Kempinski Hotel Cancun

Great location. Walking distance to most places we wanted to go. Beautiful hotel. Nice rooms. Great service. Would happily come here again.

Wonderful hotel, with delicious food, beautiful beach and amenities! Have to mention Osman at breakfast, Jorge and Claudia serving us on the beach, and Yeny in the spa! They were all wonderful!

What a great trip. Had a been to the property twice before when it was the Ritz and loved it. Still the same high end amazing hotel with a great staff. Suite was beautiful, restaurants and bar always great. But the highlight of the trip was the dinner on the beach in the tent. Moises was the best server/host/master of ceremonies!!! What a great night. We will definitely be back.

Words cannot even begin to describe how incredible this stay was. I booked very last minute after having to switch locations and from the moment I walked in all of the staff at Kempinski made me feel extraordinary! From the check in, welcome drinks, navigating the hotel and everything it has to offer to my last few hours. I was celebrating my birthday and Michelle made me want to cancel my flight and extend by her outstanding customer service and incredible personality. Not only did she help me take the perfect photos, she also organized a tequila shot and strawberries (I cant eat cake) just from a simple conversation where she retained crucial information but also went above and beyond to ensure my birthday ended on the perfect note. Thank you to Michelle and the incredible staff at Kempinski hotel for ensuring I had an amazing time and birthday! I will definitely be back!

From the moment we met hotel transportation at the airport, to arriving at the hotel, to our final goodbye, everything was spectacular. The staff is kind, friendly, and accommodating. The property is clean, beautiful, and tastefully decorated. The drinks, food, and options were delicious and endless. Transportation was quickly and easily arranged and the surroundings felt safe. All taxis, Ubers, etc. must enter through a gate, check in with staff, verify guest name and room number, and I even noticed the attendant at the gate noting license plate numbers for all vehicles entering and exiting the property. As a worrier who always likes to feel safe when traveling, I appreciate this level of care. The pool was beautiful and there were many seating options. If you are looking for a beautiful, safe, relaxing, memorable Cancún vacation, you’ve found your place. We cannot wait to return.