The Ritz-Carlton, Cancun

I went to this place on my business tour , location is perfect , food is average , housekeeping services are perfect , staff is willing to help ! I will definitely try to revisit this hotel with my family .

I transferred to The Ritz after a terrible stay at The Grand Moon Palace. You definitely get what you pay for! We were greeted immediately upon arrival from the bell staff. The front desk asked if I would like to pay to upgrade to club level. Of course I said yes and it was so worth it. William, among other incredible servers took excellent care of us all week. The club was open with food almost all day. For breakfast there were several hot options (bacon, eggs, waffles and a potato) as well as oatmeal, cheese, fruits, yogurt and a bread station. You were so able to brew yourself a fresh cup of coffee or espresso . Lunch options were sandwiches, salad, fruits, and cheese. Then, they would have light snacks. One day they had a guacamole bar that was incredible. Dinner/appetizers always included hot options as well as cheese, fruit, and veggies with dip. There was also a tequila tasting area available each evening as well as a full bar. William made us the tastiest margarita's every evening. If you don't see it just ask and they are more than accommodating. Around 9 pm they would put out desserts and cordials. The beach and pool staff were first class as well. They were very attentive and made sure we were comfortable. They offered cold cloths throughout the afternoon as well as Popsicles. The pool/beach drinks are fairly priced and delicious. Housekeeping did a beautiful job on our room every day and allowed for privacy when requested. We had plenty of towels and soap. The spa was super relaxing. Kimberly was efficient at checking me in and the spa valet made sure I had everything I need for a relaxing experience. They have you sit in the quiet room prior to your service with a warm fluffy blanket and cucumbers for your eyes. I had the 80 min facial and it was heavenly. After the treatment, you relax again in the quiet room with a warm blanket and a warm neck roll. Outside there is a private hot and cold tub for your enjoyment. If you are looking for a first class experience then choose The Ritz Cancun. You will not be disappointed! See you again Ritz!

My husband and I try to get to Cancun at least once a year and we feel like the Ritz is like home away from home. Many of the staff remember us from previous visits and welcome us by name. Standouts include Francisco at reception, Sergio a bellhop, Claudia and Maria at the Casitas, and Daniel at Caribe Grill. The restaurants are delicious and the breakfast buffet is outstanding. We will be returning next year once again for another week of relaxing vacation and to celebrate our anniversary.

Wow! We stayed here Oct 8-12 2017 and every aspect of the property exceeded our expectations. We have been to Cancun many times, but this was our first time at a non all-inclusive. I don't think I would ever choose to go back to an all-inclusive. The food at the Ritz and surrounding exceeded all dining options at the all-inclusive resorts with the exception of Grand Velas. The culinary experience at Grand Velas is out of this world and includes a molecular gastronomy 9 course experience. The location is the best in Cancun. It is only a 15 minute drive from the airport, and within walking distance to phenomenal restaurants and shopping. We walked to Harry's and the 2 restaurants adjoining 3 of the nights. All 3 restaurants are unbelievable. They all have water view seating and nice wine lists. We also at at Casitas which was phenomenal and has a view of the ocean. You can walk to the high end shopping like Gucci, Ferragamo, etc. The stretch of beach in from of the Ritz is very large. It is probably the largest and most beautiful stretch of beach in the hotel zone. We walked all the way to Live Aqua in one direction and past Secrets the vine on the other end. The Ritz beach was nicer and larger than all of the other properties. The Ritz also has a large sea turtle program. We had the opportunity to release our very own sea turtles into the sea one of the evening. What an incredible experience. We had an ocean view suite on the 6th floor with 2 bathrooms. The room was beautiful and spacious. We opted for non club level because I did not want to spend the bulk of our trip in the club and not experiencing different restaurants. The service at the hotel was top-notch. The concierge and housekeeping were exceptional. It was our anniversary and they gave us a bottle of champagne and chocolate covered strawberries. They also gave us free hydrotherapy at the spa. The spa is wonderful and has scented outdoor showers. We had high expectations for the Ritz Carlton and it did not disappoint. I would highly recommend this property. Do not believe any of the negative reviews.

Everyone else has said everything there is to say. Best experience ever at any hotel! We have stayed st other Ritz-Carltons. One time in Aruba. It was good, but this was an amazing experience. Club level was 1st class And highly recommended