Kempinski Hotel Cancun

Our family and I had an incredible stay at Kempinski Cancun to celebrate my Mom's birthday! All of the staff at the hotel are outstanding! Alberto, from the bellman team, was always checking in to make sure we were having a great stay, and he and his entire team would never hesitate to help my parents, including my dad with his mobility issues. The team at El Cafe Mexicano was outstanding, and the breakfast buffet was so delicious, and all of the team members and kitchen staff at the restaurant are so attentive and quick to help and serve, no matter how busy it is. Ruben, from the concierge team, and the entire concierge team has vast knowledge of Cancun and sites and tours to do, and he was our go to guide for setting up so many beautiful dinners at the outstanding restaurants in Cancun. Our driver, Pancho, was so knowledgable about Mayan history and culture, and taught us so much on our tours to Chichen Itza and Tulum, and he was always friendly, on time, and going above and beyond to help us! The hotel beach is so beautiful, and the hotel itself has so many amenities and is so beautifully decorated. However, the highlight and gem of Kempinski Cancun is the amazing staff throughout the resort that will make your vacation memorable! Highly recommend Kempinski Cancun for your hotel stay in Cancun!!

The hotel crew is superb!! Always smiling and rest to helpou. The hotel facilities are perfect!! Pool, gym, coffee store!!!

The staff are very hard working and hospitable. The hotel is generally clean. However, the hotel is VERY out of Date. It feels like 2005 and many parts of the hotel are in run down condition, paint peeling other weather damage on the outside. The food was average at best and VERY over priced even for a 4 start hotel in Cancun. The worst part Cancun IS NOT SAFE FOR AMERICANS AND OTHERS. The local cops set up a check point about 3 miles from the hotel, they stop all rental cars and make up charges threatening to take your license if you do not pay them 3,000 Peso. I would never return to this hotel or Cancun. They have to get their act together. Not to mention the Hotel District does not feel like real mexico. Too removed from the local culture. And the main Cancun town is run down and offers little to see or do for tourists. The Pacific Side of Mexico is much better

Amazing service, location, and time. I highly recommend it

This was our 5th time at Kempinkski Cancun. It is the best. We love everything about it. The views, the rooms, the pool and the over the top great staff.