The Royal Cancun All Suites Resort

Great location, staff, food, and beach for a family vacation. The site and surroundings are always clean and well-maintained. Nice pools and bars.

We have been members of the Royal Resorts for many many years. After the Islander closed we started going to the Royal Cancun. Love the smaller resort and sitting at the beach all day. The water is amazing. Food was great, the breakfast buffet was my favorite. People were wonderful, rooms are clean and comfortable. Our group ranged in age from 24 - 80 and everyone had a fabulous time. I can't wait to go back!

Beautiful clean resort. Meticulously maintained. Very friendly helpful staff. All inclusive dining was very good. Very relaxed atmosphere. Family friendly.

The resort was very nice and villas were large. We had a 2 bedroom. The only thing I was not a fan of was having the master bedroom upstairs, but most people would like that seperation. The guest room had 2 fullsize or queen size beds and the living room had a pull down bed which was awesome. We had a view of the street and the water across from the street, the views were beautiful. My only complaint about the beach was the seaweed. There were a couple of days that to get to the water you had to walk through gross seaweed, squishy seaweed that was inbeded in sand, and bugs, could have just been that time of year where the seaweed washes up like that. The area roped off for swimming is very safe and was never over our heads. We snorkled right there at the resorts beach and saw barraudas, a couple stingrays that blend into their grassy area in the water, angle fish, and some other fish. The resort offers paddle boards, kayaks, tennis, basketball hoop, volleyball (beach and a smaller net in the water), beach towels, and a few other things free for guest usage. We went to their market the first night since we got in late and bought a large jug of water, and it was a good price. I felt very safe there. To get into the resort there is a gate you have to show your room card, or if using a taxi/tour guide they have to tell them who they are there to pickup and they phone ahead to the building.

Staff are angry unhappy people, no matter how much we tipped nothing changed. They ignore you and avoided serving us and others around us at all costs. Even when you do get someone to help you it’s like you’ve been a huge inconvenience to them and good luck getting them to return. Reservations are a beast to get. Windows to rooms are not sound proofing at all so street/outside noise kept us up a lot despite using white noise sound. The concierge woman named Laura was the most unpleasant human being I’ve ever met. Hung up on us in the middle of our call, she was super irritated on every phone call(we had called twice two separate days thinking it was just not a good day for her but nope she’s just mean). Mattress was so old and worn out so I could feel all the springs and bars in the mattress giving me extreme back pain. To say we were extremely disappointed would be an understatement in our stay. Sad for my sister whose trip this was for her 18th bday.