to Le Blanc Resort and Spa Cancun so we could start fresh. She is an outstanding employee and deserves recognition for the way she handled a very difficult situation. Once we arrived at Le Blanc Resort and Spa, the experience completely changed for the better. From the moment Israel checked us in and later checked us out, the level of hospitality became exceptional. He fixed our billing issues, applied our credits correctly, and even arranged and paid for a private taxi to ensure we arrived at the airport on time after transportation confusion from Sunrise. He truly made us feel valued and cared for as guests. Le Blanc was absolutely extraordinary. The accommodations, cleanliness, mattresses, pillows, pools, and overall atmosphere were top-tier luxury. The highlight of our dining experience was the restaurant Terrazza. Every dish we ordered was phenomenal, and we returned multiple times because the chef never missed a beat. It was hands-down our favorite restaurant on the property. The Italian restaurant was also excellent, while the French and Asian restaurants were good, but Terrazza stood far above the rest. In the end, while our experience at Sunrise was extremely disappointing due to room conditions, cleanliness concerns, and lack of responsiveness, Le Blanc completely restored our vacation experience. We are grateful to Miranda Perez and Israel for their professionalism and kindness, and because of our experience at Le Blanc, we are already considering visiting the Dominican Republic location in the future.