Luxury Residences by Villa del Palmar Cancun

Everyone at this resort is incredibly kind and helpful. Jorge, Alejandro and Angel by the pool were a dream. Our concierge team of Otikio and Arad were incredible and will keep us coming back. We travel with a special needs child and this resort has been nothing but patient and accepting of him, which means the absolute world to our family. 10/10.

Every aspect of this resort was perfect. Started from the warm welcome, greeted with refreshing sparkling wine, wonderful front desk check-in and helpful concierge to review services available. Our two bedroom suite was beautiful and cared for daily by Teri and Janeth. We did not do all-inclusive and found pricing to be fair and comparable the US. Our favorites were Davino with Adrian and La Casona with Mauricio. Both of these servers remembered what we drank and our preferences, pretty amazing. Bite bar had delicious lunches as well. Can’t sing the praises enough of our wonderful pool attendant, Angel. He made sure we were greeted each morning with our reserved chairs and made sure we had ample shade and even replaced our towels with dry ones when he noticed they were wet. I’ve never experienced this kind of attention in my past travels - he really made our trip exceptional. We did a day trip to Isla Mujeres for the day and it was so convenient having the cargo ferry just steps away. The nightly entertainment was a plus, especially the magician who was mind boggling. Great vacation and hope to return in the near future.

There are so many staff members that made our trip wonderful: Mario at breakfast every day. Always smiling. We always made sure we were at his table. He couldn't do enough for us. Jose and Jorge at the pool. They always kept our ice and drinks coming. Alejandro at the pool. He always made sure we had chairs at the pool, and a cabana at the beach. Victor at the beach. He was great! When we first arrived, my husband's lens from his eyeglasses fell out. He found it, but Cruz (at the bell stand) found the screw and fixed them for him. We were astounded that someone would be so nice. The 2 waiters who did a great job were Adrian at Davinos, and Miguel at Carbonas. They were the ones who stood out to me. Thank you all for a GREAT vacation.

We have stayed at this resort many times. However, it appears to be in need of some significant maintenance. When we arrived, our first room had a huge word appeared to be a fecal stain on the rug. They got us a new room. The new room Was nice and appearance. However, the air conditioning did not function and after several calls, we eventually gave up on them trying to repair it. The Safe would only work if we could use the code 0000. They did eventually repair this however we carried our passports for the first two days. The TV remote did not function and we had to make several calls before this was repaired. The sheer curtain and the blackout curtain are electric and would sometimes open and close randomly without either of us controlling it. As in our previous visits, the food was wonderful and the staff at the desk and in the restaurants are efficient, polite, and very accommodating. However, the air conditioning not being up to par was uncomfortable, and we spent any of our nights sleeping without any sort of a blanket and just laying on top of the bed we would think long and hard before we returned to this resort.Our experience was subpar, and this is not a cheap establishment.

DO NOT STAY HERE IF YOU ARE DOING ANYTHING IMPORTANT! We stayed here for a week before my wedding that we are doing in a neighboring hotel. The day before we needed to check out, my fiancé was dropping me off for my make-up and hair at the other hotel since it was the start of our wedding. Most of our family and everyone was still at this hotel. They wouldn’t let us leave until they took our bracelets EVEN THOUGH we were coming back and still had the room for an additional night. They didn’t care that they were making us late for our wedding. In addition to that, we found blood on the sheets the first night and dirt and hair all over the jacuzzi tub that the maid refused to clean and said we had to wait for maintenance the next day. The front desk treated us all horribly the entire time and as if we should thank them for even talking to us. Only Octavio at the front desk was nice and helpful.