Kempinski Hotel Cancun

Words cannot even begin to describe how incredible this stay was. I booked very last minute after having to switch locations and from the moment I walked in all of the staff at Kempinski made me feel extraordinary! From the check in, welcome drinks, navigating the hotel and everything it has to offer to my last few hours. I was celebrating my birthday and Michelle made me want to cancel my flight and extend by her outstanding customer service and incredible personality. Not only did she help me take the perfect photos, she also organized a tequila shot and strawberries (I cant eat cake) just from a simple conversation where she retained crucial information but also went above and beyond to ensure my birthday ended on the perfect note. Thank you to Michelle and the incredible staff at Kempinski hotel for ensuring I had an amazing time and birthday! I will definitely be back!

From the moment we met hotel transportation at the airport, to arriving at the hotel, to our final goodbye, everything was spectacular. The staff is kind, friendly, and accommodating. The property is clean, beautiful, and tastefully decorated. The drinks, food, and options were delicious and endless. Transportation was quickly and easily arranged and the surroundings felt safe. All taxis, Ubers, etc. must enter through a gate, check in with staff, verify guest name and room number, and I even noticed the attendant at the gate noting license plate numbers for all vehicles entering and exiting the property. As a worrier who always likes to feel safe when traveling, I appreciate this level of care. The pool was beautiful and there were many seating options. If you are looking for a beautiful, safe, relaxing, memorable Cancún vacation, you’ve found your place. We cannot wait to return.

Great hotel. Staff is awesome and very accommodating and food was incredible. Mario, Wilbert and Sergio did an excellent job making our trip a great experience!

Wonderful experience returning to this hotel after the management change! Mario, George and Javier were just wonderful to us around the pool. Laundry service and the ladies in red did a wonderful job as well. And we had two amazing incredibly relaxing experiences at the Spa! All around leaving more relaxed than I’ve felt in years!

Beautiful, quiet resort. But the vibe is more European than beachy. The food was great, but the staff truly made this stay exceptional. Everyone went above and beyond in the best possible way. Front desk let us use an empty room while we waited for ours to be made up. Concierge arranged everything we needed. Rangel took such great care of us at the beach, always making sure we had umbrellas and towels perfectly set up, and Ulises somehow made sure we were never hungry or thirsty. Housekeeping was also incredible. The warmth, attention, and care from the entire team made this an unforgettable experience. We can’t wait to come back.