Luxury Residences by Villa del Palmar Cancun

We came here in November 2024 for the first time. We enjoyed everything except the king bed (I’m 6’6” and don’t fit between the headboard and footboard). When we decided to we wanted to try to return a year later we asked Sugey if they could set up a King Bed (just like the King Bed in our second bedroom in November 2024 without footboard) and she said yes. She assured that since the request was being made over a year out it should be satisfied. I called Concierge around 1.5-2 weeks from coming for our stay and was met with “we will see” comments and “no guarantees.” I wouldn’t have rebooked had I known they wouldn’t satisfy the request. I’m still here today and leave on December 21st. We will see if they can rectify. The mattress for the bed we have is also broken. I’ve asked two days in a row now for it to be either fixed or replaced and haven’t got anywhere with this either. The servers are all lovely and the food is great.

Absolutely love the staff, food and service. Special thanks to pool manager Omar and food and beverage manager Ahmer, they are always so kind and polite, and go above and beyond to make every visit great.

Villa Del Palmar is perfectly situated right on the beach, offering a wonderful atmosphere from the moment you arrive. I stayed in a One Bedroom Suite, which was spacious, comfortable, and fully equipped with all the amenities you could need. For the price, I genuinely feel the value exceeded my expectations. The front desk team was fantastic—friendly, welcoming, and always ready to help. A special shout-out to Orlando, who was incredibly pleasant and provided outstanding customer service. Overall, a great experience and a place I would happily return to.

Went here on all inclusive package with a time share presentation requirement. This is a great place to stay. The staff are very friendly and helpful. The room is excellent. You get all inclusive fridge filled with soda, sparkling water, regular water, and beer. The only thing you have to watch out for is one small garbage can (approximately one foot high and half a foot in diameter) Ended up leaving empty soda and water bottles next to the room door. I suppose they are trying to save the turtles. Each room has a hammock on the balcony for you to relax and enjoy the view. The beach is only a five-minute walk. If you like alcohol, the staff offers you drinks and you can always hit one of the many bars if you're thirsty! If you are a sports fan, you can catch a game in the bar as they always have one on. There is a glamorous pool to swim in or a hot tub to soak in if salt water is not your thing. If you do want to enjoy the gulf, they offer snorkeling trips and the water is amazing. They have a daily activity program including volleyball, horseshoes, pool aerobics, and a water park for you to enjoy. Make sure to bring some cash to tip the waiters as they have no buffets and only restaurants. They do like pesos more than US dollars. If you get stuck in a timeshare presentation, enjoy the free breakfast and beverages and just say no over and over again. That's what happened to me. After they learned this was my second timeshare presentation, they pretty much left me alone and the rest of the process was quick. When they take you next door for a presentation review, watch out, because that's where the management is and they will make an offer that's very difficult to refuse. Thankfully, I stuck it out, thanked them for their time and was on my way.

Just want to give a big shout to Cesar at the Caprichios restaurant, he was always going above and beyond making sure we were well taken care of and so attentive to all our needs. The resort itself was exactly what we were looking for in terms of family oriented resort. It was busy enough that you knew it was a great spot and big enough that you never had to fight over beach chairs. Only gripe for us would be that you use your wristband to get into your door but this new system was not that responsive. Took 10-15 seconds for our suite door to open. Food was great. Atmosphere was great. They run lots of programs during the day to keep you entertained - just the night of you're coming solo or not with a family you may find a little dull. Overall great experience, would definitely return just based on the service and the great staff at every restaurant. P.s. they do have a non mandatory sales presentation you can attend if you're looking for discounts on excursions. Be aware this is high pressure sales presentation.