Kempinski Hotel Cancun

This is a fabulous hotel with impeccable service from arrival to departure. The hotel enjoys an enviable location in the middle of the east-facing hotel zone with a lovely stretch of "private" beach that is cleaned of sargassum several times a day. The beach, unlike those on the north side of the hotel zone, gets some nice waves too and is not crowded at all. The rooms have been nicely updated; the public areas of the hotel, which opened in 1993 as the Ritz Carlton, feel a bit dated in terms of style but has been kept up really well. The gym served my purposes well, with about 20 treadmills, stairmasters, and exercise bikes, plus a good amount of free wights and lifecycle machines. The best part of this hotel, as other reviewers have noted, as that there are lots of beach chairs, both around the pool and on the beach, so that there is no need to rush down at 7 am to secure your spot. This alone is worth the price! Speaking of price, it is worth noting that the food and drinks at the hotel are really expensive. The breakfast buffet costs about $50/day. The food is good and there is pretty good variety, but still... Cocktails cost about $20 each, ceviche out by the pool will run you $25-30, and grilled fish was about $40. Add tax and tip to all of the above. You definitely pay for the convenience! We went out for dinner a couple of times: there are some good seafood restaurants within a 10-minute walk. Overall, though, a great experience, especially in one of the ocean-facing rooms with balconies where you can enjoy your morning coffee and listen to the waves at night. Super relaxing and highly recommended.

Fantastic experience and recommend that you go. I had a great time, service and people are really the best. Unfortunately I had a bad experience in breakfast on last day. The hotel was taken over by Jewish convention. I was seated next to some terrible people with 3 2 year olds screaming and standing in chairs, then proceeded to circle the table screaming. The parents never corrected them and staff did nothing to correct. This is not acceptable , I had just spent 7,000 at the hotel and was very disappointed

While this is a beautiful hotel with wonderful, warm people providing excellent service from room attendants to restaurant servers, the prices are extortianate . The rooms are large but need upgrading especially in the bathrooms where even mildly disabled people are exposed to dangers, and the bedding was quite uncomfortable. The showers have no grab bars and the floors are slippery with old fashioned rubber mats. There is inadequate storage space in either the bathrooms or bedrooms. We had to ask for an additional table lamp as there is insufficient bedside lighting. The television options are dismal, all most all Spanish speaking channels, which is fine but there are guests from all over the world here but few English speaking channels; lots of sports, even WWC wrestling, and kids shows. The restaurants were mostly good but in our opinion not at the gourmet level one would expect with such outrageous prices, I.e. dinner for two with two drinks at the upscale dining rooms, $350. Breakfast and lunches averaged $100 each, so plan on spending around three to four hundred plus dollars a day for meals. Again, could not ask for more warm, hardworking staff and we rewarded them with well deserved generous tips. However this added to a very expensive stay. We are seasoned travelers with no need to scrimp but feel this resort is not worth the price. Would not return.

Best of the best. The bestest hotel. Excellent staff. Great food. Beautiful comfy spacious rooms. Incredible beach area. Great pool. Lovely area close to Isla and Marina of cancun. Can’t recommend it enough. So peaceful and relaxing. Wonderful spa and hair salon. Such a nice gym. Amazing week! Thank you tooo much Kempinski Cancun!

They have removed USA Flag but left other countries-maybe because owned by Islamic family