Kempinski Hotel Cancun

Incredible hotel with exceptional rooms, pool and beach! Additionally the service is a 10/10! Today we were super lucky to have Leonardo (alberth) serve us! He is the best of the best and went way out of his way to make sure we were all taken care of! Thank you Leonardo and thank you Kempinski! Amazing experience!

My husband and I just returned from an awesome stay at the Kempinski Cancun and can't wait to return! We were thrilled with the whole experience - the service sets it apart. Bring tip money because it is well-earned. Super attentive reception staff and concierge went above and beyond. Best housekeeping I have had in decades! Pool towel service and attentive pool waitstaff are tip-top. There were always chairs at the pool, on the beach and cabanas available - zero towel game. The food was wonderful, particularly the Sunday breakfast buffet! We loved that they had healthy and non-alcoholic options from the poolside menu, the outdoor cafe and the main restaurant. The gym was nearly empty while we were there and I'd say it was very good - very large but a little over-stuffed with equipment. This property may seem huge but it felt intimate and relaxed. There was plenty of seating and space at every turn. We barely shared an elevator. Also, the property is older but classic and well-maintained - gorgeous stone throughout and very little wear and tear, zero garbage, and gorgeous landscaping. We met guests who have been returning to that property every year for 20 years... Life goals to do the same!

This is the former Ritz Carlton Hotel....its 30+ years old and it shows...since Kempinski took over management no capital improvements have taken place and many areas and examples of this are present. While no one deficiency is large, the summation of all the small issues make it sub standard for a 5 star offering. Some examples of these small maintenance/deteriorating issues: > Pool hand rail was loose sand not fastened properly > North pool had one of its underwater night light hanging out of the socket and dangling in the water. > Outdoor jacuzzi tile and condition is very poor and deteriorated. > Main pool tile copping tiles and interior pool tiles are patched, missing, rusting and in bad condition > Pool lounge chair cushions are dirty, stained and in need of replacing > The Mens locker room was flooded and unavailable for 3 days > The Mens steam room areas is decayed, stained and old > The "no diving" sign in the north pool was partially broken > The north pool ladder was missing the stair treads on it..making it very slippery to step on > Room hallways had howling wind noises due to panels not closing properly...again due to age. The good is that many of the staff are former Ritz employees and are excellent! Their service and genuine care make a HUGE difference here!...they are great!! After 30 years, ownership needs to invest some real capital into updating and renovation!!!!

Incredible hotel, beach and pool! We were very lucky to have Mario serve us in a cabana on the beach. He provided exceptional service and went above and beyond to make our day perfect. Thank you so much Mario! If you come to the Kempinski, make sure you ask for Mario!

We had such a lovely stay here. The service is exquisite (especially the Spartans and the James Bond!), and the food was delicious. The breakfast buffet is a must - full of fresh fruit, perfect pastries, fresh made masa tortillas, made to order omelettes and eggs, and a variety of Mexican favorites. Room service and beachside dining were also fantastic. You don’t ever have to leave the hotel to eat and you won’t regret it. The atmosphere was relaxing, quiet, and peaceful. No obnoxious techno music or wanna-be influencers. No drunken dude-bros. And all though there were a few children, they weren’t very noticeable or disruptive. The lobby is beautiful. Our room had a wonderful view and a private patio to enjoy it from. The bed was dreamy and the deep bathtub separate from the shower was greatly appreciated. Shout out to housekeeping because the hotel and our room was spotless. After staying at other locations throughout Tulum and Cancun, this was a 100% home run. Highly recommend.