Kempinski Hotel Cancun

They have removed USA Flag but left other countries-maybe because owned by Islamic family

My My wife and I just returned from another magical stay at the Kempinski Hotel Cancún, a place that has truly become part of our lives. We’ve been coming here for over 20 years—dating back to when it was the Ritz-Carlton—and it somehow keeps getting better while holding onto the warmth and elegance that made us fall in love with it in the first place. This January’s visit meant even more to us because our family had been going through a serious health challenge. The team at the spa—Jade, Yemy, and Theresa—did far more than provide treatments. They gave us space to breathe, heal, and reconnect. Their kindness and care meant more than we could ever properly express. One of the things that makes this hotel so special is the people who turn every moment into something memorable. Maria from room service is always such a joy—gracious, warm, and the kind of person who makes every delivery feel personal. Breakfast each morning is something we look forward to because of Angel, Rocio, Osmon, and Alberto, who greet us like family. And we can’t forget Noe’s incredible omelets and Maria’s tacos, which might honestly be the best way to start a day in Cancun. Out on the beach, Edgar, Joel, Rangel, Claudia and Oscar take impeccable care of guests. The service is effortless, attentive, and always delivered with a smile. Evenings for us almost always end at D-Lounge, where Juan, Blanca and the entire team make it feel like our nightly dinner with friends. The sushi chefs are absolutely killing it, and the atmosphere is warm, lively, and welcoming every single night. Behind the scenes, Leydi in housekeeping keeps our room absolutely perfect—every detail attended to with care. And of course, the welcome we receive from the concierge team Antonio & Rueben at the front desk sets the tone the moment we arrive. Their kindness and genuine hospitality make coming “home” to the Kempinski feel real. Thank you to everyone who made this stay so meaningful. We are already looking forward to coming back. Marsh King

I had no idea what to expect when we booked this hotel, but I am sure glad we did! This hotel is beautiful! The staff are amazing! The amenities top notch! Before you even get to the hotel, you’re greeted by the security staff at the drop gate. With all of the recent worries about violence in Mexico due to cartel retaliation, this one simple security feature was really nice (not that we had anything to worry about.. everything was pretty business as usual in Cancun)! The hotel is FANCY. Decadence on display. With a laid back atmosphere that doesn’t make you feel underdressed when walking around in your flip-flops lol. Once you get to your room level, the central lobby has these Pothos plants that cascade all the way down from top floor to the bottom level. The windows have sunlight spilling through with reflections off of the bay. And the views from the room are stunning! So many shades of blues and greens in the ocean. The breakfast package was a great move, and if you’re lucky enough to be here on a Sunday, the brunch did not disappoint! My girlfriend got a complimentary massage which was advertised as a 30 minute massage but was more like an hour and half spa experience—think steam room, hot tub, outdoor shower, cold plunge and crafting your own drink—than just a simple massage. The staff is awesome and super attentive. They also mix in both Spanish and English if you’re trying to practice your Spanish which we loved, both having minored in Spanish in college. I can’t say enough about this experience—clearly. If you were looking for a great place to stay in Cancun, definitely check out this hotel!

We stayed in three rooms on a multigenerational family trip (ages 1 to 85+) with seaside views. The advantage of the older age of this hotel is that is that the rooms are larger as was the standard back then! We found our seaside suite to be very spacious, with three small balcony spaces to welcome the rising sun over the ocean and refreshing ocean breezes! When travelling with a family, this space is key! The highlight here was the service! The team worked hard to address any hiccups that arose, and were very attentive to ensure that the whole family had a lovely stay! Highlights: - Chef Camilo and Chef Sergio deserve our highest praise! They curated a special vegetarian menu for us to accommodate our lacto-vegetarian diet and my nut allergies! We are foodies and we were pleasantly surprised! This included the included breakfast (in our room rate) and dinner. They checked in to ensure that we were enjoying everything and the selections were delicious! The selection of the breakfast buffet combined with the additional vegetarian options were delightful. - Wilbur at Casitas is the BEST! He was so attentive to us, and so kind and friendly that our toddler would run and jump into his arms every time she saw him! He remembered our seating preferences, preferred orders for the kids (and would get those items out for us right away), and clearly strove to make every dining experience perfect for our family! He is one of the most memorable parts of our stay! - Cabana service on the beach—situated on a beautiful section of white sand beach that is regularly maintained for sargassum, this beach was great for us as a multigenerational family with small kids. There was enough of a wave to make it fun for the kids but a long enough stretch of sand even at high tide that we could feel comfortable not worrying about the kids building sandcastles close to the cabana. -Club lounge is a peaceful haven to retreat to in the afternoons when it’s hot and time to rehydrate :) - We are very grateful to Maria (management) Ruben, Alberto (bell desk) Willie (lounge), Noemi (housekeeping; thank you for tireless tidying up our toddler’s messes!) whose attention to detail made our stay heavenly! We would love to come back and recommend this hotel to other families as well!

This hotel is 5 stars⭐️⭐️⭐️⭐️⭐️! My daughter was married recently here at the hotel on March 14th 2026. The staff and service was excellent ! The wedding sight by the pool at the hotel was breathtaking. The hotel is beautiful! I can’t wait to visit Kempinski again. Wonderful experience.❤️