Kempinski Hotel Cancun

My fiancé surprised me with a private dinner right on the sand around 7:30 PM just as the sun was setting over the water, and it turned out to be an extremely perfect proposal. What made it so special was our server Moses. When my partner got down on one knee by the lantern light, Moses was already stepped back quietly in the dark taking dozens of angles on my phone without interrupting us once. He caught the exact second my fiancé opened the ring box and even made sure the ocean waves were framed in the background. After I said yes, he brought over two glasses of cold champagne and took some gorgeous posed picturs of us standing near the cabana before serving our dinner. The beach was quiet with just a light breeze, and having that secluded spot to soak it all in made the whole evening completely unforgettable. Moses truly took such good care of us that night and we cannot thank the hotel enough.

What a night! My partner brought me here to propose to me and the staff here in particular Moses delivered an incredible experience which made my now fiancés proposal even more incredible! With a private cabana arranged for us on the beach, Moses made sure we felt special and also made sure we had captured every inch of this magical night! Beautiful food, venue and photos! Thank you so very much to Moses and the team for making it a wonderful night to remember!

Perfect experience, great service, nice people, outstanding hospitality

I visited this restaurant for a proposal dinner, and I must say, it was one of the best experiences I have ever had. Moses and his team were the perfect hosts, so attentive and meticulous in their attention to detail. The Casitas was set up perfectly, with a lovely heart drawn in the sand. The experience exceeded my expectations; the food was amazing, and Moses took lovely pictures of us and filmed the proposal. If you go here for dinner, request Moses!

Pros : Beautiful luxurious clean hotel. continental breakfast was good Cons: not very kid friendly. Asked for more bottled water to wash & sterilise the milk bottles, but was told we can only have 1 extra small bottle. We went to Walmart, We were carrying heavy bottles of water we had bought from the supermarket to the hotel but the doorman refused to help us and said “we cannot help you carry the items as you didn’t purchase it at the hotel”, despite us struggling to carry all the water items and also holding the baby in the other hand! Other hotels have beeen much more accommodating giving plenty of bottled water to us for our baby whenever needed.