Luxury Residences by Villa del Palmar Cancun

Where do I begin? Just DON’T. They constantly harass you to become a member and when you finally bite…they treat you like crap. There is a distinct class system here…and guess what? Members are the scum. I can go to their website and book an oceanfront room but at the front desk—if you’re a member they will NOT let you even pay more to see the ocean. And a big shout out to Marco at the front desk for the condescending “f u” smile. That’s the customer service. The food is MID. And you’re trapped because there’s NOTHING around. Forget finding a decent taco or any good Mexican food at this resort….in Mexico. But if you want super expensive Chinese? They got you. And please don’t forget to BRING YOUR OWN STRAW or they have plenty of METAL ones for you to buy in the gift shop because they don’t have straws on property. Imagine our surprise after ordering a round of frozen blended drinks ($15 each) only to find out we had to wait until it MELTED to physically be ABLE to drink it. My kid used a fork for her virgin pina colada. This isn’t the kind of place where staff greets you throughout your stay nor makes you feel like a valued customer. And when I’m spending thousands of dollars on a 6 night stay I expect more. Villa Del Palmar is a joke. SAVE YOUR VACATION pick some place else. There are dozens and dozens of better choices in the Cancun region.

A wonderful with great restaurants, pools and a nice Beach. If you are by the pool, Enrique Tabasco we'll offer you some of the best service you can get. The restaurant staff are great as well. We will definitely be back.

We came here in November 2024 for the first time. We enjoyed everything except the king bed (I’m 6’6” and don’t fit between the headboard and footboard). When we decided to we wanted to try to return a year later we asked Sugey if they could set up a King Bed (just like the King Bed in our second bedroom in November 2024 without footboard) and she said yes. She assured that since the request was being made over a year out it should be satisfied. I called Concierge around 1.5-2 weeks from coming for our stay and was met with “we will see” comments and “no guarantees.” I wouldn’t have rebooked had I known they wouldn’t satisfy the request. I’m still here today and leave on December 21st. We will see if they can rectify. The mattress for the bed we have is also broken. I’ve asked two days in a row now for it to be either fixed or replaced and haven’t got anywhere with this either. The servers are all lovely and the food is great.

Absolutely love the staff, food and service. Special thanks to pool manager Omar and food and beverage manager Ahmer, they are always so kind and polite, and go above and beyond to make every visit great.

Villa Del Palmar is perfectly situated right on the beach, offering a wonderful atmosphere from the moment you arrive. I stayed in a One Bedroom Suite, which was spacious, comfortable, and fully equipped with all the amenities you could need. For the price, I genuinely feel the value exceeded my expectations. The front desk team was fantastic—friendly, welcoming, and always ready to help. A special shout-out to Orlando, who was incredibly pleasant and provided outstanding customer service. Overall, a great experience and a place I would happily return to.