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Set in the pristine golden sand beaches of Playa Mujeres, on Mexico's Yucatan Peninsula, Luxury Residences by Villa del Palmar Cancun is the ideal place to escape day to day bustle. Feel the warmth of the sun and take in the vibrant tropical air flowing around you, as you ease yourself into life at the Villa del Palmar Cancun Beach Resort & Spa. A part of the Preferred Serviced Residences collection of Preferred Hotels & Resorts, this resort offers amazing 5-star service, extravagant amenities and plenty of activities to keep your adventurous side entertained. Villa suites complete with full kitchens, large furnished balconies, and plush accommodations will make guests feel at home the minute you step inside. The relaxed modern style is warmly inviting, perfect for enjoying the beach and ocean views.
Luxury Residences by Villa del Palmar Cancun
Carretera a Punta Sam Km. 5.2
Zona Continental de Isla Mujeres
Cancun, Mexico
77400
Nearest Airport: CUN
It started by not being provided the rooms we booked. We booked two ocean view all inclusive suites. When we arrived we were given two interior suites. After 2 days of complaining to them they combined both rooms with a 3 bedroom suite with an oceanfront view (no compensation). In the new room the hot tub was not functioning so another 2 days for it to be usable. We were notified 4 days prior to arrival that they closed all the restaurants but 2 of them. When we complained they said they would give us a refund 4 days before knowing they had us trapped. The 2 restaurants served the exact same menu every single day no variety. The service was so slow several times during the week it took 2.5 hours to eat lunch
Joe N
Amazing customer service and very helpful!
janelle v
This was our 3rd year here and again had a wonderful vacation. This place is fantastic in every way. Pools, beach, restaurants, acitivities and staff. Especially when the staff remembers you year after year! Special shout outs to Edgar our pool butler for always taking care of us and Candalaria when Edgar is not there. Excellent service from Cesar at the Breakfast Buffet who always made sure we had what we needed. And lastly, Kevin and Jared(Juarez) at the pool who made sure we had our chairs, towels and spot that we wanted. For the best all inclusive family experience you have to stay here! Thanks for everything! Can't wait to come back next year!
Susan M - Pittsburgh, Pennsylvania
Enrique Tabasco, poolside server at elite pool, is absolutely amazing. 10 out of 10. So nice, so fast, funny, just great.
275ayanap
The whole stay was excellent. The food, property, and rooms are top in Mexico and a great value. But it’s the small thing. Kevin, Angel and Jorge the team at the pool took care of my group like we were VIPs. Special thanks to Kevin he made our trip. Thank you!!!!
Tim R
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