Luxury Residences by Villa del Palmar Cancun

DO NOT STAY HERE IF YOU ARE DOING ANYTHING IMPORTANT! We stayed here for a week before my wedding that we are doing in a neighboring hotel. The day before we needed to check out, my fiancé was dropping me off for my make-up and hair at the other hotel since it was the start of our wedding. Most of our family and everyone was still at this hotel. They wouldn’t let us leave until they took our bracelets EVEN THOUGH we were coming back and still had the room for an additional night. They didn’t care that they were making us late for our wedding. In addition to that, we found blood on the sheets the first night and dirt and hair all over the jacuzzi tub that the maid refused to clean and said we had to wait for maintenance the next day. The front desk treated us all horribly the entire time and as if we should thank them for even talking to us. Only Octavio at the front desk was nice and helpful.

Currently stuck at this place. Planning on early check out tomorrow. I was so excited to arrive. It looked like luxury but 2 star delivery. The food is expensive and basic. Plan for $200-500 US$ a meal for two people at the very least. There is nowhere to get your own meals or snacks. If you have dietary needs this is not the place to be. (Lunches about $200 and dinners are more) The air conditioning has been broken in the entire hotel for since I arrived. Not a huge deal however no one told us on arrival and when I asked about it being broken they asked if I knew how to use the thermostat rather than fessing up….. after a night of not sleeping I went to the concierge sleep deprived and Only then did they divulge that the entire building has been down for days. As of yet Still no actual time as to when it might be fixed. Worst of all, I witnesses an incident where The hotel handled a physical threat and verbal assault from one guest to 4 separate parties very poorly. They decided that the person Making threats was fine to stay and everyone else just has to deal. Very strange. There are roaches in the grates around the main pool. (yes… cockroaches… ) I’m not sure if this is a larger problem but that’s where I saw them. All guest checks include gratitude already in very tiny type, and in large type leave additional space for More . I don’t mind leaving larger tips but NOT when it’s explicitly trying to hide the already included grat Weather was beautiful and I love Mexico in general but I Won’t ever come back to this resort. The Villa del palmar in Cabo is much nicer and better value, and I’ve stayed at 5 other yucutan locations where my money was better spent and I left relaxed. This is my first ever BAD Mexico vacation. I’ll chalk it up to bad luck and press along. Just my two cents for what it’s worth.

Our room was extremely beautiful and all the employees were super nice to us! I want to make a special mention to Edgar from the front desk and all the receptionist that talk to us, very helpful and friendly! All the restaurants were delicious, was our anniversary and they make sure that we had very cute desserts

Just had breakfast and Starbucks at palmita market. High praises to Heidy, Yaneth, Sara, and Alan. Their smiles and kindness make for a better day. Gracias!

AMERICANS DO NOT VISIT!!!!! OCTOBER 2025!!!!!! Manager Edgar tried to hold my husband hostage on our last day! We were celebrating our 5 year anniversary and he bought the romantic dinner. He also bought flowers for the dinner. At the dinner he was told by the lady director that they did have the flowers and to make things right she didn’t charge us for flowers and put up lights for free. While we were checking out front desk tried to charge us for flowers. We told front desk what happened and she said no problem and didn’t charge us for flowers. While we were loading our baggage into uber a short stubby man named Edgar told my husband he has to pay for flowers or else he can not leave the resort! Edgar was aware of everything that happened and still wanted to do bad business! This place has a gate so you can not leave. When my husband tried to record the situation for his own safety because they were speaking in Spanish he forced my husband to delete the video or he would have him arrested! My husband kept recording himself and then Edgar proceeded to use hand signals! This was beyond scary and we will NOT be back! If you are American DO NOT TRAVEL HERE