The decor and rooms are beautiful and modern. With the exception of the check-in staff, all other hotel staff are extremely hospitable, and you are even assigned a “butler”. Food at all the restaurants was impressive, including the breakfast buffet. We also made use of the spa, which has a hot water / cold water immersion experience.

Nizuc was a destination that we had been waiting for some time try. We got the opportunity for my wife’s birthday and spent three nights at Nizuc. Overall: Nizuc is a very nice property with a good amount of private beach. It knows its property is a highlight and has a price point to match. It has all amenities you would expect out of a luxury resort. For the price we’ve had better experiences but Nizuc is a unique resort and should probably be visited at least once. Staff: Hospitality is great. They’re responsive and try to anticipate your needs. There was two times we were forgotten at two separate pools but no biggy. Outside of that everyone is friendly and eager to chit chat or accommodate your needs. Food: While more in line with Bora Bora prices than Cancun the food is a solid 5/5. Every dish we ate was great, all restaurants are great and there were no complaints from us. Gym/Spa: The gym is a joke. It seems like it was an after thought, for anyone serious about working out; the weight room has room for maybe six people. There were eight when we went in… also it’s poorly equipped. There’s cardio equipment in another room but it was full. The spa is amazing; we did a half day experience including lunch. One of the highlights of our trip. Room and In-Room Amenities: We opted in for a garden view plunge pool suite. The room was great, it was spacious, recently updated. The only problem was that it was on ground level down a hallway from maintenance and an elevator. Noise was constant until about 10PM then would start up again around 6AM. WiFi was terrible, it would be exceptionally hard to conduct business from your hotel room other than email. Video chat was out of the question. Pools/Beach/Campus: Nizuc has two pools, one is a family friendly infinity pool overlooking one of their beaches. The other is an adult only pool overlooking another beach. Both were great, we preferred the family pool. The resort campus is immaculate and has many water features, it’s a labyrinth your first day but you’ll enjoy exploring. Summary: We enjoyed our stay and will look back on it happily though we are not likely to return. We’ve been spoiled by ultra luxurious all inclusive that are 30% lower in price than our total experience at Nizuc and have nice resorts with good gyms and better amenities. I had a laugh after check in at the $25 or maybe $27 cheeseburger. I paid the same amount in Bora Bora! While we don’t always seek bargains it is nice to check in and not thing about these things.

I booked and prepaid two Ocean View suites based on the suite description and the photos that appear on the hotel web page. None of the suites had Ocean Views! When I requested the Reception Manager to adjust the price to reflect the suites' courtyard views,he refused. Beware of the fraudulent advertising practice by the Nizuc hotel.

Another wonderful stay at Nizuc! Our fourth visit and every time we thoroughly enjoy our stay. Staff is amazing! The Punta and Ni restaurants are our favorites. Shout out to Hector from Bar A-Kan for always going above and beyond in serving us. We’ll see you all soon!

My boyfriend and I took a trip to Mexico in December of 2023. He had booked a separate reservation from the 17-18th and I had a reservation from the 18th-20th at Nizuc Resort and Spa in Mexico. Upon check-in, we were sent to our room which was supposed to be ocean view and found that it was not that plus there was a swamp right at the bottom of view that had a terrible smell. The room also had several bugs addition to cold water in the shower. The next day, I woke up with a rash on my thigh after being bitten in my sheets. Therefore, we decided to check out of my boyfriend’s reservation as planned and I requested a refund from the hotel based on the circumstances. Upon request, the manager offered us a different room to see if I wanted to check into that room instead. We walked to the room and found a similar bug situation in addition to cold water so I declined and decided to book another reservation at Waldorf Astoria for the same dates. Upon my return, I notified AmexTravel of my experience to which they said that Nizuc had categorized my stay as a no-show. Outside of the terrible experience, I was just disappointed by the fact that they felt entitled to charge me for a stay that was not honored due to the conditions of the room. My suggestion to anyone reading this review would be to visit the location before making a commitment to stay and to ensure that you review your bill in its entirety upon checkout due to the dishonesty I experienced.