Luxury Residences by Villa del Palmar Cancun

Amazing customer service and very helpful!

This was our 3rd year here and again had a wonderful vacation. This place is fantastic in every way. Pools, beach, restaurants, acitivities and staff. Especially when the staff remembers you year after year! Special shout outs to Edgar our pool butler for always taking care of us and Candalaria when Edgar is not there. Excellent service from Cesar at the Breakfast Buffet who always made sure we had what we needed. And lastly, Kevin and Jared(Juarez) at the pool who made sure we had our chairs, towels and spot that we wanted. For the best all inclusive family experience you have to stay here! Thanks for everything! Can't wait to come back next year!

Enrique Tabasco, poolside server at elite pool, is absolutely amazing. 10 out of 10. So nice, so fast, funny, just great.

The whole stay was excellent. The food, property, and rooms are top in Mexico and a great value. But it’s the small thing. Kevin, Angel and Jorge the team at the pool took care of my group like we were VIPs. Special thanks to Kevin he made our trip. Thank you!!!!

We (husband, daughter 14, daughter 11 and I) stayed in room# 1401, 2-bedroom oceanfront room with Butler service. We had two fantastic butlers, Rafael and Yosel. They were exceptional and made our stay the most relaxing and pleasurable. Villa Del Palmar also has access to Garza Blanca next door, so we went between the two resorts daily. Room-The room was very nice. The two rooms each had a king-sized bed in it. The set up for the room lacked privacy and was awkward in some areas. The bathroom area was open to the room. The toilet had a door that could swing inward and outward, make sure you close the closet doors or they will touch. The shower door was very tight and often got stuck on the rug or bathmat. None of this is a big deal because we weren’t there much. Restaurants – We went to Caprichos for breakfast every morning. The green juice was so refreshing. The wait staff was perfect. Never had an issue. We had lunch at Bite Bar. I always ordered ceviche, but we also tried chips, tuna fish, tacos, quesadillas and pizza. They were all tasty. We ordered room service the first night and it was a lot of food. We had to store it in the frig. Monday night we ate at Blanca Blue, and it was fantastic, we opted for the lobster which included an upcharge. On Tuesday we had dinner at Hiroshi. This was our favorite restaurant. My husband even tried the sushi because it looked so good. We went to Mexican night a Caprichos on Wednesday. The options were plentiful and very delicious. The wait staff at each restaurant was top tier. The service at this resort was unmatched. We wish would have explored the other restaurants at Garza Blanca for lunch options, but that’s on us. Beach/Pool – The beach was small, but there were always chairs. There was also a lot of seaweed, but it wasn’t smelly and they cleaned it up often. We didn’t get into the water, but we walked and sat by the beach in the evenings. We moved between the family pool and main pool. Nice atmosphere, calming music and plenty of chairs in the morning. Late afternoon and evening were crowded. Service – We had the best service. I can’t think of anyone who didn’t speak and smile when we walked by. They went out of their way to make our stay pleasurable. Spa – I had a relaxing massage with hydrotherapy. I enjoyed the spa except the door to the spa was right at the locker I was using so I felt uncomfortable changing. I’ve never done hydrotherapy before, and this was wonderful. First was the steam room, then the cold plunge, the hot tub and then jetted tub. Very nice. Entertainment – There was a list provided for all day entertainment. We went to a couple of the shows. The Mexican show was good we stayed the whole time and took lots of pictures and videos. The magician was so-so. It was so crowded with standing room only that we couldn’t really see anything and we ended up just leaving. Con – The constant upselling and the membership presentation right at check in. Argh! We were tired and had to listen to a spiel about the membership. We plan on returning in the future. We absolutely loved this resort thank you!