Luxury Residences by Villa del Palmar Cancun

The arrival was extraordinary! To be greeted with a fresh scented towel and water/champaign was a nice touch. It felt 5 star from the start. Ale at the front desk, when we checked in was amazing! Find her if you can! She was warm, courteous, friendly and very attentive to our questions. And she happened to be there helping us out when we checked out! So we were happy to see her again! And just like the first time, she was just as pleasing to work with at the end. We also really enjoyed the activities during the day with ERNIE and HANSON leading activities like the pool volley ball (we made sure to play pool volley ball even on the day we checked out, it’s that fun!!!) and the water aerobics!! We thought the water aerobics was for “old” people, BUT Ernie made it so fun and the sense of humor was unexpected but very memorable. We still laugh to this day! Try as many activities as you can. These guys are awesome! We just did not like the “Sales” presentation. I wish I could remember the name of the sales guy, but he was the worst. Typically used car salesman!! Pushy! Lies! Expected purchases of several thousand dollars on the spot! When we didn’t agree to purchase a time share he immediately turned to very rude and passive aggressive comments! Besides that, the customer service throughout the resort was very good. The service people are the salt of the earth! We come from the U.S. where the tipping culture is out of control. But these people absolutely deserve their tips. You can tell they work very hard and it feels like it. My wife really enjoyed our 10 yr wedding anniversary here. We don’t usually choose resorts but after this experience , we’ll be back! Thank you to everyone who contributed to our vacation.

2 bedroom penthouse was a wonderful room for the family. We loved the ocean view. Everything from check in to check out was well cared for. Otikio and Rafael did a wonderful job finding us and checking in on us throughout the entire stay. The kids loved the kids club and the teachers there did also absolutely amazing, I would bring them there again. Overall I would recommend going here. Food was good, nothing to complain. The only thing we were not fond of is their trying to get you to listen into a marketing presentation and that gets you some discounts for some activities etc…. We did not to the presentation, but if you don’t mind listening to that and save some money, that works. But I’m not a fan of having do deal with that on vacation but I understand that it’s business opportunities for them.

We had a great time here. Check in was a breeze with Fabiola, our concierge. We did the all inclusive plan which Is a must in my opinion. Service was spot on at the restaurants, bars, housekeeping, pool side waiters etc. We had no trouble booking restaurant reservations although you should probably do it a couple days in advance to avoid having to eat too late or early. Really enjoyed the Sushi and steakhouse. Breakfast buffet was solid. We enjoyed the adults only pool as we don't have kids but found that it got a bit too hot in the afternoon. Go to the pool with the bridge to cool down. We'll be

It was our first time staying at this resort and it was wonderful! Our most relaxing stay so far! The transportation to the airport was great, check in was quick and pleasant. Check in was quick and pleasant, thanks to Orlando! Our room (two bedroom ocean view) was beautiful, spacious and clean, very comfortable. The resort is beautiful, never had an issue at the pool or the beach! Plenty of pool chairs at both locations! All the staff is wonderful, friendly and welcoming, our favorite bartenders were Adrian, Daniel, Carlos and Gustavo. Adrian taught us about tequila, especially to my 20 year old and more importantly he told him how to drink it and to stay hydrated!!! Also Miguel at the beach bar and Gabriel at the pool, you are both amazing! I’ll post pics of them and if you see them pls get a drink and say hi, they won’t disappoint you! Restaurants were great, although the buffet was closed for dinner, however at breakfast time it was delicious! Special thanks to: Erik (Zama); Juvenicio (La Casona); Antonio (Davinos) ; Jorge (Legends) and the breakfast buffet staff at Caprichos! Room service was wonderful as well, everything on time and hot! Don’t know how they do it. Special thanks to Omar Sampedro and Raul Santoyo also to Michelle Rodriguez, for your service and the cookie platter, it was so sweet! Thank you to Rocio (concierge) for all of your help especially with my son’s special diet, it was cooked right away and he ate it all! Food and beverage manager Amr made sure we were well taken care of, thank you for everything! We wanted relaxation and this place was the perfect spot. FYI not a party resort which was great for us! We can’t wait to go back ❤️

Perfect place to relax! Recharge my Soul ! Clear my mind ! Location! Service! Food! Beach!