Kempinski Hotel Cancun

Classic elegance. The hotel and grounds are beautiful. But most importantly, the people who work at Kempinski are wonderful! They remember guests, and they make you feel like family. The hospitality provided is exceptional, and I always feel safe there, even when I have traveled alone.

We’ve been coming here for over a decade and still consider this one of the best spots in Cancun. The service and food is unrivaled.

Pleasantly surprised by how this hotel was above and beyond for service, pool beach and the staff - everything! Went to the beach one day and the guy knew my name. Beds were comfortable and rooms clean. Food was outstanding - above some other EP hotels. The only thing I feel needs a little more touch is the Club. Nothing like the JW down the street. Work on that and you will be even better!

Our stay at the Kempinski Cancun was truly memorable, largely thanks to the exceptional staff. Every team member went above and beyond to ensure our needs were met, paying close attention to even the smallest details and making us feel genuinely cared for throughout our visit. The rooms were updated, clean, and very comfortable—providing a relaxing space to unwind. We were also impressed with the food, which was consistently excellent, offering both quality and variety. One of the highlights of the property is undoubtedly the stunning beach views. While there are some areas of the hotel that could benefit from updates, they did not take away from the overall enjoyment of our stay. The outstanding service, comfortable accommodations, and beautiful setting far outweighed any minor drawbacks. We would gladly return!

We had a wonderful stay at the Kempinski Hotel Cancun and would absolutely return. From the moment we arrived, everything felt elevated and relaxing. The staff is very attentive and friendly. The food was truly outstanding — every meal exceeded expectations, with great variety and quality. The beach is absolutely beautiful, with soft sand and stunning water, making it the perfect place to unwind. Our room was spotless and very well maintained, which made our stay even more comfortable. The attention to cleanliness and detail did not go unnoticed. Overall, it was a fantastic trip and a great experience from start to finish. Highly recommend for anyone looking for a relaxing, high-quality getaway in Cancun!