The Royal Cancun All Suites Resort

Nice resort, but... Spent there from June 13th till June 20th, 2026. NOT ALL INCLUSIVE. Came there with gastro intestinal problem from a prior resort. When received an Account Bill, noticed that I was wrongly charged for rafly $160 USD for eating/drinking at one of their eateries, while I physically couldn't due to my gastric problems. Spoke about it to a manager. She produced a receipt with forged signature where attempt to make it look like mine was definately made. So, I told her that there was a problem at the resort. At least 2 people were involved: one from services with an access to my signature and another at their eatery. One of them had to have a knowledge that I was not ""All inclusive guest," as well. Although my charges were cancelled Im not sure they initiated any investigation in regards the above vrime: impersonating and forging.

A fabulous family week to celebrate a 60th wedding anniversary! As always Royal Cancun took excellent care of all 21 of us! From booking to check in to food allergies to our extra special private beach dinner! The staff is exceptional! We love Reynaldo who greets us like family each year. David and Hector are awesome!

David, Charlie and Alex are the fun coordinators! They bring smiles, playfulness, laughter and so much fun to every activity! They obviously love what they do and we are so glad they do! Bingo, beach volleyball, ping pong and dancing wouldn’t be the same without them. Alex and his animal noises are on point! The Royal Cancun is family friendly and quaint and feels like home for all of us. Seeing the same familiar welcoming faces (Jeremiah and Vincent) over the years to welcome us home is a highlight- always remembering our names as we come and go. The way the staff makes us feel by the personalization and sincerity is why we keep coming back. At the Palapala (thank you Alfredo!) waiters remembered where we prefer to sit and went out of their way (on their own time) to buy and bring mangos from the market for one of our kids. We treasure the time we spend making new friends, spending time catching up with old friends and relaxing at the beach making lasting memories.

10/10 recommend! The rooms were amazing, the pools are amazing, the food is great! Our kids (9 & 10) LOVED the kids club! Will def be coming back!!

This resort is special. Because it's one of the oldest on the island, it's low-rise and beautifully landscaped, with the friendliest and most helpful staff who've often been there for decades. You can always get a lounger by the pool or on the beach and you (and your children) can actually swim in the sea because there is no surf. The main restaurant looks out over the beach. There are multiple water-sports activities available onsite: paddle-boarding, sailing, kayaking, water aerobics. Villas are comfortable. Good wifi. And if this is not enough, you can also use the facilities at its sister-resort, the Royal Sands, taking a free shuttle bus.