Kempinski Hotel Cancun

Awesome food, outstanding service, and great great view the best of Cancun

I don’t write many reviews and almost always write one when things are amazing as when they are not I just don’t visit the same place again. I have been visiting this place since 2000 (14 times) back when it was the Ritz Carlton and it has always been amazing!!! I haven’t left a review in the past because most of the reviews are already so good and I didn’t see the value in leaving one. My wife and I are currently here again for a week and today I met Ruben who leads the hospitality team and Nallely who leads the housekeeping team by the pool. After my conversation I felt compelled to leave a review after so many years. First of all the place has always been amazing from the exceptional service, accommodations, food and location. My wife and I have stayed at some of the most well recognized hotels all over the world and always come back here! In Cancun specifically we have stayed at the Waldorf, Banyan Tree, Fairmont , and SLS and we always leave saying the Kempinski is still the best. There is truly nothing like it! Very classic old school elegance (think crystal chandeliers, marble all over and paintings) amazing food , service , in an amazing setting! Meeting Ruben and Nallely today just validated our thoughts even more. They have so much pride in what they do and Ruben is just so passionate about the property and its history. The Kempinski is lucky to have them! While we have ‘liked’ other hotels in Cancun most have what I characterize as ‘contrived’ hospitality. If you have ever been to NYC I would use The Plaza as the best example. You stay at the Plaza for its old school elegance hospitality and service. And it always feels authentic. It’s not the newest modern hotel and it’s the only place I would stay in NYC. Same about the Savoy in London. Classic elegance with amazing service and the only place I would stay in London. If you’re looking for the most elegant hotel in Cancun with the very best service , food and hospitality there is nothing like the Kempinski. This feels more like a family run hotel. If you want loud DJ’s and a non stop crowded party this is not the place.It’s truly a head scratcher why the Kempinski is not more crowded when we visit but we will take advantage of the best kept secret in Cancun while we can! On another note the fine dining restaurants are absolutely some of the very best we have ever visited! Maybe someday people will finally figure out this is the best place to stay. In the meantime my wife and I will enjoy the Kempinski practically all to ourselves!

Everything was amazing, the food was high quality so good!! At the beach we got taken care of by Jorge, Josue and Patricio. They were so kind and attentive! 100000/10 recommend

Overall good experience, breakfast food are good quality and facilities are well kept. Josue gave amazing service at the

This was our 2nd stay at The Kempinski. If you want to feel like royalty, I highly suggest this hotel. It is beautiful inside and out. The beach is groomed multiple times a day. the food is exceptional and the staff is wonderful. The restaurants are extraordinary, and there are many options within walking distance as well.