Kempinski Hotel Cancun

What a night! My partner brought me here to propose to me and the staff here in particular Moses delivered an incredible experience which made my now fiancés proposal even more incredible! With a private cabana arranged for us on the beach, Moses made sure we felt special and also made sure we had captured every inch of this magical night! Beautiful food, venue and photos! Thank you so very much to Moses and the team for making it a wonderful night to remember!

Perfect experience, great service, nice people, outstanding hospitality

I visited this restaurant for a proposal dinner, and I must say, it was one of the best experiences I have ever had. Moses and his team were the perfect hosts, so attentive and meticulous in their attention to detail. The Casitas was set up perfectly, with a lovely heart drawn in the sand. The experience exceeded my expectations; the food was amazing, and Moses took lovely pictures of us and filmed the proposal. If you go here for dinner, request Moses!

Pros : Beautiful luxurious clean hotel. continental breakfast was good Cons: not very kid friendly. Asked for more bottled water to wash & sterilise the milk bottles, but was told we can only have 1 extra small bottle. We went to Walmart, We were carrying heavy bottles of water we had bought from the supermarket to the hotel but the doorman refused to help us and said “we cannot help you carry the items as you didn’t purchase it at the hotel”, despite us struggling to carry all the water items and also holding the baby in the other hand! Other hotels have beeen much more accommodating giving plenty of bottled water to us for our baby whenever needed.

Stayed at the Kempinski with my family and we had a really good long weekend! The location of the hotel is great, as its right in the hotel zone and is walking distance from many of the popular restaurants along the road. The service from the check in to check out was also outstanding, as the staff were very pleasant and attentive. The rooms were also very spacious and clean with great views. The food was outstanding, as the breakfast had countless options to choose from including a taco station! We also took advantage of the club level in which snacks and food were provided throughout the day which was a great. The beach in front of the hotel is also really nice with clean blue waters, albeit sometimes it can get a little wavy. Furthermore, the amenities were great, including the gym as well as the tennis court which I utilized. An overall great experience!