Luxury Residences by Villa del Palmar Cancun

Lights were gone on 11/29 at night, and kept going out the next morning. This was a major inconvenience. We couldn't use any appliances in the room and water stream was very low. No communication from the resort whatsoever was received regarding this (why did it go out, when it would return). There are only 4 dining options. For lunch, only the snack bites and Mexican restaurant were open. Everything else was only open for dinner. The buffet was only available one night. We are fully vegetarian. So that leaves 3 options for dinner: Italian, Mexican, sports grill. This is repetitive. There was no entertainment in terms of nightly shows. There's no bakery/cafe. There's a starbucks where you have to pay extra. On the 2nd day, it was raining very heavy and my husband ran to get a table at the snack bar for my family of 6. I went to get my parents from the lobby in the meantime. One of the wait staff told my husband he needs to leave and can't hold up tables. My husband was upset and told him the rest of the family is coming and nobody else is here. We are planning to eat here. My child got a cut and we were on our way out to an excursion. I asked conceirge and front-desk for a band-aid. They said they don't have it and I have to go buy it at the market. This is a basic first aid item that should be available. My husband and I went to ask twice and both times were told no. The friendly bell boy went and asked and immediately they gave him two band-aids. We checked out on 12/1/2025. We made sure to empty out the room by 12 after telling front-desk step and still had our bracelets on. Our shuttle was due to come at 1. We went to grab lunch at the snack bar after emptying the room at 12. We were told we have to pay for the lunch and we paid $91 (overpriced for 2 french fries, 2 pina coladas, fruit plate, nachos, cheese pizza). We should not have had to pay for lunch if we paid for 5 days/4 nights. They took off the bracelets after our lunch. Overall, I was not happy with the lack of service, rudeness of some of the staff, no electricity, minimal vegetarian dining options, charging for lunch on check out date, no first-aid/band-aid and even toothpaste, and no entertainment. I wouldn't return or recommend this resort again. This is why I didn't sign up for the package even as an investment. All of these concerns were expressed to the front desk manager on duty on 12/1/2025 and he said there's nothing he can do. The general manager will call us. Still waiting for that call. We have stayed at a number of all inclusive resorts in different areas over the years and this was the worst experience. Do yourself a favor and go to Moon Palace. We stayed there in July and it was a much better experience with a lot of restaurants to choose from and a bakery in every lobby. Better pools, and spa was amazing too, and not overpriced like Villa del Palmar.

I am currently staying at this resort and happy to say that so far the stay has been very pleasant. However, I would not recommend to purchase the all inclusive. The food was not to my satisfaction as I found the food outside such as Puerto Santo and Puerto Madero to be more of my liking.. . they both were superb and exceeded my expectation. In fact, the service far exceeded my expectations. The food on the premises especially the seafood such as the salmon and shrimp were not to my liking with much to say they had no flavor. I would suggest to reserve a room but go out and explore the real food of Mexico. Don’t waste your money dining on the premises as it’s too expensive for what they serve. I’m extremely disappointed with the food especially but happy we didn’t purchase the all inclusive.

Here’s a polished and cohesive version of your review, keeping all your details and gratitude while smoothing the flow. If you’d like it shorter, more casual, or more formal, I can adjust it! We had a truly beautiful stay at Villa del Palmar Cancun—this was our first visit, and we definitely plan to come again. We loved exploring the stunning grounds, relaxing by the pools, and enjoying the beachfront. We also walked over to the neighboring Garza Blanca, which is absolutely gorgeous as well. Dining was another highlight of our stay. We ate at Legends, La Casona, Caprichos for breakfast, and the snack bar, and every meal was very good. A special thank-you to Efrain from the buffet for his attentive service; Enrique and Renan at the beach and pool area; Arturo and Tomas from Hiroshi at Garza Blanca; and Eunice for her warm welcome at the members reception. We also enjoyed a couples massage with hydrotherapy, which was amazing. Thank you to Angel, Layra (spelling may be off), and Elizabeth for making the experience so special. We originally planned for a 3-day all-inclusive, but ended up extending to 6 days, especially appreciating the option to dine at Garza Blanca’s restaurants. Overall, Villa del Palmar delivers a warm, relaxing, and memorable stay. We can’t wait to return!

We’ve had the most wonderful stay at Villa del Palmar and can’t recommend it highly enough. We stayed in the 3-bedroom loft apartment and it was an amazing space — genuinely perfect for a family of five plus a baby. There was loads of room for everyone, it felt really comfortable, and it had absolutely everything we needed. The apartment was spotlessly clean when we arrived and stayed that way throughout. The daily maid service and turndown service were excellent and made such a difference — everything was kept fresh, tidy, and beautifully looked after. The all-inclusive package was fantastic value. Every meal and drink we had was amazing, with so much variety that there truly is something for everyone. Breakfast at Caprichos was a particular highlight — delicious every day — and Cesar made it even more special by looking after us so well each morning. The pools and communal areas were always clean, tidy, and relaxing, making them a lovely space to spend time together. And the views across the ocean were just breathtaking — the sunrises were unforgettable and a real highlight of the trip. Every member of staff we met was incredibly kind and helpful, but a special thank you to our butlers Santiago and Yosel. They were absolute stars — so attentive, friendly, and genuinely made our stay feel effortless. They went above and beyond for us and we’re really grateful. Overall, an amazing hotel with brilliant service, beautiful facilities, and a truly memorable atmosphere. We’d love to return!

The Resort was beautiful. The workers were very friendly and kind. You do have to book reservations for dinner. The food was excellent by the pool and at the restaurants. Drinks were weak not strong it all. The beach water was not as blue and it was a bit dirty but it’s not the resort’s fault it’s nature! The beach sand was always being cleaned. The room was very clean and very comfortable!