NIZUC Resort & Spa

I want to start by saying the service in some cases was great, pool/beach and the asian restaurant in particular - staff were excellent. Unfortunately though the overall experience was a bit of a disappointment. Largely because of construction noise behind the main pool and beach. It was really noisy and diminished the experience. Who wants to hear loud jackhammering and rebar smashing right behind you all day while on vacation? To make it worse, Nizuc did nothing to inform guests in advance or upon arrival. Something pretty common other resorts will be open about at booking. You at least know what you’re getting into. The Ritz they’re building is going to make this place a mess for years, which leads me to their pricing… If you add inconsistent housekeeping, exorbitant pricing for food and beverages while you’re there (most restaurants were obscenely priced and not good) and the construction I just don’t see doing this Cancun. Not worth it at Nizuc. Management should be transparent with the work being done and lower their prices to reflect a lesser resort level compared to other options.

We are currently here and after the luxury of our little hotel in Tulum, we are disappointed. There is no concierge to be reached. Our room was not ready on time. The spa staff is totally unhelpful- we can’t get prices for anything and they are completely unaware of the details of a guest’s package. There is ACTIVE, loud construction that disrupts the entire beach experience. The front desk staff is not friendly or even mildly apologetic when mistakes are made. There are a ton of little kids running through breakfast, which we didn’t really expect, as our side of the hotel is advertised as “adults only”. We had no idea that the nice beach and only breakfast choice would have more children than adults. The one positive is that our Ocean Suite is gorgeous and enormous, with a sunset view and beautiful balcony, and the housekeeping staff is lovely. Breakfast was loud, indoors and the experience was akin to dining in an airport terminal, but the food and Prosecco station were pretty great. The hotel should be actively discounting rates and warning people about construction. We are here for a few more days and hopeful that the experience will improve.

My wife and I recently stayed for four nights at NIZUC Resort & Spa in Cancún. The property itself is absolutely beautiful and very well maintained. The landscaping, architecture, and overall design create a visually stunning environment, and it’s clear the grounds are carefully cared for. The golf carts that transport guests around the property are a nice touch and make navigating the resort easy. That said, there were a few notable drawbacks. We were surprised by the number of children at the resort, especially given the high price point. We expected a quieter, more adult-oriented atmosphere, and that wasn’t our experience. The resort is also quite expensive across the board. The room rates are high, but the cost of meals, drinks, and especially the spa treatments felt significantly above what we’ve paid at comparable luxury resorts. The spa pricing in particular stood out as unusually high. One of our biggest concerns was noise. While the location close to the airport is convenient, there is a major road directly behind the property. Traffic noise was clearly audible in our room and was especially noticeable when using the balcony and private pool that we paid extra for. It made it difficult to fully relax, which was disappointing given the premium price. Additionally, many of the ocean-view rooms and suites are located quite far from the main pool and restaurant areas. While the golf carts help, it’s worth noting if you prefer to be centrally located. Overall, the resort is undeniably beautiful and well run, but given the pricing and some of the noise and atmosphere considerations, it may not be the best fit for couples seeking a quiet, secluded luxury escape.

This resort is a wonderful place on balance, but not without issues. The grounds are stunning, as are the pool and beaches. It meets those criteria for luxe beach vacation very well. It's also convenient to the airport while being nicely isolated from the bustle of the rest of Cancun. It radiates class. BUT, everything costs a lot. We don't like all inclusives so are used to paying for meals, but even so Nizuc has its hand in your pocket on arrival. Expect to pay $500 or so a day for two people to have three meals and a couple poolside drinks. Also, the rooms are on the ocean but *far* from the beach and pool, so don't expect to pop back to your room if you forget something. Finally, when we were there, there was construction in the back of both pool areas, with the noise of jackhammers interfering with the luxury. It's felt intrusive. Again, this is in many ways a lovely place, but it has drawbacks at the price point that you should be aware of. Staff was great, room and view were both nice. DM me if you'd like more info.

I recently stayed at Nizuc on a girls’ trip. We booked six individual rooms. VALUE The rooms at Nizuc are expensive, but what stands out most are the on-property prices, which feel misaligned with the overall product and service level. A 90-minute massage was priced $600+, a 60-minute facial $400+, and while there is a resort fee, access to the spa facilities requires an additional $200. Bottled water at the beach was $20, and a fish entrée at dinner was $85. These prices exceed what you encounter at many ultra-luxury resorts and Nizuc is a far cry from approaching anything close to that level. During our stay, Nizuc did not deliver the level of service, maintenance, or experience of a luxury resort. Details below: PRE-ARRIVAL Our rooms were booked eight months in advance. Several months later, we were informed that the resort would be hosting a private event during our stay and were asked to change our dates. In exchange, we were offered an upgraded room category (ocean view) and complimentary breakfast. While the gesture was appreciated, asking guests to change flights, potentially incurring airline fees, would warrant at least one comped night in my opinion. Pre-arrival coordination for spa appointments, dining reservations, and transportation was handled smoothly and professionally. ROOMS The rooms are spacious and visually appealing, but maintenance was inconsistent. Across our group, multiple issues arose: two rooms had no hot water, one had burned-out light bulbs, and another had non-functioning outlets. HOUSEKEEPING Housekeeping showed a lack of attention to detail. The welcome amenity of guacamole and salsa sat half-eaten and browning in one room for several days, despite twice-daily housekeeping. After placing it outside the room, it remained there for another full day. Trash was emptied but cobwebs in the trash can somehow remained. Torn shower cap that was never replaced and broken glassware left in the hallway for an entire day. SERVICE Staff throughout the resort were friendly, but service was consistently slow and difficult to access, particularly at the pool and beach. Locating someone for assistance often required repeated effort. One beach food order took nearly two hours to arrive despite three follow-ups. When it finally came, a manager apologized and said the order would be comped due to the delay. However, it still appeared on the bill. The attendant said nothing could be done because the check had already been closed. When we asked to speak with the manager, he indicated staff was new. RESTAURANTS We dined at Indochine and Ramona. The food was average overall, with Indochine being the stronger of the two. Breakfast offerings were underwhelming and did not stand out relative to comparable luxury resorts. CHECK-IN Nizuc appears to be popular with large groups, but staffing levels did not support demand. Check-in for our rooms took approximately one hour. LOCATION The resort is conveniently located about 10 minutes from the Cancun airport. One-way transportation arranged through the hotel cost $135. OVERALL Nizuc charges ultra-luxury prices but does not even deliver a luxury experience. While the property itself is attractive and the staff is pleasant, the maintenance issues, slow service, staffing challenges, and excessive pricing made this a disappointing stay. I would not return nor recommend it at this price level.