Le Blanc Spa Resort

Le Blanc Cancun was an amazing vacation. Everything was very clean and the staff was constantly checking on us to see if they could do anything to make our stay more comfortable. While at the pool we had staff coming over to us putting a towel under our heads so we were more comfortable. Our butlers, Rodrigo and Antonio were very attentive and always eager to help us with anything we needed.

My wife and I just returned from 10 nights at Le Blanc in celebration of 28 years of marriage. While Le Blanc has been our favorite anniversary spot for many years, the resort has taken things to a new level in terms of service, entertainment and food. The service at Le Blanc is unparalleled. Many thanks to Laura, Jose and Omar for finding us the perfect poolside location, refreshing our waters and kindly bagging ice for me daily to tend to a leg injury I brought with me. Henry and Albin took amazing care of us on the beach with chairs, umbrellas and smiles! Rafael and Christian always anticipated our needs knowing when to deliver more bumblebees or pina coladas before we even ordered them. I always appreciate how Victor checks to see if we need anything anytime he sees us. Estoban and Jesus were always hustling across the sand to take care of us. By the pool, Marine and Armando took such great care of us along with our dear friends Chris and Jeannette. Maria is new to the team and greeted us with such positivity every day it brought smiles to our faces. The bartenders Gilbert (pool), Hectar (Cavo) and Raul (lobby) knocked it out of the park. We tried new drinks and they really made an extra effort to cut the sweetness for us and make drinks special for our requests. Mayra anticipated our needs every evening in the lobby bar knowing exactly what we would want to order. Our butlers, Marco and Joel, were phenomenal and brought us everything we requested from lavender aromatherapy and special soap to specific drinks in the fridge. They also helped significantly with our dinner reservations so we could enjoy our time by the pool. Two of the restaurant managers – Edgar and Jannett – really stood out as team players and hard workers. Our favorite restaurant this year was Yama with the new executive chef, Jimmy Lopez, significantly expanding the menu. Our favorite dinner servers were Manny (Bella), Enrique (Yama) and Maribell (Terraza) for their dedication to making every moment special. It is always great to see old friends, David and Victor, at breakfast each morning. If you are considering a massage, you must ask for Grizzell! She really listened to me and to my body. I had three massages with her and they were all fantastic. Many thanks to Armando for his recommendation. Pablo and Ana, the spa attendants, were exceptional in leading us through the water therapy. Finally, but not least of all, the coffee crew in the morning at K’akau are great. By the third day, they knew exactly what I would order (1 triple Cappucino, 1 Cappucino, 1 black coffee). This year, the entertainment was AMAZING! We love live music and we had options every evening. The country band, Cash, was unbelievable. They even learned a song for me (Blue Bayou) while we were there and performed it with the band. Super talented singers and musicians! There was a father-daughter jazz ensemble who was fantastic. I look forward to seeing them next year. While we only got to see Rock Legends once, they are always a favorite for 70s and 80s music. Thank you to Le Blanc for bringing in so many talented artists! Two years ago, we were frustrated with the resort as we felt like middle-management was preventing the customer facing employees from doing their jobs effectively. This trip, we felt like we were pampered for 10 days with no issues. The live orchids in the rooms, luxurious bathrobes and high end Dyson hair appliances were really appreciated by my wife! We are counting the days until we can return to our “home” away from home!

Beautiful property - very friendly staff. Our butler Jayro Martinez went up and beyond to make our experience wonderful with planning prior to our stay and during our vacation. Our friends that we traveled with also enjoyed their experience and we are planning another trip to Cancun soon!

I am the type of person who only reviews a business if it is truly terrible or, in this case, truly exceptional. This resort was perfectly clean, the beach was beautiful with white sand and blue waters, and the room was spacious and modern. The food was so good. Room service was lightning fast. What set this place apart is the incredible staff. They were so kind and attentive. Everyone spoke excellent English. There was so much attention to detail, even little things with how they clean your room. If I can think of a complaint, it's that the spa treatments are too expensive. You get a credit you can use, but if you surpass the credit, the prices are a bit high. But the spa is very nice and professionally run.

We received luxury level service from our concierge Alessandra and our butlers David and BillyJoel. Excellent experience!